Hearth Record

Love’s Creation Home Care

A family child care home in Charlotte, North Carolina 28262

6821 Rain Creek Way, Charlotte, North Carolina 28262. (704) 953-3412.

North Carolina’s own record, on ncchildcare.ncdhhs.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. North Carolina’s own record is on ncchildcare.ncdhhs.gov.

The short answer

The last 24 months 28 violations in 4 months of the last 36. Last cited Feb 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean5
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Quality rating
Many states rate child care in a quality rating system that goes past the licensing rules, such as Texas Rising Star or Kentucky All STARS. Taking part is often voluntary, so a program with no rating hasn’t been rated low. Source: Each state’s quality rating system.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

5 DCDEE visits in the last three years, the latest on Jun 23, 2026.

28 violations cited in the last three years, 28 of them marked corrected.

Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

When those violations happened

28 violations in 4 months of the last 36. Last cited Feb 2026. The last 3 years, to Nov 3, 2026.

28 violations by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each violation, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

Feb 5, 2026: unannounced3 violations
  • A child care operator did not notify the Division of any new child care providers, as defined in G.S.

    “110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility roster was not created and uploaded in the ABCMS portal.”

    Rule A child care operator did not notify the Division of any new child care providers, as defined in G.S.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Apr 22, 2026. Correction verified: by a letter from the provider.

  • Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered.

    “Two (2) health and safety trainings, medication administration and child maltreatment training, were not renewed every five (5) years.”

    Rule Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 19, 2026. Correction verified: by a letter from the provider.

  • Telephone numbers for the fire department, law enforcement office, emergency medical service, and poison control were not posted in a location visible in the home.

    “Emergency numbers were not posted.”

    Rule Telephone numbers for the fire department, law enforcement office, emergency medical service, and poison control were not posted in a location visible in the home.. Corrected during the inspection.

Feb 27, 2025: unannounced11 violations
  • Application was not on file for each enrolled child, including his/her own preschool child(ren) who are not school-age.

    “Three (3) child applications were not signed by the parent.”

    Rule Application was not on file for each enrolled child, including his/her own preschool child(ren) who are not school-age.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 13, 2025. Correction verified: by a letter from the provider.

  • Authorization to seek medical care in the parent’s absence was not available.

    “Three (3) children did not have signed authorization to seek medical care on file.”

    Rule Authorization to seek medical care in the parent's absence was not available.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 13, 2025. Correction verified: by a letter from the provider.

  • Copy of each child’s health assessment, including the operator’s own preschool child(ren), was not on file within 30 days of enrollment.

    “One (1) child did not have a medical report on file.”

    Rule Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 13, 2025. Correction verified: by a letter from the provider.

  • Monthly check for hazards on the outdoor play area was not completed using a form supplied by the Division.

    “A playground inspection was not completed in January 2025.”

    Rule Monthly check for hazards on the outdoor play area was not completed using a form supplied by the Division.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 10, 2025. Correction verified: by a letter from the provider.

  • Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered.

    “Health and safety trainings were due in April 2024 and had not been renewed.”

    Rule Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Apr 3, 2025. Correction verified: by a letter from the provider.

  • Operator did not provide a copy of the shaken baby syndrome and abusive head trauma policy to parents at time of enrollment, and / or within fourteen days of a changes to the policy.

    “One (1) child did not have a signed policy on file for review.”

    Rule Operator did not provide a copy of the shaken baby syndrome and abusive head trauma policy to parents at time of enrollment, and / or within fourteen days of a changes to the policy.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 13, 2025. Correction verified: by a letter from the provider.

  • Signed and dated statement which attests that a copy of the discipline policy was given to and discussed with a parent/guardian of each child prior to enrollment was not on file in the home.

    “Two (2) children did not have the enrollment date listed on the signed discipline policy and one (1) child did not have signed discipline policy on file.”

    Rule Signed and dated statement which attests that a copy of the discipline policy was given to and discussed with a parent/guardian of each child prior to enrollment was not on file in the home.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 13, 2025. Correction verified: by a letter from the provider.

  • Sleeping infants, ages 12 months and younger were not visually checked every 15 minutes.

    “Safe sleep checks were not documented in February 2025 for the infant in care.”

    Rule Sleeping infants, ages 12 months and younger were not visually checked every 15 minutes.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 13, 2025. Correction verified: by a letter from the provider.

  • The operator did not conduct a monthly fire drill.

    “Fire drills were not documented for November and December 2024 and January 2025.”

    Rule The operator did not conduct a monthly fire drill.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 13, 2025. Correction verified: by a letter from the provider.

  • The operator did not conduct a quarterly lockdown or shelter-in-place drill and or the drill record was incomplete.

    “The last shelter-in-place drill was completed in September 2024. A drill should have been conducted in December 2024.”

    Rule The operator did not conduct a quarterly lockdown or shelter-in-place drill and or the drill record was incomplete.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 13, 2025. Correction verified: by a letter from the provider.

  • The operator did not review the EPR Plan annually or when information in the plan changed to ensure all information is current.

    “The EPR plan was not updated/reviewed annually.”

    Rule The operator did not review the EPR Plan annually or when information in the plan changed to ensure all information is current.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 13, 2025. Correction verified: by a letter from the provider.

Nov 1, 2024: unannounced3 violations
  • Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of 30 days.

    “Safe sleep checks were not documented since 10/9/24 and were not maintained for a minimum of 30 days.”

    Rule Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of 30 days.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 11, 2024. Correction verified: by a letter from the provider.

  • License was not posted in a place in the home where parents are able to view daily.

    “The current Two Star permit issued May 7, 2018 was not posted. The Three Star permit dated March 26, 2008 was posted in the hallway.”

    Rule License was not posted in a place in the home where parents are able to view daily.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 11, 2024. Correction verified: by a letter from the provider.

  • Operator did not implement and follow the written safe sleep policy adopted to maintain a safe sleep environment.

    “The posted safe sleep policy indicated the provider would check sleeping infants and document checks every 15 minutes. Safe sleep checks were not documented for two (2) infants since 10/9/24.”

    Rule Operator did not implement and follow the written safe sleep policy adopted to maintain a safe sleep environment.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 11, 2024. Correction verified: by a letter from the provider.

Mar 19, 2024: unannounced11 violations
  • A valid qualification letter was not on file and available for review at the facility.

    “The provider had a current qualification in the ABCMS system, however a letter was not on onsite available for review.”

    Rule A valid qualification letter was not on file and available for review at the facility.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Apr 8, 2024. Correction verified: by a letter from the provider.

  • All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch.

    “The shed behind the swing set was observed opened. I observed paint stored inside. A container of Weed Clear was observed on the ground outside the fence and accessible to children.”

    Rule All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 27, 2024. Correction verified: by a letter from the provider.

  • All other rules must be followed even if there is not a specific violation number listed on this form.

    “15A NCAC 18A(h) Instructions for caregivers on proper methods of diaper changing and handwashing shall be posted in each diaper changing area. A handwashing sign was not posted in the bathroom used by children.”

    Rule All other rules must be followed even if there is not a specific violation number listed on this form.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 27, 2024. Correction verified: by a letter from the provider.

  • Authorization to seek medical care in the parent’s absence was not available.

    “Two (2) children, A.R. and Mi.T., did not have a completed EMC authorization on file.”

    Rule Authorization to seek medical care in the parent's absence was not available.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 27, 2024. Correction verified: by a letter from the provider.

  • Each child’s hands were not washed before and after eating.

    “Children were not observed washing hands prior to sitting down at the table for snack.”

    Rule Each child's hands were not washed before and after eating.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 27, 2024. Correction verified: by a letter from the provider.

  • For off-premise activities occurring on regular basis, the standing permission for 12 months had expired.

    “One (1) child, Ma.T, did not have an off-premise permission completed and one (1) child, A.R., had a permission on file that was not dated.”

    Rule For off-premise activities occurring on regular basis, the standing permission for 12 months had expired.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 27, 2024. Correction verified: by a letter from the provider.

  • License was not posted in a place in the home where parents are able to view daily.

    “The posted permit was the Three Star Rated license issued in 2008. The current Two Star Rated license issued May 7, 2018 was behind the Three Star Rated license.”

    Rule License was not posted in a place in the home where parents are able to view daily.. Corrected during the inspection.

  • Rule violated (DCDEE’s description below)

    “Copy of each child’s health assessment, including the operator’s own preschool child(ren), was not on file within 30 days of enrollment.Three (3) children, Ma.T, A.R., and Mi.T., did not have a health assessment on file for review. Each was enrolled more than 30 days.”

    Rule Rule violated (DCDEE’s description below). Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 27, 2024. Correction verified: by a letter from the provider.

  • Screen time was not prohibited for children under the age of three.

    “The operator did not offer alternative activities for children under the age of three years. The television was on in the family room where children under three (3) years of age were sitting.”

    Rule Screen time was not prohibited for children under the age of three.. Corrected during the inspection.

  • Summary of the NC Child Care Law was not given to each child’s parent, guardian, or full-time custodian before the child was enrolled in the home and/or signed statement was not on file.

    “Two (2) children, Ma.T. and A.R., did not have verification of receipt of NC Summary of the Law on file.”

    Rule Summary of the NC Child Care Law was not given to each child's parent, guardian, or full-time custodian before the child was enrolled in the home and/or signed statement was not on file.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 27, 2024. Correction verified: by a letter from the provider.

  • The signed statement regarding receipt of the shaken baby syndrome and abusive head trauma policy did not contain the required information.

    “Two (2) children, Ma.T. and Mi.T., did not have a signed statement regarding receipt of the policy.”

    Rule The signed statement regarding receipt of the shaken baby syndrome and abusive head trauma policy did not contain the required information.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 27, 2024. Correction verified: by a letter from the provider.

All 5 visits on record
Visits on record
DateVisitWhat the record says
Jun 23, 2026Unannounced visitNo violations cited
Feb 5, 2026Unannounced visit3 violations cited
Feb 27, 2025Unannounced visit11 violations cited
Nov 1, 2024Unannounced visit3 violations cited
Mar 19, 2024Unannounced visit11 violations cited

Is it licensed?

  • Family Child Care Home, holding a Two Star Family CC Home License since May 7, 2018.
  • Licensed for 8 children, ages 0 through 12.
  • Not enrolled in North Carolina’s subsidized child care program.
  • North Carolina’s licence number: 60002352.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

Has North Carolina acted against it?

  • DCDEE says it has taken no action against this facility, for its current licence and location, in the last three years.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

Who does the caring?

  • North Carolina’s page gives a staff-to-child ratio policy as the provider reports it, unverified by DCDEE, so it isn’t shown.

Who owns it?

  • Owner, as North Carolina lists it: Ross, Jacqueline G..
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

How is it rated?

  • Star Rated License: 2 stars of five.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

How does it compare nearby?

  • Among 529 child care providers in Mecklenburg County, the middle value for violations cited in the last three years was 14; this one had 28.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

11 of the 529 in Mecklenburg County, as the source lists them, same ZIP code first
PlaceViolations cited in the last three years
University Meadows A.s.e.p.15
Chesterbrook Academy78
Governors’ Village Asep13
Phelps Love and Care7
Kids R Kids #5 NC27
Love’s Creation Home Care This child care provider28
Cadence Academy Preschool, Mallard60
Tutor Time Child Care/Learning Center83
Stoney Creek Elementary Asep23
Children of America Charlotte, LLC67
Governors’ Village Stem Academy81
Kiddie University Inc.1

What the record doesn’t say

  • North Carolina doesn’t show a visit summary tied to an open child maltreatment investigation while the case is active, and shows an administrative action only after its 30-day appeal period, without saying what it was.
  • DCDEE’s descriptions of violations are shown in its own words; a description that names or may name a person isn’t shown. Visit summaries, the consultants’ full reports, aren’t read.
  • North Carolina’s page lists the provider’s own features (transport, ratios) as furnished by the provider and unverified by DCDEE, so they aren’t shown.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE). North Carolina’s own record is on ncchildcare.ncdhhs.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 3, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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