Hearth Record

Primrose School of West Plano

A licensed child care center in Plano, Texas 75093

6480 W Plano Pkwy, Plano, Texas 75093. (972) 403-3444.

Texas’s own record, on its child care search

Watch and the shortlist are kept with a free account, on every device. Your watch list. Texas’s own record is on its child care search.

The short answer

Record last released by Texas HHSC on Nov 5, 2026.

The last 24 months 6 deficiencies in 5 months of the last 36. Last cited Aug 2026. Most serious: High. Every month

Each figure’s source sits beside it, in its section below.

What these words mean5
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Texas’s risk levels
Texas gives each child care deficiency a risk level, by how likely it is to harm a child: Low, Medium Low, Medium, Medium High or High. High is its most serious. Source: Texas Health and Human Services Commission, Child Care Regulation.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

6 deficiencies cited in the last three years

The middle of the 647 child care providers in Collin County had 2.

28 inspections on record. The latest, on Sep 30, 2026: no violation found.

Rated High by Texas: Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity, at the report to the state on Aug 19, 2026

Rated High by Texas: Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control, at the report to the state on Jul 11, 2025

Rated High by Texas: Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control, at the report to the state on May 19, 2025

3 more rated High; all are listed below.

Source:

Texas HHSC, deficiencies (non-compliance data) and inspections and investigations. Released Nov 5, 2026. Updated daily.

When those deficiencies happened

6 deficiencies in 5 months of the last 36. Last cited Aug 2026. Most serious: High. The last 3 years, to Nov 5, 2026.

6 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in Texas’s words

Grouped by visit, newest first, with the risk level Texas gave it, from Low to High.

Source:

Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.

Aug 19, 2026: report to the state1 deficiency

  • Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity

    “A child sustained an injury in care and caregivers were not aware how it occurred.”

    Rule 746.1205(a)(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Sep 17, 2026. Correction verified: Sep 30, 2026.

Jul 11, 2025: report to the state1 deficiency

  • Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control

    “A breastfed infant received 2 oz. of formula belonging to another infant while in care.”

    Rule 746.1201(1). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jul 17, 2025. Correction verified: Jul 18, 2025.

May 19, 2025: report to the state1 deficiency

  • Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control

    “This standard was found to be deficient. A caregiver demonstrated poor judgement.”

    Rule 746.1201(1). High, by Texas’s label. Correction date, as Texas HHSC recorded it: May 28, 2025. Correction verified: Jun 5, 2025.

Oct 8, 2024: report to the state1 deficiency

  • Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control

    “This standard was found to be deficient. A child was fed the entire bottle of another child’s nutrition without the caregiver being aware.”

    Rule 746.1201(1). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Oct 16, 2024. Correction verified: Oct 21, 2024.

Feb 12, 2024: inspection1 deficiency

  • Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control

    Rule 746.1201(1). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Feb 12, 2024. Correction verified: Feb 12, 2024.

Feb 6, 2024: report to the state1 deficiency

  • Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control

    Rule 746.1201(1). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Feb 9, 2024. Correction verified: Feb 12, 2024.

8 deficiencies older than three years
Sep 21, 2023: inspection1 deficiency

  • Written Feeding Instructions - Review and Update Every 30 Days

    “Two infants who still drink from bottles were missing updated infant feeding sheets.”

    Rule 746.2421(b). Medium, by Texas’s label. Corrected during the inspection. Correction date, as Texas HHSC recorded it: Sep 21, 2023.

Aug 1, 2023: report to the state1 deficiency

  • Prohibited Punishments - No Harsh, Cruel or Unusual

    Rule 746.2805. High, by Texas’s label. Correction date, as Texas HHSC recorded it: Aug 9, 2023. Correction verified: Aug 10, 2023.

Mar 24, 2023: report to the state1 deficiency

  • Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control

    Rule 746.1201(1). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Mar 28, 2023. Correction verified: Apr 4, 2023.

Oct 13, 2022: inspection1 deficiency

  • Training Requirements for Employees, Caregivers, and Directors - Transportation Training

    “Three drivers need updated 2 hour transportation training.”

    Rule 746.1301(7)(A). Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Oct 20, 2022. Correction verified: Oct 19, 2022.

Jul 20, 2022: report to the state1 deficiency

  • Responsibilities of Caregivers - Supervision of Children

    Rule 746.1203(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jul 20, 2022. Correction verified: Jul 29, 2022.

Dec 1, 2021: report to the state1 deficiency

  • Responsibilities of Caregivers- Supervision of Children

    “Based on the information gathered during the investigation, it has been determined that child was left unattended, and caregiver was not at a physical proximity that allowed visual and/or auditory awareness of the child in care.”

    Rule 746.1203(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jan 10, 2022. Correction verified: Jan 21, 2022.

Nov 10, 2021: inspection2 deficiencies

  • Training Requirements for Employees, Caregivers, and Directors - Pediatric first aid with rescue breathing

    “1 teacher did not have a CPR/First aid training for review available.”

    Rule 746.1301(3)(A). Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Nov 12, 2021. Correction verified: Nov 12, 2021.

  • Written Feeding Instructions - Review and Update Every 30 Days

    “A child in the younger infant classroom did not have an updated infant feeding scheduled available for review.”

    Rule 746.2421(b). Medium, by Texas’s label. Correction date, as Texas HHSC recorded it: Nov 12, 2021. Correction verified: Nov 12, 2021.

All 45 visits on record
Inspections, investigations and reports to the state
DateVisitWhat the record says
Sep 30, 2026InspectionNo violation found
Aug 20, 2026InspectionNo violation found
Aug 19, 2026Report to the state1 deficiency cited
Jun 8, 2026InspectionNo violation found
Jul 18, 2025InspectionNo violation found
Jul 11, 2025InspectionNo violation found
Jul 11, 2025Report to the state1 deficiency cited
Jun 5, 2025InspectionNo violation found
May 27, 2025InspectionNo violation found
May 20, 2025InspectionNo violation found
May 19, 2025Report to the state1 deficiency cited
Oct 21, 2024InspectionNo violation found
Oct 10, 2024InspectionNo violation found
Oct 8, 2024Report to the state1 deficiency cited
Aug 26, 2024InspectionNo violation found
Feb 12, 2024Inspection1 deficiency cited
Feb 9, 2024Report to the stateNo violation found
Feb 7, 2024InspectionNo violation found
Feb 6, 2024Report to the state1 deficiency cited
Nov 20, 2023InspectionNo violation found
Nov 17, 2023Report to the stateNo violation found
Oct 12, 2023InspectionNo violation found
Oct 11, 2023Report to the stateNo violation found
Sep 21, 2023Inspection1 deficiency cited
Aug 10, 2023InspectionNo violation found
Aug 9, 2023Report to the stateNo violation found
Aug 3, 2023InspectionNo violation found
Aug 1, 2023Report to the state1 deficiency cited
Apr 13, 2023InspectionNo violation found
Apr 11, 2023Report to the stateNo violation found
Apr 4, 2023InspectionNo violation found
Mar 27, 2023InspectionNo violation found
Mar 24, 2023Report to the state1 deficiency cited
Oct 13, 2022Inspection1 deficiency cited
Jul 29, 2022InspectionNo violation found
Jul 20, 2022InspectionNo violation found
Jul 20, 2022Report to the state1 deficiency cited
Apr 14, 2022InspectionNo violation found
Apr 6, 2022Report to the stateNo violation found
Jan 21, 2022InspectionNo violation found
Dec 21, 2021InspectionNo violation found
Dec 1, 2021Report to the state1 deficiency cited
Nov 10, 2021Inspection2 deficiencies cited
Oct 27, 2021Report to the stateNo violation found
Oct 25, 2021Report to the stateNo violation found

Is it licensed?

  • Licensed Center, permit issued Jan 24, 2012.
  • Licensed for ages: Infant, Toddler, Pre-Kindergarten, School.
  • Capacity: 232 children.
Source:

Texas HHSC, child care operations. Released Nov 5, 2026. Updated daily.

Has Texas acted against it?

  • No corrective or adverse action by Texas on record.
  • 17 reports to the state on record; Texas doesn’t publish whether they were .
Source:

Texas HHSC, child care operations and inspections and investigations. Released Nov 5, 2026. Updated daily.

Who does the caring?

  • Texas doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Texas’s open data doesn’t list owners.

How is it rated?

  • Not rated in Texas Rising Star.
Source:

Texas Workforce Commission, subsidy providers and Texas Rising Star. Released Nov 5, 2026. Updated daily.

How does it compare nearby?

  • Among 647 child care providers in Collin County, the middle value for deficiencies cited in the last three years was 2; this one had 6.
Source:

Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.

12 of the 647 in Collin County, as the source lists them, same ZIP code first
PlaceDeficiencies, 3 years
Primrose School of West Plano This child care provider6
Parkway Hills Baptist Church Weekday Preschool0
Burnham Rd Kindercare11
Children’s Learning Adventure Child Care Center7
Primrose School of Plano at Preston Meadow9
Adventure Kids Playcare9
St. Andrew Preschool0
Richmond Hill Montessori3
Kid Connect Preschool5
Plano Day School0
Windhaven Academy11
Twinkle Nursery LLC7
Preston Park Montessori Academy6

What the record doesn’t say

  • Texas doesn’t publish whether a complaint was substantiated.
  • Texas rates some paperwork slips as High risk, so read what was actually cited.
  • Texas doesn’t publish staffing levels or owners for individual providers.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Texas HHSC or Texas Workforce Commission. Texas’s own record is on its child care search. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

Sign in

A free account keeps your watch list, shortlists, comparisons and saved searches on every device, and can email you when something you watch changes. Browsing never needs one.