Prestige Senior Living Orchard Heights
An assisted living facility in Salem, Oregon 97304
695 Orchard Heights Rd NW, Salem, Oregon 97304. (503) 566-9052.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Oregon’s own record is on ltclicensing.oregon.gov.
The short answer
Record last released by Oregon Department of Human Services, Aging and People with Disabilities on Nov 2, 2026. We couldn’t read Oregon Department of Human Services, Aging and People with Disabilities’ list since Nov 2, 2026; this record is as of then.
- 7 substantiated violations in the last three years Middle in Polk County: 13.5
- 5 at the state’s most serious level, in three years (needs attention)
- 67 beds, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean6
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- The state’s most serious level
- Each state grades findings on its own scale and in its own words, so the record counts a state’s findings at that state’s top level. Two states’ top levels aren’t the same thing, so the counts aren’t compared across states. Source: How this site reads each state’s scale.
- Accepts Medicaid
- The state’s own list says the place takes part in a Medicaid program (a waiver, a contract or a program like Illinois’s supportive living) that can pay for care for people who qualify. Source: Each state’s list.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
6 inspections on record since Dec 7, 2022, the latest on Sep 17, 2026, citing 21 deficiencies in all.
7 A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency. violations in the last three years, 5 of them abuse findings.
Oregon Department of Human Services, Aging and People with Disabilities, Inspections and Substantiated violations. Released Nov 2, 2026. Updated daily.
When those citations happened
7 citations in 4 months of the last 36. Last cited Sep 2025. The last 3 years, to Nov 2, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each citation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations. Released Nov 2, 2026. Updated daily.
Sep 3, 2025: substantiated violation3 citations
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Failed to protect resident from physical abuse
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Failed to protect resident from verbal abuse
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Failed to protect resident from physical abuse
Aug 22, 2025: substantiated violation1 citation
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Failed to protect resident from physical abuse
Aug 19, 2025: substantiated violation1 citation
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Failed to properly plan care
Apr 25, 2025: substantiated violation1 citation
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Failed to properly plan care
Jan 12, 2025: substantiated violation1 citation
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Failed to protect resident from inappropriate sexual contact
May 25, 2023: substantiated violation1 citation
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Failed to properly plan care
Apr 14, 2023: substantiated violation1 citation
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Failed to administer medication as ordered
Jan 24, 2023: substantiated violation1 citation
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Failed to provide service
Nov 12, 2022: substantiated violation1 citation
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Failed to provide service
Nov 9, 2022: substantiated violation2 citations
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Failed to provide infection control
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Failed to control pests
Oct 1, 2022: substantiated violation1 citation
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Failed to submit timely or adequate staffing documentation
Jul 28, 2022: substantiated violation1 citation
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Failed to provide service
Jun 16, 2022: substantiated violation1 citation
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Failed to provide appropriate staffing
Feb 9, 2022: substantiated violation1 citation
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Failed to follow care plan
Feb 7, 2022: substantiated violation1 citation
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Failed to have medication available
Jan 18, 2022: substantiated violation1 citation
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Failed to provide appropriate housekeeping services
Dec 25, 2021: substantiated violation1 citation
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Failed to administer medication as ordered
Oct 16, 2021: substantiated violation1 citation
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Failed to provide service
Sep 13, 2021: substantiated violation1 citation
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Failed to assure timely medical treatment
Jul 31, 2021: substantiated violation1 citation
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Failed to provide service
Dec 29, 2020: substantiated violation1 citation
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Failed to administer medication as ordered
Dec 3, 2020: substantiated violation1 citation
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Failed to provide a safe medication administration system
Oct 4, 2020: substantiated violation1 citation
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Failed to administer medication as ordered
Aug 28, 2020: substantiated violation1 citation
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Failed to obtain medication order
Aug 6, 2020: substantiated violation1 citation
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Failed to provide a safe medication administration system
Jul 20, 2020: substantiated violation1 citation
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Failed to provide a safe medication administration system
Jul 16, 2020: substantiated violation1 citation
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Failed to provide a safe medication administration system
Feb 3, 2020: substantiated violation1 citation
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Failed to provide social services
Jan 9, 2020: substantiated violation1 citation
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Failed to provide transportation for medical or social purposes
Sep 26, 2019: substantiated violation1 citation
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Failed to protect resident from verbal abuse
May 1, 2019: substantiated violation2 citations
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Failed to administer medication as ordered
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Failed to provide transportation for medical or social purposes
Jan 12, 2019: substantiated violation1 citation
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Failed to provide safe environment
Jan 10, 2019: substantiated violation1 citation
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Failed to properly plan care
Jan 7, 2019: substantiated violation1 citation
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Failed to provide or maintain resident care equipment
Oct 23, 2018: substantiated violation2 citations
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Failed to provide service
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Failed to report potential or suspected abuse
Aug 17, 2018: substantiated violation2 citations
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Failed to provide service
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Failed to report potential or suspected abuse
Jul 17, 2018: substantiated violation1 citation
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Failed to provide a safe medication administration system
Jun 15, 2018: substantiated violation2 citations
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Failed to adequately care plan related to falls
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Failed to report potential or suspected abuse
Oct 23, 2017: substantiated violation1 citation
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Failed to provide a safe medication administration system
Jun 16, 2017: substantiated violation1 citation
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Failed to administer medication as ordered
Feb 17, 2017: substantiated violation2 citations
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Failed to provide safe environment
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Failed to address resident’s behavior
Jan 23, 2017: substantiated violation1 citation
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Failed to provide a safe medication administration system
Jan 16, 2017: substantiated violation1 citation
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Failed to protect resident from financial exploitation
Jun 12, 2016: substantiated violation1 citation
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Failure to provide a system that prevents theft or misuse of medication
May 29, 2015: substantiated violation2 citations
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Failed to protect resident from financial exploitation
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Failed to protect resident from financial exploitation
May 14, 2014: substantiated violation2 citations
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Failed to provide a safe medication administration system
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Failed to provide service
May 5, 2014: substantiated violation1 citation
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Failed to administer medication as ordered
Apr 24, 2014: substantiated violation1 citation
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Failed to provide a safe medication administration system
Nov 21, 2013: substantiated violation1 citation
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Failed to provide safe environment
Mar 23, 2012: substantiated violation1 citation
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Failed to provide safe environment
Feb 28, 2012: substantiated violation1 citation
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Failed to provide safe environment
Feb 1, 2012: substantiated violation1 citation
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Failed to provide service
Jan 20, 2012: substantiated violation1 citation
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Failed to protect resident from verbal abuse
Jan 12, 2012: substantiated violation1 citation
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Failed to provide safe environment
Oct 20, 2011: substantiated violation1 citation
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Failed to provide safe environment
Jul 18, 2011: substantiated violation1 citation
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Failed to provide safe environment
May 22, 2011: substantiated violation1 citation
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Failed to provide safe environment
Nov 8, 2010: substantiated violation1 citation
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Failed to provide safe environment
Feb 14, 2010: substantiated violation1 citation
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Failed to provide safe environment
All 6 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Sep 17, 2026 | Inspection (Kitchen) | 1 deficiency cited |
| May 2, 2025 | Inspection (Kitchen) | 1 deficiency cited |
| Feb 15, 2024 | Inspection (State Licensure) | 1 deficiency cited |
| Jul 31, 2023 | Inspection (Validation) | 13 deficiencies cited |
| Dec 13, 2022 | Inspection (Complaint Investigation) | 4 deficiencies cited |
| Dec 7, 2022 | Inspection (State Licensure) | 1 deficiency cited |
Is it licensed?
- Assisted living facility, licensed by the Oregon Department of Human Services for 67 residents.
- Not licensed for Care for people living with dementia. Some states license a separate dementia or Alzheimer’s unit; others ask a facility to say what dementia care it gives. This record uses the state’s own field. Source: Each state’s list..
- Accepts Medicaid.
- Oregon provider ID 70A277.
Oregon Department of Human Services, Aging and People with Disabilities, Providers and Regulatory actions. Released Nov 2, 2026. Updated daily.
Has the state acted against it?
- 3 regulatory actions on record: licence condition.
- 5 abuse findings A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency. in the last three years.
Oregon Department of Human Services, Aging and People with Disabilities, Regulatory actions and Substantiated violations. Released Nov 2, 2026. Updated daily.
| Date | What | Detail |
|---|---|---|
| Sep 6, 2023 | Licence condition | Failed to use an ABST. In effect Sep 6, 2023 to Jan 9, 2024. |
| Feb 14, 2023 | Licence condition | Failed to meet the scheduled and unscheduled needs of residents. In effect Feb 14, 2023 to Jul 27, 2023. |
| Feb 14, 2023 | Licence condition | Failed to staff as indicated by ABST. In effect Feb 14, 2023 to Jul 27, 2023. |
Who does the caring?
- Oregon’s lists don’t include staffing levels.
Who holds the licence?
- Oregon’s lists don’t name owners or licensees.
How is it rated?
- Oregon links annual quality reports for assisted living and residential care facilities on its own site; they aren’t read here.
How does it compare nearby?
- Among 12 facilities of this kind in Polk County, the middle value for substantiated violations in the last three years was 13.5; this one had 7.
Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations. Released Nov 2, 2026. Updated daily.
| Place | Substantiated violations in the last three years |
|---|---|
| Capital Manor Retirement Community | 17 |
| Prestige Senior Living Orchard Heights Memory Care | 8 |
| Windsong at Eola Hills | 78 |
| Prestige Senior Living Orchard Heights This assisted living facility | 7 |
| The Iris Memory Care | 96 |
| Jefferson Lodge Memory Care Community | 104 |
| Blue Haven Memory Care - Dallas | 0 |
| Blue Haven Memory Care - Independence | 8 |
| Dallas Retirement Village Memory Care Center | 13 |
| Dallas Retirement Village Assisted Living Hud | 0 |
| Dallas Retirement Village Assisted Living | 14 |
| Heron Pointe Senior Living | 16 |
What the record doesn’t say
- Oregon doesn’t show complaints still being investigated, or findings under appeal.
- Oregon’s lists name the kind of failure behind each violation, not the rule cited or the inspectors’ words; Oregon’s own record has the reports.
- Oregon’s inspection list covers about the last five years; its violations go back to 2010.
Sources
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Oregon Department of Human Services, Aging and People with Disabilities, Providers (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
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Oregon Department of Human Services, Aging and People with Disabilities, Inspections (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
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Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
-
Oregon Department of Human Services, Aging and People with Disabilities, Regulatory actions (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
If you believe something here is wrong, a correction starts with the agency whose record this copies: Oregon Department of Human Services, Aging and People with Disabilities. Oregon’s own record is on ltclicensing.oregon.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 2, 2026.
From the facility
The public record above comes first. Anything the facility adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the facility will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the facility”, and paying will never change a finding, a rating or the order of results.