Hearth Record

Making A Difference Step By Step LLC

A child day center in Norfolk, Virginia 23513

2695 Azalea Garden Road, Norfolk, Virginia 23513. (757) 937-0308.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 11 deficiencies in 4 months of the last 36. Last cited Jun 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

11 inspections on record, the latest on Jun 29, 2026.

11 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

When those deficiencies happened

11 deficiencies in 4 months of the last 36. Last cited Jun 2026. The last 3 years, to Nov 5, 2026.

11 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

Jun 29, 2026: complaint inspection1 deficiency
  • 8VAC20-780-340-C

    “When staff are supervising children, they shall always ensure their care, protection, and guidance. A staff member sprayed a bleaching agent in the presence of a 2-year-old child”

    Rule 8VAC20-780-340-C. From a complaint.

Sep 29, 2025: inspection1 deficiency
  • 22.1-289.035-B-4

    “A copy of the results of a criminal history record information check, a sex offender registry check, and a search of the child abuse and neglect registry or equivalent registry from any state in which the individual has resided in the preceding five years. Staff #1 confirmed on their sworn statement dated September 2, 2025, they lived outside of Virginia in the past five years and no background search for that state was conducted.”

    Rule 22.1-289.035-B-4.

Feb 26, 2025: inspection2 deficiencies
  • 22.1-289.035-B-2

    “Providers must obtain a completed national criminal background check prior to the employee’s first day of employment. Staff #1 worked with children at the center for two weeks prior to the center receiving a completed national criminal background check.”

    Rule 22.1-289.035-B-2.

  • 8VAC20-780-440-J

    “There shall be at least thirty inches of space between service sides of occupied cribs and other furniture where that space is the walkway for staff to gain access to any occupied crib. An occupied crib in the infant room did not have 30 inches of space between the service side and another crib.”

    Rule 8VAC20-780-440-J.

Nov 6, 2024: subsidy health and safety inspection2 deficiencies
  • Current certification in cardiopulmonary resuscitation (CPR) appropriate to the ages of children in care must be obtained within the 90-day period following employment.

    “The facility was unable to provide documentation that staff 4, employed 98 days has obtained CPR certification.”

    Rule 8VAC20-790-600-D-1.

  • Current certification in first aid appropriate to the ages of children in care must be obtained within the 90-day period following employment.

    “The facility was unable to provide documentation that staff 4, employed 98 days has obtained first aid certification.”

    Rule 8VAC20-790-600-D-2.

Nov 6, 2024: inspection5 deficiencies
  • Staff shall complete orientation training prior to the staff member working alone with child and no later than seven days of the date of assuming job responsibilities.

    “Staff 1, employed 15 days, and staff 2 employed 14 days, have not completed orientation training. Staff 3, employed 3 months, has no documentation of completing orientation training. Staff 4 did not complete orientation training until employed 11 days of assuming job responsibilities. Staff 5, employed 9 days, has not completed orientation training”

    Rule 8VAC20-780-240-B.

  • 8VAC20-780-550-G

    “Documentation shall be maintained of emergency evacuation, shelter-in-place, and lockdown drills shall include all required documentation.. The center’s documentation of emergency drills did not include documentation of the person conducting the drill, the method used for notification of the drill and for evacuation drills, the weather conditions.”

    Rule 8VAC20-780-550-G.

  • Each center shall maintain and keep at the center a separate record for each child enrolled which shall contain the previous and concurrent programs the child has/is attending.

    “The records for child 1, child 2 and child 3 did not contain documentation of any previous programs attended or any programs concurrently attending.”

    Rule 8VAC20-780-60-A.

  • Staff records shall be kept for each staff person that includes documentation that two or more references as to character and reputation as well as competency were checked before employment.

    “The records for staff 3 and staff 5 contained only one documented reference.”

    Rule 8VAC20-780-70.

  • the record for each enrolled child shall contain a written agreement between the parent and the center by the child’s first day of attendance that the parent will inform the center within 24 hours or the next business day after his child or any member of the immediate household has developed any reportable communicable disease, as defined by the State Board of health, except for life threatening diseases which must be reported immediately.

    “The records for child 1, child 2 and child 3 did not contain the required written parent’s agreement.”

    Rule 8VAC20-780-90-A.

All 11 visits on record
Visits on record
DateVisitWhat the record says
Jun 29, 2026Complaint inspection1 violation cited
Jan 12, 2026Subsidy health and safety inspectionNo violations cited
Sep 29, 2025Subsidy health and safety inspectionNo violations cited
Sep 29, 2025Inspection1 violation cited
Feb 26, 2025Inspection2 violations cited
Feb 6, 2025Subsidy health and safety inspectionNo violations cited
Nov 6, 2024Inspection5 violations cited
Nov 6, 2024Subsidy health and safety inspection2 violations cited
Aug 14, 2024Subsidy health and safety inspectionNo violations cited
Aug 14, 2024InspectionNo violations cited
Jun 11, 2024InspectionNo violations cited

Is it licensed?

  • Child Day Center: Two Year license, expires Dec 17, 2026.
  • A current subsidy provider.
  • Ages: Birth - 6 years 11 months.
  • Capacity: 120 children.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 5, 2026. Updated weekly.

Has Virginia acted against it?

  • 1 complaint inspection on record.
  • 1 complaint allegation published with Virginia’s findings, 1 of them found valid.
On record, newest first
DateWhatDetail
Jul 1, 2026ComplaintAllegation: Supervision. Virginia’s finding: Reported/Valid.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 143 child care providers in the City of Norfolk, the middle value for violations cited in the last three years was 13; this one had 11.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

12 of the 143 in the City of Norfolk, as the source lists them, same ZIP code first
PlaceViolations cited in the last three years
Making A Difference Step By Step LLC This child care provider11
Elizabeth Kaminski10
Oakwood Chapel Academy35
Phillis Combo1
Rosemary Everette1
Katrina Briggs10
Dionne Wright6
Bank Street Memorial Baptist Church26
HRCAP Oakmont North8
KCE Champions @ Coleman Place Elementary School6
Ms. Tina Stokes15
KCE Champions LLC @ Tanners Creek Elementary6
Jaquetta Kershaw5

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

Sign in

A free account keeps your watch list, shortlists, comparisons and saved searches on every device, and can email you when something you watch changes. Browsing never needs one.