Hearth Record

Bright Heights Learning Center

A child day center in Newport News, Virginia 23602

1403 Kiln Creek Parkway, Newport News, Virginia 23602. (757) 875-5669.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 31 deficiencies in 6 months of the last 36. Last cited Aug 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

16 inspections on record, the latest on Aug 27, 2026.

31 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

When those deficiencies happened

31 deficiencies in 6 months of the last 36. Last cited Aug 2026. The last 3 years, to Nov 2, 2026.

31 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

Aug 27, 2026: inspection3 deficiencies
  • 8VAC20-780-130-A

    “The center shall obtain documentation that each child has received the immunizations required by the State Board of Health before the child can attend the center. Child #1 and child #6, who had been attending, did not have documentation of an immunization record on file.”

    Rule 8VAC20-780-130-A.

  • Repeat Violation

    “Physical examinations completed by a physician shall be obtained prior to the first day of attendance or within 30 days after the first day of attendance. There was no physical examination in the record of child #1, who had been enrolled for two months.”

    Rule 8VAC20-780-140-A.

  • Areas and equipment of the center, inside and outside, shall be maintained in a clean, safe and operable condition.

    “On the playground, there was a preschool chair with two cracks on the seat of the chair causing possible pinching points.”

    Rule 8VAC20-780-270-A.

Jan 30, 2026: inspection4 deficiencies
  • 22.1-289.035-B-4

    “The center is required to obtain background checks from any state in which the individual has resided in the preceding five years. Staff #4, employed for more than 4 months, did not have documentation of requesting a criminal record, central registry check and sex offender check for the state that live at in the past five years.”

    Rule 22.1-289.035-B-4.

  • 8VAC20-780-140-A

    “Physical examinations completed by a physician shall be obtained prior to the first day of attendance or within 30 days after the first day of attendance. There was no physical examination in the record of child #1, who had been enrolled for eight months.”

    Rule 8VAC20-780-140-A.

  • There shall always be at least one staff member on duty who has obtained within the last three years instruction in performing the daily health observation of children.

    “The center was unable to provide documentation there was a staff that was on duty who has obtained daily health observation in the past 3 years.”

    Rule 8VAC20-780-245-L.

  • 8VAC20-780-70

    “Documentation of at least 2 references to character, reputation, and competency are to be checked prior to employment. Staff #3, who has been actively working at the center for the past 6 months, did not have any completed reference verifications on file.Staff #4, who has been actively working at the center for the past 4 months, did not have any completed reference verifications on file.”

    Rule 8VAC20-780-70.

Sep 24, 2025: inspection7 deficiencies
  • 22.1-289.035-B-3

    “(Repeat Violation) The center must request a search of the Virginia central registry prior to the employee’s first day of employment. Staff #8, who had been employed for more than 10 months, did not have a documentation of central registry search having been requested (cited for this staff at the last inspection). Staff #3 who had been employed for more than 4 years did not have documentation of results of a central registry search,”

    Rule 22.1-289.035-B-3.

  • 22.1-289.035-B-4

    The inspectors’ words, 91 words

    “(Repeat violation) The center is required to obtain, prior to employment, background checks from any state in which the individual has resided in the preceding five years. The center did not have documentation of a Search of the Child Abuse and Neglect registry requested from one state or a Criminal record History Report for one (different) state for Staff #7 who is currently working in the center and has been employed for more than 3 years. Both of these background check violations for staff #7 were cited at the last inspection.”

    Rule 22.1-289.035-B-4.

  • 8VAC20-780-160-A

    The inspectors’ words, 104 words

    “(Repeat violation) Documentation of a negative tuberculosis (TB) screening must be submitted at the time of employment, before coming into contact with children, and shall have been completed within the last 30 days of the date of employment. Staff #8 had no documentation of TB screening results. Staff #8 is currently employed and has been working in the center for 10 months. Staff #9 had no documentation of TB screening results. Staff #9 is currently employed and has been working in the center for over 2 years and 11 months. Staff #8 and Staff #9’s TB Screenings were previously cited at the last inspection.”

    Rule 8VAC20-780-160-A.

  • 8VAC20-780-240-A

    “Staff must complete the Virginia Department of Education-sponsored preservice orientation course within 90 calendar days of employment, Staff #2 and staff #3 are currently employed and did not have the Virginia Department of Education-sponsored preservice orientation course. The training is more than 3 years and 9 months overdue for staff #2 and more than 2 years overdue for staff #3.”

    Rule 8VAC20-780-240-A.

  • 8VAC20-780-40-M

    “The center is required to maintain, in a way that is accessible to all staff who work with children, a current written list of all children’s allergies, sensitivities, and dietary restrictions which is dated and kept confidential in each room or area where children are present. Staff in two separate classrooms identified a child in their class who has a food allergy confirmed that they did not have a posted allergy list in their classroom at the time of inspection.”

    Rule 8VAC20-780-40-M.

  • 8VAC20-780-560-F

    “When centers choose to provide meals or snacks they are required to follow the most recent, age-appropriate nutritional requirements of the Child and Adult Care Food Program of the United States Department of Agriculture (USDA). The current week’s menu contained 3 separate meal / snack entries that did not contain all of the required food components according to USDA.”

    Rule 8VAC20-780-560-F.

  • 8VAC20-780-570-E

    “(Repeat Violation) Prepared infant formula must be refrigerated, dated and labeled with the child’s name. There were 5 undated infant bottles in the refrigerator located in the infant classroom.”

    Rule 8VAC20-780-570-E.

Apr 22, 2025: inspection6 deficiencies
  • 22.1-289.035-B-2

    “Providers must obtain a completed national criminal background check prior to the employee’s first day of employment. Caregiver #7, who had been employed for four months, did not have a completed national criminal background check.”

    Rule 22.1-289.035-B-2.

  • 22.1-289.035-B-3

    “The center must request a search of the Virginia central registry prior to the employee’s first day of employment. Staff #7, who had been employed for 4 months, did not have a documentation of central registry search having been requested.”

    Rule 22.1-289.035-B-3.

  • 22.1-289.035-B-4

    The inspectors’ words, 103 words

    “(repeat violation) The center is required to obtain, prior to employment, background checks from any state in which the individual has resided in the preceding five years. The center requested a Criminal history record search for one state and a search of the sex offender registry from two states for Staff #2, more than two years and six months late. The results had not been obtained at the time of inspection. The center has not requested a search of the child abuse and neglect registry from one state for Staff #2, who has been employed for more than 2 years and 6 months.”

    Rule 22.1-289.035-B-4.

  • 8VAC20-780-160-A

    “(repeat violation) Documentation of a negative tuberculosis (TB) screening must be submitted at the time of employment, before coming into contact with children, and shall have been completed within the last 30 days of the date of employment. Staff #1 had no documentation of TB screening results. Staff #1 is currently employed and has been working in the center for over 18 months. Staff #7 had no documentation of TB screening results. Staff #7 is currently employed and has been working in the center for over 4 months.”

    Rule 8VAC20-780-160-A.

  • 8VAC20-780-280-B

    “(repeat violation) Hazardous substances such as cleaning materials, insecticides, and pesticides must be kept in a locked place using a safe locking method that prevents access by children. A spray bottle of bleach solution was unlocked, hanging from the shelf above the handwashing sinks in the school age classroom, out of reach of children. A container of bleach wipes was unlocked, sitting on top of the blue divider in the 3 and four year old classroom, out of reach of children.”

    Rule 8VAC20-780-280-B.

  • 8VAC20-780-70

    “The center is required to maintain documentation to demonstrate that the individual possesses the education, certification, and experience required by the job position. Staff #2 and staff #4 do not have complete documentation to demonstrate qualification for their positions as Lead Teacher.”

    Rule 8VAC20-780-70.

Apr 3, 2025: complaint inspection1 deficiency
  • Children under 10 years of age always are required to be within actual sight and sound supervision of staff, except that staff need only be able to hear a child who is using the restroom.

    The inspectors’ words, 113 words

    “On 3/4/2025 Staff #1 sent Child #2 to Restroom “A”, where Child #1 was already occupying one of the two available toilets. Staff #1 walked a few feet away from Restroom” A” to briefly assist the children in Restroom “B”. When Staff #1 returned to Restroom “A”, Child #2 relayed that an interaction had occurred which Staff #1 was unaware of because Staff #1 had been unable to hear the verbal exchange between Child #1 and Child #2 from her position at Restroom “B”. Staff #2 was at the carpet with the remainder of the children and was also unable to hear the exchange between Child #1 and Child #2 in Restroom A.”

    Rule 8VAC20-780-340-F. From a complaint.

Oct 22, 2024: inspection7 deficiencies
  • 22.1-289.011-F

    “The license and any other documents required shall be posted in a conspicuous place on the licensed premises. The findings from the most recent inspection, dated 2/13/2024, were not posted in a conspicuous place on the premises.”

    Rule 22.1-289.011-F.

  • 22.1-289.035-B-4

    “The center is required to obtain background checks from any state in which the individual has resided in the preceding five years. The center did not obtain the results of a search of the child abuse and neglect registry from one state for Staff #5, who has been employed for more than 3 years and was working with children at the time of the inspection.”

    Rule 22.1-289.035-B-4.

  • 8VAC20-780-160-A

    “The center is required to obtain documentation of a negative tuberculosis (TB) screening at the time of employment and prior to coming into contact with children. Staff #2, who has been employed for 1 year is currently working in a classroom with children and does not have the results of a TB screening in her record.”

    Rule 8VAC20-780-160-A.

  • 8VAC20-780-240-B

    “Staff are required to complete orientation training, appropriate to the age of the children in care, to include all of the required facility specific topics, prior to working alone with children and no later than seven days of the date of assuming job responsibilities. Staff #3 ,who has been working at the center for over 17 months, does not have orientation training documented.”

    Rule 8VAC20-780-240-B.

  • 8VAC20-780-280-B

    “(Repeat Violation) Hazardous substances, such as cleaning materials, shall be kept in a locked place using a safe locking method that prevents access by children. A spray bottle of bleach water solution was unlocked in the two-year-old classroom, within reach of children.”

    Rule 8VAC20-780-280-B.

  • 8VAC20-780-570-E

    “Prepared infant formula is required to be refrigerated, dated and labeled with the child’s name. There were 8 bottles of breast milk for 4 children in the infant room which were not dated.”

    Rule 8VAC20-780-570-E.

  • 8VAC20-780-60-A

    “The center is required to maintain and keep at the center a separate record for each child enrolled which shall include documentation of child updates and confirmation of up-to-date information. Four children, enrolled between 18 months and 5 years, did not contain annual confirmation up-to-date information after their initial enrollment.”

    Rule 8VAC20-780-60-A.

Feb 13, 2024: inspection3 deficiencies
  • Based on review of staff records and interview, the center did not ensure to obtain central registry findings within 30 days of employment or volunteer service.

    “Evidence: In Staff#4’s record (date of hire: 10/02/23) there were no documentation of a central registry findings found for review. Interview with staff confirmed the central registry findings were not available for review during the inspection.”

    Rule 8VAC20-770-60-C-2.

  • Based on review of children’s record and interview, the center did not ensure to obtain documentation of each child’s physical examination within 30 days after the first day of attendance.

    “Evidence: In Child#4’s record, there was no documentation of a physical examination found. Interview with staff confirmed the documentation was not available for review during the inspection.”

    Rule 8VAC20-780-140-A.

  • Based on observations and photographs, the center did not ensure all hazardous substances are kept in a locked place using a safe locking method that prevents access by children.

    “Evidence: The following observations were made by the inspector: 1. In the School Age area, the storage closet was unlocked containing various disinfectants, cleaners, paints, and adhesive removers with the labels “keep out of reach of children” and “warnings” 2. In the Lions and Tigers classroom, there was a can disinfectant spray with the labels “keep out of reach of children” and “caution” on top of storage cabinet. 3. Photographs of the classroom observations during the inspection.”

    Rule 8VAC20-780-280-B.

Oct 10, 2023: inspection4 deficiencies
  • Based on review of children’s record and interview, the center did not ensure to obtain documentation physical examination.

    “Evidence: In Child#5’s record, there was no documentation of a physical found.”

    Rule 8VAC20-780-140-A.

  • Based on review of staff records and interview, the center did not ensure to obtain documentation of a negative tuberculosis screening.

    “Evidence: In Staff#3’s record, the last dated TB screening was 08/22/2020. In Staff#4’s record, the TB screening documentation was not completed. Interview with staff confirmed the documentation available for review during the inspection.”

    Rule 8VAC20-780-160-A.

  • Based on observation, the center did not ensure all hazardous substances are kept in a locked place using a safe locking method that prevents access by children.

    “Evidence: In the Toddler classroom, there were three containers of hand sanitizer found unlocked during the inspection.”

    Rule 8VAC20-780-280-B.

  • Based on observation and interview, the center did not ensure children’s handwashing was completed after diapering.

    “Evidence: There was observations in the infant room of Staff#5 not completing handwashing of Child#6 after diapering. Interview with Staff#5 confirmed the handwashing procedures were not completed.”

    Rule 8VAC20-780-500-A.

Mar 16, 2023: inspection4 deficiencies
  • Based on observation and interview, the center did not ensure each building is equipped with at least one carbon monoxide detector.

    “Evidence: There was no carbon monoxide detector found at the center. Interview with the staff confirmed a carbon monoxide detector wasn’t available for review during the inspection.”

    Rule 22.1-289.058.

  • Based on observation and photographs, the center did not ensure all areas and equipment of the center, inside and outside shall be maintained in a clean, safe and operable condition.

    “Evidence: There was observation of a blue rusted tricycle occupied by a child in care with both rubber handles missing and the seat cracked in multiple areas. Photographs of the tricycle taken on March 16, 2023 during the inspection.”

    Rule 8VAC20-780-270-A.

  • Based on observation, the center did not ensure all electrical outlets have protective covers.

    “Evidence: In the Lion classroom, there was observation of two electrical outlets uncovered and accessible to the children in care.”

    Rule 8VAC20-780-290-A-3.

  • Based on observation and interview, the center did not ensure children’s hands shall be washed with soap and running water after toileting and any contact with blood, feces, or urine.

    “Evidence: In Turtles classroom, there was observation of Child#1 diapering by staff and the child’s hand were not washed after. Interview with staff confirmed Child#1’s hand not being washed after diapering.”

    Rule 8VAC20-780-500-A.

Jul 20, 2022: inspection3 deficiencies
  • Based on review of staff record and interview, the center did not ensure to obtain an out of state search of the child abuse and neglect.

    “Evidence: In Staff# 3’s (date of hire: 05/02/22) record, there was no documentation found of a search for an out of state child abuse and neglect. Interview with staff confirmed the documentation for an out of state search was not available for review during this inspection.”

    Rule 22.1-289.035-B-4.

  • Based on review of staff records and interview, the center did not ensure all employee complete a statement or affirmation.

    “Evidence: 1. In Staff#4’s (date of hire: 5/23/22) record, there was no sworn statement or affirmation document found for review during the inspection. 2. Interview with staff confirmed there was not a completed sworn statement or affirmation available for review.”

    Rule 8VAC20-770-60-B.

  • Based on observation at the center, the center did not ensure all hazardous substances are kept in a locked place using a safe locking method that prevents access by children.

    The inspectors’ words, 96 words

    “Evidence: During inspection on July 20, 2022, the following was observed by the inspector: 1. The center’s bathroom in the main entry was opened which contained multiple bottles of sanitizers with the labels, “keep out of reach of children”, “flammable”, and “warning”. 2. The center’s storage closet door was open which contained various disinfectants, cleaners, paints, and adhesive removers with the labels, “keep out of reach of children,” and “warning”. 3. Photographs taken by inspector of the center’s bathroom and storage closet where hazardous substances were observed unlocked and inaccessible during inspection on July 20, 2022.”

    Rule 8VAC20-780-280-B.

Feb 28, 2022: inspection1 deficiency
  • Based on review of children records and interview, the center did not ensure to obtain physical examination documentation within 30 days after the first day of attendance.

    “Evidence: In Child#2’s (start date: 6/2/21) record, there was no documentation of a physical examination found. Interview with staff confirmed the physical examination documentation was not available during the inspection.”

    Rule 8VAC20-780-140-A.

Jan 26, 2022: inspection3 deficiencies
  • Based on review of staff record and interview, the center did not ensure to obtain a copy of central registry findings from out of state in which the individual has resided in the preceding five years.

    “Evidence: 1. In Staff#2’s record (date of hire: 10/04/21), there was not a copy of results from an out of state central registry found. 2. Interview with staff confirmed there was no copy of results or documentation of follow up available for review during this inspection.”

    Rule 22.1-289.035-B-4.

  • Based on review of staff record and interview, the center did not ensure to obtain a central registry finding within 30 days of employment or volunteer service.

    “Evidence: 1. In Staff #2’s record ( date of hire: 10/04/21), there was not a copy of the central registry finding found. 2. Interview with staff confirmed the central registry finding and documentation of follow up was not available for review during this inspection.”

    Rule 8VAC20-770-60-C-2.

  • Based on children’s record review and interview with staff, the center did not ensure to obtain a copy of physical examination be within one month after attendance.

    “Evidence: 1. In Child#3’s record ( start date: 10/09/21) there was not a copy of a physical found in the record. 2.Interview with staff confirmed a copy of physical documentation was not provided during this inspection.”

    Rule 8VAC20-780-140-A.

All 16 visits on record
Visits on record
DateVisitWhat the record says
Aug 27, 2026Inspection3 violations cited
Jan 30, 2026Inspection4 violations cited
Sep 24, 2025Complaint inspectionNo violations cited
Sep 24, 2025Inspection7 violations cited
Apr 22, 2025Inspection6 violations cited
Apr 3, 2025Complaint inspection1 violation cited
Oct 22, 2024Subsidy health and safety inspectionNo violations cited
Oct 22, 2024Inspection7 violations cited
Feb 13, 2024Inspection3 violations cited
Oct 10, 2023Inspection4 violations cited
Mar 16, 2023Inspection4 violations cited
Jul 20, 2022Subsidy health and safety inspectionNo violations cited
Jul 20, 2022Inspection3 violations cited
Feb 28, 2022Subsidy health and safety inspectionNo violations cited
Feb 28, 2022Inspection1 violation cited
Jan 26, 2022Inspection3 violations cited

Is it licensed?

  • Child Day Center: Two Year license, expires Feb 28, 2028.
  • Ages: 1 month - 12 years 11 months.
  • Capacity: 125 children.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 2, 2026. Updated weekly.

Has Virginia acted against it?

  • 2 complaint inspections on record.
  • 1 complaint allegation published with Virginia’s findings, 1 of them found valid.
On record, newest first
DateWhatDetail
Jun 9, 2025ComplaintAllegation: Supervision. Virginia’s finding: Reported/Valid.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 82 child care providers in the City of Newport News, the middle value for violations cited in the last three years was 9.5; this one had 31.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 2, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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