Hearth Record

Windhaven Academy

A licensed child care center in Plano, Texas 75093

5900 Communications Pkwy, Plano, Texas 75093. (972) 608-2955.

Texas’s own record, on its child care search

Watch and the shortlist are kept with a free account, on every device. Your watch list. Texas’s own record is on its child care search.

The short answer

Record last released by Texas HHSC on Nov 5, 2026.

The last 24 months 11 deficiencies in 9 months of the last 36. Last cited Sep 2026. Most serious: High. Every month

Each figure’s source sits beside it, in its section below.

What these words mean5
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Texas’s risk levels
Texas gives each child care deficiency a risk level, by how likely it is to harm a child: Low, Medium Low, Medium, Medium High or High. High is its most serious. Source: Texas Health and Human Services Commission, Child Care Regulation.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

11 deficiencies cited in the last three years

The middle of the 647 child care providers in Collin County had 2.

31 inspections on record. The latest, on Oct 28, 2026: no violation found.

Rated High by Texas: Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity, at the report to the state on Jun 11, 2026

Rated High by Texas: Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity, at the report to the state on Jun 3, 2025

Rated High by Texas: Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity, at the report to the state on Jun 14, 2024

Source:

Texas HHSC, deficiencies (non-compliance data) and inspections and investigations. Released Nov 5, 2026. Updated daily.

When those deficiencies happened

11 deficiencies in 9 months of the last 36. Last cited Sep 2026. Most serious: High. The last 3 years, to Nov 5, 2026.

11 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in Texas’s words

Grouped by visit, newest first, with the risk level Texas gave it, from Low to High.

Source:

Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.

Sep 3, 2026: report to the state2 deficiencies

  • Safety - Areas Free From Hazards

    “The toddler playground has large rocks, tree roots and piping exposed that poses as a tripping hazard.”

    Rule 746.3701. Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Oct 9, 2026. Correction verified: Oct 13, 2026.

  • Required Documentation for Unitary Surfacing Materials

    “Documentation regarding surfacing was not available during the inspection. Unitary surfacing is not being maintained, due to there being holes present near the structures. The original due date was 10/9/26. An extension was given until 11/20/26. The operation has made attempts to reach out to the manufacture/installer for the required documentation, but has been unsuccessful. The director requested additional time to obtain the information or complete a new test.”

    Rule 746.4913. Medium, by Texas’s label. Correction date, as Texas HHSC recorded it: Nov 20, 2026.

Jun 11, 2026: report to the state1 deficiency

  • Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity

    “A child was unsupervised for 1-2 minutes in a secure area of the building.”

    Rule 746.1205(a)(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jul 10, 2026. Correction verified: Jul 21, 2026.

Apr 8, 2026: inspection1 deficiency

  • Minimum Qualifications Employees and Caregivers - Affidavit (Form 2985)

    “Out of 10 caregiver files reviewed, 4 were missing required affidavit 2985.”

    Rule 746.1105(3). Low, by Texas’s label. Correction date, as Texas HHSC recorded it: Apr 10, 2026. Correction verified: Apr 15, 2026.

Feb 25, 2026: report to the state1 deficiency

  • Children Handwashing After Toileting or Diapering

    “Through an investigation, it was determined that children are not consistently washing hands after diapering.”

    Rule 746.3417(3). Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Mar 26, 2026. Correction verified: Apr 8, 2026.

Jun 3, 2025: report to the state1 deficiency

  • Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity

    “A child was left unattended for 2 minutes while in care.”

    Rule 746.1205(a)(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jun 19, 2025. Correction verified: Jun 23, 2025.

May 1, 2025: inspection2 deficiencies

  • Required Admission Information - Special Needs Statement

    “One out of 10 children were missing special care needs information as being addressed in their file.”

    Rule 746.605(12). Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: May 8, 2025. Correction verified: May 9, 2025.

  • Documented Annual Training Area - 24 Hours Required

    “Two of the ten caregivers were missing 3 hours of annual training.”

    Rule 746.1309(a). Medium, by Texas’s label. Correction date, as Texas HHSC recorded it: May 15, 2025. Correction verified: May 9, 2025.

Dec 19, 2024: report to the state1 deficiency

  • Child/ Caregiver Ratio - 13 or More Children

    Rule 746.1601. Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Dec 27, 2024. Correction verified: Jan 7, 2025.

Jun 14, 2024: report to the state1 deficiency

  • Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity

    “A child was left unattended while in care.”

    Rule 746.1205(a)(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jun 21, 2024. Correction verified: Jul 1, 2024.

Mar 12, 2024: inspection1 deficiency

  • Required Admission Information - Special Needs Statement

    “4 children were missing special care needs documentation in their admissions forms.”

    Rule 746.605(13). Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Mar 26, 2024. Correction verified: Apr 24, 2024.

5 deficiencies older than three years
Aug 8, 2023: report to the state1 deficiency

  • Administering Medication - According to Label Directions

    Rule 746.3805(a)(1). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Aug 14, 2023. Correction verified: Aug 16, 2023.

Jan 24, 2023: report to the state1 deficiency

  • AP Initial background checks submitted - At the time you hire someone

    Rule 745.621(a)(2). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jan 30, 2023. Correction verified: Feb 6, 2023.

Dec 8, 2022: inspection1 deficiency

  • Written Feeding Instructions - Review and Update Every 30 Days

    “Two infants were missing infant feeding sheets signed by parent.”

    Rule 746.2421(b). Medium, by Texas’s label. Correction date, as Texas HHSC recorded it: Dec 15, 2022. Correction verified: Dec 14, 2022.

Aug 18, 2022: report to the state1 deficiency

  • Responsibilities of Caregivers - Supervision of Children

    Rule 746.1203(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Aug 22, 2022. Correction verified: Aug 23, 2022.

Jan 31, 2022: inspection1 deficiency

  • Positive Methods of Discipline and Guidance - Brief Supervised Separation

    “A total of 3 caregivers stated they will separate the child from group as discipline for more than the allowed time (usually 1-2 minutes more).”

    Rule 746.2803(4)(D). Medium, by Texas’s label. Corrected during the inspection. Correction date, as Texas HHSC recorded it: Jan 31, 2022.

All 45 visits on record
Inspections, investigations and reports to the state
DateVisitWhat the record says
Oct 28, 2026InspectionNo violation found
Oct 13, 2026InspectionNo violation found
Sep 18, 2026Report to the stateNo violation found
Sep 4, 2026InspectionNo violation found
Sep 3, 2026Report to the state2 deficiencies cited
Aug 12, 2026InspectionNo violation found
Jul 21, 2026InspectionNo violation found
Jun 15, 2026InspectionNo violation found
Jun 11, 2026Report to the state1 deficiency cited
Apr 24, 2026InspectionNo violation found
Apr 23, 2026Report to the stateNo violation found
Apr 8, 2026Inspection1 deficiency cited
Feb 26, 2026InspectionNo violation found
Feb 25, 2026Report to the state1 deficiency cited
Dec 18, 2025InspectionNo violation found
Dec 17, 2025Report to the stateNo violation found
Jun 23, 2025InspectionNo violation found
Jun 5, 2025InspectionNo violation found
Jun 3, 2025Report to the state1 deficiency cited
May 1, 2025Inspection2 deficiencies cited
Jan 7, 2025InspectionNo violation found
Dec 20, 2024InspectionNo violation found
Dec 19, 2024Report to the state1 deficiency cited
Sep 17, 2024InspectionNo violation found
Jul 1, 2024InspectionNo violation found
Jun 18, 2024InspectionNo violation found
Jun 14, 2024Report to the state1 deficiency cited
Mar 12, 2024Inspection1 deficiency cited
Mar 9, 2024Report to the stateNo violation found
Nov 20, 2023InspectionNo violation found
Aug 23, 2023InspectionNo violation found
Aug 15, 2023InspectionNo violation found
Aug 10, 2023InspectionNo violation found
Aug 8, 2023Report to the state1 deficiency cited
Feb 6, 2023InspectionNo violation found
Jan 27, 2023InspectionNo violation found
Jan 24, 2023Report to the state1 deficiency cited
Dec 8, 2022Inspection1 deficiency cited
Aug 23, 2022InspectionNo violation found
Aug 19, 2022InspectionNo violation found
Aug 18, 2022Report to the state1 deficiency cited
May 27, 2022InspectionNo violation found
May 26, 2022Report to the stateNo violation found
Feb 16, 2022InspectionNo violation found
Jan 31, 2022Inspection1 deficiency cited

Is it licensed?

  • Licensed Center, permit issued Mar 5, 2020.
  • Licensed for ages: Infant, Toddler, Pre-Kindergarten, School.
  • Capacity: 196 children.
Source:

Texas HHSC, child care operations. Released Nov 5, 2026. Updated daily.

Has Texas acted against it?

  • No corrective or adverse action by Texas on record.
  • 14 reports to the state on record; Texas doesn’t publish whether they were .
Source:

Texas HHSC, child care operations and inspections and investigations. Released Nov 5, 2026. Updated daily.

Who does the caring?

  • Texas doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Texas’s open data doesn’t list owners.

How is it rated?

  • Not rated in Texas Rising Star.
Source:

Texas Workforce Commission, subsidy providers and Texas Rising Star. Released Nov 5, 2026. Updated daily.

How does it compare nearby?

  • Among 647 child care providers in Collin County, the middle value for deficiencies cited in the last three years was 2; this one had 11.
Source:

Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.

11 of the 647 in Collin County, as the source lists them, same ZIP code first
PlaceDeficiencies, 3 years
Parkway Hills Baptist Church Weekday Preschool0
Burnham Rd Kindercare11
Children’s Learning Adventure Child Care Center7
Primrose School of Plano at Preston Meadow9
Adventure Kids Playcare9
St. Andrew Preschool0
Richmond Hill Montessori3
Kid Connect Preschool5
Plano Day School0
Windhaven Academy This child care provider11
Twinkle Nursery LLC7
Preston Park Montessori Academy6

What the record doesn’t say

  • Texas doesn’t publish whether a complaint was substantiated.
  • Texas rates some paperwork slips as High risk, so read what was actually cited.
  • Texas doesn’t publish staffing levels or owners for individual providers.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Texas HHSC or Texas Workforce Commission. Texas’s own record is on its child care search. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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