Making A Difference Step By Step LLC
A child day center in Norfolk, Virginia 23513
2695 Azalea Garden Road, Norfolk, Virginia 23513. (757) 937-0308.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.
The short answer
- 11 deficiencies in the last three years
- Jun 292026 the latest visit on record
- 120 children, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean4
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
11 inspections on record, the latest on Jun 29, 2026.
11 violations cited in the last three years.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.
When those deficiencies happened
11 deficiencies in 4 months of the last 36. Last cited Jun 2026. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.
Jun 29, 2026: complaint inspection1 deficiency
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8VAC20-780-340-C
“When staff are supervising children, they shall always ensure their care, protection, and guidance. A staff member sprayed a bleaching agent in the presence of a 2-year-old child”
Sep 29, 2025: inspection1 deficiency
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22.1-289.035-B-4
“A copy of the results of a criminal history record information check, a sex offender registry check, and a search of the child abuse and neglect registry or equivalent registry from any state in which the individual has resided in the preceding five years. Staff #1 confirmed on their sworn statement dated September 2, 2025, they lived outside of Virginia in the past five years and no background search for that state was conducted.”
Feb 26, 2025: inspection2 deficiencies
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22.1-289.035-B-2
“Providers must obtain a completed national criminal background check prior to the employee’s first day of employment. Staff #1 worked with children at the center for two weeks prior to the center receiving a completed national criminal background check.”
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8VAC20-780-440-J
“There shall be at least thirty inches of space between service sides of occupied cribs and other furniture where that space is the walkway for staff to gain access to any occupied crib. An occupied crib in the infant room did not have 30 inches of space between the service side and another crib.”
Nov 6, 2024: subsidy health and safety inspection2 deficiencies
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Current certification in cardiopulmonary resuscitation (CPR) appropriate to the ages of children in care must be obtained within the 90-day period following employment.
“The facility was unable to provide documentation that staff 4, employed 98 days has obtained CPR certification.”
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Current certification in first aid appropriate to the ages of children in care must be obtained within the 90-day period following employment.
“The facility was unable to provide documentation that staff 4, employed 98 days has obtained first aid certification.”
Nov 6, 2024: inspection5 deficiencies
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Staff shall complete orientation training prior to the staff member working alone with child and no later than seven days of the date of assuming job responsibilities.
“Staff 1, employed 15 days, and staff 2 employed 14 days, have not completed orientation training. Staff 3, employed 3 months, has no documentation of completing orientation training. Staff 4 did not complete orientation training until employed 11 days of assuming job responsibilities. Staff 5, employed 9 days, has not completed orientation training”
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8VAC20-780-550-G
“Documentation shall be maintained of emergency evacuation, shelter-in-place, and lockdown drills shall include all required documentation.. The center’s documentation of emergency drills did not include documentation of the person conducting the drill, the method used for notification of the drill and for evacuation drills, the weather conditions.”
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Each center shall maintain and keep at the center a separate record for each child enrolled which shall contain the previous and concurrent programs the child has/is attending.
“The records for child 1, child 2 and child 3 did not contain documentation of any previous programs attended or any programs concurrently attending.”
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Staff records shall be kept for each staff person that includes documentation that two or more references as to character and reputation as well as competency were checked before employment.
“The records for staff 3 and staff 5 contained only one documented reference.”
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the record for each enrolled child shall contain a written agreement between the parent and the center by the child’s first day of attendance that the parent will inform the center within 24 hours or the next business day after his child or any member of the immediate household has developed any reportable communicable disease, as defined by the State Board of health, except for life threatening diseases which must be reported immediately.
“The records for child 1, child 2 and child 3 did not contain the required written parent’s agreement.”
All 11 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Jun 29, 2026 | Complaint inspection | 1 violation cited |
| Jan 12, 2026 | Subsidy health and safety inspection | No violations cited |
| Sep 29, 2025 | Subsidy health and safety inspection | No violations cited |
| Sep 29, 2025 | Inspection | 1 violation cited |
| Feb 26, 2025 | Inspection | 2 violations cited |
| Feb 6, 2025 | Subsidy health and safety inspection | No violations cited |
| Nov 6, 2024 | Inspection | 5 violations cited |
| Nov 6, 2024 | Subsidy health and safety inspection | 2 violations cited |
| Aug 14, 2024 | Subsidy health and safety inspection | No violations cited |
| Aug 14, 2024 | Inspection | No violations cited |
| Jun 11, 2024 | Inspection | No violations cited |
Is it licensed?
- Child Day Center: Two Year license, expires Dec 17, 2026.
- A current subsidy provider.
- Ages: Birth - 6 years 11 months.
- Capacity: 120 children.
Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 5, 2026. Updated weekly.
Has Virginia acted against it?
- 1 complaint inspection on record.
- 1 complaint allegation published with Virginia’s findings, 1 of them found valid.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations and Search for Child Day Care: each complaint’s page, with its allegations and findings. Checked Nov 5, 2026. Updated weekly.
| Date | What | Detail |
|---|---|---|
| Jul 1, 2026 | Complaint | Allegation: Supervision. Virginia’s finding: Reported/Valid. |
Who does the caring?
- Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.
Who owns it?
- Virginia’s search doesn’t list owners.
How is it rated?
- Virginia’s search doesn’t show a quality rating.
How does it compare nearby?
- Among 143 child care providers in the City of Norfolk, the middle value for violations cited in the last three years was 13; this one had 11.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.
| Place | Violations cited in the last three years |
|---|---|
| Making A Difference Step By Step LLC This child care provider | 11 |
| Elizabeth Kaminski | 10 |
| Oakwood Chapel Academy | 35 |
| Phillis Combo | 1 |
| Rosemary Everette | 1 |
| Katrina Briggs | 10 |
| Dionne Wright | 6 |
| Bank Street Memorial Baptist Church | 26 |
| HRCAP Oakmont North | 8 |
| KCE Champions @ Coleman Place Elementary School | 6 |
| Ms. Tina Stokes | 15 |
| KCE Champions LLC @ Tanners Creek Elementary | 6 |
| Jaquetta Kershaw | 5 |
What the record doesn’t say
- Virginia doesn’t grade how serious a violation is, so no severity is shown.
- Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
- Virginia doesn’t publish staffing levels or owners for individual providers.
- A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
- Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
- Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.
Sources
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Virginia Department of Education, Search for Child Day Care: each facility’s page.
Checked Nov 5, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
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Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations.
Checked Nov 5, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
-
Virginia Department of Education, Search for Child Day Care: each complaint’s page, with its allegations and findings.
Checked Nov 5, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.