Adoration Home Health
A home health agency in Charlotte, North Carolina 28273
9731 Southern Pine Blvd Suite L, Charlotte, North Carolina 28273.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 4.5of 5 quality of patient care rating
- 4of 5 patient survey rating
- 1 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Dec 18, 2023: a complaint inspection.
1 deficiency cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Dec 2023. Most serious: Element-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Dec 18, 2023: complaint inspection1 deficiency
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Document Complaint And Resolution
The inspectors’ words, 325 words
“Document complaint and resolution CFR(s): 484.50(e)(1)(ii) (ii) Document both the existence of the complaint and the resolution of the complaint; and This Element is not met as evidenced by: Based on agency policy, clinical record review and staff interview, the agency failed to document the resolution of a complaint for 1 of 1 patient voicing a complaint [#1]. The findings included: The policy, Complaint Resolution [1/4/23], was provided by the Sr Director of Regional Operations on 12/18/23 at approximately 11:15 am. The policy stated, “The agency should have systems in place to record, track and investigate all complaints…The agency must document both the existence of the complaint and the resolution of the complaint…” Patient # 1 had a Start of Care date of 11/26/23 with an admitting diagnosis of unspecified dementia. Review of the Plan of Care for the certification period 11/26/23-1/24/23 included orders for SN [skilled nursing] 1 time a week for 3 weeks, 1 time every 2 weeks for 4 weeks; home health aide 2 times a week for 4 weeks; PT [physical therapy] 1 time a week for 9 weeks; OT [occupational therapy] beginning 12/3/23[MD was informed of late evaluation] 1 time a week for 1 week, 2 times a week for 2 weeks, 1 time a week for 1 week, 2 times a week for 1 week. Review of the clinical record revealed a coordination note dated 12/6/23 by RN # 1. The note stated,” I spoke to patient’s spouse. She is very upset with not seeing anyone [therapy] but that one-time last week. She feels he needs more therapy that that. She doesn’t understand why no one has called her…” Review of the clinical record and agency documents revealed no documentation related to resolution or any follow-up related to the complaint. During an interview with the Sr. Director of Regional Operations on 12/18/23 at approximately 3pm, it was confirmed the agency failed to document any follow-up related to the complaint.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Dec 18, 2023 | Complaint inspection | 1 deficiency cited |
Is it certified?
- Medicare-certified home health agency since Jul 19, 1983.
- Ownership: non-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 1 deficiency cited in the last three years came from an inspection that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- Adoration Home Health Care LLC owns 100% directly since Mar 1, 2020.
- 7 owners or officers are people: Sophia Miller (managing employee (on the payroll), 0%); Jennifer Phipps (corporate officer); Allison Brown (corporate officer); Margaret Sherry Pemberton (corporate officer); Margaret Sherry Pemberton (corporate director); Elizabeth Robinson (corporate officer); Elizabeth Robinson (corporate director).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Adoration Home Health & Hospice Inc. | Owns 5% or more through other companies | 100% | Mar 1, 2020 |
| Brightspring Health Holdings Corp | Owns 5% or more through other companies | 100% | Mar 1, 2020 |
| Phoenix Guarantor Inc. | Owns 5% or more through other companies | 100% | Mar 1, 2020 |
| Res-Care Inc. | Owns 5% or more through other companies | 100% | Mar 1, 2020 |
| Phoenix Intermediate Holdings Inc. | Owns 5% or more through other companies | 100% | Mar 1, 2020 |
| Brightspring Health Services Inc. | Owns 5% or more through other companies | 100% | Mar 1, 2020 |
| Adoration Home Health Care LLC | Owns 5% or more directly | 100% | Mar 1, 2020 |
| Rescare Holdings Inc. | Owns 5% or more through other companies | 100% | Mar 1, 2020 |
| Kkr Phoenix Aggregator L.P. | Owns 5% or more through other companies | 68% | Mar 1, 2020 |
| Kkr Americas Fund Xii LP | Owns 5% or more through other companies | 68% | Mar 1, 2020 |
How do patients fare?
- CMS rates its quality of patient care 4.5 of 5.
- Patients rate it 4 of 5 in CMS’s patient survey (240 surveys completed): 84% rated it 9 or 10 out of 10, and 79% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, better; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 4.5 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 4 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 82.76% (better than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 7.28% (better than the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 3.76% (same as the national rate) |
How does it compare nearby?
- Of the 11 agencies CMS’s data show serving patients in ZIP code 28273, where this agency’s office is, 11 have a quality of patient care rating; the middle one is 4 of 5, and this one is rated 4.5 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Adoration Home Health This home health agency | 4.5 |
| Bayada Home Health Care, Inc. | 3.5 |
| Centerwell Home Health | 4 |
| Suncrest Home Health | 3.5 |
| Atrium Health at Home Charlotte | 3 |
| Centerwell Home Health | 3.5 |
| Interim Healthcare of the Triad Inc. | 5 |
| Phc Home Health | 3.5 |
| Well Care Home Health of the Piedmont | 4.5 |
| Amedisys Home Health Care | 4 |
| Pruitthealth @ Home - Forsyth | 4 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
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Replies
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Paid listing
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