Hearth Record

Creative Critters, Inc.

A child day center in West Point, Virginia 23181

3340 King William Avenue, West Point, Virginia 23181. (804) 843-2366.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 17 deficiencies in 5 months of the last 36. Last cited Aug 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

13 inspections on record, the latest on Aug 10, 2026.

17 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

When those deficiencies happened

17 deficiencies in 5 months of the last 36. Last cited Aug 2026. The last 3 years, to Nov 2, 2026.

17 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

Aug 10, 2026: subsidy health and safety inspection4 deficiencies
  • Repeat violation

    “The center must request a search of the central registry prior to the employee’s first day of employment. Staff #5, who had been employed for two months, had a central registry search requested 44 days after first day of employment.”

    Rule 22.1-289.035-B-3.

  • Staff are to complete the VDOE sponsored online orientation course within 90 days of hire.

    “Staff #2, who has been employed for over one year, did not have documentation on file of completing the course. Staff # 2 was observed working alone with children.”

    Rule 8VAC20-780-240-A.

  • Repeat violation

    “The center shall ensure that areas and equipment of the center, inside and outside, are maintained in a clean, safe and operable condition. Peeling and chipping paint were observed in multiple areas of the facility, accessible to children. Specifically, peeling paint was present on the wall in the play area of Classroom #1, peeling paint was noted along the window sill in Classroom #3, and peeling and chipping paint were observed in multiple areas throughout Classroom #4.”

    Rule 8VAC20-780-270-A.

  • Staff hired must have documentation of two or more references addressing character, reputation, and competency verified prior to employment.

    “Staff #2 had no references on file, and Staff #5 had only one reference documented.”

    Rule 8VAC20-780-70.

Apr 9, 2026: subsidy health and safety inspection9 deficiencies
  • The center is required to obtain a completed national criminal background check prior to the employee’s first day of employment.

    “Staff #2, who has been employed for eight days, did not have a completed national criminal background check and was working with children at the time of the inspection.”

    Rule 22.1-289.035-B-2.

  • The center must request a search of the central registry prior to the employee’s first day of employment.

    “Staff #1, who had been employed for seven months, did not have a central registry search requested and was working with children at the time of the inspection.”

    Rule 22.1-289.035-B-3.

  • The center is required to obtain background checks from any state in which the individual has resided in the preceding five years.

    “The center did not request a sex offender registry from one state for Staff #1, who has been employed for more than seven months and was working with children at the time of the inspection.”

    Rule 22.1-289.035-B-4.

  • Documentation of a negative tuberculosis (TB) screening must be submitted at the time of employment, before coming into contact with children, and shall have been completed within the last 30 days of the date of employment.

    “Staff #1 TB was dated four months prior to date of employment and has been employed for seven months and Staff #2 had no documentation and has been employed for eight days.”

    Rule 8VAC20-780-160-A.

  • There shall always be at least one staff member on duty who has obtained within the last three years instruction in performing the daily health observation of children.

    “During the time of the inspection, there were no staff currently instructed in performing the daily health observation of children.”

    Rule 8VAC20-780-245-L.

  • The center shall ensure that areas and equipment of the center, inside and outside, are maintained in a clean, safe and operable condition.

    “On the playground, there was a pink and white picnic table made of plastic, the bench on the picnic table was cracked and broken around the edge of the seat.”

    Rule 8VAC20-780-270-A.

  • Playground equipment with moving parts or climbing apparatus must have appropriate fall zones that encompass sufficient area to include the child’s trajectory in the event of a fall.

    “The fall zones on the playground measured to be three feet when each piece of equipment required at least six feet of a fall zone.”

    Rule 8VAC20-780-330-B.

  • The center shall implement a monthly practice evacuation drill.

    “The evacuation drill log did not contain documentation of an evacuation drill for the month of March 2026. The director acknowledged a drill had not been documented for March 2026.”

    Rule 8VAC20-780-550-D.

  • The following staff records shall be kept for each staff person: Name, address, verification of age requirement, job title, and date of employment and name, address, telephone number of a person to be notified in an emergency which shall be kept at the center and information about any health problems that may interfere with fulfilling the job responsibilities.

    The inspectors’ words, 92 words

    “Staff record was not provided for Staff #3 upon request. The center was given seven days to present a record for Staff#3, record was never provided for review. Staff #3, who had been employed for at least one week, did not have information onsite about personal information, emergency contact and health problems that may interfere with job responsibilities. Staff #3, did not have documentation available for review ,of their education and job experience, as required for their position. Staff #3 was working as a lead teacher at the time of the inspection.”

    Rule 8VAC20-780-70.

Mar 13, 2025: complaint inspection1 deficiency
  • When staff are supervising children, they shall always ensure their care, protection, and guidance.

    “Child #1, 2 years old, ran through two doors located inside of the building, which led him outside of the facility. In video footage reviewed, you can see Child #1 run out the door and up the sidewalk, before getting into the main road with oncoming traffic in both directions. Staff can be seen coming out of the door, chasing the child up the sidewalk, and retrieving him from the road.”

    Rule 8VAC20-780-340-A. From a complaint.

Feb 14, 2025: inspection2 deficiencies
  • The program is required to submit to VDH and implement a plan to test potable water for lead.

    “The program did not have evidence of a testing plan submitted to VDH and/or the program did not have evidence of the implementation of the required testing plan.”

    Rule 22.1-289.057-A.

  • A tuberculosis (TB) screening is required every two years from the last screening.

    “Staff #5 updated screening was due one month ago. The updated screening has not yet been completed.”

    Rule 8VAC20-780-160-C.

Jan 29, 2024: inspection1 deficiency
  • Based on a review of children record, medication authorization and medication, a written care plan for each child with a diagnosed food allergy has not been obtained from the physician.

    “Evidence: Child #2 (enrollment date 9/5/2023), has an epi pen for food allergies, the parent has not provided a written care plan from the physician to include instructions regarding the food to which the child is allergic and the steps to take in an event of an allergic reaction.”

    Rule 8VAC20-780-60-A-8.

Jul 21, 2022: inspection1 deficiency
  • 22.1-289.058

    “Based on interview, the child day program was not equipped with at least one carbon monoxide detector. Evidence: The program director stated that they did not have a carbon monoxide detector.”

    Rule 22.1-289.058.

All 13 visits on record
Visits on record
DateVisitWhat the record says
Aug 10, 2026Subsidy health and safety inspection4 violations cited
Apr 9, 2026Complaint inspectionNo violations cited
Apr 9, 2026Subsidy health and safety inspection9 violations cited
Aug 5, 2025InspectionNo violations cited
Mar 13, 2025Complaint inspection1 violation cited
Feb 14, 2025Inspection2 violations cited
Jul 26, 2024InspectionNo violations cited
Jan 29, 2024Inspection1 violation cited
Sep 7, 2023Complaint inspectionNo violations cited
Jul 27, 2023InspectionNo violations cited
Jan 10, 2023InspectionNo violations cited
Jul 21, 2022Inspection1 violation cited
Nov 18, 2021InspectionNo violations cited

Is it licensed?

  • Child Day Center: Two Year license, expires Aug 17, 2028.
  • A current subsidy provider.
  • Ages: 1 month - 12 years 11 months.
  • Capacity: 56 children.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 2, 2026. Updated weekly.

Has Virginia acted against it?

  • 3 complaint inspections on record.
  • 1 complaint allegation published with Virginia’s findings, 1 of them found valid.
On record, newest first
DateWhatDetail
Mar 6, 2025ComplaintAllegation: Supervision. Virginia’s finding: Reported/Valid.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 11 child care providers in King William County, the middle value for violations cited in the last three years was 8; this one had 17.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 2, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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