Hearth Record

Mission Health Child Care Development Center

A child care center in Asheville, North Carolina 28803

20 Sterling Street, Asheville, North Carolina 28803. (828) 213-9900.

  • administrative action in the last three years
North Carolina’s own record, on ncchildcare.ncdhhs.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. North Carolina’s own record is on ncchildcare.ncdhhs.gov.

The short answer

The last 24 months 26 violations in 8 months of the last 36. Last cited Mar 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean5
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Quality rating
Many states rate child care in a quality rating system that goes past the licensing rules, such as Texas Rising Star or Kentucky All STARS. Taking part is often voluntary, so a program with no rating hasn’t been rated low. Source: Each state’s quality rating system.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

22 DCDEE visits in the last three years, the latest on Mar 27, 2026.

26 violations cited in the last three years, 26 of them marked corrected.

Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

When those violations happened

26 violations in 8 months of the last 36. Last cited Mar 2026. The last 3 years, to Nov 3, 2026.

26 violations by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each violation, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

Mar 17, 2026: unannounced1 violation
  • Children were not adequately supervised at all times.

    “On 3/3/26 at approximately 3:00pm a two-year-old child was left in the hallway for less than one (1) minute during a transition from the hallway bathroom to classroom space 5.”

    Rule Children were not adequately supervised at all times.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 27, 2026. Correction verified: at a follow-up visit by DCDEE.

Mar 4, 2026: unannounced2 violations
  • Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas.

    “The orientation log for two-week orientation for a staff member who was hired on 7/21/25 was blank for Child Maltreatment Reporting.”

    Rule Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas.. Corrected during the inspection.

  • Electrical cords were accessible to infants and toddlers.

    “The electrical cord for a speaker was accessible to two-year-old children in classroom space 8. The electrical cord for the light table in classroom space 9 was accessible to two-year-old children.”

    Rule Electrical cords were accessible to infants and toddlers.. Corrected during the inspection.

Jun 25, 2025: unannounced1 violation
  • All electrical appliances were not used in accordance with the manufacturers instruction.

    “Appliances with heating elements, such as bottle warmers, crock pots, curling irons, irons, coffee pots, and/or their cords were accessible to preschool-age children. A coffee maker and an electric kettle were observed on a table in the hallway, accessible to children.”

    Rule All electrical appliances were not used in accordance with the manufacturers instruction.. Corrected during the inspection.

Jun 19, 2025: unannounced2 violations
  • A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking.

    “On 5/28/25 at approximately 12:00pm on the preschool playground, a staff member handled a three year old child roughly by lifting them up by their arms and dragging them.”

    Rule A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jun 25, 2025. Correction verified: at a follow-up visit by DCDEE.

  • A child was yelled at, shamed, humiliated, frightened, threatened or bullied.

    “On 6/10/25 at approximately 5:30pm, a two year old child was told to put soap in their hair and to eat soap by a staff member. The staff member laughed at them. On 6/12/25 at approximately 9:00am on the preschool playground, a different staff member yelled at and intimidated a three year old child until they urinated.”

    Rule A child was yelled at, shamed, humiliated, frightened, threatened or bullied.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jun 25, 2025. Correction verified: at a follow-up visit by DCDEE.

Mar 12, 2025: unannounced1 violation
  • Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization.

    “One (1) diaper cream in classroom space 12 expired 11/2024.”

    Rule Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization.. Corrected during the inspection.

Feb 5, 2025: unannounced1 violation
  • All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair.

    “A substance that appears to be fungal growth was found in the utility room off of classroom space 11.”

    Rule All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 19, 2025. Correction verified: by a letter from the provider.

Aug 22, 2024: unannounced4 violations
  • All staff did not successfully complete certification in CPR training appropriate to the age of the children in care.

    “Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff, hire date 3/11/24, does not have a CPR/First Aid certificate on file.”

    Rule All staff did not successfully complete certification in CPR training appropriate to the age of the children in care.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 26, 2024. Correction verified: by a letter from the provider.

  • All staff did not successfully complete certification in First Aid appropriate to the age of children in care.

    “Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff, hire date 3/11/24, does not have a CPR/First Aid certificate on file.”

    Rule All staff did not successfully complete certification in First Aid appropriate to the age of children in care.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 26, 2024. Correction verified: by a letter from the provider.

  • Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection.

    “Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The most recent fire inspection was approved on 8/20/24. The previous fire inspection was approved on 7/12/23.”

    Rule Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 26, 2024. Correction verified: by a letter from the provider.

  • Parent’s medication authorization did not include required information.

    “The medication administration authorization form for one (1) sunscreen in classroom space 11 expired on 5/22/24.”

    Rule Parent's medication authorization did not include required information.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 26, 2024. Correction verified: by a letter from the provider.

May 9, 2024: unannounced1 violation
  • A safe indoor and outdoor environment was not provided for the children.

    “On April 22, 2024, an infant used shelving to assist with pulling up to stand. The child fell on two occasions, once hitting their head on the carpeted floor and once on the tile floor. On this occasion, staff failed to ensure a safe environment and the child sustained a skull fracture. (This is a repeated violation from January 17, 2024).”

    Rule A safe indoor and outdoor environment was not provided for the children.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jan 29, 2025. Correction verified: at a follow-up visit by DCDEE.

Apr 2, 2024: unannounced8 violations
  • Application for employment and date of birth was not on file for all staff.

    “Three (3) staff did not have an application in their staff file.”

    Rule Application for employment and date of birth was not on file for all staff.. Corrected during the inspection.

  • Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months.

    “One (1) staff did not have a medical report on file prior to the first day of work.”

    Rule Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Apr 12, 2024. Correction verified: by a letter from the provider.

  • Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas.

    “Two (2) staff did not have documentation of orientation training topics for the first two (2) weeks of employment.”

    Rule Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas.. Corrected during the inspection.

  • Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member’s individual personnel file.

    “Three (3) staff did not have health documents stored in a separate confidential file”

    Rule Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file.. Corrected during the inspection.

  • New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks.

    “Three (3) staff did not have documentation of orientation on file for the first six (6) weeks of employment.”

    Rule New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks.. Corrected during the inspection.

  • On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months.

    “Two (2) staff did not have a TB test on file.”

    Rule On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months.. Corrected during the inspection.

  • Staff required to receive on-going training had not completed the required number of hours according to their education and experience.

    “One (1) staff, hire date 1/8/18, had 2.5 hours out of the required 10 hours between 1/8/23-1/8/24. One (1) staff, hire date 2/15/21 had 0 hours out of the required 5 hours between 2/15/23-2/15/24.”

    Rule Staff required to receive on-going training had not completed the required number of hours according to their education and experience.. Corrected during the inspection.

  • The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current.

    “The portion of the EPR plan that listed role assignments contained four (4) staff who are no longer present at the facility.”

    Rule The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Apr 12, 2024. Correction verified: by a letter from the provider.

Jan 17, 2024: unannounced5 violations
  • A safe indoor and outdoor environment was not provided for the children.

    “On January 5, 2024, a staff member was standing and holding two infants at the same time. The staff member dropped one of the infants. As a result of the fall, the child sustained a skull fracture. The staff member holding two infants from a standing position at the same time created an unsafe environment.”

    Rule A safe indoor and outdoor environment was not provided for the children.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jan 29, 2025. Correction verified: at a follow-up visit by DCDEE.

  • Center staff did not follow the EMC plan.

    “On January 5, 2024, staff members failed to properly assess an infant for injuries and did not notify the child’s parents of the incident when a staff member dropped the child and their head hit the floor.”

    Rule Center staff did not follow the EMC plan.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jan 29, 2025. Correction verified: at a follow-up visit by DCDEE.

  • Incident logs were not completed and maintained as required.

    “Incidents were not documented on the incident log form provided by the Division.”

    Rule Incident logs were not completed and maintained as required.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jan 29, 2025. Correction verified: at a follow-up visit by DCDEE.

  • Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child’s file.

    “Incident report completed January 15, 2024 did not contain all required information. Information regarding medical treatment received, location of the incident and what equipment was involved in the incident was not documented.”

    Rule Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jan 29, 2025. Correction verified: at a follow-up visit by DCDEE.

  • There was a substantiation of child maltreatment.

    “The Division of Child Development and Early Education determined child maltreatment based on physical injury to a child.”

    Rule There was a substantiation of child maltreatment.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jan 29, 2025. Correction verified: at a follow-up visit by DCDEE.

All 22 visits on record
Visits on record
DateVisitWhat the record says
Mar 27, 2026Unannounced visitNo violations cited
Mar 17, 2026Unannounced visit1 violation cited
Mar 4, 2026Unannounced visit2 violations cited
Oct 2, 2025Unannounced visitNo violations cited
Jul 11, 2025Unannounced visitNo violations cited
Jun 27, 2025Announced visitNo violations cited
Jun 25, 2025Unannounced visit1 violation cited
Jun 19, 2025Unannounced visit2 violations cited
May 7, 2025Unannounced visitNo violations cited
Mar 12, 2025Unannounced visit1 violation cited
Feb 5, 2025Unannounced visit1 violation cited
Jan 29, 2025Unannounced visitNo violations cited
Dec 16, 2024Unannounced visitNo violations cited
Nov 15, 2024Unannounced visitNo violations cited
Aug 22, 2024Unannounced visit4 violations cited
Aug 9, 2024Unannounced visitNo violations cited
Jun 24, 2024Unannounced visitNo violations cited
May 9, 2024Unannounced visit1 violation cited
Apr 3, 2024Announced visitNo violations cited
Apr 2, 2024Unannounced visit8 violations cited
Feb 27, 2024Unannounced visitNo violations cited
Jan 17, 2024Unannounced visit5 violations cited

Is it licensed?

  • Child Care Center, holding a Five Star Center License since Nov 8, 2023.
  • Licensed for 160 children, ages 0 through 6.
  • Enrolled in North Carolina’s subsidized child care program.
  • North Carolina’s licence number: 11000942.
  • Restriction: Other - Meets reduced staff/child ratios.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

Has North Carolina acted against it?

  • DCDEE says it has issued one or more administrative actions for this facility in the past three years; North Carolina’s page doesn’t say what they were, and shows one only after its 30-day appeal period.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

Who does the caring?

  • North Carolina’s page gives a staff-to-child ratio policy as the provider reports it, unverified by DCDEE, so it isn’t shown.

Who owns it?

  • Owner, as North Carolina lists it: Bright Horizons Children’s Centers LLC.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

How is it rated?

  • Star Rated License: 5 stars of five.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

How does it compare nearby?

  • Among 102 child care providers in Buncombe County, the middle value for violations cited in the last three years was 19; this one had 26.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

11 of the 102 in Buncombe County, as the source lists them, same ZIP code first
PlaceViolations cited in the last three years
Ww Estes Elementary School Head Start6
YMCA Oakley Afterschool13
YMCA W.w. Estes Afterschool52
Living Savior Preschool3
Discovery Montessori School65
Oakley Elementary School Head Start10
Spanish Academy of Asheville10
Mission Health Child Care Development Center This child care provider26
Kiddie Academy of Asheville16
The Academy of Asheville27
Busy Little Bees Asheville LLC38
Irene Wortham Early Learning Center22

What the record doesn’t say

  • North Carolina doesn’t show a visit summary tied to an open child maltreatment investigation while the case is active, and shows an administrative action only after its 30-day appeal period, without saying what it was.
  • DCDEE’s descriptions of violations are shown in its own words; a description that names or may name a person isn’t shown. Visit summaries, the consultants’ full reports, aren’t read.
  • North Carolina’s page lists the provider’s own features (transport, ratios) as furnished by the provider and unverified by DCDEE, so they aren’t shown.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE). North Carolina’s own record is on ncchildcare.ncdhhs.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 3, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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