Hearth Record

Kidz Comfort Zone II Learning Academy LLC

A child day center in Newport News, Virginia 23606

795 Pilot House Drive, Newport News, Virginia 23606. (757) 586-5932.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 19 deficiencies in 5 months of the last 36. Last cited Sep 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

20 inspections on record, the latest on Sep 15, 2026.

19 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

When those deficiencies happened

19 deficiencies in 5 months of the last 36. Last cited Sep 2026. The last 3 years, to Nov 5, 2026.

19 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

Sep 15, 2026: subsidy health and safety inspection5 deficiencies
  • The center shall ensure that areas and equipment of the center, inside and outside, are maintained in a clean, safe and operable condition.

    “The two metal trashcans attached to the walls in both the Infant/Toddler and Preschool classrooms had visible waste throughout. The outdoor chain-link-fencing was damaged with a rusted broken rail exposed and protruding.”

    Rule 8VAC20-780-270-A.

  • Hazardous substances such as cleaning materials, insecticides, and pesticides shall be kept in a locked place using a safe locking method that prevents access by children.

    “The outdoor storage shed was unlocked containing propane cylinder and a container of paint accessible to children in care.”

    Rule 8VAC20-780-280-F.

  • Playground equipment with moving parts or climbing apparatus must have appropriate fall zones that encompass sufficient area to include the child’s trajectory in the event of a fall.

    “The playground equipment had some resilient surfacing present; however the surfacing appeared minimal and did not cover the fall zone required at least six feet of fall zone.”

    Rule 8VAC20-780-330-B.

  • Ground supports shall be covered with materials that protect children from injury.

    “The circular concrete ground supports beneath the playground slide were exposed and protruded above the surrounding resilient surfacing.”

    Rule 8VAC20-780-330-C.

  • The operational responsibilities of the licensee shall include ensuring that the center’s activities, services, and facilities are maintained in compliance with these standards, the center’s own policies and procedures that are required by these standards, and the terms of the current license issued by the department.

    “On September 15, 2026, the center did not follow its Injury Prevention Plan regarding playground supervision. The plan requires all teachers to be spaced out across the playground, continuously circulating, interacting with children, scanning the play area, and maintaining a resilient surface to ensure safety. However, during the initial observation, two of the three staff members were seated in chairs while children were actively playing on playground equipment. Additionally, the resilient surface was not maintained as required, creating a potential safety hazard.”

    Rule 8VAC20-780-40-E.

Aug 20, 2025: inspection2 deficiencies
  • The center shall obtain documentation that each child has received the immunizations required by the State Board of Health before the child can attend the center.

    “Child#3 did not have documentation of immunization in file and has been enrolled at the center for 2 months. Child#5, Child#6, and Child #9 did not have documentation of immunization in file and were present at the center.”

    Rule 8VAC20-780-130-A.

  • For each group of children, the center shall maintain a written record of daily attendance that documents the arrival and departure of each child in care as it occurs.

    “The center’s written record of daily attendance did not reflect the arrival of each child in care.”

    Rule 8VAC20-780-80-A.

Aug 5, 2025: complaint inspection1 deficiency
  • When diapering disposable diapers shall be disposed in a leakproof or plastic lined storage system.

    “Soiled disposable diapers were found stored in a child’s diapering bag instead of storage system required.”

    Rule 8VAC20-780-500-B. From a complaint.

Apr 21, 2025: inspection4 deficiencies
  • The program is required to submit to VDH and implement a plan to test potable water for lead.

    “The program did not have evidence of a testing plan submitted to VDH and/or the program did not have evidence of the implementation of the required testing plan.”

    Rule 22.1-289.057-A.

  • 8VAC20-780-350-B-1

    “The required ratio for children ages birth to 16 month is one staff per five children. Staff #4 was observed supervising five children (youngest child 10 months old) alone for approximately 11:12 am -11:30 am.”

    Rule 8VAC20-780-350-B-1.

  • 8VAC20-780-350-B-4

    “The required ratio for children age 3 year old up to school age is one staff per ten children. Staff #5 was observed supervising eleven children alone for approximately 11:12 am -12:30 pm.”

    Rule 8VAC20-780-350-B-4.

  • The sponsor shall maintain public liability insurance for bodily injury for each center site with a minimum limit of at least $500,000 each occurrence and with a minimum limit of $500,000 aggregate.

    “The center did not ensure to maintain the requirements for public liability insurance.”

    Rule 8VAC20-780-40-H.

Nov 14, 2024: inspection6 deficiencies
  • 8VAC20-780-150-B

    “Immunization records are required to be signed and dated by a physician, his designee, or an official of the local health department. The immunization record for child # was not signed and dated.”

    Rule 8VAC20-780-150-B.

  • 8VAC20-780-160-C

    “A tuberculosis (TB) screening is required every two years from the last screening. Staff# 1 updated screening was due 10 months ago.”

    Rule 8VAC20-780-160-C.

  • Hazardous substances must be in a locked place that prevents access by children.

    “In the kitchen area, the disinfectant solution and sanitizing solution were unlocked on the floor and hanging on the sink within reach of children. In the three and fours bathroom area, sanitizing solutions were unlocked.”

    Rule 8VAC20-780-280-B.

  • Restroom areas shall be equipped with soap, toilet paper, and disposable towels within reach of children.

    “In the center restroom areas, there were no disposable towels provided for use.”

    Rule 8VAC20-780-320-B.

  • 8VAC20-780-350-B-1

    “The required ratio for children ages birth to 16 months is one staff per four children. Staff#4 was observed with supervising five children (the youngest child 11 months old) from approximately 12:41 pm-1:09 pm.”

    Rule 8VAC20-780-350-B-1.

  • A nonabsorbent surface for diapering or changing shall be used.

    “In the infant room, the diapering pad was torn in multiple areas.”

    Rule 8VAC20-780-500-B.

Jun 18, 2024: inspection1 deficiency
  • Based on observations, the center did not ensure all hazardous substances were kept in a locked place using a safe locking method that prevents access by children.

    “Evidence: In the three and four years classroom, the closet was observed with key inside and unlocked. The closet contained multiple painting containers with the labels “ keep out of reach of children” and “warning”. In the infant and toddler room, there was hand soap on the sink with the labels “keep out of reach of children” and “caution” The school age bathroom storage was unlocked and it contained multiple disinfectant cleaners with the labels “keep out of reach of children” and “caution” accessible to children.”

    Rule 8VAC20-780-280-B.

Sep 25, 2023: inspection2 deficiencies
  • Based on review of staff records and interview, the center did not ensure to obtain documentation for all staff of a negative tuberculosis screening.

    “Evidence: In Staff#2’s record (date of hire: 09/25/23), there was not a tuberculosis screening found for review. Interview with staff confirmed the documentation was not available for review during the inspection.”

    Rule 8VAC20-780-160-A.

  • Based on observation, the center did not ensure all hazardous substances are kept in a locked place using a safe locking method that prevents access by children.

    “Evidence: In the Threes & Fours classroom, there were two bottles of hand sanitizer and one container of anti-bacterial hand wipes on the sink counter with the labels “keep out of reach of the children” and “warnings””

    Rule 8VAC20-780-280-B.

Feb 14, 2023: inspection5 deficiencies
  • Based on observation and photograph, the center did not ensure all hazardous substance were kept in a locked place using a safe locking method that prevents access by children.

    “Evidence: 1. In the infant room, there was a bottle of hand sanitizer observed on the diapering area with the labels “keep out of reach” and “warning”. 2. In the kitchen area, there was a bottle of odor eliminator spray with the labels “caution” and “keep out of reach of children” on the countertop accessible to children in care.”

    Rule 8VAC20-780-280-B.

  • Based on observation and interview with staff, the center did not ensure children under 10 years of age are always within actual sight and sound supervision of staff.

    “Evidence: 1. During the inspection on February 14, 2023, Staff#3 was observed by the inspector in the kitchen upon arrival. 2. The observation of the Threes/Fours group, revealed there were 7 children in care engaged in active play activities and Staff#3 was the only staff present for the group during this inspection. 3. Interview with Staff#3 confirmed working alone with Threes/Fours group and not directly supervising the children while in the kitchen.”

    Rule 8VAC20-780-340-F.

  • Based on observation and interview, the center did not ensure the staff to children ratios are followed whenever children are in care.

    “Evidence: 1. In the Infant room on February 14, 2023, Child#1 was identified as the youngest, age 3 months and there was observation of one staff with six children. 2. Interview with staff confirmed working alone with children in care during the inspection.”

    Rule 8VAC20-780-350-B-1.

  • Based on observation and interview, the center did not ensure all cribs shall be identified for use by a specific child.

    “Evidence: In the Infant room, there was observation of one crib without label for a specific child. Interview with staff confirmed use of the crib by a child and a label being available for review during the inspection.”

    Rule 8VAC20-780-440-B.

  • Based on observation, the center did not ensure all children when placed in an infant seat or high chair protective belt is fastened securely.

    “Evidence: During the inspection on February 14, 2023, there was observation of two infants placed in infant seat without the protective belt fastened.”

    Rule 8VAC20-780-570-A.

Nov 21, 2022: inspection4 deficiencies
  • Based on observations at the center, the center did not ensure all areas and equipment of the center, inside and outside are maintained in a clean, safe and operable condition.

    “Evidence: During the inspection on November 21, 2022, there were observations of peeling paint on windows sills, door ways, and walls throughout the 2 years, 3 &4 years, and Infant classrooms.”

    Rule 8VAC20-780-270-A.

  • Based on observation and interview, the center did not ensure where playground equipment is to provide resilient surfacing under equipment with moving parts or climbing apparatus to create fall zone free of hazardous obstacles.

    “Evidence: During the inspection on November 21, 2022, there was no resilient surfacing observed under equipment on the playground areas. Interview with staff confirmed no use of resilient surfacing at this time.”

    Rule 8VAC20-780-330-B.

  • Based on observation, the center did not ensure all infant cribs have appropriate bottom cover.

    “Evidence: In the Infant room, there were observation of four infant cribs with loosely fitted bottom covers on the mattresses.”

    Rule 8VAC20-780-450-A.

  • Based on observation and interview, the center did not ensure the diapering area contained all requirements.

    “Evidence: In the Infant room, 16 months, and 2 years classrooms where diapering areas were observed, there were no leakproof covered receptacle for soiled linens and plastic lined storage system that is foot operated for disposable diapers. Interview with staff confirmed these required items for diapering areas were not available during the inspection.”

    Rule 8VAC20-780-500-B.

All 20 visits on record
Visits on record
DateVisitWhat the record says
Sep 15, 2026Subsidy health and safety inspection5 violations cited
Aug 13, 2026Complaint inspectionNo violations cited
Mar 30, 2026InspectionNo violations cited
Dec 12, 2025Complaint inspectionNo violations cited
Dec 4, 2025Complaint inspectionNo violations cited
Aug 20, 2025Subsidy health and safety inspectionNo violations cited
Aug 20, 2025Inspection2 violations cited
Aug 5, 2025Complaint inspection1 violation cited
Apr 21, 2025Subsidy health and safety inspectionNo violations cited
Apr 21, 2025Inspection4 violations cited
Dec 20, 2024Complaint inspectionNo violations cited
Nov 14, 2024Subsidy health and safety inspectionNo violations cited
Nov 14, 2024Inspection6 violations cited
Jun 24, 2024Subsidy health and safety inspectionNo violations cited
Jun 18, 2024Inspection1 violation cited
Sep 25, 2023Subsidy health and safety inspectionNo violations cited
Sep 25, 2023Inspection2 violations cited
May 10, 2023InspectionNo violations cited
Feb 14, 2023Inspection5 violations cited
Nov 21, 2022Inspection4 violations cited

Is it licensed?

  • Child Day Center: Two Year license, expires Jun 7, 2027.
  • A current subsidy provider.
  • Ages: 1 month - 12 years 11 months.
  • Capacity: 77 children.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 5, 2026. Updated weekly.

Has Virginia acted against it?

  • 5 complaint inspections on record.
  • No complaint allegations published with findings.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 82 child care providers in the City of Newport News, the middle value for violations cited in the last three years was 9.5; this one had 19.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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