Professional Hhs of Southwest Louisiana
A home health agency in Crowley, Louisiana 70526
538 S E Court Circle, Crowley, Louisiana 70526. (337) 783-5040.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 2.5of 5 quality of patient care rating
- 5of 5 patient survey rating
- 1 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Apr 9, 2025: a recertification inspection.
1 deficiency cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Apr 2025. Most serious: Element-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Apr 9, 2025: recertification inspection1 deficiency
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Patient Refuses Services
The inspectors’ words, 331 words
“Patient refuses services CFR(s): 484.50(d)(4) The patient refuses services, or elects to be transferred or discharged; This Element is not met as evidenced by: Based on record review and interview, the home health agency failed to provide evidence of the measures taken to investigate why the patient was refusing to keep wound care clinic appointments; in an attempt to provide interventions for patient to be compliant with plan of care (POC) prior to discharge from the agency for 1 (Patient #6) out of 7 (#1-#7) sampled patients. Patient #6. Review of the patient’s electronic clinical records revealed the start of care date was 12/29/2024. The patient’s diagnosis included Cellulitis of Left Lower Limb and Heart Failure. The certification period reviewed was 12/29/2024 to 02/26/2025. Review of the patient’s POC for certification period 12/29/2024 to 02/26/2025 revealed an order for “SN 2w1, 1w8 (skilled nurse visit two times a week for one week, one visit a week for eight weeks).” Review of the patient’s Oasis Discharge Summary note dated 01/10/2025 revealed, “…Patient being discharged for noncompliance due to not seeing MD (Medical Doctor) for wound care orders. Patient made several appointments but refuses to go to MD or wound care clinic…” There was no evidence in the clinical records the agency staff asked the patient why she was refusing to go to the wound care clinic for her appointments prior to discharge from the agency. On 04/07/2025 at 12:30 p.m., an interview was conducted with S1CS (Clinical Supervisor). S1CS reviewed the patient’s electronic clinical record and confirmed there was no evidence the agency staff asked the patient why she was not going to the wound care clinic prior to discharging her from the agency. On 04/09/2025 at 9:25 a.m., an interview was conducted with S2Admin (Administrator). S2Admin reviewed the patient’s electronic clinical record and confirmed there was no evidence the agency staff asked the patient why she was not going to the wound care clinic prior to discharging her from the agency.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Apr 9, 2025 | Recertification inspection | 1 deficiency cited |
Is it certified?
- Medicare-certified home health agency since May 25, 1970.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy and speech pathology.
- Doesn’t offer medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- Business Management Services Inc. owns 50% directly since Jan 1, 2001.
- 2 owners or officers are people: Gregory Lance Smith (runs it (operational or managerial control), 100%); Gail Smith (owns 5% or more directly, 50%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Business Management Services Inc. | Owns 5% or more directly | 50% | Jan 1, 2001 |
| Crowley Home Health Services, Inc. | Owns 5% or more through other companies | Jan 1, 2021 |
How do patients fare?
- CMS rates its quality of patient care 2.5 of 5.
- Patients rate it 5 of 5 in CMS’s patient survey (60 surveys completed): 92% rated it 9 or 10 out of 10, and 77% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, worse; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 2.5 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 5 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 85.28% (better than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 16.10% (worse than the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 4.22% (same as the national rate) |
How does it compare nearby?
- Of the 19 agencies CMS’s data show serving patients in ZIP code 70526, where this agency’s office is, 18 have a quality of patient care rating; the middle one is 4.25 of 5, and this one is rated 2.5 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Professional Hhs of Southwest Louisiana This home health agency | 2.5 |
| Lamm Family Care Home Health | 5 |
| Acadian Homecare, LLC | 3 |
| Elara Caring | 4.5 |
| Allegiance Home Health of East Central Louisiana | 4.5 |
| Amedisys Home Health | 4.5 |
| Nursing Specialties | 4.5 |
| Centerwell Home Health | 4.5 |
| Home Health Care 2000 - Lafayette | 3 |
| First Option Home Health | 4.5 |
| Complete Home Health, Inc. | Not given |
| Eunice Community Home Health | 3.5 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
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