Hope House Knowledge Center
A licensed child care center in Wilmington, Delaware 19805
2814 West 2nd Street, Wilmington, Delaware 19805. (302) 407-3404.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Delaware’s own record is on data.delaware.gov.
The short answer
Record last released by Delaware Office of Child Care Licensing on Oct 23, 2026.
Each figure’s source sits beside it, in its section below.
What these words mean4
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
3 visits with violations in the last three years, the latest on Feb 10, 2026; Delaware doesn’t list visits that found nothing.
9 violations cited in the last three years.
Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.
When those violations happened
9 violations in 3 months of the last 36. Last cited Feb 2026. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each violation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.
Feb 10, 2026: unannounced Full Compliance Review1 violation
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Child Files
“Ensure child files are complete. Blood lead screening for Child #5 and #16. Parent’s Right to Know and screen time permission for Child #4.”
Feb 13, 2025: unannounced Full Compliance Review5 violations
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General Qualifications
“Ensure all staff are fingerprinted every 5 years. Send eligibility letter for Staff #2.”
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Personnel Files
“Ensure staff files are complete. Staff #1 and #4 need a health appraisal with TB test. Staff #3 needs 4 references. Send to OCCL.”
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Child Health Appraisal
“Ensure all children 12 months and older have a blood lead screening. Send Child #5’s results to OCCL.”
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Hazardous Materials
“Ensure radon testing is done every 5 years- send result to OCCL. Ensure paint bucket is removed from girl’s bathroom. Send a picture.”
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Toilet Facilities
“Ensure back of toilet in little girls room is fixed or replaced. Send a picture.”
Feb 12, 2024: unannounced Full Compliance Review3 violations
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Indoor Space
“Ensure outlet panel is installed in the School-Age 1 room. Send a picture to OCCL.”
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Administration of Medication
“Ensure all medication is in its original packaging with the prescription label. Send a picture to OCCL.”
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Feeding of Infants
“Ensure monthly infant feeding schedules are updated at least monthly. Send a picture of all infant schedules.”
All 3 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Feb 10, 2026 | Unannounced Full Compliance Review | 1 violation cited |
| Feb 13, 2025 | Unannounced Full Compliance Review | 5 violations cited |
| Feb 12, 2024 | Unannounced Full Compliance Review | 3 violations cited |
Is it licensed?
- Licensed Child Care Center.
- Ages served, in Delaware’s words: 6 weeks through 12 years.
- Takes part in: Child Care Food Program (meals reimbursed), Purchase of Care (state-subsidized child care).
- Licence number 1128071.
- Capacity: 122 children.
Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.
Has Delaware acted against it?
- 15 complaint investigations in the last three years. Results, in Delaware’s words: No Evidence to Substantiate (11), Substantiated (4).
Delaware Office of Child Care Licensing, Child Care Licensing Complaint Reviews and Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.
| Date | What | Detail |
|---|---|---|
| Oct 21, 2026 | OCCL Standards Complaint: Substantiated | On October 8, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding improper mixing of age groups, failing to have an understanding and respect for children and their needs, and failing to have and follow a procedure for reporting accidents or critical incidents involving the child and other important information relating to the child. An investigation was conducted on October 9, 2026. According to staff interviews, video footage reviewed, and documentation provided, this complaint is substantiated for failing to have an understanding and respect for children and their needs as a staff member had two children clean up another child s saliva on the floor. There is no evidence to substantiate improper mixing of age groups as this occurred within the first 90 minutes of the center s operating hours and mixing of age groups are allowed during the first and last 90 minutes of the day. There is no evidence to substantiate this complaint for failing to have and follow a procedure for reporting accidents or critical incidents involving the child and other important information relating to the child. Staff members were not aware of the child choking on candy until much later as the child was not in obvious distress and it was only reported to staff members that the child vomited or spit up, not choked. Additional concerns noted are a lack of supervision when a staff member stated they left the classroom of children alone for about thirty seconds to go to the kitchen, inaccurate attendance records as a child was not signed into the classroom where they were present at the time of the incident, and incorrect staff-to-child ratio with at least fourteen children present including a two-year-old with one staff member according to video footage reviewed. |
| Aug 26, 2026 | OCCL Standards Complaint: Substantiated | On July 29, 2026, and July 30, 2026, the Office of Child Care Licensing (OCCL) received two complaints regarding disrespectful communication by staff. An investigation began on August 4, 2026, and concluded on August 14, 2026. Based on staff interviews and documentation received, this complaint is substantiated for disrespectful communication by staff. All staff members interviewed stated Staff #1 was suspended for a period of time due to disrespectful communication with a parent. Administrator #1 confirmed this was part of the reason that Staff #1 was suspended. |
| Mar 11, 2026 | OCCL Standards Complaint: No Evidence to Substantiate | On February 20, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding staff using inappropriate behavior supports. An investigation was conducted on February 26, 2026. Based on staff interviews and documentation received, there is no evidence to substantiate this complaint for staff using inappropriate behavior supports. |
| Feb 25, 2026 | OCCL Standards Complaint: No Evidence to Substantiate | On February 5, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding not having and following a policy assuring parents or guardians visits and monitoring of the program are welcomed and permitted without prior approval. An investigation was conducted on February 10, 2026. Based on staff interviews and documentation received, there is no evidence to substantiate this complaint. All staff interviewed denied prohibiting parents and guardians from entering the center or classrooms at any time and documentation received noted parents were still permitted to pick up and drop off children in the classrooms. |
| Dec 10, 2025 | OCCL Standards Complaint: No Evidence to Substantiate | On November 24, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding using improper behavior support methods. An investigation was conducted on December 1, 2025. Based on staff interviews, there is no evidence to substantiate this complaint for using improper behavior support methods. According to staff interviewed, a staff member tried to redirect a child from entering an occupied bathroom stall when that child threw themself to the ground and cried. |
| Nov 26, 2025 | OCCL Standards Complaint: No Evidence to Substantiate | On October 24, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding disrespectful communication by staff, failing to follow the suspension policy, insufficient materials, and failing to meet the needs of children. An investigation was conducted on November 6, 2025. According to staff interviews, observations, and documentation reviewed, there is no evidence to substantiate this complaint regarding disrespectful communication by staff, failing to follow the suspension policy, insufficient materials, and failing to meet the needs of children. The staff interviewed all denied any disrespectful communication, classrooms were observed to have sufficient materials, staff were trying to work with the parents and the child to resolve behavior concerns, and the center followed their written suspension policy. |
| Sep 24, 2025 | OCCL Standards Complaint: No Evidence to Substantiate | On September 18, 2025, The Office of Child Care Licensing (OCCL) received a complaint regarding failing to provide appropriate behavior supports and not being truthful to a parent. An investigation was conducted on September 22, 2025. There is no evidence to substantiate this complaint for failing to provide appropriate behavior supports and not being truthful to a parent based on video evidence and staff interviews. All staff interviewed stated there are no staff that are mean to children and all staff stated parents are aware of behaviors that are seen in the classroom. According to video evidence, Staff #1 was observed using appropriate behavior supports with Child #1. |
| Sep 2, 2025 | OCCL Standards Complaint: No Evidence to Substantiate | On August 8, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding failure to follow child health exclusion policies. An investigation was conducted on August 26, 2025. There is no evidence to substantiate this complaint for failure to follow child health exclusion policies based on documentation and staff interviews. Staff interviewed stated Child #1 was sent home with symptoms of Hand, Foot, and Mouth Disease following their policies listed in their parent handbook. |
| Apr 3, 2025 | OCCL Standards Complaint: No Evidence to Substantiate | On March 13, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding a lack of supervision and incorrect staff-to-child ratio. An investigation was conducted on March 20, 2025. There is no evidence to substantiate this complaint for lack of supervision or incorrect staff-to-child ratio, based on staff interviews and attendance documentation. All staff interviewed stated the classroom was in correct staff-to-child ratio. Attendance documentation reviewed corroborated this information. |
| Feb 11, 2025 | OCCL Standards Complaint: No Evidence to Substantiate | On February 3, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline and lack of supervision. An investigation was conducted on February 7, 2025. There is no evidence to substantiate this complaint for improper discipline and lack of supervision based on staff interviews. All staff interviewed denied having knowledge of any staff leaving children alone in a classroom and all staff denied having knowledge of any staff calling children annoying or using a mean voice. |
| Oct 22, 2024 | OCCL Standards Complaint: No Evidence to Substantiate | On October 9, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision and caring for children in a space not licensed for care. An investigation was conducted on October 15, 2024. Based on multiple staff interviews, there is no evidence to substantiate this complaint for lack of supervision or caring for children in a space not licensed for care. All staff interviewed denied any children running around the halls and in different rooms during child care hours. |
| Jul 1, 2024 | OCCL Standards Complaint: Substantiated | On May 31, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratio. An investigation was begun on June 12, 2024, and concluded on June 24, 2024. This complaint is substantiated for incorrect staff-to-child ratio because based on documentation received, there were multiple instances where it appeared there were no staff members in the room with children for up to two hours. Additional concerns noted were staff members failing to keep an accurate record of staff s exact hours worked in each classroom and not keeping accurate child attendance records because according to documentation received, staff members failed to sign out of tracking sheets and staff members failed to sign children out of the classroom at the end of the day. |
| Jun 3, 2024 | OCCL Standards Complaint: No Evidence to Substantiate | On May 17, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An investigation was conducted beginning on May 23, 2024, and concluding on May 30, 2024. There is no evidence to substantiate this complaint for improper discipline because based on staff interviews, all staff denied using improper discipline with children and denied locking any child in a closet. |
| Feb 16, 2024 | OCCL Standards Complaint: Substantiated | On January 30, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding unsafe transportation of children. An investigation was conducted on February 5, 2024, and on February 6, 2024. Based on the results of this investigation, this complaint is substantiated because Ms. Monti stated the center is transporting children in vehicles that do not have a traveling first aid kit and a dry chemical fire extinguisher. This complaint is also substantiated for transporting children without having a policy regarding this transportation in the parent/guardian handbook. |
| Feb 12, 2024 | OCCL Standards Complaint: No Evidence to Substantiate | On January 30, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An investigation was conducted on February 5 - 6, 2024. Based on the results of this investigation there is no evidence to substantiate this complaint because all three staff members who were interviewed denied observing any staff member use improper discipline with children. Also, the video footage observed did not show any concerning behavior from the classroom staff. |
Who does the caring?
- Delaware doesn’t publish staffing levels for individual providers.
Who owns it?
- Delaware’s open data doesn’t list owners.
How is it rated?
- No facility injuries reported. No facility deaths reported.
Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.
How does it compare nearby?
- Providers aren’t compared: Delaware lists only the visits that found violations, so a count can’t tell a clean record from one never visited.
Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.
| Place | Violations cited in the last three years |
|---|---|
| Jamise Bailey | Not given |
| Sheila’s Dreams Too Child Care LLC | Not given |
| Little Scholars Learning Academy LLC | Not given |
| Wilmington Head Start, Inc. - West 3rd Street Center | Not given |
| Seeds of Jesus Daycare, LLC. | Not given |
| Boys & Girls Club @ Clarence Fraim | Not given |
| Shante Hallmon | Not given |
| Sheila’s Dreams Child Care LLC | Not given |
| Hope House Knowledge Center This child care provider | Not given |
| Wilmington Head Start, Inc. - Van Buren Street Center | Not given |
| Precious Little Hands Childcare Center LLC | Not given |
| Bright Beginnings Learning Academy | Not given |
What the record doesn’t say
- Delaware doesn’t grade violations by severity, so read what was cited.
- Delaware’s open data lists a visit only when a violation was cited there, so visits that found nothing aren’t shown.
- Delaware publishes five years of reviews and complaints; this page shows the last three.
- Delaware doesn’t publish staffing levels or owners for individual providers.
- Delaware lists only the visits that found violations, so a provider with none listed may not have been visited at all: no count of violations is used to headline, filter or compare its providers.
Sources
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Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities (iuzd-3dbt).
Released Oct 23, 2026 and checked Oct 24, 2026. Updated daily. Public Domain.
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Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information (wb83-pkcv).
Released Oct 23, 2026 and checked Oct 24, 2026. Updated daily. Public Domain.
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Delaware Office of Child Care Licensing, Child Care Licensing Complaint Reviews (pnbd-85r6).
Released Oct 23, 2026 and checked Oct 24, 2026. Updated daily. Public Domain.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Delaware Office of Child Care Licensing. Delaware’s own record is on data.delaware.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.