Hearth Record

Kempsville Dialysis Center

A dialysis facility in Norfolk, Virginia 23502

6320 North Center Dr, Bldg 15 Ste 140, Norfolk, Virginia 23502. (757) 466-9446.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 28, 2026.

The last 24 months 5 deficiencies in 1 month of the last 36. Last cited Aug 2025. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

The last inspection on record was on Aug 14, 2025: a standard inspection.

5 deficiencies cited in the last three years.

Source:

CMS, QCOR Dialysis Facility (ESRD) 2567 statements of deficiencies. Released Oct 28, 2026. Updated monthly.

When those deficiencies happened

5 deficiencies in 1 month of the last 36. Last cited Aug 2025. Most serious: Standard-level. The last 3 years, to Oct 30, 2026.

5 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR Dialysis Facility (ESRD) 2567 statements of deficiencies. Released Oct 28, 2026. Updated monthly.

Aug 14, 2025: standard inspection5 deficiencies
  • Ic - Wear Gowns, Shields/Masks; Staff Not Eat/Drink In Tx Area

    The inspectors’ words, 477 words

    “IC-GOWNS, SHIELDS/MASKS-NO STAFF EAT/DRINK CFR(s): 494.30(a)(1)(i) Staff members should wear gowns, face shields, eye wear, or masks to protect themselves and prevent soiling of clothing when performing procedures during which spurting or spattering of blood might occur (e.g., during initiation and termination of dialysis, cleaning of dialyzers, and centrifugation of blood). Staff members should not eat, drink, or smoke in the dialysis treatment area or in the laboratory. This Standard is not met as evidenced by: 34452 Based on observations, document review and interview, it was determined that the facility failed to ensure staff wear face masks correctly during Patient care for two (2) of nine (9) Staff Members (SM), SM # 4 and # 5. The findings include: On August 13, 2025, between 9:45 AM and 12:00 PM, the following was observed during initiation and termination of treatment: A 9:55 AM, SM # 4 was observed wearing the face mask below the chin. SM # 4 was observed pulling the face mask up above nose by touching the front of the mask with gloved hand while providing care at Station # 21. SM # 4 then pulled the mask back below the chin with gloved hand when leaving the treatment station. SM # 4 failed to change gloves and perform hand hygiene after touching the front of the face mask. At 10:00 AM, SM # 5 was observed wearing the face mask below the chin. SM # 5 was observed pulling the face mask up above the nose by touching the front of the mask with gloved hand while providing care at Station # 9. SM # 5 then pulled the mask back below chin with gloved hand when leaving the treatment station. SM # 4 failed to change gloves and perform hand hygiene after touching the front of the face mask. At 10:15 AM, SM # 5 was observed at Station # 8. SM # 5 pulled the face mask up and down with an un-gloved hand by touching the front of the mask. SM # 5 failed to perform hand hygiene after touching the front of the mask and before continuing to Station # 4 to provide care. On August 13, 2025, at 2:00 PM, SM # 1 stated masks are optional in the treatment area unless providing CVC (central venous catheter) care. SM # 1 indicated that the facility follows CDC (Center for Disease Control) guidelines for infection control. CDC guidelines include “face masks should completely cover your nose and mouth and fit snuggly against the sides of your face and without gaps. You should not touch the mask when wearing it.” On August 14, 2025 at approximately 12:00 PM, a review of the facility’s policy titled “Personal Protective Equipment” revealed in part “Face masks are single use only and must be discarded after the task for which they were needed is completed.””

    Rule V0115. Standard-level.

  • Appropriateness Of Dialysis Rx

    The inspectors’ words, 397 words

    “PA-APPROPRIATENESS OF DIALYSIS RX CFR(s): 494.80(a)(2) The patient’s comprehensive assessment must include, but is not limited to, the following: (2) Evaluation of the appropriateness of the dialysis prescription, This Standard is not met as evidenced by: 34452 Based on document review and interview, it was determined that the facility failed to ensure the Patient’s treatment blood flow rate (BFR) was as prescribed by the Physician for three (3) of ten (10) Patients (P); P # 6, # 7, and # 9. The findings include: On August 13, 2025, the clinical record review revealed the following: P # 6- The flowsheet dated August 9, 2025 revealed the BFR was documented as 350 the entire treatment (11:43 AM to 3:02 PM). The Physician ordered BFR was 400. There was no documentation that the Physician and/or Registered Nurse (RN) was notified of the decreased BFR. The flowsheet dated August 12, 2025 revealed the BFR was documented as 350 the entire treatment (11:43 AM to 3:05 PM). The Physician ordered BFR was 400. There was no documentation that the Physician and/or Registered Nurse (RN) was notified of the decreased BFR. P # 7- The flowsheet dated July 30, 2025 revealed the BFR was documented as 300 the entire treatment (9:40 AM to 1:24 PM). The Physician ordered BFR was 350. There was no documentation that the Physician and/or Registered Nurse (RN) was notified of the decreased BFR. The flowsheet dated August 1, 2025 revealed the BFR was documented as 300 the entire treatment (9:45 AM to 1:24 PM). The Physician ordered BFR was 350. There was no documentation that the Physician and/or Registered Nurse (RN) was notified of the decreased BFR. P # 9- The flowsheet dated August 9, 2025 revealed the BFR was documented as 400 the between 6:46 AM to 8:01 AM. The Physician ordered BFR was 450. There was no documentation that the Physician and/or Registered Nurse (RN) was notified of the decreased BFR. On August 14 , 2025 at approximately 12:00 PM, a review of the facility’s policy titled “Patient Assessment and Monitoring” revealed in part “Check prescribed blood flow is being achieved or reason is documented in the medical record if unable to meet prescribed blood flow.” In an interview on August 14, 2025 at approximately 1:00 PM, Staff Member # 1 indicated staff are expected to document the reason the BFR is not as prescribed.”

    Rule V0503. Standard-level.

  • Assess B/P & Fluid Management Needs

    The inspectors’ words, 501 words

    “PA-ASSESS B/P, FLUID MANAGEMENT NEEDS CFR(s): 494.80(a)(2) The patient’s comprehensive assessment must include, but is not limited to, the following: Blood pressure, and fluid management needs. This Standard is not met as evidenced by: 34452 Based on document review and interview, it was determined that the facility failed to ensure: the Registered Nurse (RN) performed and documented the nursing assessment within one (1) hour of the treatment initiation per facility policy for two (2) of ten (10) Patients (P), P # 6 and # 9; staff obtained a standing blood pressure (BP) per facility policy on three (3) of ten (10) Patients, P # 7, # 8, and # 10; and staff obtained machine parameters and vital signs to include blood flow rate (BFR) and BP at least every 30 minutes for one (1) of ten (10) Patients, P # 5. The findings include: On August 13, 2025, the clinical record review revealed the following: P # 5- The flowsheet dated August 5, 2025 revealed there was no documented machine parameters and vital signs to include BFR and BP between 11:00 AM and 12:05 PM (greater than 30 minutes). P # 6- The flowsheet dated August 12, 2025 revealed the treatment was initiated at 11:43 AM and ended at 3:02 PM. The RN assessment was documented at 1:19 PM (greater than one (1) hour). P # 7- The flowsheet dated August 4, 2025 revealed there was no standing BP on the pre-treatment assessment. Mobility was documented as “ambulates with assistive device”. The post-treatment BP was documented as 140/91. The flowsheet dated August 6, 2025 revealed there was no standing BP on the pre or post-treatment assessment. Mobility was documented as “ambulates with assistive device”. P # 8- The flowsheet dated August 11, 2025 revealed there was no standing BP on the pre-treatment assessment. Mobility was documented as “ambulates w/o assist”. The post-treatment BP was documented as 143/82. P # 9- The flowsheet dated August 9, 2025 revealed the treatment was initiated at 6:36 AM and ended at 1:38 AM. The RN assessment was documented at 1:35 PM (greater than one (1) hour). P # 10- The flowsheet dated August 8, 2025 revealed the pre-treatment BP was documented as 120/63. There was no standing BP on the post-treatment assessment. Mobility was documented as “ambulates w/o assist”. On August 14, 2025 at 12:00 PM, a review of the facility’s policy titled “Patient Assessment and Monitoring” revealed in part “blood pressure and pulse rate every 30 minutes or more as needed and documented machine parameters and safety checks every 30 minutes or more often as needed. The prescription components are confirmed by a licensed nurse within one (1) hour of treatment initiation along with the nursing assessment. Standing BP and weight are obtained pre and post dialysis by the licensed nurse or PCT (Patient Care Technician).” In an interview on August 14, 2025 at approximately 1:00 PM, Staff Memeber # 1 indicated staff are expected to document if information is not obtained or late.”

    Rule V0504. Standard-level.

  • Poc Completed/Signed By Idt & Patient

    The inspectors’ words, 437 words

    “POC-COMPLETED/SIGNED BY IDT & PT CFR(s): 494.90(b)(1) The patient’s plan of care must- (i) Be completed by the interdisciplinary team, including the patient if the patient desires; and (ii) Be signed by the team members, including the patient or the patient’s designee; or, if the patient chooses not to sign the plan of care, this choice must be documented on the plan of care, along with the reason the signature was not provided. This Standard is not met as evidenced by: 34452 Based on document review and interview, it was determined that the facility failed to ensure the patient’s care plan was signed by the team members including the Patient for five (5) of ten (10) Patients, P # 5, # 6, # 7, # 8 and # 9. The findings include: On August 13, and 14, 2025, the clinical record review revealed the following: P # 5- The annual care plan meeting was documented as November 11, 2024. There was no Patient signature on the care plan to indicate participation in the care plan meeting. P # 6- The annual care plan meeting was documented as April 24, 2025. There was no Patient signature on the care plan to indicate participation in the care plan meeting. P # 7- The annual care plan meeting was documented as January 13, 2025. There was no Patient signature on the care plan to indicate participation in the care plan meeting. P # 8- The annual care plan meeting was documented as June 9, 2025. There was no Patient signature on the care plan to indicate participation in the care plan meeting. P # 9- The annual care plan meeting was documented as March 27, 2025. There was no Patient signature on the care plan to indicate participation in the care plan meeting. On August 14, 2025 at approximately 12:00 PM, review of the facility’s policy titled “Comprehensive Interdisciplinary Assessment and Plan of Care” revealed in part “The comprehensive Interdisciplinary Assessment and Plan of Care must be developed and implemented by an interdisciplinary team (IDT) consisting of at a minimum, the Patient, a registered nurse, the patient’s attending Physician, social worker and registered dietitian. The plan of care should be signed at the time of the interdisciplinary team meeting for those attending in person. If unable to sign at the time of the meeting or if attending remotely, the care plan must be signed by the IDP member within 30 days of the interdisciplinary team meeting”. In an interview on August 14, 2025 at 2:10 PM, Staff Member # 1 indicated the Patient does participate in care plans if requested.”

    Rule V0556. Standard-level.

  • Md Resp - Ensure All Adhere To P&P

    The inspectors’ words, 272 words

    “MD RESP-ENSURE ALL ADHERE TO P&P CFR(s): 494.150(c)(2)(i) The medical director must- (2) Ensure that- (i) All policies and procedures relative to patient admissions, patient care, infection control, and safety are adhered to by all individuals who treat patients in the facility, including attending physicians and nonphysician providers; This Standard is not met as evidenced by: 41450 Based on staff record review, staff interview and facility documentation review, the medical director failed to ensure that facility staff implemented the facility’s health and safety policy for tuberculosis testing for one (1) staff member (SM), SM #4, out of a survey sample of three (3) staff members. The findings include: On 8/13/25 at approximately 11:15 AM, staff record reviews were conducted and revealed the following: SM #4, hired on 3/4/24, received the initial dose of a two-step Mantoux tuberculin skin test (TST) method on 3/6/24 which resulted as “negative” on 3/8/24. There was no documentation for the administration of the required second dose. On 8/13/25 at approximately 1:45 PM, SM #1 confirmed the findings and stated, “I thought that I only needed to give one TB skin test, I didn’t know that there was supposed to be two”. The facility policy for TB testing, monitoring, and surveillance was requested and received. On 8/13/25 at approximately 2:30 PM a review of the facility’s policy titled, “Employee Tuberculosis Testing”, dated 5/5/2025, page 1, read, “TB testing using the two-step tuberculin skin test (TST) method is required upon hire” and page 2 read, “If first step TST result is negative, administer second TST within 1-3 weeks”. Facility staff failed to complete Tuberculosis (TB) testing for SM #4.”

    Rule V0715. Standard-level.

The one inspection in the last three years
Inspections on record
DateVisitWhat the record says
Aug 14, 2025Standard inspection5 deficiencies cited

Is it certified?

  • Medicare-certified dialysis facility, certified or last recertified on Jun 1, 1993.
  • Run for profit.
  • No deficiency on record in the last three years.
  • Chain: Fresenius Medical Care.
Source:

CMS, Dialysis Facility - Listing by Facility. Released Jul 15, 2026. Updated quarterly.

CMS, QCOR Dialysis Facility (ESRD) 2567 statements of deficiencies. Released Oct 28, 2026. Updated monthly.

Has it been penalized?

  • CMS doesn’t publish fines or other penalties for dialysis facilities.
  • None of the deficiencies cited in the last three years came from an inspection that included a complaint investigation.
Source:

CMS, QCOR Dialysis Facility (ESRD) 2567 statements of deficiencies. Released Oct 28, 2026. Updated monthly.

What does it offer?

  • Offers in-center hemodialysis, peritoneal dialysis and home hemodialysis training.
  • Doesn’t offer a shift starting at 5 p.m. or later.
  • 34 dialysis stations.
  • CMS doesn’t publish staffing levels for dialysis facilities.
  • In CMS’s survey, patients rate its staff 3 of 5.
Source:

CMS, Dialysis Facility - Listing by Facility and Patient survey (ICH CAHPS) - Facility. Released Jul 15, 2026. Updated quarterly.

Who owns it?

  • Part of the Fresenius Medical Care chain, as CMS lists it.
  • CMS publishes no owners file for dialysis facilities, so no other owner is named.
Source:

CMS, Dialysis Facility - Listing by Facility. Released Jul 15, 2026. Updated quarterly.

How do patients fare?

  • CMS rates it 3 of 5 stars (Jan 1, 2021 to Dec 31, 2024).
  • Compared by CMS with what it expects for the facility’s patients: patient survival, as expected; hospital admissions, as expected; readmissions to hospital, as expected; emergency department visits, as expected; emergency department visits within 30 days of a hospital stay, as expected; bloodstream infections, better than expected; patients dialysing through a fistula, as expected; patients put on a kidney transplant waitlist in their first year of dialysis, as expected; patients on a kidney transplant waitlist, as expected.
  • Patients rate it 3 of 5 in CMS’s survey of in-center hemodialysis patients (56 interviews, Oct 18, 2024 to Jul 11, 2025): 71% rated the facility 9 or 10 out of 10.
Source:

CMS, Dialysis Facility - Listing by Facility and Patient survey (ICH CAHPS) - Facility. Released Jul 15, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Star ratingCMS’s star rating for dialysis facilities, 1 to 53 of 5
Patient survey ratingCMS star rating from its survey of the facility’s in-center hemodialysis patients (ICH CAHPS), 1 to 53 of 5

How does it compare nearby?

  • Of the 11 dialysis facilities CMS lists in Norfolk City, 9 have a star rating from CMS: 1 rated 4 of 5, 3 rated 3 of 5, 4 rated 2 of 5, 1 rated 1 of 5.
  • CMS rates this one 3 of 5.
Source:

CMS, Dialysis Facility - Listing by Facility. Released Jul 15, 2026. Updated quarterly.

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for dialysis facilities, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • QCOR says it has no dialysis inspection reports after February 19, 2026, while it moves to a new system: a later inspection is not shown yet.
  • CMS doesn’t publish staffing levels for dialysis facilities.
  • CMS publishes no owners file for dialysis facilities: the chain it lists is the only owner named.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 30, 2026.

From the facility

The public record above comes first. Anything the facility adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the facility will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the facility”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

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