Smart Cookie Learning Center II
A child day center in Richmond, Virginia 23224
3201 Broad Rock Blvd., Richmond, Virginia 23224. (804) 231-3808.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.
The short answer
- 21 deficiencies in the last three years
- Oct 222026 the latest visit on record
- 44 children, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean4
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
20 inspections on record, the latest on Oct 22, 2026.
21 violations cited in the last three years.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.
When those deficiencies happened
21 deficiencies in 6 months of the last 36. Last cited Oct 2026. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.
Oct 22, 2026: subsidy health and safety inspection2 deficiencies
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Repeat Violation: Areas and equipment of the center, inside and outside, shall be maintained in a clean, safe and operable condition.
“In classroom #3, a closet handle was observed broken off exposing a screw that could entangle clothing or snag skin. In classroom #2, multiple ceiling tiles were warped and hanging off the ceiling. In classroom #4?s bathroom, the main door was missing the entire door knob. In the same bathroom, a corner piece of the wall was cracked, exposing the metal drywall.”
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Repeat Violation:
“Hazardous substances such as cleaning materials, insecticides, and pesticides shall be kept in a locked place using a safe locking method that prevents access by children. In classroom #2, a bottle of cleaning material was observed on a shelf unlocked and accessible to children. In classroom #1, a can of cleaning spray was observed on the floor unlocked and accessible to children.”
Dec 16, 2025: inspection5 deficiencies
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Any child for whom emergency medications (such as albuterol, glucagon, and epinephrine auto injector) have been prescribed shall always be in the care of a staff member or independent contractor who meets the training requirements.
“Child #6 and child #7 had emergency medication on site and there was not a staff member with the required medication administration training at the time of inspection.”
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Repeat Violation: Areas and equipment of the center, inside and outside, shall be maintained in a clean, safe and operable condition.
“On the main playground, a broken playhouse was observed on the ground with sharp broken edges.”
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Hazardous substances such as cleaning materials, insecticides, and pesticides shall be kept in a locked place using a safe locking method that prevents access by children.
“In classroom #2, a bottle of disinfectant wipes was observed on a counter unlocked and accessible to children.”
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Medication authorization shall be available to staff during the entire time it is effective.
“Two emergency prescription medications were observed onsite for child #6 and child #7 and did not have medication authorization available at the time of inspection.”
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Medication shall be labeled with the child’s name, the name of the medication, the dosage amount, and the time or times to be given.
“Emergency medication for Child #6 was not maintained in the original container and did not have the child’s name, the name of the medication, or the dosage amount.”
May 9, 2025: inspection3 deficiencies
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Areas and equipment of the center, inside and outside, shall be maintained in a clean, safe and operable condition.
“In the bathroom located in the trailer, there was an air vent on the floor of the bathroom that was fully rusted. Behind the door of the bathroom, there was a hole in the wall, exposing dry wall. The corner of the wall in the bathroom had peeling paint. Near the light switch of the bathroom, the wall was covered with dark smudges and fingerprints.”
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Each restroom area provided for children shall be equipped with soap, toilet paper, and disposable towels or an air dryer within reach of children.
“Two restrooms, designated for children use, did not have hand soap in the restroom within reach of children.”
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Medication shall be kept in a locked place using a safe locking method that prevents access by children.
“Over the counter medication was stored in an unlocked cabinet in the kitchen, accessible to children.”
Nov 1, 2024: inspection4 deficiencies
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The center shall obtain documentation that each child has received the immunizations required by the State Board of Health before the child can attend the center.
“Child #3, who has been attending for over two months, did not have documentation of an immunization record on file.”
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Documentation of a negative tuberculosis (TB) screening must be submitted at the time of employment, before coming into contact with children, and shall have been completed within the last 30 days of the date of employment.
“Staff #1, who has been employed for one month, did not have a completed tuberculosis screening.”
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A tuberculosis (TB) screening is required every two years from the last screening.
“Staff #5, who is currently working, did not have a completed TB screening. The updated screening was due over one month ago.”
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Staff shall be of good character and reputation.
“On 11/01/2024, a tuberculosis screening was observed in the record for staff #1 and staff #5 that had been altered. The director was shown the documentation and agreed that the documents appeared altered.”
Aug 21, 2024: complaint inspection5 deficiencies
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8VAC20-780-340-A
The inspectors’ words, 244 words
“Based on a review of documents and interviews, the center did not ensure that when staff are supervising children, they shall always ensure their care, protection, and guidance. Evidence: 1. Staff #1 and staff #2 were supervising nine children on the morning of August 19th, 2024. 2. Staff #1 and #2 were unaware that Child #1 (age 2) walked out of the classroom sometime between 7:50am-8am. Child #1 exited the building through the front door and made their way to the sidewalk of a road that has a speed limit of 40mph. 3. Staff #1 reported that they heard a chime on the door and realized that Child #1 was not in the classroom. 4. Staff #1 reported going outside to retrieve the child and acknowledged that an unknown passerby was outside and asked if everything was ok. 5. The passerby notified a local agency that the child was outside unsupervised and reported that at approximately 8am, the passerby noticed a toddler walking on the sidewalk. The toddler was dragging a blanket and crying. The individual turned their car around, and went to engage with the child. Another passerby pointed out a local daycare in the area. The location of the child found was approximately 100-150 feet away from the local daycare. The individual took the child to the local daycare where a staff acknowledged the child was part of the facility. It was reported that the staff was unaware the child was missing.”
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8VAC20-780-340-F
“Based on interview, the center did not ensure that children under 10 years of age were within actual sight and sound supervision of staff as required. Evidence: 1. On August 19, 2024, two staff were supervising nine children. In the morning, one child (aged 2) walked out of the front door of the center unaccompanied, leaving the child out of sight and sound supervision. 2. In an interview, staff #1 and #2 acknowledged that they both had their backs to the child and acknowledged the child left the center.”
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8VAC20-780-40-E
The inspectors’ words, 231 words
“Based on a review of documentation and interview, the licensee did not ensure operational responsibilities that the center’s activities and services are maintained in compliance with the center’s own policies and procedures that are required by the standards. Evidence: 1. Review of the document titled ?Staff Handbook?, under 8.1 Daily Preparation, it states that staff will ?Supervise and ensure the safety and well-being of the children at all times, being alert to the needs of children as individuals and as a group.? 2. Review of the document titled ?Staff Handbook? under 8.7 Parent Communication, it states ?Conversations at pick-up and drop-off should be brief; your chief responsibility remains the supervision of the children. If you feel a parent needs more time or attention, ask to schedule a time to meet when you are not in the classroom.? 3. On August 19th, 2024, staff #2 was consoling child #1 on the carpet while playing with blocks. Staff #2 stated that other parents entered the center to drop off and had their back to the child to greet parents that were dropping off. Staff #1 stated at this time, they went to assist another child that was crying and had their back to child #1. Child #1 (2 years) exited the building through the front door and made their way to the sidewalk of a road that has a speed limit of 40mph.””
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8VAC20-780-60-A
“Based on review of records, the center did not ensure to maintain and keep at the center a separate record for each child enrolled that contains all required information. Evidence: 1. Child #1 record did not contain work phone number and place of employment of each parent who has custody.”
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8VAC20-790-600-D-1
“Based on record reviews the vendor failed to ensure that all staff have current certification in cardiopulmonary resuscitation (CPR) appropriate to the ages of children in care and the training shall include an in-person competency demonstration. Evidence: 1. Staff #1 (date of hire 06/01/2017) had a CPR certification that did not have the hands on skill requirement. The document stated online only. 2. Director acknowledged the certification was missing hands on skill as required.”
Jun 25, 2024: inspection2 deficiencies
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8VAC20-780-280-B
The inspectors’ words, 107 words
“Based on observation, the center did not ensure that hazardous substances such as cleaning materials were kept in a locked place using a safe locking method that prevents access by children. Evidence: 1. In the school age classroom where children were present, a disinfectant spray and a spray bottle of bleach solution was observed in an unlocked cabinet. The label on the disinfectant spray stated “keep out of reach of children.? 2. In the school age classroom’s bathroom, a cleaning solution was observed unlocked and accessible to children. Children were observed using the bathroom. The label on the cleaning solution stated “keep out of reach of children.?”
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8VAC20-780-340-D
“Based on review of records, observation and interview, the center did not ensure that in each grouping of children at least one staff member who meets the qualifications of a program leader or program director shall be regularly present. Evidence: 1. During the inspection on 06/25/2024, staff 2 was supervising the preschool room of four children alone. Staff 2 record did not contain documentation of program lead qualifications. 3. Leadership acknowledged that there was no additional training or documents to prove that staff 2 qualifies as a program lead.”
Jun 8, 2023: inspection5 deficiencies
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22.1-289.035-B-2
“Based on records review, and observation, the center failed to ensure employees undergo background checks every five years. Evidence: 1) The record for staff #1, date of employment, 06/01/2017 contained a criminal background check dated 05/17/18. 2) The record for staff #2, date of employment, 03/01/2016, contained a criminal background check dated 05/29/2018.”
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8VAC20-780-270-A
“Based on observation, the center failed to ensure that areas and equipment of the center, inside and outside, shall be maintained in a clean, safe, and operable condition. Evidence: There were several broken, cracked, and deteriorating wood slats on the fence surrounding the playground.”
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8VAC20-780-320-B
“Based on observation, and interview, the center failed to ensure that restrooms used by children shall be equipped with soap, toilet paper, and disposable towels. Evidence: The restroom located in classroom #2 did not have soap, toilet paper, or paper towels. When interviewed staff #3 stated that was the restroom the children use.”
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8VAC20-780-330-B
The inspectors’ words, 91 words
“Based on observation, the center failed to ensure where playground equipment is provided, resilient surfacing shall comply with minimum safety standards and shall encompass sufficient area to include the child’s trajectory in the event of a fall. Evidence: 1) There was less than an inch of mulch surrounding the fall zones of the slide. When mulch is used as the resilient surfacing there must be at least 6 inches depth in the fall zones. 2) The mulch was less than 6 feet in length in the area surrounding the fall zones.”
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8VAC20-780-40-M
“Based on observation, and interview, the center failed to maintain, in a way that is accessible to all staff who work with children, a current written list of all children’s allergies, sensitivities, and dietary restriction. Evidence: 1) Classroom #1 contained an allergy list dated 2021-2022. 2) When asked to see the allergy list in classroom #2 staff #3 stated that there was not one.”
Oct 21, 2022: inspection6 deficiencies
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8VAC20-770-40-D-6
“Based on records review, the center failed to ensure that a required criminal history record report is not accepted more than 90 days prior to the date of employment. Evidence: The record for staff #1, date of employment 9/27/22, contained a criminal history record report dated 5/5/22.”
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8VAC20-780-160-A
“Based on records review, the center failed to ensure that staff submit documentation of a negative tuberculosis screening at the time of employment or 30 days prior to employment and prior to coming into contact with children. Evidence: 1) The record for staff #1, date of employment 9/27/22, contained documentation of tuberculosis screening dated 10/3/21.”
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8VAC20-780-320-B
“Based on observation, the center failed to ensure that each restroom is equipped with soap, toilet paper, and disposable towels. Evidence: 1) The restroom in the preschool building did not contain soap or paper towels. 2) The restroom in the school-age building did not contain soap or paper towels.”
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8VAC20-780-430-D
“Based on observation, the center failed to ensure that climbing equipment used by preschool children is located over resilient surfacing. Evidence: The playground contains a slide that is approximately 3 feet tall and is directly on the bare ground without a resilient surface under or surrounding the fall zone. The preschool children were observed playing on the slide.”
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8VAC20-780-500-B
“Based on observation, the center failed to ensure that disposable diapers are disposed in a leak-proof or plastic-lined storage system that is foot operated. Evidence: The trash can near the diaper changing table had a foot operated lid that did not open with the foot pedal and had to be manually opened with the staff-members hand. The trash can did not have a plastic-liner. The trash can contained several dirty diapers.”
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8VAC20-780-560-F
“Based on interview, the center failed to ensure that a menu listing foods to be served for meals and snacks during the current one-week period is posted or given to parents and kept on file for one week at the center. Evidence: When asked, the Director stated that she updates the parents electronically what the menu will be each day and does not send it out for a one week period.”
Jun 9, 2022: inspection3 deficiencies
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Based on a review of five staff records and interviews, the center did not ensure that one staff member had a central registry finding within 30 days of employment.
“Evidence: 1) The central registry finding in the record for Staff #2, hired on 09/27/21, was dated 01/31/22. 2) During interview, a member of management confirmed the central registry finding for Staff #2 was not obtained within 30 days of employment. The record did not contain documentation of any further contact and the staff had been continuously employed.”
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Based on a review of five staff records and interviews, the center did not obtain the results of a follow-up tuberculosis (TB) screening for two staff members at least every two years from the date of the initial screening or testing, or more frequently if recommended by a licensed physician or the local health department
“Evidence: 1) The most recent TB screening/testing in the record for Staff #4, hired on 06/01/17, expired on 03/02/22. 2) The most recent TB screening/testing in the record for Staff #5, hired on 03/01/16, expired on 02/20/22.”
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Based on a review of five staff records and interviews, the center did not ensure that one staff record contained all the required information.
“Evidence: 1) One of the two references in the record for Staff #2, hired on 09/27/21, was obtained on 10/08/21. 2) The record for Staff #3, hired on 04/21/22, was missing a second reference. 2) During interview, a member of management acknowledged the reference was not obtained before employment. Each staff record should contain documentation that two or more references as to character and reputation as well as competency were checked before employment.”
Dec 28, 2021: subsidy health and safety inspection1 deficiency
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Based on a review of two staff records and interview, the vendor did not ensure one staff was evaluated by a health professional and was issued a statement that the individual is determined to be free of communicable tuberculosis (TB) within the required time frame.
The inspectors’ words, 105 words
“Evidence: 1) The TB screening in the record for Staff #1, hired on 09/27/21, was dated 05/23/21. 2) During interview, a member of management acknowledged the TB screening for Staff #1 was not completed within the last 30 calendar days of the date of employment. For staff hired prior to 10/13/21, documentation of the screening was to be submitted at the time of employment and prior to coming into contact with children. The documentation shall have been completed within the last 30 calendar days of the date of employment and be signed by a physician, physician’s designee, or an official of the local health department.”
Dec 28, 2021: inspection2 deficiencies
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Based on a review of two staff records and interview, the center did not obtain a repeat background check for one staff member every five years.
“Evidence: 1) The record for Staff #2, hired on 03/01/2016, contains documentation of a central registry finding dated 02/11/2016. The central registry finding should have been updated by 02/11/2021. 2) During interview, a member of management verified the repeat central registry finding for Staff #2 was not received by 02/11/21.”
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Based on a review of two children’s records and interviews, the center did not obtain documentation that one child had received the immunizations required by the State Board of Health before the child attended the center.
“Evidence: 1) The immunization documentation in the record for Child #2, enrolled on 11/15/21, was dated 11/19/21. 2) During interview, a member of management confirmed the center did not have any other immunization documentation on file for Child #2.”
All 20 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Oct 22, 2026 | Subsidy health and safety inspection | 2 violations cited |
| May 14, 2026 | Subsidy health and safety inspection | No violations cited |
| Dec 16, 2025 | Subsidy health and safety inspection | No violations cited |
| Dec 16, 2025 | Inspection | 5 violations cited |
| May 9, 2025 | Subsidy health and safety inspection | No violations cited |
| May 9, 2025 | Inspection | 3 violations cited |
| Nov 1, 2024 | Subsidy health and safety inspection | No violations cited |
| Nov 1, 2024 | Inspection | 4 violations cited |
| Aug 21, 2024 | Complaint inspection | 1 violation cited |
| Aug 21, 2024 | Complaint inspection | 4 violations cited |
| Jun 25, 2024 | Subsidy health and safety inspection | No violations cited |
| Jun 25, 2024 | Inspection | 2 violations cited |
| Jun 8, 2023 | Subsidy health and safety inspection | No violations cited |
| Jun 8, 2023 | Inspection | 5 violations cited |
| Oct 21, 2022 | Subsidy health and safety inspection | No violations cited |
| Oct 21, 2022 | Inspection | 6 violations cited |
| Jun 9, 2022 | Inspection | 3 violations cited |
| Jun 9, 2022 | Subsidy health and safety inspection | No violations cited |
| Dec 28, 2021 | Subsidy health and safety inspection | 1 violation cited |
| Dec 28, 2021 | Inspection | 2 violations cited |
Is it licensed?
- Child Day Center: Two Year license, expires Nov 16, 2026.
- A current subsidy provider.
- Ages: 2 years 6 months - 12 years 11 months.
- Capacity: 44 children.
Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 5, 2026. Updated weekly.
Has Virginia acted against it?
- 2 complaint inspections on record.
- No complaint allegations published with findings.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations and Search for Child Day Care: each complaint’s page, with its allegations and findings. Checked Nov 5, 2026. Updated weekly.
Who does the caring?
- Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.
Who owns it?
- Virginia’s search doesn’t list owners.
How is it rated?
- Virginia’s search doesn’t show a quality rating.
How does it compare nearby?
- Among 84 child care providers in the City of Richmond, the middle value for violations cited in the last three years was 11; this one had 21.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.
| Place | Violations cited in the last three years |
|---|---|
| Oak Grove Child Care Center II | 1 |
| Bringing God’s Word to Life Ministries | 6 |
| Ms. Josephine Campbell | 7 |
| Metropolitan African American Baptist Church | 3 |
| New Direction Childcare & Learning Center | 12 |
| New Birth Fellowship Ministries | 20 |
| Smart Cookie Learning Center II This child care provider | 21 |
| The Circle Preschool Program | 0 |
| Foundations Learning Academy at Midlothian | 28 |
| The Sprout School at the Children’s Museum of Richmond | 47 |
| The Sprout School on Bainbridge | 14 |
| Young Men’s Christian Association of Greater Richmond-Bryce Lane | 28 |
What the record doesn’t say
- Virginia doesn’t grade how serious a violation is, so no severity is shown.
- Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
- Virginia doesn’t publish staffing levels or owners for individual providers.
- A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
- Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
- Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.
Sources
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Virginia Department of Education, Search for Child Day Care: each facility’s page.
Checked Nov 5, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
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Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations.
Checked Nov 5, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
-
Virginia Department of Education, Search for Child Day Care: each complaint’s page, with its allegations and findings.
Checked Nov 5, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.