Pulse Home Health Care
A home health agency in Covington, Louisiana 70433
71683 Riverside Dr, Covington, Louisiana 70433. (985) 845-7088.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CMS’s own record is on Care Compare.
The short answer
Record last released by CMS on Oct 21, 2026.
- 4of 5 quality of patient care rating
- 4of 5 patient survey rating
- 2 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Feb 27, 2025: a recertification inspection.
2 deficiencies cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Feb 2025. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Feb 27, 2025: recertification inspection2 deficiencies
-
Encoding And Transmitting Oasis
The inspectors’ words, 566 words
“Encoding and transmitting OASIS CFR(s): 484.45(a) Standard: An HHA must encode and electronically transmit each completed OASIS assessment to the CMS system, regarding each beneficiary with respect to which information is required to be transmitted (as determined by the Secretary), within 30 days of completing the assessment of the beneficiary. This Standard is not met as evidenced by: Based on record review and interviews, the agency failed to ensure each OASIS (Outcome and Assessment Information Set) was successfully transmitted to the CMS system within 30 days of completion. This deficient practice had the potential to affect all 470 patients, according to the agency’s current active census reported on 02/24/2025. Findings: Review of the agency’s undated policy titled, “Reporting of Oasis Information” revealed the following, in part: Procedure: 1. Agency must encode and have capability of transmitting OASIS data for each patient within thirty (30) days of completing any required OASIS data set collection. Agency staff will ensure the accuracy of OASIS data reflects the patient’s status at time of assessment and data collection. Review of the agency’s OASIS Final Validation Report with a submission date of 01/02/2025 revealed 33 records were processed with 1 record receiving a message the record was submitted late due to a submission date of more than 30 days after date on the record. Review of the agency’s OASIS Final Validation Report with a submission date of 01/03/2025 revealed 8 records were processed with 1 record receiving a message the record was submitted late due to a submission date of more than 30 days after date on the record. Review of the agency’s OASIS Final Validation Report with a submission date of 01/13/2025 revealed 27 records were processed with 1 record receiving a message the record was submitted late due to a submission date of more than 30 days after date on the record. Review of the agency’s OASIS Final Validation Report with a submission date of 01/28/2025 revealed 20 records were processed with 1 record receiving a message the record was submitted late due to a submission date of more than 30 days after date on the record. Review of the agency’s OASIS Final Validation Report with a submission date of 02/04/2025 revealed 20 records were processed with 1 record receiving a message the record was submitted late due to a submission date of more than 30 days after date on the record. Review of the agency’s OASIS Final Validation Report with a submission date of 02/17/2025 revealed 13 records were processed with 1 record receiving a message the record was submitted late due to a submission date of more than 30 days after date on the record. Review of the agency’s OASIS Final Validation Report with a submission date of 02/17/2025 revealed 52 records were processed with 1 record receiving a message the record was submitted late due to a submission date of more than 30 days after date on the record. An interview was conducted with S4ADON on 02/26/2025 at 3:30 p.m. S4ADON stated she was responsible for all OASIS submissions. S4ADON confirmed the above records were submitted late. S4ADON stated OASIS Assessments should have been submitted within 30 days of completion and were not. An interview was conducted with S1ADM on 02/26/2025 at 3:35 p.m. S1ADM confirmed the above records were submitted late. S1ADM confirmed OASIS Assessments should be submitted within 30 days of completion and were not.”
-
A Review Of All Current Medications
The inspectors’ words, 600 words
“A review of all current medications CFR(s): 484.55(c)(5) A review of all medications the patient is currently using in order to identify any potential adverse effects and drug reactions, including ineffective drug therapy, significant side effects, significant drug interactions, duplicate drug therapy, and noncompliance with drug therapy. This Element is not met as evidenced by: Based on record reviews, observations, and interviews, the agency failed to maintain an accurate medication profile for 1 (#4) of 7 (#1, #2, #3, #4, #5, #6, and #7) sampled patients reviewed who received home visits. This deficient practice had the potential to affect all 470 patients, according to the agency’s current active census reported on 02/24/2025. Findings: Review of the agency’s undated policy titled “Medication Reconciliation” revealed, in part: Procedure: Medications ordered while patient is receiving care will be compared to the medication list/ profile. The medication list/ profile will be updated with each new or changed medication. Clinicians will assess patient’s home medications on an ongoing basis. Review of Patient #4’s clinical record revealed a start of care date of 02/21/2025. The patient’s primary diagnosis was Other Generalized Epilepsy, Not Intractable, without Status Epilepticus. A review of the Home Health Certification and Plan of Care/485 for the Certification Period of 02/21/2025 through 04/21/2025 revealed orders which included Skilled Nurse 1w1, 2w1, 1w5, Physical Therapy 1w4, and Occupational Therapy 1w1, 2w2. Review of the agency’s current medication profile for Patient #4 dated 02/24/2025 revealed the following, in part: Plaquenil (Hydroxychloroquine) 200mg 1 tablet twice daily. Oxybutynin Chloride 5mg 1 tablet daily. Pilocarpine HCL 5mg tablet twice daily. Omeprazole 40mg capsule daily. Gabapentin 800mg (0.5 tab) half-tablet three times daily. On 02/25/2025 at 10:00 a.m., a home visit was conducted in the home of Patient #4 with S3OT. Review of the patient’s current medication profile list provided by the agency was reviewed with S3OT and Patient #4. Patient #4 stated she managed her own medications and verified she took the following medications: 1. Zolpidem 5 milligrams (mg) 1 tablet at bedtime as needed for insomnia. This medication was not listed on the patient’s current medication profile list provided by the agency. 2. Pravastatin 40mg 1 tablet by mouth daily. This medication was not listed on the patient’s current medication profile list provided by the agency. 3. Gabapentin 800mg 1 tablet by mouth three times daily. A bottle of the medication with a fill date of 09/24/2024 was observed in the home, instructions stated one-half (0.5) tablet by mouth three times daily. 4. Oxybutynin Chloride 5 mg 1 tablet by mouth every morning and evening. A bottle of the medication with a fill date of 01/23/2025 was observed in the home, instruction stated one tablet by mouth daily. An interview was conducted with Patient #4 on 02/25/2025 at 10:45 a.m. Patient #4 reported she no longer took the following medications: Plaquenil (Hydroxychloroquine) 200mg 1 tablet twice daily. Pilocarpine HCL 5mg tablet twice daily. Omeprazole 40mg capsule daily. An interview with S3OT was conducted on 02/25/2025 at 11:00 a.m. S3OT verified Patient #4’s agency and home medication profile lists had not been updated to reflect her current medications. An interview was conducted with S2DON on 02/27/2025 at 1:40 p.m. S2DON was made aware of the medication discrepancies found during the home visit with Patient #4. S2DON verified Patient #4’s agency and home medication profile lists were not current and should have been. An interview was conducted with S1ADM on 02/27/2025 at 1:43 p.m. S1ADM confirmed Patient #4’s agency and home medication profile lists should have accurately reflected the medications Patient #4 was currently prescribed and did not.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Feb 27, 2025 | Recertification inspection | 2 deficiencies cited |
Is it certified?
- Medicare-certified home health agency since Feb 26, 1985.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- Bg Healthcare LLC owns 51% directly since May 22, 2018.
- Bg Healthcare LLC runs it.
- 16 owners or officers are people: Brent M Robertson (corporate officer, 60%); Brent M Robertson (corporate director, 50%); Brent M Robertson (managing employee (on the payroll), 50%); Micahel Schexnayder (owns 5% or more directly, 42%); Micahel Schexnayder (general partner, 42%); Reshee Keller (managing employee (on the payroll), 35%); Brent M Robertson (owns 5% or more directly, 26%); David Crowe (managing employee (on the payroll), 10%); David Crowe (runs it (operational or managerial control), 10%); Jason Morris (runs it (operational or managerial control), 5%); Jason Morris (general partner, 2%); David Crowe (general partner, 1%); David Crowe (corporate officer, 1%); Brent M Robertson (general partner); Jason Morris (managing employee (on the payroll)); Reshee Keller (runs it (operational or managerial control)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Bg Healthcare LLC | Owns 5% or more directly | 51% | May 22, 2018 |
| Bg Healthcare LLC | General partner | 51% | May 22, 2018 |
| Bg Healthcare LLC | Runs it (operational or managerial control) | May 22, 2018 |
How do patients fare?
- CMS rates its quality of patient care 4 of 5.
- Patients rate it 4 of 5 in CMS’s patient survey (493 surveys completed): 90% rated it 9 or 10 out of 10, and 84% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 4 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 4 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 82.05% (better than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 12.78% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 4.22% (same as the national rate) |
How does it compare nearby?
- Of the 27 agencies CMS’s data show serving patients in ZIP code 70433, where this agency’s office is, 25 have a quality of patient care rating; the middle one is 4 of 5, and this one is rated 4 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Southeast Louisiana Home Health, LLC | 5 |
| Concerned Care Home Health, Inc. | 2.5 |
| Ochsner Home Health of Covington | 3.5 |
| Pulse Home Health Care This home health agency | 4 |
| Family Home Health Agency | Not given |
| Key Home Health Care | 3.5 |
| Life Source Home Health | 4 |
| Omni Home Care | 4.5 |
| Smh-Ochsner Home Health of Slidell | 3.5 |
| Stat Home Health Triton | 4.5 |
| Apex Home Health, LLC | 4 |
| St. Tammany Hospital Home Health | 4.5 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
-
Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the agency will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the agency”, and paying will never change a finding, a rating or the order of results.