Hearth Record

Neighborhood Virtual School

A child day center in Henrico, Virginia 23229

9011 Quioccasin Road, Henrico, Virginia 23229. (804) 346-2000.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 12 deficiencies in 5 months of the last 36. Last cited Apr 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

21 inspections on record, the latest on Apr 30, 2026.

12 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

When those deficiencies happened

12 deficiencies in 5 months of the last 36. Last cited Apr 2026. The last 3 years, to Nov 5, 2026.

12 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

Apr 30, 2026: inspection1 deficiency
  • 22.1-289.035-B-3

    “Documentation of a completed search of the central registry ( CPS check) shall be submitted prior to employment for each staff. Staff 2 (employed for 1 month) did not have documentation of a submitted search of the central registry on file.”

    Rule 22.1-289.035-B-3.

Nov 25, 2025: inspection1 deficiency
  • 22.1-289.035-B-2

    “Documentation of a fingerprint based national criminal check shall be obtained for each staff prior to employment. Staff 1, employed for 9 months, did not have a fingerprint result on file.”

    Rule 22.1-289.035-B-2.

Mar 19, 2025: subsidy health and safety inspection1 deficiency
  • 8VAC20-790-600-F

    “Staff who work directly with children shall annually attend at least 16 hours of training and staff development activities, to include the Department’s health and safety update course. Staff 2, Staff 3, Staff 4, Staff 5, and Staff 6, Staff 7, and Staff 8 did not have documentation of the 3-hour VA preservice health and safety update course.”

    Rule 8VAC20-790-600-F.

Mar 19, 2025: inspection1 deficiency
  • 8VAC20-780-260-A

    “The center shall provide to the licensing representative an annual fire inspection report from the appropriate fire official having jurisdiction. The last documented fire inspection was conducted 2023.”

    Rule 8VAC20-780-260-A.

Oct 16, 2024: complaint inspection4 deficiencies
  • 8VAC20-780-340-A

    “When staff are supervising children, they shall always ensure their care, protection, and guidance. On August 27, 2024, Staff 1 did not check the vehicle to make sure all children had exited. Child 1 fell asleep on the bus and woke up in the driver’s driveway. Staff 1 came out when Child 1 was heard crying. The child was alone on the bus from approximately 8:30 a.m. to 8:35 a.m.”

    Rule 8VAC20-780-340-A. From a complaint.

  • 8VAC20-780-340-F

    “Children under 10 years of age always shall be within actual sight and sound supervision of staff. On August 27, 2024, Staff 1 transported children from the center to local schools. Staff 1 did not check the bus to ensure all children were off the bus. Staff 1 did not realize that the child was still on the bus until he heard the child crying. The child was alone on the vehicle from approximately 8:30 a.m. to 8:35 a.m.”

    Rule 8VAC20-780-340-F. From a complaint.

  • 8VAC20-780-40-E

    The inspectors’ words, 92 words

    “The licensee shall ensure that the center’s own policies and procedures that are required by these standards are maintained in compliance. The center’s transportation policy is for the driver of the bus to “thoroughly check the vehicle for any children or items each time you leave the vehicle”. Staff 1 failed to check all seats upon exiting the vehicle on 8/27/2024. The center’s incident reporting policy states “You must report to management and document any and all incidents as soon as they occur.” Staff 1 did not report the incident to management.”

    Rule 8VAC20-780-40-E. From a complaint.

  • 8VAC20-780-580-K

    “Staff shall verify that all children have been removed from the vehicle at the conclusion of any trip. On August 27, 2024, Staff #1 did not check that the center’s vehicle was empty after morning school drop off. Child 1 (age 6 years) was left on the bus asleep. Child 1 was unsupervised from approximately 8:30 a.m. and 8:35 a.m. on August 27, 2024.”

    Rule 8VAC20-780-580-K. From a complaint.

Oct 2, 2024: inspection2 deficiencies
  • 22.1-289.035-B-4

    “The center is required to obtain background checks from any state in which the individual has resided in the preceding five years. The center did not request a search of the child abuse and neglect registry from one state for Staff 1, who has been employed for more than two months and was working with children at the time of the inspection.”

    Rule 22.1-289.035-B-4.

  • 8VAC20-780-80-A

    “For each group of children, the center shall maintain a written record of daily attendance that documents the arrival and departure of each child in care as it occurs. At approximately 11:30 a.m. on 10/02/2024, there were 18 children present in the preschool room, but only 15 were marked present on the attendance record.”

    Rule 8VAC20-780-80-A.

Feb 23, 2024: inspection2 deficiencies
  • 22.1-289.035-B-4

    The inspectors’ words, 107 words

    “Based on review of seven staff records, the center failed to ensure that out of state background checks were conducted as required. Evidence: Staff 1 (date of employment (6/22/2022) indicated on an updated sworn disclosure statement dated 1/2/2024 that they had lived outside the state of Virginia within the past five years. There was no documentation to support that the required out of state search of the child abuse and neglect registry was submitted within 30 days of employment as required. The director verified that the out of state search of the child abuse and neglect registry ( CPS check) had not been completed for Staff 1.”

    Rule 22.1-289.035-B-4.

  • 8VAC20-780-260-A

    “Based on review of inspection reports, the facility failed to ensure that an annual fire inspection was conducted by the appropriate fire official having jurisdiction. Evidence: The last fire inspection on file was dated 7/26/2022.”

    Rule 8VAC20-780-260-A.

Jun 20, 2023: inspection2 deficiencies
  • 8VAC20-780-140-A

    “Based on review of ten children’s records, the facility failed to have a physical examination for each child within 30 days of attendance. Evidence: Child 5 (date of enrollment 12/01/2020) and Child 6 (date of enrollment 2/21/2023) did not have documentation of a physical.”

    Rule 8VAC20-780-140-A.

  • 8VAC20-780-160-A

    “Based on review of 3 new staff records and staff interview, the center failed to obtain documentation of a negative tuberculosis screening or test (TB) at the time of employment and prior to coming in contact with children. Evidence: Staff 3 (date of employment 6/15/2023) failed to have documentation of a TB test or screening on file.”

    Rule 8VAC20-780-160-A.

Jan 24, 2023: inspection1 deficiency
  • 8VAC20-780-60-A

    The inspectors’ words, 134 words

    “Based on review of 8 children’s files, the facility failed to have all required information in each child’s file. Evidence: Child 1 (date of enrollment 8/29/2022) and Child 2 (date of enrollment 8/29/2022) did not have a signed agreement between the parent and the center in each child’s file by the first day of attendance that includes: 1. An authorization for emergency medical care should an emergency occur, 2. A statement that the center will notify the parent when the child becomes ill and that the parent will arrange to have the child picked up as soon as possible, and 3. A statement that the parent will inform the center within 24 hours or the next business day after his child or any member of the immediate household has developed any reportable communicable disease.”

    Rule 8VAC20-780-60-A.

May 10, 2022: inspection2 deficiencies
  • 8VAC20-780-350-B-4

    “Based on observation, the center has not ensured staff-to-children ratios are maintained for children age 3 years to school age eligibility. Evidence: A ratio waiver request was granted on 12/23/2021 increasing the ratio in the preschool room from 1 staff to 10 children to 1 staff to 11 children. On 5/10/2022, there were 12 children observed in each preschool room with 1 staff. At approximately 4:00 p.m., one staff returned from the bus run and brought one preschool room into the appropriate ratio.”

    Rule 8VAC20-780-350-B-4.

  • 8VAC20-780-60-A

    “Based on staff interview, the facility failed to have a record for each enrolled child kept at the center as required. Evidence: the director stated that some of the children’s files were currently at the other center to be updated.”

    Rule 8VAC20-780-60-A.

All 21 visits on record
Visits on record
DateVisitWhat the record says
Apr 30, 2026Inspection1 violation cited
Nov 25, 2025Subsidy health and safety inspectionNo violations cited
Nov 25, 2025Inspection1 violation cited
Mar 19, 2025Subsidy health and safety inspection1 violation cited
Mar 19, 2025Inspection1 violation cited
Oct 16, 2024Complaint inspection4 violations cited
Oct 2, 2024Subsidy health and safety inspectionNo violations cited
Oct 2, 2024Inspection2 violations cited
Jun 21, 2024Subsidy health and safety inspectionNo violations cited
Jun 21, 2024InspectionNo violations cited
Feb 23, 2024Subsidy health and safety inspectionNo violations cited
Feb 23, 2024Inspection2 violations cited
Jul 21, 2023Complaint inspectionNo violations cited
Jun 20, 2023Subsidy health and safety inspectionNo violations cited
Jun 20, 2023Inspection2 violations cited
Jan 24, 2023Subsidy health and safety inspectionNo violations cited
Jan 24, 2023Inspection1 violation cited
May 10, 2022Subsidy health and safety inspectionNo violations cited
May 10, 2022Inspection2 violations cited
Nov 12, 2021Subsidy health and safety inspectionNo violations cited
Nov 12, 2021InspectionNo violations cited

Is it licensed?

  • Child Day Center: Two Year license, expires Mar 2, 2027.
  • A current subsidy provider.
  • Ages: 3 years - 12 years 11 months.
  • Capacity: 179 children.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 5, 2026. Updated weekly.

Has Virginia acted against it?

  • 2 complaint inspections on record.
  • No complaint allegations published with findings.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 232 child care providers in Henrico County, the middle value for violations cited in the last three years was 10; this one had 12.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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