Hearth Record

Community Care and Learning Center

A child day center in New Market, Virginia 22844

202 East Old Cross Road, New Market, Virginia 22844. (540) 740-2804.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 18 deficiencies in 11 months of the last 36. Last cited Sep 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

30 inspections on record, the latest on Jun 11, 2028.

20 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

When those deficiencies happened

18 deficiencies in 11 months of the last 36. Last cited Sep 2026. The last 3 years, to Nov 2, 2026.

18 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

Jun 11, 2028: inspection2 deficiencies
  • Children under 10 years of age shall be within actual sight and sound supervision of staff.

    “Child 1 (age: 2 years) was left outside alone for approximately 1 minute and 5 seconds before being located by an individual who is not employed by the center.”

    Rule 8VAC20-780-340-F.

  • The operational responsibilities of the licensee shall include ensuring that the center’s activities, services, and facilities are maintained in compliance with these standards, and the center’s own policies and procedures that are required by these standards.

    “Staff 1 did not follow the center’s written procedures which states ?Center staff are responsible for conducting head checks periodically throughout the day. Staff should conduct head counts before and after each transition, to and from the classroom, to and from the playground area?. Staff 1 did not count the children once they arrived back in the classroom.”

    Rule 8VAC20-780-40-E.

Sep 11, 2026: complaint inspection3 deficiencies
  • The Code of Virginia requires persons employed in a child day program that have reason to suspect that a child is abused or neglected shall report the matter immediately to the local department of the county or city wherein the abuse or neglect is believed to have occurred or to the Department’s toll-free child abuse and neglect hotline.

    “On August 25, 2026, five staff became aware of two different reportable offenses and did not report either to the Department of Social Services.”

    Rule 63.2-1509-A. From a complaint.

  • Children under 10 years of age always shall be within actual sight and sound supervision of staff.

    The inspectors’ words, 94 words

    “On August 25, 2026, the center failed to maintain required sight and sound supervision of children in care on two separate occasions. During outdoor play, three children (age 2 years) exited the fenced-in playground area unnoticed by staff and were out of sight and sound supervision of staff. While transitioning a group of children from the playground to the classroom, the teacher left two children (ages 2.5 and 3 years) outside and alone walking from the playground to the front of the building(scrivener’s error) for approximately 30 seconds before being seen by the administrator.”

    Rule 8VAC20-780-340-F. From a complaint.

  • The operational responsibilities of the licensee shall include ensuring that the center’s activities, services, and facilities are maintained in compliance with these standards, the center’s own policies and procedures that are required by these standards, and the terms of the current license issued by the department.

    The inspectors’ words, 111 words

    “Staff were not positioned strategically, scanning, or circulating among the children as required by the center’s playground safety procedures. The centers playground safety procedures state ?when outside, staff must position themselves around the play area and avoid congregating?. On 8/25/2026, a parent notified administration that three children (two-year-olds) were outside the fenced-in area of the playground. The administrator observed the three children outside the playground; two teachers under the pavilion, one was on their cell phone, and the other was completing paperwork; and a third teacher engaged with a group of children on the opposite side of the playground. The three teachers were not aware the children had left the playground.”

    Rule 8VAC20-780-40-E. From a complaint.

Jun 11, 2026: inspection1 deficiency
  • Behavioral guidance shall be constructive in nature, age and stage appropriate, and shall be intended to redirect children to appropriate behavior.

    “Child 1 (age: 11 months) threw a plastic toy truck at Staff 1. Staff 1 threw the toy truck back at Child 1 and hit Child 1 in the head.”

    Rule 8VAC20-780-400-B.

Jun 24, 2025: inspection2 deficiencies
  • 8VAC20-780-510-G

    “Medication shall be labeled with the child’s name, the name of the medication, the dosage amount, and the time or times to be given. Medication #1 was not labeled with the dosage amount or the time or times to be given.”

    Rule 8VAC20-780-510-G.

  • 8VAC20-780-510-P

    “When an authorization for medication expires, the facility shall notify parents that the medication must be picked up within 14 days of the authorization expiring or that a new authorization should be completed. Medication #2 was onsite, but the medication authorization had expired almost three months ago. The medication had not been administered past the expiration of the authorization. The authorization had not been renewed and the medication was not returned or disposed of as required.”

    Rule 8VAC20-780-510-P.

Apr 7, 2025: inspection4 deficiencies
  • 8VAC20-780-340-A

    The inspectors’ words, 98 words

    “When staff are supervising children, they shall always ensure their care, protection, and guidance. On April 7, 2025, while diapering Child #1 (age fifteen months) Staff #1, who knew child #1 could roll over, stepped away from the counter the child was lying on, while not looking at, nor touching the child, to get diapering supplies. Child #1 fell approximately 3 feet to the bare floor hitting their forehead on the handles of the lower cabinet and body on the bare floor, resulting in the child crying and having a red mark and bruise on the child’s forehead.”

    Rule 8VAC20-780-340-A.

  • 8VAC20-780-340-F

    “Children under 10 years of age always shall be within sight and sound supervision of staff. On April 1, 2025 Child #1, four years of age, left the classroom. Child #1 was out of sight and sound supervision for approximately fifty minutes before Staff #1 became aware that the child was missing from the group.”

    Rule 8VAC20-780-340-F.

  • 8VAC20-780-40-E

    The inspectors’ words, 202 words

    “The operational responsibilities of the licensee shall ensure that all the center’s activities, services, and facilities are maintained in compliance with the center’s own policies and procedures that are required by the standards. The standards require procedures for identifying where children are at all times. The center’s staff handbook states ?Staff shall maintain accurate attendance records at all times. This is to all children are accounted for at all times. Center staff are responsible for conducting head counts after each transition, to and from the classroom, to and from the playground area and to and from any field trips or walking trips? and ?Staff will always know the location of all children and be within sight and/or sound of children in their care. Head count of children will be completed in each classroom or group every 5-10 minutes to ensure that all children are accounted for? On April 4, 2025, fifty minutes passed without head counts being conducted in Classroom #1 to include a transition of the children from Classroom #1 to the playground. As headcounts were not conducted, Staff #1 did not realize Child #1, four years of age, was missing from the group until another staff inquired about the child.”

    Rule 8VAC20-780-40-E.

  • 8VAC20-780-500-B

    “Staff shall ensure the immediate safety of child during diapering. On April 7, 2025, Child #1, fifteen-months-old, fell approximately three feet from the countertop to the bare floor while being diapered by Staff #1. The child’s head hit the handles of the lower cabinet and the child’s body hit the bare floor, resulting in the child crying and having a red mark and bruise on their forehead.”

    Rule 8VAC20-780-500-B.

Mar 28, 2025: inspection2 deficiencies
  • 8VAC20-780-500-A

    “Staff shall wash their hands with soap and running water before and after a diaper change. Staff # 8 changed a child’s diaper in Classroom #1 and did not wash their hands with soap and water after the diaper change.”

    Rule 8VAC20-780-500-A.

  • 8VAC20-780-500-B

    “The diapering surface shall be cleaned with soap and at least room temperature water and sanitized after each use. Staff #1 sanitized the diapering surface but did not clean the diapering surface with soap and water.”

    Rule 8VAC20-780-500-B.

Feb 5, 2025: complaint inspection1 deficiency
  • 8VAC20-780-320-B

    “Each restroom area provided for children shall be equipped with soap, toilet paper and disposable paper towels. The two downstairs restrooms did not have paper towels.”

    Rule 8VAC20-780-320-B. From a complaint.

Nov 18, 2024: inspection1 deficiency
  • 8VAC20-780-40-M

    “REPEAT VIOLATION The center is required to keep a current list of all known allergies, sensitivities, and dietary restrictions in each room or area where children are present. The three-year-old classroom did not have the allergies, sensitivities, and dietary restrictions list.”

    Rule 8VAC20-780-40-M.

Jun 20, 2024: complaint inspection1 deficiency
  • 8VAC20-780-270-A

    The inspectors’ words, 276 words

    “COMPLAINT RELATED VIOLATION REPEAT VIOLATION Based observation and interview, the center failed to ensure that all areas and equipment of the center are maintained in a clean, safe, and operable condition. 1. The pink foam mat in the 2?s room, the ABC foam mat in the waddler room, the chevron striped foam mat in the waddler room, the grey and white foam mat in the older infant room and the white foam mat in the infant room all were cracked in various places and exposing the material inside. (photos attached). 2. The sun and rainbow rug in the 2?s room, the ?I am feeling?? rug in the 2?s room, the grey rug in the older infant room and the grey and white foam mat in the older infant room were all visibly dirty. (photos attached). 3. The walls in the 2’s room do not reach the ceiling of the room. An unsecured box fan was sitting on top of a plank of wood that was placed diagonally across the where two of the walls meet in the corner of the room. An unattached screw was observed on the bottom of the fan and the electrical cord was wrapped around the plank, leaving the fan unsecured. The fan was over the play area of the classroom. 4. The walls in the Waddler room do not reach the ceiling of the room. An unsecured box fan was leaning against a small pipe and tank. The fan was over the play area of the classroom. 5. Interviews revealed an unsecured box fan that had been in use in the older infant room had previously fallen into an unoccupied crib.”

    Rule 8VAC20-780-270-A. From a complaint.

May 18, 2024: inspection1 deficiency
  • 8VAC20-780-40-M

    “Based on observation, the center failed to ensure that in each room or area where children are present, there is a current written list of children’s allergies available to staff. Evidence: 1. In the older 3?s classroom, there was no written allergy list available to staff. Staff #7 confirmed that at the time of the inspection, there was no written allergy list available to staff.”

    Rule 8VAC20-780-40-M.

Mar 21, 2024: inspection1 deficiency
  • 8VAC20-780-340-A

    The inspectors’ words, 108 words

    “Based on observation and interview, the center failed to ensure when staff are supervising children, they always ensure their care, protection, and guidance. Evidence: 1. Staff #1 reported to the department that on 03/13/2024, Child #1 and another child pulled a shelf over which fell on top of the two children. Staff #1 reported that Child #1 had bruising on their face as a result of the incident. 2. Video provided by the center shows two children pulling the shelf over which fell on top of the two children. 3. Staff #1 disclosed that the shelf was not attached to the wall at the time of the incident.”

    Rule 8VAC20-780-340-A.

Dec 4, 2023: inspection1 deficiency
  • 8VAC20-780-40-M

    The inspectors’ words, 94 words

    “Based on observation, the center failed to ensure that the list of children’s allergies, sensitivities and dietary restrictions is available to all staff who work with children and is kept confidential in each room or area where children are present. Evidence: 1. In the older three’s classroom, infant room, PreK fours? room, fours? classroom and two’s classroom, the list of children’s allergies, sensitivities and dietary restrictions was posted but not in a confidential manner. 2. In the younger three’s classroom, staff were unable to locate the list of children’s allergies, sensitivities, and dietary restrictions.”

    Rule 8VAC20-780-40-M.

Oct 11, 2023: complaint inspection2 deficiencies
  • Based on observation, the center failed to ensure that all hazardous items were kept in a locked location.

    “Evidence: 1. In the restroom located next to the Infant Classroom there was a four pack of Great Value Disinfect Wipes on a shelf. The manufacturer’s label stated “keep out of reach of children”, and “hazardous to humans and domestic animals.” 2. The door to the restroom was open. Staff #2 verified that the restroom was used for children and that the wipes were not in a locked location.”

    Rule 8VAC20-780-280-B. From a complaint.

  • Based on observation, the center failed to ensure that when food is brought in from home that the food container shall be sealed and clearly dated and labeled in a way that identifies the owner.

    “Evidence: 1. In the Three-Year-Old Classroom there were four lunchboxes with out a name or date, and three lunchboxes not dated. 2. Staff #3 verified that the lunchboxes were not labeled with the required information.”

    Rule 8VAC20-780-560-G. From a complaint.

Jul 31, 2023: complaint inspection2 deficiencies
  • 8VAC20-780-310-E

    The inspectors’ words, 118 words

    “Complaint Related Based on interview, the center failed to ensure that when children are on the outdoor play area, at least 75 square feet of space per child is provided. Evidence: 1. Staff #2, Staff #3 and Staff #4 confirmed that a small portable fence had been used to contain Child #1 during outside play time. 2. Staff #2 stated that the fence had been used for Child #1 regularly until ?about a week and a half ago?. 3. The area that the portable fence provided was measured and determined to be 16 square feet. Staff #2 confirmed that the 16 square foot area was the space that was previously provided for Child #1 during outside play time.”

    Rule 8VAC20-780-310-E. From a complaint.

  • 8VAC20-780-350-B-1

    “Based on observation and interview, the center failed to meet the required staff to child ratio of 1:4 for children birth to 16 months. Evidence: 1. Ten children were observed on the pavilion play area with Staff #2 and Staff #4. 2. Staff #2 and Staff #4 confirmed the age of the youngest child in the group was 14 months old. 3. Staff #2 confirmed that the group was not at the required 1:4 ratio for children birth to 16-month-old.”

    Rule 8VAC20-780-350-B-1. From a complaint.

Jul 18, 2023: complaint inspection3 deficiencies
  • 8VAC20-780-200-A

    The inspectors’ words, 211 words

    “Complaint Related Based on interviews and review of documentation, the center failed to have a qualified program director or a qualified back-up program director who meets one of the director qualifications who is regularly on site at least 50% of the center’s hours of operation. Evidence: 1. During interview on 07/18/2023, Staff #1 confirmed that Staff #10 is the only program director and that there is not a qualified back-up program director. 2. Staff #10 was not present during the inspection conducted at the center between the hours of 2:00 p.m. and 4:00 p.m. on 07/18/2023. 3. Two of the eight staff members interviewed said the program director is present at the center at least 50% of the center’s operating hours. 4. One of the eight staff members interviewed responded that ?it doesn’t seem like it? when asked if the director is regularly at the center at least 50% of the center’s operating hours. 5. One of the eight staff members interviewed does not work a full-time regular shift and was unsure if Staff #10 is regularly present at least 50% of the center’s operating hours. 6. Four of the eight staff members interviewed stated that the program director is not regularly at the center 50% of the center’s operating hours.”

    Rule 8VAC20-780-200-A. From a complaint.

  • 8VAC20-780-340-B

    The inspectors’ words, 271 words

    “Complaint Related Based on interviews, the center failed to ensure that during the center’s hours of operation, one adult on the premises shall be in charge of the administration of the center. Evidence: 1. Eight of the eight staff members interviewed, stated that Staff #10 is in charge of the operation of the center, and in the absence of Staff #10, Staff #1 is in charge of the administration of the center. 2. Eight of the eight staff members interviewed stated that neither Staff #10 nor Staff #1 are at the center after 3:00 p.m. on a regular basis. 3. On 07/18/2023, Staff #10 was not present during the interview and Staff #1 left the center around 3:00 p.m. before the inspection concluded. Out of eight staff members interviewed, when asked who is in charge of administration of the center when Staff #10 and Staff #1 are not at the center: four of eight stated no one is in charge; two of eight stated Staff #4 is in charge (Staff #4 was not aware of being in charge and confirmed leaving the center at 3:00pm); one of eight stated Staff #6 or Staff #7 is in charge; and one of eight stated seniority is what determines who is in charge. 4. During the exit interview on 07/31/2023, Staff #10 confirmed Staff #10 is in charge of the operation of the center, and in the absence of Staff #10, Staff #1 is in charge of the administration of the center. Staff #10 also stated that when Staff #10 and Staff #1 are not at the center, seniority determines who is in charge.”

    Rule 8VAC20-780-340-B. From a complaint.

  • 8VAC20-780-340-F

    “Based on interview and observation, the center failed to ensure that children under the age of 10 years old are within actual sight and sound supervision of staff. Evidence: 1. On 07/18/2023, Staff #5 was observed leaving the older 3?s classroom to open the front door for a parent. 2. Staff #5 confirmed that they had left the classroom to open the front door, leaving the children in the older 3?s classroom (all three years of age) alone and out of sight and sound supervision of staff.”

    Rule 8VAC20-780-340-F. From a complaint.

May 11, 2023: inspection2 deficiencies
  • 8VAC20-780-270-A

    The inspectors’ words, 146 words

    “Based on observation and interview, the center failed to ensure that areas and equipment of the center, inside and outside, were maintained in a clean, safe and operable condition. Evidence: 1. Under the awning of the infant room door there was one wasps nest observed. Under the awning of the two-and-a-half-year-old to four-year-old room door, there were 3 wasps nests observed. Staff #1 confirmed the presence of the wasp’s nest. 2. In the infant room, the wall paneling was loose and had gaps in the corners. Staff #1 confirmed that the wall paneling was loose and had gaps in the corners. 3. One ceiling light cover was missing in the infant room. One cover to an unknown fixture in the infant room ceiling was missing. There were two unknown fixture holes in the main ceiling missing a cover. Staff #1 confirmed that the covers were missing.”

    Rule 8VAC20-780-270-A.

  • 8VAC20-780-320-B

    “Based on measurement, the center failed to ensure that the running warm water does not exceed 120?F. Evidence: 1. The warm water in the preschool bathroom sink measured 123.1?F. 2. The warm water in the 2.5-3 year’s classroom bathroom sink measured 123?F. 3. The warm water in the infant room sink measured 124.5?F.”

    Rule 8VAC20-780-320-B.

All 30 visits on record
Visits on record
DateVisitWhat the record says
Jun 11, 2028Inspection2 violations cited
Sep 11, 2026Complaint inspection3 violations cited
Jun 11, 2026Inspection1 violation cited
May 7, 2026Subsidy health and safety inspectionNo violations cited
Sep 23, 2025Subsidy health and safety inspectionNo violations cited
Sep 23, 2025InspectionNo violations cited
Aug 4, 2025Complaint inspectionNo violations cited
Jun 24, 2025Inspection2 violations cited
Apr 7, 2025Inspection2 violations cited
Apr 7, 2025Inspection2 violations cited
Mar 28, 2025Subsidy health and safety inspectionNo violations cited
Mar 28, 2025Inspection2 violations cited
Feb 5, 2025Complaint inspection1 violation cited
Dec 17, 2024InspectionNo violations cited
Nov 18, 2024Subsidy health and safety inspectionNo violations cited
Nov 18, 2024Inspection1 violation cited
Jun 27, 2024InspectionNo violations cited
Jun 20, 2024Complaint inspectionNo violations cited
Jun 20, 2024Complaint inspection1 violation cited
May 18, 2024Inspection1 violation cited
May 15, 2024Subsidy health and safety inspectionNo violations cited
Mar 21, 2024Inspection1 violation cited
Dec 7, 2023Complaint inspectionNo violations cited
Dec 4, 2023Subsidy health and safety inspectionNo violations cited
Dec 4, 2023Inspection1 violation cited
Oct 11, 2023Complaint inspection2 violations cited
Jul 31, 2023Complaint inspection2 violations cited
Jul 18, 2023Complaint inspection3 violations cited
May 11, 2023Subsidy health and safety inspectionNo violations cited
May 11, 2023Inspection2 violations cited

Is it licensed?

  • Child Day Center: Two Year license, expires Nov 16, 2027.
  • A current subsidy provider.
  • Ages: 1 month - 12 years 11 months.
  • Capacity: 120 children.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 2, 2026. Updated weekly.

Has Virginia acted against it?

  • 9 complaint inspections on record.
  • 4 complaint allegations published with Virginia’s findings, 4 of them found valid.
On record, newest first
DateWhatDetail
Feb 12, 2025ComplaintAllegation: Equipment. Virginia’s finding: Reported/Valid.
Jun 28, 2024ComplaintAllegation: Physical Plant. Virginia’s finding: Reported/Valid.
Aug 4, 2023ComplaintAllegation: Physical Plant. Virginia’s finding: Reported/Valid.
Aug 4, 2023ComplaintAllegation: Staff Quality/Training. Virginia’s finding: Reported/Valid.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 24 child care providers in Shenandoah County, the middle value for violations cited in the last three years was 2; this one had 20.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

11 of the 24 in Shenandoah County, as the source lists them, same ZIP code first
PlaceViolations cited in the last three years
Reformation Lutheran Church3
General Conference of Seventh-day Adventists2
Community Care and Learning Center This child care provider20
Woodstock United Methodist Church9
Mount Calvary Lutheran Church15
Deborah Plaugher25
Faith Lutheran Church0
Grasshopper Green Preschool2
Woodstock Presbyterian Church6
Valley Baptist Church0
Antioch Church1
Buzee Bees Preschool, Inc.0

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 2, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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