Primrose School of Plano at Chase Oaks
A licensed child care center in Plano, Texas 75023
6525 Chase Oaks Blvd, Plano, Texas 75023. (972) 517-1173.
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The short answer
Record last released by Texas HHSC on Nov 5, 2026.
- 5 deficiencies cited in the last three years Middle in Collin County: 2
- 3 rated High by Texas, its most serious level (needs attention)
- 17 inspections on record
- Not rated Texas Rising Star rating
Each figure’s source sits beside it, in its section below.
What these words mean5
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Texas’s risk levels
- Texas gives each child care deficiency a risk level, by how likely it is to harm a child: Low, Medium Low, Medium, Medium High or High. High is its most serious. Source: Texas Health and Human Services Commission, Child Care Regulation.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
5 deficiencies cited in the last three years
The middle of the 647 child care providers in Collin County had 2.
17 inspections on record. The latest, on Feb 12, 2026: no violation found.
Rated High by Texas: Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity, at the report to the state on Dec 31, 2025
Rated High by Texas: Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control, at the report to the state on Jun 23, 2025
Rated High by Texas: Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity, at the report to the state on Jun 23, 2025
Texas HHSC, deficiencies (non-compliance data) and inspections and investigations. Released Nov 5, 2026. Updated daily.
When those deficiencies happened
5 deficiencies in 3 months of the last 36. Last cited Dec 2025. Most serious: High. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, in Texas’s words
Grouped by visit, newest first, with the risk level Texas gave it, from Low to High.
Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.
Dec 31, 2025: report to the state1 deficiency
-
Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
“It was determined in an investigation that a child was able to exit out the front door and was in the parking lot for approximately one minute.”
Jun 23, 2025: report to the state3 deficiencies
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Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
“The caregiver did not use good judgment but not relaying information to management about an injured or ill child so that the parent could be called. The caregiver only notified the parent in the app and did not give all symptoms to the child’s discomfort.”
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Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
“A child in care sustained a serious injury and the caregiver was not aware of how the injury occurred. The child was not participating in class and could not bear weight on the leg.”
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AP Parental Communication - Injury Requires Treatment by Health Care Professional or Hospitalization
“A child sustained a broken femur. The caregiver was unaware of the injury. Medical stated this type of injury is immediately noticeable and the child would cry. The child did cry and the staff saw similar signs of the child’s constipation. However, the child could not bear weight which not a symptom of his constipation. The parent was not informed of this other symptom. The child was crying from the end of nap to pick up at 5:55pm.”
Jan 12, 2024: report to the state1 deficiency
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Parental Notification of Less Serious Injuries
“The operation did not notify the parent of an injury at pickup.”
5 deficiencies older than three years
Dec 2, 2022: report to the state3 deficiencies
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Responsibilities of Caregivers - Supervision of Children
“A child was left unsupervised in a classroom.”
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Report Situation Placing Children at Risk
“Licensing was not notified of an incident where a child was left unsupervised.”
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Parental Communication - Situation that Placed a Child at Risk
“Parents were not notified that a child was left unsupervised.”
May 23, 2022: inspection2 deficiencies
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First Aid Kit - Incomplete Kit
“First Aid Kit located in the kitchen of the operation missing scissors and thermometer.”
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Children’s Products- Annual Certification
“Annual CPSC form last dated as 8-25-2020.”
All 27 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Feb 12, 2026 | Inspection | No violation found |
| Jan 2, 2026 | Inspection | No violation found |
| Dec 31, 2025 | Report to the state | 1 deficiency cited |
| Dec 16, 2025 | Inspection | No violation found |
| Sep 17, 2025 | Inspection | No violation found |
| Sep 4, 2025 | Inspection | No violation found |
| Aug 21, 2025 | Inspection | No violation found |
| Aug 19, 2025 | Report to the state | No violation found |
| Jun 23, 2025 | Report to the state | 3 deficiencies cited |
| Jun 19, 2025 | Inspection | No violation found |
| Jun 2, 2025 | Report to the state | No violation found |
| May 21, 2025 | Inspection | No violation found |
| May 20, 2025 | Report to the state | No violation found |
| Jan 15, 2025 | Inspection | No violation found |
| Nov 19, 2024 | Inspection | No violation found |
| Nov 6, 2024 | Report to the state | No violation found |
| Feb 22, 2024 | Inspection | No violation found |
| Jan 12, 2024 | Report to the state | 1 deficiency cited |
| Dec 21, 2023 | Inspection | No violation found |
| Dec 14, 2023 | Report to the state | No violation found |
| Oct 2, 2023 | Inspection | No violation found |
| Sep 18, 2023 | Report to the state | No violation found |
| Apr 11, 2023 | Inspection | No violation found |
| Jan 11, 2023 | Inspection | No violation found |
| Dec 6, 2022 | Inspection | No violation found |
| Dec 2, 2022 | Report to the state | 3 deficiencies cited |
| May 23, 2022 | Inspection | 2 deficiencies cited |
Is it licensed?
- Licensed Center, permit issued Mar 11, 2013.
- Licensed for ages: Infant, Toddler, Pre-Kindergarten, School.
- Capacity: 221 children.
Texas HHSC, child care operations. Released Nov 5, 2026. Updated daily.
Has Texas acted against it?
- No corrective or adverse action by Texas on record.
- 10 reports to the state on record; Texas doesn’t publish whether they were A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency..
Texas HHSC, child care operations and inspections and investigations. Released Nov 5, 2026. Updated daily.
Who does the caring?
- Texas doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.
Who owns it?
- Texas’s open data doesn’t list owners.
How is it rated?
- Not rated in Texas Rising Star.
Texas Workforce Commission, subsidy providers and Texas Rising Star. Released Nov 5, 2026. Updated daily.
How does it compare nearby?
- Among 647 child care providers in Collin County, the middle value for deficiencies cited in the last three years was 2; this one had 5.
Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.
| Place | Deficiencies, 3 years |
|---|---|
| Kids Learning Center | 6 |
| Primrose School of Plano at Chase Oaks This child care provider | 5 |
| Ark Adventure Preschool | 1 |
| North Custer Kindercare | 15 |
| Ms Vickies Learning Center | 1 |
| Virna C Anticona | 0 |
| Loving in Home Daycare | 0 |
| Happy Nest Childcare | 6 |
| Dora Stuart | Not given |
| Hunters Glen Baptist Clc | 0 |
| Little Learners Daycare | 24 |
| Legacy Church Preschool | 0 |
What the record doesn’t say
- Texas doesn’t publish whether a complaint was substantiated.
- Texas rates some paperwork slips as High risk, so read what was actually cited.
- Texas doesn’t publish staffing levels or owners for individual providers.
Sources
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Texas Health and Human Services Commission, Child care operations (bc5r-88dy).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
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Texas Health and Human Services Commission, Inspections and investigations (m5q4-3y3d).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
-
Texas Health and Human Services Commission, Deficiencies (non-compliance data) (tqgd-mf4x).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
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Texas Workforce Commission, Subsidy providers and Texas Rising Star.
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. No licence stated.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Texas HHSC or Texas Workforce Commission. Texas’s own record is on its child care search. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.