Scentsy air fresheners, kind not given

1 report to CPSC, the latest made Jun 5, 2014. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

1report to CPSC
Jun 5, 2014the latest report was made
Jun 5, 2014the earliest
1with the company’s comments

Brand: Scentsy
Maker: Scentsy, IncMakers, importers or sellers, as the reports name them
Product: Air fresheners, kind not givenCPSC’s product type: Room Deodorizers or Fresheners, Not Specified (code 975), in Home Maintenance and Structures: Household Chemicals, Paint, & Cleaning Products

By month

1 report from July 2013 to June 2014; the most in June 2014, 1.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
June 2014	1

How badly anyone was hurt

No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Jun 5, 2014, sent to the company Jun 13, 2014, published by CPSC Jul 7, 2014

The product, in the report: Scentsy warming pot, light bulb to heat ceramic tray to melt scented wax

I received a new Scentsy burner as a gift 2 years ago. I used it daily and enjoyed it. I turned the switch on the other day and it started to make popping noises, then flames shot out of the holes, it smelt like electricity fire. The bulb got charred black as well as burning the bottom out. It was hard to blowout and I unplugged it immediately. I have used their product but now fear this could of happened when I was at work and burnt my house down.

Model
DSW-NATR
Bought from
SCENTSY CONSULTANT
Where
valparaiso, Indiana: Home/Apartment/Condominium
Who was involved
Age 55, Female
The reporter’s relation to them
Self
As this report names them
Brand Scentsy, made or sold by Scentsy, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/27/2014) Scentsy, Inc: Because the Submitter has not returned the Scentsy product in question to Scentsy for an investigation, Scentsy is unable to determine what caused the product to malfunction. Scentsy’s experience in these matters, as more fully outlined below, suggests that malfunction may have been caused by user error, not manufacturer’s defect; however, without the opportunity to inspect the product, Scentsy is unable to confirm.
Scentsy has sold millions of warmers world-wide, yet no court has ever ruled a Scentsy warmer caused or contributed to a fire. Scentsy has never been ordered to pay damages to another person or company for fire damages caused by a Scentsy Warmer. Scentsy Warmers continue to be a safer alternative to traditional candles.
All Scentsy Warmers have been tested by either Intertek Testing Services NA, Inc. (ETL) or MET Laboratories, Inc. (MET) for electrical safety and certified as compliant with both United States and Canadian electrical safety standards. Despite rigorous testing and sound quality assurance practices, Scentsy Warmers, like all electrical products, may short from time to time. All consumer electronics have a failure rating, though failure rates are rarely made public. A 2000 study from the University of Nevada, Reno found return rates in small appliances varied between 0.31% and 8.26% (www.rlec.org/Projects_Research/SmallApplianceBenchmarkStudy.pdf). Scentsy’s “short” rate (by “short” we mean warmers with an electrical malfunction attributable to a manufacturing defect, not user error) is .05%, far below the industry average (according to the University of Nevada, Reno study) for most other consumer appliances.
In Scentsy Warmers, shorts are usually accompanied by a burnt out light bulb, and may be accompanied by sparks. These same symptoms, however, can also be caused—and in Scentsy’s experience are most often caused—not by a manufacturer’s defect, but by user error, e.g., using a non-Scentsy light bulb with excess wattage, failing to tighten the bulb (of whatever wattage) when installing in the warmer, rotating the power switch in the wrong direction, etc. To help customers use Scentsy warmers safely, every Scentsy Warmer comes with the following instructions: • This appliance has a polarized plug (one blade is wider than the other). To reduce the risk of electric shock, this plug is intended to fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. Do not attempt to modify the plug in any way. • This appliance is designed exclusively for warming scented wax. . . • Hot wax may cause serious injury. Do not add water to hot wax. • Never use this appliance for other than its intended use. • For safe use, place the appliance on a stable surface where it cannot make contact with blankets, bed coverings, or other flammable material. • The plug on the electric cord is intended for low temperature warming purposes only. Never add adapters or additional electrical parts, as fire or dangerous electrical shock could result. • Unplug the appliance when not in use or when replacing the bulb. • For Indoor use only. • Never plug the appliance in with a wet hand or a wet cord. Keep the outside of the appliance dry. • Never submerge the appliance In water. • Do not operate the appliance with a damaged cord or plug or if it has been damaged in any manner. • Discontinue use if wax, or any other foreign object, is spilled outside of the warmer until such is removed. • The supply cord cannot be replaced. lf the cord is damaged, the appliance should be discarded. • Extension cords may be used if care is exercised in their use. The marked electrical rating of the extension cord should be at least as great as the electrical rating of the appliance.
Scentsy Warmers come with a Lifetime Replacement Warranty for manufacturer’s defects. A customer who has a product with a manufacturer’s defect may return it, with no limitation in time, for repair or replacement.

CPSC report 20140605-168C2-2147443950. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Scentsy air fresheners, kind not given

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.