Key Home Health Care
A home health agency in Covington, Louisiana 70433
69106 Hwy 190 Service Road, Covington, Louisiana 70433. (985) 549-1539.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 3.5of 5 quality of patient care rating
- 5of 5 patient survey rating
- 2 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Aug 6, 2025: a recertification inspection.
2 deficiencies cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Aug 2025. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Aug 6, 2025: recertification inspection2 deficiencies
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Encoding And Transmitting Oasis
The inspectors’ words, 520 words
“Encoding and transmitting OASIS CFR(s): 484.45(a) Standard: An HHA must encode and electronically transmit each completed OASIS assessment to the CMS system, regarding each beneficiary with respect to which information is required to be transmitted (as determined by the Secretary), within 30 days of completing the assessment of the beneficiary. This Standard is not met as evidenced by: Based on record review and interviews, the agency failed to encode and electronically transmit each completed OASIS (Outcome and Assessment Information Set) within 30 days of completion date of the assessment. This deficient practice had the potential to affect all 165 total patients according to the agency’s current active census. Findings: Review of the agency’s revised policy dated 11/18/2024 and titled “Comprehensive Assessment” revealed, in part: Policy: [Provider] electronically reports all OASIS data collected in accordance with federal regulations 484.45(a) (b) (c) (1) (2) (3) (d) related to encoding and transmitting of OASIS data. Review of the Center for Medicare and Medicaid Services (CMS) update to the 2023 Home Health Prospective Payment System (PPS) Final Rule revealed a home health agency (HHA) must submit all payer OASIS data beginning 07/01/2025, with the following action items, in part: January 1, 2025-June 30, 2025: Maintain OASIS data collection and submission for all skilled Medicare and/or Medicaid patients. OASIS data collection and submission for Non-Medicare/Non-Medicaid patients is voluntary. Review of the agency’s OASIS Agency Final Validation Report revealed 1 out of 1 record, with a completion date of 06/22/2025. Further review revealed a submission date of 07/31/2025, which was more than 30 days after the date of completion. Further review revealed this beneficiary’s pay source, per the agency’s demographic record, was Veteran’s Administration (VA) Community Care primary and a Medicare-Advantage plan secondary. Review of the above beneficiary’s Recertification OASIS completed on 06/22/2025 revealed the following, in part: Section M0150: Current Payment Sources for Home Care: 2- Medicare (HMO/Managed Care/ Advantage Plan), and 7- Other Government- (VA). On 08/06/2025 at 3:45 p.m., an interview was conducted with S2DON. S2DON stated she was responsible for transmitting all OASIS data for the agency. S2DON stated OASIS should be transmitted within 30 days of the completion date. S2DON confirmed the CMS OASIS submission guidelines above and agreed only Non-Medicare and Non-Medicaid beneficiary OASIS submissions were voluntary and exempt from the OASIS data submission rule applied through 06/30/2025. S2DON confirmed the above OASIS submission date of 07/31/2025 and the beneficiary’s payer source was Medicare-Advantage secondary. S2DON confirmed the beneficiary’s OASIS completed on 06/22/2025 should have been submitted within 30 days of the completion date and was not. On 08/06/2025 at 4:00 p.m., an interview was conducted with S1ADM. S1ADM stated OASIS should be transmitted within 30 days of the completion date. S1ADM confirmed the CMS OASIS submission guidelines above and agreed only Non-Medicare and Non-Medicaid beneficiary OASIS submissions were voluntary and exempt from the OASIS data submission rule applied through 06/30/2025. S1ADM confirmed the above OASIS submission date of 07/31/2025 and the beneficiary’s payer source was Medicare-Advantage secondary. S1ADM confirmed the beneficiary’s OASIS completed on 06/22/2025 should have been submitted within 30 days of the completion date and was not.”
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Reviewed, Revised By Physician Every 60 Days
The inspectors’ words, 371 words
“Reviewed, revised by physician every 60 days CFR(s): 484.60(c)(1) The individualized plan of care must be reviewed and revised by the physician or allowed practitioner who is responsible for the home health plan of care and the HHA as frequently as the patient’s condition or needs require, but no less frequently than once every 60 days, beginning with the start of care date. This Element is not met as evidenced by: Based on record reviews and interviews, the agency failed to have the Plan of Care (PoC) reviewed and revised by the physician no less frequently than every 60 days, beginning with the Start of Care (SOC) date for 1 (#4) of 10 (#1, #2, #3, #4, #5, #6, #7, #8, #9 and #10) sampled patients reviewed. This deficient practice had the potential to affect all 165 patients according to the agency’s current active census. Findings: Review of the agency’s revised policy, dated 11/18/2024, and titled, “Comprehensive Assessment” revealed, in part: Policy: The Comprehensive Assessment shall be updated and revised by the appropriate skilled professional to ensure the Plan of Care is individualized to meet the patient’s needs and to address changes in the patient’s clinical status in conformance with home health agency (HHA) policy, applicable state and federal laws and regulations and accrediting organization standards as often as the patient’s needs require, but no less often than every 60 days from start of care. Review of Patient #4’s clinical record revealed Patient #4’s SOC date was 02/22/2025. Review of Patient #4’s certification period of 04/23/2025 through 06/21/2025 revealed the patient’s physician electronically signed the PoC on 06/27/2025. Further review revealed the physician did not review the PoC within 60 days of the beginning of the certification period. On 08/05/2025 at 2:12 p.m., an interview was conducted with S2DON, and Patient #4’s PoC for certification period of 04/23/2025 through 06/21/2025 was reviewed. S2DON confirmed Patient #4’s physician did not review or sign the PoC within the required 60 day period. On 08/06/2025 at 4:00 p.m., an interview was conducted with S1ADM. Patient #4’s PoC for certification period dated 04/23/2025 through 06/21/2025 was reviewed. S1ADM confirmed Patient #4’s physician did not review or sign the PoC within the required 60 day period.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Aug 6, 2025 | Recertification inspection | 2 deficiencies cited |
Is it certified?
- Medicare-certified home health agency since Jul 28, 1995.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- 2 owners or officers are people: Stacey Cambre (owns 5% or more directly, 100%); Amy Boehm (managing employee (on the payroll)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
How do patients fare?
- CMS rates its quality of patient care 3.5 of 5.
- Patients rate it 5 of 5 in CMS’s patient survey (71 surveys completed): 97% rated it 9 or 10 out of 10, and 91% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, worse; potentially preventable hospital stays, worse; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 3.5 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 5 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 56.40% (worse than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 15.58% (worse than the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 4.02% (same as the national rate) |
How does it compare nearby?
- Of the 27 agencies CMS’s data show serving patients in ZIP code 70433, where this agency’s office is, 25 have a quality of patient care rating; the middle one is 4 of 5, and this one is rated 3.5 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Southeast Louisiana Home Health, LLC | 5 |
| Concerned Care Home Health, Inc. | 2.5 |
| Ochsner Home Health of Covington | 3.5 |
| Pulse Home Health Care | 4 |
| Family Home Health Agency | Not given |
| Key Home Health Care This home health agency | 3.5 |
| Life Source Home Health | 4 |
| Omni Home Care | 4.5 |
| Smh-Ochsner Home Health of Slidell | 3.5 |
| Stat Home Health Triton | 4.5 |
| Apex Home Health, LLC | 4 |
| St. Tammany Hospital Home Health | 4.5 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
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