North Custer Kindercare
A licensed child care center in Plano, Texas 75023
6525 Custer Rd, Plano, Texas 75023. (972) 618-0011.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Texas’s own record is on its child care search.
The short answer
Record last released by Texas HHSC on Nov 5, 2026.
- 15 deficiencies cited in the last three years Middle in Collin County: 2
- 9 rated High by Texas, its most serious level (needs attention)
- 17 inspections on record
- Not rated Texas Rising Star rating
Each figure’s source sits beside it, in its section below.
What these words mean5
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Texas’s risk levels
- Texas gives each child care deficiency a risk level, by how likely it is to harm a child: Low, Medium Low, Medium, Medium High or High. High is its most serious. Source: Texas Health and Human Services Commission, Child Care Regulation.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
15 deficiencies cited in the last three years
The middle of the 647 child care providers in Collin County had 2.
17 inspections on record. The latest, on Apr 22, 2026: 1 deficiency cited.
Rated High by Texas: AP Background check results - Must receive notification prior to allowing subject to be present at your operation, at the assessment on Feb 5, 2024
Rated High by Texas: Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control, at the report to the state on Jan 29, 2024
Rated High by Texas: AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited, at the report to the state on Jan 29, 2024
6 more rated High; all are listed below.
Texas HHSC, deficiencies (non-compliance data) and inspections and investigations. Released Nov 5, 2026. Updated daily.
When those deficiencies happened
15 deficiencies in 5 months of the last 36. Last cited Apr 2026. Most serious: High. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, in Texas’s words
Grouped by visit, newest first, with the risk level Texas gave it, from Low to High.
Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.
Apr 22, 2026: inspection1 deficiency
-
Written Feeding Instructions - Review and Update Every 30 Days
“Three of the infants in care did not have update infant feeding instructions.”
May 21, 2025: inspection1 deficiency
-
CPR Training and Recertification Adhere to Guidelines-skill based
“One caregiver has a CPR training that does not adhere to American Heart Association guidelines.”
Jul 11, 2024: inspection3 deficiencies
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Each Caregiver and the Director Must Have Current Training in pediatric first aid with rescue breathing and choking.
“Three caregivers did not have current CPR/First Aid training.”
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Documentation of Gas Leak Inspection
“The last gas leak test at the operation was dated 9/17/21, therefore another inspection would have been required as of 9/18/23, the operation did not have an inspection after 9/17/21 on file.”
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Children’s Records - Immunizations
“Three of 10 children’s files reviewed did not have immunization records or did not have current immunization records.”
Feb 5, 2024: assessment1 deficiency
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AP Background check results - Must receive notification prior to allowing subject to be present at your operation
“There was one caregiver present without an active background check.”
Jan 29, 2024: report to the state9 deficiencies
-
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
“A caregiver did not demonstrate good judgement in not following transportation policies and procedures while transporting children.”
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AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
“Based on a DFPS investigation this standard was evaluated and found to be deficient. A child was neglected while in care.”
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Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
“It was determined that the operation did not have physical proximity to and auditory or visual awareness of a child for an extended period of time.”
-
Report Situation Placing Children at Risk
“The operation did not notify licensing of a situation that placed a child at risk within the 2 day period.”
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Parental Communication - Situation that Placed a Child at Risk
“The operation did not immediately notify a parent that their child had been left on the operation vehicle.”
-
Safety Precautions for Loading and Unloading Children - Account for All Children
“A driver at the operation did not ensure each child was accounted for before exiting the vehicle.”
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AP Safety Precautions for Loading and Unloading Children - No Child Unattended
“It was determined that a child was left unattended on a vehicle.”
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Electronic Child Safety Alarm - installed and maintained according to manufacturer’s instructions
“It was determined that the child safety alarm on one of the buses at the operation is not in working order.”
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Children’s Records - Storage
“A child’s record was not kept for 3 months post unenrollment.”
11 deficiencies older than three years
Jul 28, 2023: inspection3 deficiencies
-
Annual Sanitation Inspection
“The last sanitation inspection completed for the operation was 12/06/21.”
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Documentation of Fire Inspection
“The last fire inspection the operation had documentation for was completed on 3/18/22.”
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Documentation of Drills
“The operation had not completed a fire drill since November of 2022.”
Nov 17, 2022: assessment2 deficiencies
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AP Background check results - Must receive notification prior to allowing subject to be present at your operation
“The acting director does not have an eligible background check determination from the background check unit.”
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Report Change in Director
“The acting director of the operation has been in the position since 10/24/2022 without any notification to licensing until 11/16/2022.”
Aug 8, 2022: inspection4 deficiencies
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Training Requirements for Employees and Caregivers - 24 Annual Training
“Eight staff who have been employed over 12 months did not have all of their required training hours. Training hours provided by the operation fro review were dated year 2020.”
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Maximum Group Size 13 or More Children
“The infant room was observed to have 13 infants present with 3 caregivers. The specified age group of the classroom was 11 months according to birthday documents of the children present.The operation did bring the standard into compliance by splitting the group.”
-
Annual Fire Inspection - Conducted by Fire Marshal
“The operation did not have a recent fire inspection on fire for review only documenation of an invoice that was date 3/25/2022.”
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Fire Drill Monthly - Exit in 3 Minutes
“According to doumentation provided by the operation the operation had not conducted a fire drill since 8/2021. The operation was able to bring this standard into compliance by conducting a fire drill today.”
Mar 8, 2022: report to the state2 deficiencies
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Responsibilities of Caregivers- Supervision of Children
“Based on the information gathered during the investigation, it has been determined that child was able to walk outside the operation due to the caregiver not having physical proximity that allowed visual and/or auditory awareness of the child in care.”
-
Responsibilities of Caregivers - Free of other activities
“Based on the information gathered during the investigation, it has been determined that the caregiver was conducting janitorial duties (sweeping/cleaning) while children were in care.”
All 23 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Apr 22, 2026 | Inspection | 1 deficiency cited |
| Jan 6, 2026 | Inspection | No violation found |
| Oct 28, 2025 | Inspection | No violation found |
| Oct 27, 2025 | Report to the state | No violation found |
| Sep 8, 2025 | Inspection | No violation found |
| May 21, 2025 | Inspection | 1 deficiency cited |
| Jan 23, 2025 | Inspection | No violation found |
| Nov 13, 2024 | Inspection | No violation found |
| Oct 31, 2024 | Report to the state | No violation found |
| Oct 24, 2024 | Inspection | No violation found |
| Jul 11, 2024 | Inspection | 3 deficiencies cited |
| May 29, 2024 | Inspection | No violation found |
| Feb 16, 2024 | Inspection | No violation found |
| Feb 5, 2024 | Assessment | 1 deficiency cited |
| Jan 29, 2024 | Report to the state | 9 deficiencies cited |
| Nov 29, 2023 | Inspection | No violation found |
| Jul 28, 2023 | Inspection | 3 deficiencies cited |
| Nov 29, 2022 | Inspection | No violation found |
| Nov 17, 2022 | Assessment | 2 deficiencies cited |
| Aug 8, 2022 | Inspection | 4 deficiencies cited |
| Mar 31, 2022 | Inspection | No violation found |
| Mar 10, 2022 | Inspection | No violation found |
| Mar 8, 2022 | Report to the state | 2 deficiencies cited |
Is it licensed?
- Licensed Center, permit issued Jul 12, 1988.
- Accepts state child care subsidies.
- Licensed for ages: Infant, Toddler, Pre-Kindergarten, School.
- Capacity: 130 children.
Texas HHSC, child care operations. Released Nov 5, 2026. Updated daily.
Has Texas acted against it?
- No corrective or adverse action by Texas on record.
- 4 reports to the state on record; Texas doesn’t publish whether they were A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency..
Texas HHSC, child care operations and inspections and investigations. Released Nov 5, 2026. Updated daily.
Who does the caring?
- Texas doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.
Who owns it?
- Texas’s open data doesn’t list owners.
How is it rated?
- Not rated in Texas Rising Star.
Texas Workforce Commission, subsidy providers and Texas Rising Star. Released Nov 5, 2026. Updated daily.
How does it compare nearby?
- Among 647 child care providers in Collin County, the middle value for deficiencies cited in the last three years was 2; this one had 15.
Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.
| Place | Deficiencies, 3 years |
|---|---|
| Kids Learning Center | 6 |
| Primrose School of Plano at Chase Oaks | 5 |
| Ark Adventure Preschool | 1 |
| North Custer Kindercare This child care provider | 15 |
| Ms Vickies Learning Center | 1 |
| Virna C Anticona | 0 |
| Loving in Home Daycare | 0 |
| Happy Nest Childcare | 6 |
| Dora Stuart | Not given |
| Hunters Glen Baptist Clc | 0 |
| Little Learners Daycare | 24 |
| Legacy Church Preschool | 0 |
What the record doesn’t say
- Texas doesn’t publish whether a complaint was substantiated.
- Texas rates some paperwork slips as High risk, so read what was actually cited.
- Texas doesn’t publish staffing levels or owners for individual providers.
Sources
-
Texas Health and Human Services Commission, Child care operations (bc5r-88dy).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
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Texas Health and Human Services Commission, Inspections and investigations (m5q4-3y3d).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
-
Texas Health and Human Services Commission, Deficiencies (non-compliance data) (tqgd-mf4x).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
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Texas Workforce Commission, Subsidy providers and Texas Rising Star.
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. No licence stated.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Texas HHSC or Texas Workforce Commission. Texas’s own record is on its child care search. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the provider
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Replies
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Paid listing
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