Hearth Record

New Direction Childcare & Learning Center

A child day center in Richmond, Virginia 23224

140 East Belt Boulevard, Richmond, Virginia 23224. (804) 231-7030.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 9 deficiencies in 5 months of the last 36. Last cited Apr 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

21 inspections on record, the latest on Apr 28, 2026.

12 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

When those deficiencies happened

9 deficiencies in 5 months of the last 36. Last cited Apr 2026. The last 3 years, to Nov 5, 2026.

9 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

Apr 28, 2026: subsidy health and safety inspection1 deficiency
  • Documentation of at least 2 references to character, reputation, and competency are to be checked prior to employment.

    “Staff #3, who has been actively working at the center for the past 2 months, was missing 1 of 2 completed reference verifications on file.”

    Rule 8VAC20-780-70.

Oct 9, 2025: inspection1 deficiency
  • Bottles shall not be propped up or used while the child is in his designated sleeping location.

    “In the infant classroom, there were two infants napping with bottles of formula inside of the cribs.”

    Rule 8VAC20-780-570-B.

May 15, 2025: inspection4 deficiencies
  • The center is required to have employees undergo a background check every five years.

    “The most recent central registry check for staff #1 was overdue by a year and three months.”

    Rule 22.1-289.035-A.

  • 22.1-289.057-B

    “The program is required to submit results of potable water testing to VDH. The program did not have evidence of submitting test results to VDH.”

    Rule 22.1-289.057-B.

  • The operational responsibilities of the licensee shall include ensuring that the center’s activities, services, and facilities are maintained in compliance with the center’s own policies and procedures that are required by the standards.

    “The center’s medication procedures states “Non-prescription drugs and over-the counter skin products shall not be kept or used beyond the product’s expiration date. Child A had prescription medication at the center that expired eight months ago. Child B had prescription medication at the center that expired eight months ago. Child C had prescription medication at the center that expired two months ago.”

    Rule 8VAC20-780-40-E.

  • The center shall have a written record of children’s serious and minor injuries with all required components.

    “Injury record #1 was missing the future action to prevent a recurrence. Injury records #2, #3, and #5 were missing the documentation of staff present.”

    Rule 8VAC20-780-550-P.

Oct 29, 2024: complaint inspection1 deficiency
  • The center shall ensure that cosmetics, medications, or other harmful agents shall not be stored in areas, purses or pockets that are accessible to children.

    “Staff #1?s purse was stored on a table accessible to children.”

    Rule 8VAC20-780-280-H. From a complaint.

Oct 16, 2024: inspection1 deficiency
  • The center shall ensure that children under 10 years of age should always be within actual sight and sound supervision of staff.

    “1. In the toddler classroom, there were five toddlers napping alone in the classroom when the inspector entered the classroom. The inspector did not observe any staff supervising the children in the toddler classroom. 2. Staff stated that staff #1 was supposed to be supervising the infant classroom and the toddler classroom. Staff stated that staff #1 sits in a jointed hall between the two rooms and monitors both classrooms.”

    Rule 8VAC20-780-340-A.

Jun 24, 2024: complaint inspection1 deficiency
  • Based on interview, the center did not ensure that the forbidden action of enclosure in a small space where a child could not freely exit themselves was forbidden as required.

    “Evidence: 1. In interview, staff stated that on 6/6/2024 child #1 (age 3) was confined to a highchair for approximately 10 minutes because he would not stay seated during a movie. In the interview, witness #1 stated that child #1 was the only child confined to a chair while the other children were observed sitting freely. 2. Staff acknowledged that the highchair was not being utilized for its intended purpose when child #1 was placed in the chair. They acknowledged that child #1 could not freely exit without assistance.”

    Rule 8VAC20-780-410-2. From a complaint.

Nov 6, 2023: subsidy health and safety inspection2 deficiencies
  • Based on record review, the center did not ensure that all staff have certification in cardiopulmonary resuscitation (CPR) appropriate to the ages of children in care within 90 days of employment.

    “Evidence: 1. The record for staff 4 (date of hire 7/5/2023), does not have current certification in cardiopulmonary resuscitation (CPR) appropriate to the ages of children in care.”

    Rule 8VAC20-790-600-D-1.

  • 8VAC20-790-600-D-2

    “Based on record review, the center did not ensure that all staff have certification in first aid appropriate to the ages of children in care and did not receive within 90 days of employment. Evidence: 1. The record for staff 4 (date of hire 7/5/2023), does not have current certification in first aid training.”

    Rule 8VAC20-790-600-D-2.

Nov 6, 2023: inspection1 deficiency
  • Based on record review and interview, the center did not ensure to maintain a complete written record of children’s serious and minor injuries in which entries are made the day of occurrence.

    “Evidence: 1. 3 injury reports were reviewed. 2 of the injury reports were missing the future prevent recurrence, and 2 were missing the time parent was notified.”

    Rule 8VAC20-780-550-P.

May 24, 2023: inspection3 deficiencies
  • 8VAC20-780-130-A

    “Based on a review of children’s records, the provider did not ensure that each child’s record contained documentation of immunizations prior to attending the child day center. Evidence: 1. Child #1 record contained documentation of immunizations 2/23/2023. Child #1?s date of enrollment was 2/20/2023. 2. Child #4?s record contained documentation of immunizations 3/1/2023. Child # 4?s date of enrollment was 3/1/2023.”

    Rule 8VAC20-780-130-A.

  • 8VAC20-780-270-A

    The inspectors’ words, 117 words

    “Based on review of the facility and outdoor play areas the center failed to ensure that areas and equipment of the center, inside and outside, shall be maintained in a safe condition. Unsafe conditions shall include, but not be limited to, splintered, cracked or otherwise deteriorating wood; chipped or peeling paint; visible cracks, bending or warping, rusting or breakage of any equipment; head entrapment hazards; and protruding nails, bolts or other components that could entangle clothing or snag skin. Evidence: 1. The steering wheel the red metal car located on the preschool playground was broken and contained sharp edges. 2. There were three nails protruding from the wood on the red playhouse located on the preschool playground.”

    Rule 8VAC20-780-270-A.

  • 8VAC20-780-500-C

    “Based on observations the center failed to ensure that staff empty, clean, and sanitize toilet chairs (potty chairs) after each use. Evidence: 1. In the 2?s classroom, two potty chairs contained a yellow substance. The potty chairs were not emptied promptly, cleaned and sanitized after each use.”

    Rule 8VAC20-780-500-C.

Jun 23, 2022: inspection4 deficiencies
  • 8VAC20-780-160-A

    “Based on a review of staff records, the center did not ensure that each staff submit documentation of a negative tuberculosis screening at the time of employment and prior to coming into contact with children. Evidence: The record of staff #2 (hired 2/8/22) contained documentation of a tuberculosis screening dated 3/26/22.”

    Rule 8VAC20-780-160-A.

  • 8VAC20-780-160-A

    “Based on a review of staff records, the center did not ensure that each staff submit documentation of a negative tuberculosis screening at the time of employment and prior to coming into contact with children. Evidence: The record of staff #2 (hired 2/8/22) contained documentation of a tuberculosis screening dated 3/26/22.”

    Rule 8VAC20-780-160-A.

  • 8VAC20-780-500-A

    “Based on observation and interview on June 23, 2022, the center did not ensure that children wash their hands with soap and running water after toileting. Evidence: Staff was observed changing a diaper. After the child was changed the child was put back on the floor and preceded to play with toys. The child’s hands were not washed. Staff stated that wipes are used after a diaper change.”

    Rule 8VAC20-780-500-A.

  • 8VAC20-780-510-I

    “Based on observation and interview on June 23, 2022, the center did not ensure that prescription medication is maintained in the original, labeled container that was dispensed from a pharmacy. Evidence: A review of medications indicated a prescription for Albuterol for child #6 expired 5/25/22. Administration stated they accepted a refill of prescription Albuterol for child #6 and put it in the old prescription box. Administration acknowledged they did not receive the original box for the refill.”

    Rule 8VAC20-780-510-I.

Sep 30, 2021: inspection2 deficiencies
  • 22VAC40-185-40-E

    The inspectors’ words, 117 words

    “Based on review of documentation and interviews, the center did not ensure to comply with the center’s own policies and procedures required by the standards. Evidence: 1. The center’s discipline policy states “Our techniques for discipline involve positive reinforcement for good behavior and careful explanation of behavior that is unacceptable. Our disciplinary techniques are: redirection or removal of the child from the situation, verbal warning, taking away privileges, and time out.” 2. Staff #1 provided a written statement indicating that on September 29, 2021, she said to a child in care, “girl, I’m going to slap you and tell mom I did it.” 3. Administration acknowledged the Staff did not act within the center’s policies and procedures.”

    Rule 22VAC40-185-40-E.

  • 22VAC40-185-400-B

    The inspectors’ words, 158 words

    “Based on a review of documentation and interviews, the center did not ensure behavioral guidance shall be constructive in nature, age and stage appropriate, and shall be intended to redirect children to appropriate behavior and resolve conflicts. Evidence: 1. An outside witness stated Staff #1 verbally threatened to “smack” a child and “smack” a phone out of the child’s hand and that the Staff member then told the child she was going to tell her mom she smacked her. 2. During an interview Staff #1 stated she said “if you don’t be quiet, I’m going to smack you and tell your mother I smacked you.” Staff #1 provided the center a written statement. Review of the documentation of the written statement the staff member provided stated on September 29, 2021, she said “girl, I’m going to slap you and tell mom I did it.” 3. Administration acknowledged that Staff #1 did make statements threatening to slap a child.”

    Rule 22VAC40-185-400-B.

All 21 visits on record
Visits on record
DateVisitWhat the record says
Apr 28, 2026Complaint inspectionNo violations cited
Apr 28, 2026Subsidy health and safety inspection1 violation cited
Oct 9, 2025Subsidy health and safety inspectionNo violations cited
Oct 9, 2025Inspection1 violation cited
May 15, 2025Subsidy health and safety inspectionNo violations cited
May 15, 2025Inspection4 violations cited
Oct 29, 2024Complaint inspection1 violation cited
Oct 16, 2024Subsidy health and safety inspectionNo violations cited
Oct 16, 2024Inspection1 violation cited
Jun 24, 2024Complaint inspection1 violation cited
May 15, 2024Subsidy health and safety inspectionNo violations cited
May 15, 2024InspectionNo violations cited
Nov 6, 2023Subsidy health and safety inspection2 violations cited
Nov 6, 2023Inspection1 violation cited
May 24, 2023Subsidy health and safety inspectionNo violations cited
May 24, 2023Inspection3 violations cited
Nov 1, 2022Subsidy health and safety inspectionNo violations cited
Nov 1, 2022InspectionNo violations cited
Jun 23, 2022Subsidy health and safety inspectionNo violations cited
Jun 23, 2022Inspection4 violations cited
Sep 30, 2021Inspection2 violations cited

Is it licensed?

  • Child Day Center: Two Year license, expires Jun 27, 2028.
  • A current subsidy provider.
  • Ages: 1 month - 12 years 11 months.
  • Capacity: 109 children.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 5, 2026. Updated weekly.

Has Virginia acted against it?

  • 3 complaint inspections on record.
  • 1 complaint allegation published with Virginia’s findings, 1 of them found valid.
On record, newest first
DateWhatDetail
Jun 12, 2024ComplaintAllegation: Structured Program. Virginia’s finding: Reported/Valid.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 84 child care providers in the City of Richmond, the middle value for violations cited in the last three years was 11; this one had 12.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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