Heron Pointe Senior Living
An assisted living facility in Monmouth, Oregon 97361
504 Gwinn Street East, Monmouth, Oregon 97361. (503) 838-6850.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Oregon’s own record is on ltclicensing.oregon.gov.
The short answer
Record last released by Oregon Department of Human Services, Aging and People with Disabilities on Nov 2, 2026. We couldn’t read Oregon Department of Human Services, Aging and People with Disabilities’ list since Nov 2, 2026; this record is as of then.
- 16 substantiated violations in the last three years Middle in Polk County: 13.5
- 7 at the state’s most serious level, in three years (needs attention)
- 74 beds, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean6
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- The state’s most serious level
- Each state grades findings on its own scale and in its own words, so the record counts a state’s findings at that state’s top level. Two states’ top levels aren’t the same thing, so the counts aren’t compared across states. Source: How this site reads each state’s scale.
- Accepts Medicaid
- The state’s own list says the place takes part in a Medicaid program (a waiver, a contract or a program like Illinois’s supportive living) that can pay for care for people who qualify. Source: Each state’s list.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
7 inspections on record since Feb 2, 2023, the latest on Sep 10, 2026, citing 8 deficiencies in all.
16 A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency. violations in the last three years, 7 of them abuse findings.
Oregon Department of Human Services, Aging and People with Disabilities, Inspections and Substantiated violations. Released Nov 2, 2026. Updated daily.
When those citations happened
16 citations in 9 months of the last 36. Last cited Jun 2025. The last 3 years, to Nov 2, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each citation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations. Released Nov 2, 2026. Updated daily.
Jun 5, 2025: substantiated violation1 citation
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Failed to protect resident from financial exploitation
Jan 15, 2025: substantiated violation2 citations
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Failed to staff as indicated by ABST
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Failed to meet the scheduled and unscheduled needs of residents
Dec 25, 2024: substantiated violation1 citation
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Failed to staff as indicated by ABST
Dec 24, 2024: substantiated violation1 citation
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Failed to provide safe environment
Dec 19, 2024: substantiated violation1 citation
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Failed to assure resident was safe
Nov 21, 2024: substantiated violation1 citation
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Failed to provide proper food/nutrition
Nov 3, 2024: substantiated violation2 citations
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Failed to provide service
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Failed to provide service
Sep 20, 2024: substantiated violation1 citation
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Failed to assist with toileting
Sep 11, 2024: substantiated violation1 citation
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Failed to administer medication as ordered
Jul 26, 2024: substantiated violation1 citation
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Failed to provide service
Jun 18, 2024: substantiated violation1 citation
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Failed to provide safe environment
Jun 6, 2024: substantiated violation1 citation
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Failed to provide safe environment
Apr 14, 2024: substantiated violation1 citation
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Failed to follow care plan
Mar 31, 2024: substantiated violation1 citation
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Failed to follow care plan
Aug 20, 2023: substantiated violation1 citation
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Failed to follow care plan
Jul 15, 2023: substantiated violation1 citation
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Failed to meet the scheduled and unscheduled needs of residents
Jun 28, 2023: substantiated violation1 citation
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Failed to protect resident from financial exploitation
Jun 27, 2023: substantiated violation2 citations
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Failed to provide service
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Failed to follow care plan
Mar 18, 2023: substantiated violation1 citation
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Failed to provide safe environment
Jun 20, 2022: substantiated violation1 citation
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Failed to properly plan care
May 18, 2022: substantiated violation1 citation
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Failed to properly plan care
May 14, 2022: substantiated violation1 citation
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Failed to follow care plan
May 1, 2022: substantiated violation1 citation
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Failed to properly plan care
Nov 6, 2021: substantiated violation1 citation
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Failed to properly plan care
Aug 17, 2021: substantiated violation1 citation
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Failed to protect resident from physical abuse
Jul 1, 2021: substantiated violation1 citation
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Failed to protect resident from financial exploitation
May 1, 2021: substantiated violation1 citation
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Failed to follow care plan
Mar 16, 2021: substantiated violation1 citation
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Failed to provide service
Aug 25, 2020: substantiated violation1 citation
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Failed to provide safe environment
Jul 11, 2020: substantiated violation1 citation
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Failed to properly plan care
Feb 22, 2019: substantiated violation1 citation
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Failed to adequately care plan related to falls
Dec 26, 2018: substantiated violation1 citation
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Failed to provide or maintain resident care equipment
Oct 29, 2018: substantiated violation1 citation
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Failed to protect resident from financial exploitation
Jan 23, 2018: substantiated violation1 citation
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Failure to provide a system that prevents theft or misuse of medication
Dec 11, 2017: substantiated violation1 citation
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Failed to administer medication as ordered
Feb 7, 2017: substantiated violation1 citation
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Failed to provide safe environment
Sep 12, 2016: substantiated violation1 citation
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Failed to provide appropriate staffing
Jul 28, 2016: substantiated violation1 citation
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Failed to assure resident was safe
Jul 6, 2016: substantiated violation1 citation
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Failed to provide a safe medication administration system
Jul 4, 2016: substantiated violation1 citation
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Failed to administer medication as ordered
May 31, 2016: substantiated violation1 citation
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Failed to administer medication as ordered
May 6, 2016: substantiated violation1 citation
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Failed to administer medication as ordered
Nov 25, 2015: substantiated violation1 citation
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Failed to provide a safe medication administration system
Sep 9, 2015: substantiated violation1 citation
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Failed to provide a safe medication administration system
Sep 29, 2014: substantiated violation1 citation
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Failed to provide a safe medication administration system
Sep 8, 2014: substantiated violation1 citation
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Failed to provide a safe medication administration system
Aug 13, 2014: substantiated violation1 citation
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Failed to provide a safe medication administration system
Jul 23, 2014: substantiated violation1 citation
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Failed to provide safe environment
Jul 16, 2014: substantiated violation1 citation
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Failed to provide safe environment
Jul 8, 2014: substantiated violation1 citation
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Failed to provide safe environment
Jun 23, 2014: substantiated violation1 citation
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Failed to provide safe environment
Jun 19, 2014: substantiated violation1 citation
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Failed to provide safe environment
May 1, 2014: substantiated violation1 citation
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Failed to provide safe environment
Jan 7, 2014: substantiated violation1 citation
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Failed to assure resident was safe
Nov 26, 2013: substantiated violation1 citation
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Failed to provide safe environment
Sep 22, 2013: substantiated violation1 citation
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Failed to administer medication as ordered
Oct 8, 2012: substantiated violation1 citation
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Failed to properly plan care
Sep 20, 2012: substantiated violation1 citation
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Failed to assure resident rights
Aug 8, 2012: substantiated violation1 citation
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Failed to properly plan care
Apr 23, 2012: substantiated violation1 citation
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Failed to properly plan care
Dec 11, 2011: substantiated violation1 citation
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Failed to notify family
Nov 19, 2011: substantiated violation1 citation
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Failed to provide medical treatment as ordered
Oct 27, 2011: substantiated violation1 citation
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Failed to follow care plan
May 26, 2010: substantiated violation1 citation
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Failed to properly plan care
Apr 2, 2010: substantiated violation1 citation
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Failed to perform adequate screening or assessment
All 7 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Sep 10, 2026 | Inspection (Re-Licensure) | 1 deficiency cited |
| Aug 20, 2026 | Inspection (Kitchen) | 1 deficiency cited |
| Feb 11, 2025 | Inspection (Complaint Investigation) | 1 deficiency cited |
| Feb 23, 2024 | Inspection (State Licensure) | 1 deficiency cited |
| Aug 20, 2023 | Inspection (Complaint Investigation) | 1 deficiency cited |
| Jun 28, 2023 | Inspection (Complaint Investigation) | 3 deficiencies cited |
| Feb 2, 2023 | Inspection (State Licensure) | No deficiencies cited |
Is it licensed?
- Assisted living facility, licensed by the Oregon Department of Human Services for 74 residents.
- Not licensed for Care for people living with dementia. Some states license a separate dementia or Alzheimer’s unit; others ask a facility to say what dementia care it gives. This record uses the state’s own field. Source: Each state’s list..
- Accepts Medicaid.
- Oregon provider ID 70M201.
Oregon Department of Human Services, Aging and People with Disabilities, Providers and Regulatory actions. Released Nov 2, 2026. Updated daily.
Has the state acted against it?
- No regulatory actions by Oregon on record.
- 7 abuse findings A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency. in the last three years.
Oregon Department of Human Services, Aging and People with Disabilities, Regulatory actions and Substantiated violations. Released Nov 2, 2026. Updated daily.
Who does the caring?
- Oregon’s lists don’t include staffing levels.
Who holds the licence?
- Oregon’s lists don’t name owners or licensees.
How is it rated?
- Oregon links annual quality reports for assisted living and residential care facilities on its own site; they aren’t read here.
How does it compare nearby?
- Among 12 facilities of this kind in Polk County, the middle value for substantiated violations in the last three years was 13.5; this one had 16.
Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations. Released Nov 2, 2026. Updated daily.
| Place | Substantiated violations in the last three years |
|---|---|
| Heron Pointe Senior Living This assisted living facility | 16 |
| Jefferson Lodge Memory Care Community | 104 |
| Blue Haven Memory Care - Dallas | 0 |
| Capital Manor Retirement Community | 17 |
| Blue Haven Memory Care - Independence | 8 |
| Prestige Senior Living Orchard Heights Memory Care | 8 |
| Dallas Retirement Village Memory Care Center | 13 |
| Windsong at Eola Hills | 78 |
| Prestige Senior Living Orchard Heights | 7 |
| Dallas Retirement Village Assisted Living Hud | 0 |
| Dallas Retirement Village Assisted Living | 14 |
| The Iris Memory Care | 96 |
What the record doesn’t say
- Oregon doesn’t show complaints still being investigated, or findings under appeal.
- Oregon’s lists name the kind of failure behind each violation, not the rule cited or the inspectors’ words; Oregon’s own record has the reports.
- Oregon’s inspection list covers about the last five years; its violations go back to 2010.
Sources
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Oregon Department of Human Services, Aging and People with Disabilities, Providers (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
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Oregon Department of Human Services, Aging and People with Disabilities, Inspections (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
-
Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
-
Oregon Department of Human Services, Aging and People with Disabilities, Regulatory actions (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
If you believe something here is wrong, a correction starts with the agency whose record this copies: Oregon Department of Human Services, Aging and People with Disabilities. Oregon’s own record is on ltclicensing.oregon.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 2, 2026.
From the facility
The public record above comes first. Anything the facility adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the facility will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the facility”, and paying will never change a finding, a rating or the order of results.