Tender Hearts Inc.

In accordance with the provisions of sections 413 and 415 of the Social Services Law, caregivers must immediately report any suspected incidents of child abuse or maltreatment concerning a child receiving child care to the Statewide Central Register of Child Abuse and Maltreatment or cause such a report to be made when the caregiver has reasonable cause to suspect that a child coming before them in their capacity as caregiver in a group family day care is an abused or maltreated child. Such report must be followed by a written report within 48 hours, in the form and manner prescribed by the Office, to the child protective service of the social services district in the county in which the child resides.

Rule 416.10(b). From a complaint.

The provider, assistant(s), and substitutes must each meet the following qualifications: be capable of providing, and agree to provide, safe and suitable care to children which is supportive of the children’s physical, intellectual, emotional and social well-being;

Rule 416.13(a)(3). From a complaint.

The caregiver must immediately notify the parent and Office upon learning of the following events involving a child which occurred while the child was in care at the program or was being transported by a caregiver: serious incident,

Rule 416.15(b)(14)(ii). From a complaint.

Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a caregiver’s range of vision except as provided in section 416.8(b) of this Part and that the caregiver be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child’s age, emotional, physical and cognitive development.

Rule 416.8(a). From a complaint.

Evacuation drills must be conducted at least monthly during the hours of operation of the group family day care home.

Rule 416.4(b)(1). Corrected during the inspection.

Suitable precautions must be taken to eliminate all conditions in areas accessible to children which pose a safety or health hazard.

Rule 416.5(a).

Two caregivers must be present when more than six children, none of whom are school age, are in care.

Rule 416.8(j)(2).

Each employee and volunteer must complete a minimum of thirty (30) hours of training every two years. The required 30 hours of training every two years is subject to the following conditions:

Rule 416.14(c). From a complaint.

The caregivers must use acceptable techniques and approaches to help children solve problems.

Rule 416.9(b). From a complaint.

Physical restraint is prohibited. Physical restraint is the act of using force to extremely limit a child’s body movements for a lengthy period of time. It involves holding a child against his/her will and putting pressure on the child’s chest and/or extremities in an effort to significantly restrict his/her movement, thereby making it extremely difficult for a child to move. It may also involve holding a child flat on the ground and restricting his/her body from movement.

Rule 416.9(h). From a complaint.

The licensee must maintain on file a record of each evacuation drill conducted, using forms provided by the Office or approved equivalents.

Rule 416.4(b)(4).

Each group family day care home shall require visitors to the home to: sign in upon entry to the premises;

Rule 416.8(p)(1)(i). Corrected during the inspection.