Hearth Record

Starling International Child Care and Learning Complex

A child day center in Henrico, Virginia 23229

1784 Starling Drive, Henrico, Virginia 23229. (804) 346-2000.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 13 deficiencies in 5 months of the last 36. Last cited Jan 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

28 inspections on record, the latest on Oct 2, 2026.

13 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

When those deficiencies happened

13 deficiencies in 5 months of the last 36. Last cited Jan 2026. The last 3 years, to Nov 5, 2026.

13 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

Jan 16, 2026: inspection1 deficiency
  • 8VAC20-780-60-A

    “The facility shall have a written care plan for each child with a diagnosed food allergy, to include instructions from a physician regarding the food to which the child is allergic and the steps to be taken in the event of a suspected or confirmed allergic reaction. Child 6, enrolled for 2 weeks, has diagnosed food allergies but did not have a written allergy action plan on file.”

    Rule 8VAC20-780-60-A.

Sep 23, 2025: complaint inspection2 deficiencies
  • 8VAC20-780-550-P

    “The center shall maintain a written record of children’s serious and minor injuries in which entries are made the day of occurrence. An injury report for a serious injury that occurred on site on 8/26/2025 could not be located at the center for the inspector on 9/23/2025.”

    Rule 8VAC20-780-550-P. From a complaint.

  • 8VAC20-780-80-B

    “The center shall inform the department’s representative as soon as practicable, but not to exceed two business days, of any injury to a child that occurs while the child is under the supervision of the center and requires outside medical attention. On 8/26/2025, a child sustained an injury on the playground and received outside medical attention. The center did not report the injury to the Department as required.”

    Rule 8VAC20-780-80-B. From a complaint.

Jun 24, 2025: inspection2 deficiencies
  • 8VAC20-780-570-B

    “Bottles shall not be used while the child is in his designated sleeping location. In the twos room, 2 children were observed with bottles while lying down on their cot, the designated sleeping location.”

    Rule 8VAC20-780-570-B.

  • 8VAC20-780-80-A

    “Repeat violation: For each group of children, the center shall maintain a written record of daily attendance that documents the arrival and departure of each child in care as it occurs. At approximately 11:45 a.m. on 6/24/2025, there were 14 children present in the twos room, but only 11 were marked present on the attendance record. There were 14 children present in the older 2s room, but only 12 were marked present on the attendance record.”

    Rule 8VAC20-780-80-A.

Jun 27, 2024: inspection1 deficiency
  • 8VAC20-780-80-A

    “For each group of children, the center shall maintain a written record of daily attendance that documents the arrival and departure of each child in care as it occurs. At approximately 11:00 a.m. on 6/27/2024, there were 15 children present in the twos room, but only 13 were marked present on the attendance record.”

    Rule 8VAC20-780-80-A.

Jan 23, 2024: inspection7 deficiencies
  • 8VAC20-780-160-A

    “Based on review of 10 staff records, the center failed to obtain documentation of a negative tuberculosis (TB) screening or test within the required time frame. The test or screening must be done at the time of employment, prior to coming in contact with children, and no more than 30 days prior to of the date of employment. Staff 2 (date of employment 10/06/2023) had a TB test done on 7/19/2023. Staff 9 (date of employment 5/23/2023) did not have a TB test done until 7/10/2023.”

    Rule 8VAC20-780-160-A.

  • 8VAC20-780-180-C

    “Based on staff interview and review of staff files, the facility failed to have staff who drive a vehicle transporting children disclose any moving traffic violation that occurred five years prior to or during employment or assignment as a driver. Evidence: staff 7 is a driver for the center and did not have a driver disclosure statement on file. Management confirmed they did not have a driver disclosure statement on file for drivers.”

    Rule 8VAC20-780-180-C.

  • 8VAC20-780-280-B

    “Based on observation, the facility failed to keep hazardous substances in a locked place that prevents access by children. Evidence: In the twos classroom and the 4 year old/kindergarten classroom, the cleaning solution and sanitizing solution were in an upper cabinet. that was not locked.”

    Rule 8VAC20-780-280-B.

  • 8VAC20-780-340-A

    “Based on observation, the center failed to ensure that when staff are supervising children, they shall always ensure their care, protection, and guidance. Evidence: one 5 year old child was laying on a stack of seven cots. Another child was digging in the trash before continuing to play toys.”

    Rule 8VAC20-780-340-A.

  • 8VAC20-780-340-D

    “Based on observation and staff interview, the facility failed to have at least one staff member who meets the qualifications of a program leader in each grouping of children. Evidence: there were no staff in the JK/Kindergarten room that lead teacher qualifications. Management stated the two staff in the room are program assistants.”

    Rule 8VAC20-780-340-D.

  • 8VAC20-780-350-B-2

    “Based on observation, the facility failed to maintain the required ratio of 1 staff for every five children age 16 months up to 24 months. Evidence: On 1/23/2024, there were 13 children ages 16 months to age 2 years alone with two staff. One staff walked a child to the front of the building, leaving the second staff person alone with 12 children ages 16 months to 2 years old for approximately one minute.”

    Rule 8VAC20-780-350-B-2.

  • 8VAC20-780-500-B

    “Based on observation, the facility failed to clean and sanitize the diaper changing table as required after each use. Evidence: In the infant room, one staff cleaned and sanitized the diaper changing table, but did not allow the bleach water solution to dry for a period of at least 2 minutes, as required.”

    Rule 8VAC20-780-500-B.

May 31, 2023: inspection9 deficiencies
  • 8VAC20-780-140-A

    “Based on review of eleven children’s records, the facility failed to have a physical examination for each child within 30 days of attendance. Evidence: Child 8 (date of enrollment 5/1/2023) did not have documentation of a physical on file.”

    Rule 8VAC20-780-140-A.

  • 8VAC20-780-160-A

    “Based on review of ten staff records, the center failed to obtain documentation of a negative tuberculosis (TB) screening or test at the time of employment and prior to coming in contact with children. Evidence: Staff 1 (date of employment 5/16/2022) had a TB test 7/14/2022, Staff 6 (date of employment (9/12/2022) had a TB test 1/13/2023, and Staff 8 (date of employment 12/18/2022) had a TB test on 5/5/2023.”

    Rule 8VAC20-780-160-A.

  • 8VAC20-780-240-A

    “Based on review of ten staff files, the facility failed to have 3 out of 11 staff complete the Virginia Department of Education-sponsored orientation course (VA Pre-service) within 90 days of employment. Evidence: Staff 1 (date of employment 5/16/2022), Staff 2 (date of employment 3/27/2022), and Staff 8 (date of employment 12/28/2022) did not have documentation of having completed the VA Dept of Education sponsored orientation course within 90 days of employment.”

    Rule 8VAC20-780-240-A.

  • 8VAC20-780-240-B

    “Based on review of ten staff records, the facility failed to have documentation of orientation for each staff prior to working alone with children. Evidence: Staff 10 (date of employment 5/17/2023) did not have documentation of orientation on file.”

    Rule 8VAC20-780-240-B.

  • 8VAC20-780-280-B

    “Based on observation, the facility failed to keep hazardous substances in a locked place that prevents access by children. Evidence: In the twos classroom, cleaners including Purell surface cleaner were on a counter , unlocked.”

    Rule 8VAC20-780-280-B.

  • 8VAC20-780-350-B-2

    “Based on observation, the facility failed to maintain the required ratio of 1 staff for every five children age 16 months up to 24 months. Evidence: On 5/31/2023, there was one staff alone on the toddler playground with 8 children ages 16 months to age 2. A second staff was reportedly inside cleaning the classroom with one toddler.”

    Rule 8VAC20-780-350-B-2.

  • 8VAC20-780-500-A

    “Based on observation, the facility failed to have children wash hands with soap and running water or disposable wipes before and after eating meals or snacks. Evidence: Nineteen children ate dinner outside on the picnic tables. Children did not wash hands after eating and before playing toys. Staff stated there was a tub of water available, but no running water. The inspector recommended the children use disposable wipes. Management brought out disposable wipes for the children to use.”

    Rule 8VAC20-780-500-A.

  • 8VAC20-780-560-M

    “Based on observation, the facility failed to prevent children from drinking while walking around. One child in the toddler room was observed walking around and drinking from a sippy cup.”

    Rule 8VAC20-780-560-M.

  • 8VAC20-780-80-A

    “Based on record review and interview, the center failed to maintain a written record of daily attendance that documents the arrival and departure of each child in care as it occurs for each group of children. Evidence: The attendance record for the infant classroom on 5/31/2023 documented that there were 14 children present, but 18 were in attendance. The attendance record in the twos room on 5/31/2023 documented that there were 12 children present, but 16 were in attendance. Management stated that the attendance records were not accurate.”

    Rule 8VAC20-780-80-A.

Sep 16, 2022: inspection9 deficiencies
  • 22.1-289.035-B-4

    The inspectors’ words, 104 words

    “Based on review of nine staff files and staff interview, facility failed to submit an out of state child abuse and neglect search or equivalent from any state in which the individual has lived in the past 5 years. Evidence: Staff 3 (date of employment 4/4/2022) indicated on the sworn disclosure statement that she had lived in another state in the past 5 years. There was no documentation to support that the out of state child abuse and neglect search request was sent. A member of management verified that the child abuse and neglect check had not been submitted within the required time frame.”

    Rule 22.1-289.035-B-4.

  • 8VAC20-780-160-A

    The inspectors’ words, 105 words

    “Based on review of 9 staff records, the center failed to obtain documentation of a negative tuberculosis (TB) screening or test within the required time frame. The test or screening must be done at the time of employment, prior to coming in contact with children, and no more than 30 days prior to of the date of employment. Evidence: Staff 5 (date of employment 8/29/2022) had a TB test 7/25/2022, Staff 6 (date of employment 6/22/2022) had a TB test on 9/1/2021, Staff 7 (date of employment (8/29/2022) had a TB test 7/17/2022, and Staff 9 (date of employment 9/1/2022) had a TB test 7/9/2022.”

    Rule 8VAC20-780-160-A.

  • 8VAC20-780-240-B

    “Based on review of nine staff records, the facility failed to have documentation of orientation prior to working alone with children. Evidence: Staff 7(date of employment 8/29/2022) and Staff 8 (date of employment 7/5//2022) did not have documentation of orientation on file.”

    Rule 8VAC20-780-240-B.

  • 8VAC20-780-340-A

    The inspectors’ words, 173 words

    “Based on interviews and review of documentation, the facility failed to ensure that when staff are supervising children, they always ensure their care, protection, and guidance. Evidence: 1. On 9/12/2022 at approximately 3:24 p.m., leadership was informed that Child 1 (age 2 years) was unable to be located on the playground. The teachers had searched the playground and the classroom. 2. At 3:28 p.m., law enforcement received a call from Passerby 1 regarding a child unattended in the Aldi parking lot. A second passerby reportedly ?scooped the child up? when he started running down the handicap ramp toward the intersection. Passerby 2 took the child into the grocery store to wait for law enforcement. 3. The police report stated that Staff 1 entered the Aldi store approximately 10 minutes after their arrival. Staff 1 stated the child was missing from the day care facility. 4. The grocery store is located off of a four-lane road at the intersection of Parham Road and Starling Drive. The speed limit on Parham road is 45 MPH.”

    Rule 8VAC20-780-340-A.

  • 8VAC20-780-340-D

    “Based on review of two staff records and interviews, the center failed to ensure at least one staff in each grouping of children meets lead teacher qualifications. Evidence: 1.The records of the two teachers in charge of the combined twos and threes class were reviewed. There was no documentation to support that either one meets lead teacher qualification. 2. The administrator stated that Staff 2 was the lead teacher in the class, but Staff 2 stated that she did not have the training or experience required to be lead.”

    Rule 8VAC20-780-340-D.

  • 8VAC20-780-340-D

    “Based on review of two staff records and interviews, the center failed to ensure at least one staff in each grouping of children meets lead teacher qualifications. Evidence: 1.The records of the two teachers in charge of the combined twos and threes class were reviewed. There was no documentation to support that either one meets lead teacher qualification. 2. The administrator stated that Staff 2 was the lead teacher in the class, but Staff 2 stated that she did not have the training or experience required to be lead.”

    Rule 8VAC20-780-340-D.

  • 8VAC20-780-340-F

    The inspectors’ words, 147 words

    “Based on interviews and a review of documentation, the facility failed to ensure children under the age of 10 years of age always shall be within actual sight and sound supervision of staff. Evidence: 1. At approximately 3:24 p.m. on 9/12/2022, leadership was informed that a (2 year old) child could not be located by staff. 2. Passerby 1 and Passerby 2 found the child alone in the Aldi parking lot. Passerby 1 contacted police at approximately 3:28 p.m. 3. Passerby 2 took the child into the Aldi store to wait for law enforcement. 4. The police report stated that a Staff 1 arrived at the grocery store 10 minutes after their arrival. Staff 1 stated the child was missing from the day care facility. 5. It is estimated that the child was out of sight and sound supervision of staff for a minimum of 15 minutes.”

    Rule 8VAC20-780-340-F.

  • 8VAC20-780-40-E

    The inspectors’ words, 114 words

    “Based on interviews with staff and review of supervision policies, the facility failed to follow the center’s own policies and procedures that are required by these standards. Evidence: The center’s ?Lost or missing children? policy states “It is the program’s strict policy that no child is ever left alone. It is the teacher’s responsibility to know where children in attendance are at all times. Children must be under sight and sound supervision at all times.? On 9/12/2022, at approximately 3:24 p.m., Staff 2 reportedly told leadership that they could not locate Child 1 (age 2 years) on the playground or in the classroom. The child could not be located for at least 15 minutes.”

    Rule 8VAC20-780-40-E.

  • 8VAC20-780-70

    “Based on review of nine staff records, the facility failed to have all required documentation in each file. Two references as to character, reputation, and competence should be checked prior to employment. Evidence: Staff 2 (date of employment 8/22/2022) did not have documentation of a second reference on file. Staff 3 (date of employment 4/4/2022) did not have two references documented until 5/5/2022. Staff 6 (date of employment 6/22/2022) did not have two references documented until 7/11/2022. The two references for Staff 9 were not dated.”

    Rule 8VAC20-780-70.

Jan 12, 2022: inspection11 deficiencies
  • 22.1-289.035-B-2

    “Based on a review of staff records, the center did not ensure to obtain a fingerprint based national criminal record check prior to the first day of employment for each staff. Evidence: 1. The record of Staff #1, hired on 10/8/21, contained documentation of fingerprints dated 10/18/21. 2. The record of Staff #3, hired on 12/23/21, contained documentation of fingerprints dated 1/13/22.”

    Rule 22.1-289.035-B-2.

  • 8VAC20-770-60-B

    “Based on a review of staff records, the center did not ensure to obtain a sworn statement from each staff prior to employment. Evidence: The record of Staff #3 contained documentation of a sworn statement dated 1/3/22. Staff #3 completed orientation on 12/23/21.”

    Rule 8VAC20-770-60-B.

  • 8VAC20-770-60-C-2

    “Based on a review of staff records, the center did not ensure that each staff record reviewed contained a central registry finding within 30 days of employment. Evidence: 1. The record of Staff #1, hired on 10/8/21, contained documentation of a central registry finding dated 11/15/21. 2. The record of Staff #4 contained documentation of a central registry finding dated 12/7/21. Staff #4 completed orientation training on 10/20/21.”

    Rule 8VAC20-770-60-C-2.

  • 8VAC20-780-160-A

    “Based on a review of staff records, the center did not ensure that each staff submit documentation of a negative tuberculosis screening within the required timeframe. Evidence: 1. The record of Staff #2, hired on 9/14/21, contained documentation of a tuberculosis screening dated 12/12/21. 2. The record of Staff #3, hired on 12/23/21, did not contain documentation of a tuberculosis screening. 3. The record of Staff #4, hired on 10/20/21, contained documentation of a tuberculosis screening dated 1/19/21.”

    Rule 8VAC20-780-160-A.

  • 8VAC20-780-270-A

    The inspectors’ words, 130 words

    “Based on observation, the center did not ensure areas and equipment of the center, inside and outside, shall be maintained in a clean, safe and operable condition. Evidence: 1. The boy’s bathroom contained chipped and peeling paint, exposing drywall, at a bracket where the stall attaches to the wall. The area is approximately 4x2 inches. 2. Paint chipping of the walls was observed in the Preschool and Two’s rooms. 3. In one area by the sink in the preschool room, the soap dispenser was detached and falling from the wall exposing the drywall and chipped paint 4. There was a hole in the wall at the corner of an electrical outlet in the school age room. The hole exposed the drywall. 5. Administration acknowledged the chipped/peeling paint and exposed drywall.”

    Rule 8VAC20-780-270-A.

  • 8VAC20-780-280-B

    “Based on observation and interview, the center did not ensure that hazardous substances such as cleaning materials were kept in a locked place using a safe locking method that prevents access by children. Evidence: 1. Glass cleaner with a label that stated “keep out of the reach of children and caution” was located in an unlocked cabinet in the preschool room. Administration acknowledged the door was not locked. 2. Bleach and water solution and cleansers were located in an unlocked cabinet in the toddler room.”

    Rule 8VAC20-780-280-B.

  • 8VAC20-780-290-A-3

    “Based on observation, the center did not ensure electrical outlets have protective covers that are of a size that cannot be swallowed by children. Evidence: 1. There were missing outlet covers in the two’s room and in the lobby. 2. Administration acknowledged they were missing.”

    Rule 8VAC20-780-290-A-3.

  • 8VAC20-780-320-B

    “Based on observation and measurement, the center did not ensure to have sinks located near the toilets and that are supplied with running warm water that does not exceed 120?F. Evidence: The water temperature was measured using a digital thermometer. The water temperature reading on the thermometer in the preschool room was 125.2?F.”

    Rule 8VAC20-780-320-B.

  • 8VAC20-780-500-B

    “Based on observation, the center did not ensure the diapering surface shall be cleaned and sanitized after each use. Evidence: 1. Staff was observed, after diapering, to not clean and sanitize the diaper changing table. Staff did not spray with soap and water first. Staff sprayed a bleach and water solution only and immediately wiped it away.”

    Rule 8VAC20-780-500-B.

  • 8VAC20-780-550-B

    “Based on a review of the emergency preparedness plan and interview, the center did not ensure the plan contained all the required procedural components. Evidence: 1. The evacuation, shelter-in-place, and lockdown procedures did not contain documentation of procedures to reunite children with a parent or authorized person designated by the parent to pick up the child. 2. The evacuation, shelter-in-place, and lockdown procedures did not contain accommodations or special requirements for children with special needs to ensure their safety. Administration confirmed this was not complete.”

    Rule 8VAC20-780-550-B.

  • 8VAC20-780-70

    “Based on a review of staff records, the center did not ensure that two or more references were checked before employment. Evidence: 1. The record of Staff #1, hired on 10/8/21, contained documentation of telephone references dated 10/14/21. The reference checks were not signed by the person making the call.”

    Rule 8VAC20-780-70.

Nov 17, 2021: complaint inspection2 deficiencies
  • 22VAC40-185-550-L

    The inspectors’ words, 101 words

    “Based on interviews, the center did not ensure parents were notified the same day when a child sustained an injury. Evidence: 1. An incident report dated November 2, 2021, indicated that the parent was notified “upon present at 4:15pm.” 2. During interviews, staff agreed the documented information on the incident was not correct and that the parent wasn’t notified “upon present.” 3. Administration stated the child’s teacher had the incident report on a clipboard and left for the day without notifying the front desk that an injury had occurred. Administration stated “we have to work on notifying parents the same day.””

    Rule 22VAC40-185-550-L. From a complaint.

  • 22VAC40-185-550-M

    The inspectors’ words, 165 words

    “Based on a review of injury reports and staff interviews, the center did not maintain a complete written record of children’s serious and minor injuries in which entries are made the day of occurrence. Evidence: 1. An incident report dated November 2, 2021, did not include the date and time when the parent was notified, documentation on how the parent was notified, the date the facility representative signed the report, or future actions to prevent recurrence of injury. 2. In an interview with staff on November 17, 2021, staff acknowledged the incident occurred November 2, 2021. The center provided documentation of the incident report. The information regarding if the parent was notified, how the parent was notified and the date and time the parent was notified was written in pencil. The incident report stated the parent was notified of the incident “upon present” at 4:15pm on November 2, 2021. 3. During interviews, the staff agreed the documented information on the incident report was not correct.”

    Rule 22VAC40-185-550-M. From a complaint.

Sep 29, 2021: complaint inspection2 deficiencies
  • 22VAC40-185-500-A

    The inspectors’ words, 99 words

    “Based on staff and witness interviews on October 27, 2021, the center did not ensure that staff wash their hands with soap and running water before helping a child use the toilet or a diaper change. Evidence: 1. Staff 1 stated she puts gloves on prior to changing a diaper and washes hands after the diaper change. 2. Staff 2 stated she puts gloves on prior to changing a diaper and washes hands after the diaper change. 3. An outside witness stated she puts gloves on prior to changing a diaper and then washes hands after the diaper change.”

    Rule 22VAC40-185-500-A. From a complaint.

  • 22VAC40-185-500-B

    The inspectors’ words, 94 words

    “Based on interviews on October 27, 2021, the center did not ensure the diapering surface shall be cleaned and sanitized after each use. Evidence: 1. Staff 1 stated the diapering table is sprayed with bleach water and then wiped after 10 seconds. 2. Staff 2 stated the diapering table is sprayed with bleach water and then wiped after 1 minute. 3. Staff 3 stated the diapering table is sprayed with bleach water and then wiped immediately. 4. An outside witness stated she used baby wipes to wipe the diapering table after a diaper change.”

    Rule 22VAC40-185-500-B. From a complaint.

All 28 visits on record
Visits on record
DateVisitWhat the record says
Oct 2, 2026Complaint inspectionNo violations cited
Aug 13, 2026Complaint inspectionNo violations cited
Jun 26, 2026Subsidy health and safety inspectionNo violations cited
Jan 16, 2026Subsidy health and safety inspectionNo violations cited
Jan 16, 2026Inspection1 violation cited
Dec 22, 2025Complaint inspectionNo violations cited
Sep 23, 2025Complaint inspection2 violations cited
Jun 24, 2025Subsidy health and safety inspectionNo violations cited
Jun 24, 2025Inspection2 violations cited
Jan 30, 2025Subsidy health and safety inspectionNo violations cited
Jan 30, 2025InspectionNo violations cited
Jun 27, 2024Subsidy health and safety inspectionNo violations cited
Jun 27, 2024Inspection1 violation cited
Mar 5, 2024InspectionNo violations cited
Feb 27, 2024InspectionNo violations cited
Feb 23, 2024Complaint inspectionNo violations cited
Jan 23, 2024Subsidy health and safety inspectionNo violations cited
Jan 23, 2024Inspection7 violations cited
Aug 23, 2023Complaint inspectionNo violations cited
May 31, 2023Subsidy health and safety inspectionNo violations cited
May 31, 2023Inspection9 violations cited
Sep 16, 2022Inspection5 violations cited
Sep 16, 2022Subsidy health and safety inspectionNo violations cited
Sep 16, 2022Inspection4 violations cited
Jan 12, 2022Subsidy health and safety inspectionNo violations cited
Jan 12, 2022Inspection11 violations cited
Nov 17, 2021Complaint inspection2 violations cited
Sep 29, 2021Complaint inspection2 violations cited

Is it licensed?

  • Child Day Center: Two Year license, expires Jan 6, 2028.
  • A current subsidy provider.
  • Ages: 1 month - 12 years 11 months.
  • Capacity: 180 children.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 5, 2026. Updated weekly.

Has Virginia acted against it?

  • 8 complaint inspections on record.
  • 2 complaint allegations published with Virginia’s findings, 2 of them found valid.
On record, newest first
DateWhatDetail
Nov 17, 2021ComplaintAllegation: Emergency Procedures/Supplies. Virginia’s finding: Reported/Valid.
Oct 27, 2021ComplaintAllegation: Housekeeping/Sanitation. Virginia’s finding: Reported/Valid.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 232 child care providers in Henrico County, the middle value for violations cited in the last three years was 10; this one had 13.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

11 of the 232 in Henrico County, as the source lists them, same ZIP code first
PlaceViolations cited in the last three years
West Richmond Church of the Brethren0
Welborne United Methodist Church3
Grove Avenue Baptist Church9
River Road United Methodist Church1
Trinity Lutheran Church9
Three Chopt Presbyterian Church1
Richmond Montessori SchoolNot given
West End Montessori School7
West End Assembly of God3
Ridge Baptist Church0
Starling International Child Care and Learning Complex This child care provider13
West End Presbyterian Church1

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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