Hearth Record

Gem Academy

A licensed child care center in Plano, Texas 75023

6300 Independence Pkwy Ste A, Plano, Texas 75023. (469) 609-2190.

Texas’s own record, on its child care search

Watch and the shortlist are kept with a free account, on every device. Your watch list. Texas’s own record is on its child care search.

The short answer

Record last released by Texas HHSC on Nov 5, 2026.

The last 24 months 15 deficiencies in 3 months of the last 36. Last cited Jul 2026. Most serious: High. Every month

Each figure’s source sits beside it, in its section below.

What these words mean5
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Texas’s risk levels
Texas gives each child care deficiency a risk level, by how likely it is to harm a child: Low, Medium Low, Medium, Medium High or High. High is its most serious. Source: Texas Health and Human Services Commission, Child Care Regulation.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

15 deficiencies cited in the last three years

The middle of the 647 child care providers in Collin County had 2.

19 inspections on record. The latest, on Sep 28, 2026: no violation found.

Rated High by Texas: Policies Comply with Rules, at the inspection on Jul 15, 2026

Rated High by Texas: AP Background check results - Must receive notification prior to allowing subject to be present at your operation, at the inspection on Jul 9, 2025

Rated High by Texas: AP Background check results - Must receive notification prior to allowing subject to be present at your operation, at the inspection on Jan 26, 2024

Source:

Texas HHSC, deficiencies (non-compliance data) and inspections and investigations. Released Nov 5, 2026. Updated daily.

When those deficiencies happened

15 deficiencies in 3 months of the last 36. Last cited Jul 2026. Most serious: High. The last 3 years, to Nov 5, 2026.

15 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in Texas’s words

Grouped by visit, newest first, with the risk level Texas gave it, from Low to High.

Source:

Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.

Jul 15, 2026: inspection3 deficiencies
  • Policies Comply with Rules

    “The permit holder is operating in compliance with the Minimum Standard Rules. The operation has repeated deficiencies for operating more than 5 hours a day and requires records.”

    Rule 744.201(1). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jul 15, 2026. Correction verified: Jul 30, 2026.

  • Immunization Exception or Exemption on File and Verified

    “There were 11 children in care and the operation only had 5 children’s records available for review and stated that they are waiting on immunizations from 6 children and did not have records avalaible for them.”

    Rule 744.613(c). Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jul 20, 2026. Correction verified: Jul 30, 2026.

  • Care Requirements 5 or More Hours - Provide Indoor and Outdoor Active Play

    “The operation has been operating as early as 8:46am and as late as 4:02pm according to sign in documentation when their summer hours are from 10am until 2:59pm.”

    Rule 744.2002(3). Medium, by Texas’s label. Correction date, as Texas HHSC recorded it: Jul 17, 2026. Correction verified: Jul 30, 2026.

Jul 7, 2026: inspection5 deficiencies
  • Director Present During Operating Hours

    “The Director was not present and does not clock in and out so their hours at the operation could not be verified.”

    Rule 744.1011. Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jul 10, 2026. Correction verified: Jul 30, 2026.

  • CPR Training and Recertification Adhere to Guidelines

    “Three of the six staff employed at the operation only had online CPR certificates that did not involve the hands on use of a manikin.”

    Rule 744.1315(b)(1). Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jul 24, 2026. Correction verified: Jul 30, 2026.

  • Active Play Surfacing In Use Zones - Height = Depth of Loose Fill

    “The operation was using an 8ft rock climbing wall in a classroom without surfacing.”

    Rule 744.3251(b). Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jul 7, 2026. Correction verified: Jul 30, 2026.

  • Care Requirements 5 or More Hours - Provide Indoor and Outdoor Active Play

    “The operation is offering summer care from 9am-3pm and the operations plan for summer use is between 10am-2:59am.”

    Rule 744.2002(3). Medium, by Texas’s label. Correction date, as Texas HHSC recorded it: Jul 7, 2026. Correction verified: Jul 30, 2026.

  • Provide Access to Children’s Records - Licensing

    “There were no records for 14 children in care at the operation with 23 chidlren enrolled.”

    Rule 744.601(c). Medium, by Texas’s label. Correction date, as Texas HHSC recorded it: Jul 15, 2026. Correction verified: Jul 30, 2026.

Jul 1, 2026: inspection4 deficiencies
  • Other Programs Must Not Use Licensed Indoor Space

    “The operation has been renting out the gym and other areas of the operation to other organizations without notifying licensing or developing a planned for the shared space.”

    Rule 744.2909. Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jul 1, 2026. Correction verified: Jul 7, 2026.

  • Care Requirements 5 or More Hours - Provide Indoor and Outdoor Active Play

    “The operation is offering summer care from 9am-3pm and does not have an outdoor area.”

    Rule 744.2002(3). Medium, by Texas’s label. Correction date, as Texas HHSC recorded it: Jul 1, 2026. Correction verified: Jul 7, 2026.

  • Notification of Change in Hours, Days, Months of Operation

    “The operation has been operating form 10am-6pm, there were 6 children in care when the walkthrough was conducted and according to documentation they had been there since 9am.”

    Rule 744.301(6). Medium, by Texas’s label. Correction date, as Texas HHSC recorded it: Jul 1, 2026. Correction verified: Jul 7, 2026.

  • Provide Access to Children’s Records - Licensing

    “There was no access to children’s records during the operation and the site director did not have access to the computer.”

    Rule 744.601(c). Medium, by Texas’s label. Correction date, as Texas HHSC recorded it: Jul 1, 2026. Correction verified: Jul 7, 2026.

Jul 9, 2025: inspection2 deficiencies
  • AP Background check results - Must receive notification prior to allowing subject to be present at your operation

    “There was a caregiver with a provisional background left in the classroom alone with children.”

    Rule 745.641. High, by Texas’s label. Corrected during the inspection. Correction date, as Texas HHSC recorded it: Jul 9, 2025.

  • Required Records Maintained and Made Available - Safety Documentation for Emergency Drills, Fire Extinguishers, and Smoke Detectors

    “The operation does not have fire drill documentation available for review.”

    Rule 744.801(9). Medium, by Texas’s label. Correction date, as Texas HHSC recorded it: Jul 11, 2025. Correction verified: Jul 14, 2025.

Jan 26, 2024: inspection1 deficiency
  • AP Background check results - Must receive notification prior to allowing subject to be present at your operation

    “One caregiver was present without a background check determination. This was corrected at inspection when the caregiver was sent home until the background check results came back.”

    Rule 745.641. High, by Texas’s label. Corrected during the inspection. Correction date, as Texas HHSC recorded it: Jan 26, 2024.

5 deficiencies older than three years
Jul 6, 2023: inspection2 deficiencies
  • AP Background check results - Must receive notification prior to allowing subject to be present at your operation

    “One staff was present while child in care with no background check submitted.”

    Rule 745.641. High, by Texas’s label. Corrected during the inspection. Correction date, as Texas HHSC recorded it: Jul 6, 2023.

  • Required Records Maintained and Made Available - Personnel and Training Records

    “Two out ten staff files were not available for review during the visit.”

    Rule 744.801(2). Medium, by Texas’s label. Correction date, as Texas HHSC recorded it: Jul 20, 2023. Correction verified: Jul 21, 2023.

Jul 25, 2022: inspection3 deficiencies
  • Written Operational Policies - Emergency Preparedness Plans

    “The parent handbook/operational policies were missing several items to include the emergency preparness section.”

    Rule 744.501(22). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Aug 1, 2022. Correction verified: Aug 1, 2022.

  • Required Records Maintained and Made Available - Fire Inspection Report, Including Written Approval for Above/Below Ground Level Care

    “The fire inspection approval was not available during the visit.”

    Rule 744.801(10). Medium, by Texas’s label. Correction date, as Texas HHSC recorded it: Aug 1, 2022. Correction verified: Jul 27, 2022.

  • Required Records Maintained and Made Available - Personnel and Training Records

    “No files were available for review.”

    Rule 744.801(2). Medium, by Texas’s label. Correction date, as Texas HHSC recorded it: Aug 1, 2022. Correction verified: Aug 1, 2022.

All 19 visits on record
Inspections, investigations and reports to the state
DateVisitWhat the record says
Sep 28, 2026InspectionNo violation found
Jul 30, 2026InspectionNo violation found
Jul 15, 2026Inspection3 deficiencies cited
Jul 7, 2026Inspection5 deficiencies cited
Jul 1, 2026Inspection4 deficiencies cited
Jul 25, 2025InspectionNo violation found
Jul 9, 2025Inspection2 deficiencies cited
Jan 24, 2025InspectionNo violation found
Jul 9, 2024InspectionNo violation found
Feb 1, 2024InspectionNo violation found
Jan 26, 2024Inspection1 deficiency cited
Jul 6, 2023Inspection2 deficiencies cited
May 3, 2023InspectionNo violation found
Apr 26, 2023InspectionNo violation found
Feb 6, 2023InspectionNo violation found
Nov 16, 2022InspectionNo violation found
Oct 20, 2022InspectionNo violation found
Aug 1, 2022InspectionNo violation found
Jul 25, 2022Inspection3 deficiencies cited

Is it licensed?

  • Licensed Center, permit issued Jul 25, 2023.
  • Licensed for ages: Pre-Kindergarten, School.
  • Capacity: 170 children.
Source:

Texas HHSC, child care operations. Released Nov 5, 2026. Updated daily.

Has Texas acted against it?

  • No corrective or adverse action by Texas on record.
  • 0 reports to the state on record; Texas doesn’t publish whether they were .
Source:

Texas HHSC, child care operations and inspections and investigations. Released Nov 5, 2026. Updated daily.

Who does the caring?

  • Texas doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Texas’s open data doesn’t list owners.

How is it rated?

  • Not rated in Texas Rising Star.
Source:

Texas Workforce Commission, subsidy providers and Texas Rising Star. Released Nov 5, 2026. Updated daily.

How does it compare nearby?

  • Among 647 child care providers in Collin County, the middle value for deficiencies cited in the last three years was 2; this one had 15.
Source:

Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.

What the record doesn’t say

  • Texas doesn’t publish whether a complaint was substantiated.
  • Texas rates some paperwork slips as High risk, so read what was actually cited.
  • Texas doesn’t publish staffing levels or owners for individual providers.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Texas HHSC or Texas Workforce Commission. Texas’s own record is on its child care search. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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