Scentsy solid room deodorizers or fresheners

6 reports to CPSC, the latest made Aug 24, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

6reports to CPSC
Aug 24, 2026the latest report was made
Nov 20, 2013the earliest
6with the company’s comments

Brand: Scentsy
Maker: Scentsy, IncMakers, importers or sellers, as the reports name them
Product: Solid room deodorizers or freshenersCPSC’s product type: Solid Room Deodorizers or Fresheners (code 974), in Home Maintenance and Structures: Household Chemicals, Paint, & Cleaning Products

Other ways the reports write the brand (1)

“Scentsy but probably others”

By month

1 report from September 2025 to August 2026; the most in August 2026, 1. 5 earlier reports, since November 2013, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
August 2026	1
November 2018	1
January 2018	1
February 2016	1
August 2014	1
November 2013	1

How badly anyone was hurt

Hospital admission 1 CPSC: Injury, Hospital Admission
No one hurt 5 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Aug 24, 2026, sent to the company Aug 27, 2026, published by CPSC Sep 14, 2026

The product, in the report: Product Class: Electric Wax Melt Warmer Manufacturer: Scentsy, Inc. (Meridian, Idaho) Model Number: 1112-23134 (Bronze Broad Base) Product Name: Cream Tulip Lampshade Warmer

The electrical socket on the plug-in wax warmer suffered a severe manufacturing defect/electrical short during standard operation. The failure generated excessive heat that actively melted the metal and plastic base of the lightbulb inside the unit, creating an immediate fire and safety hazard. Use of the product had to be permanently discontinued to prevent a household fire. The manufacturer was contacted directly under Ticket #[REDACTED]. The manufacturer verified the product’s identity and the severe safety failure but refused to properly honor their Lifetime Safety/Replacement Warranty. Instead, they demanded that I physically destroy the safety evidence (by cutting the power cord) in exchange for an inadequate 18-dollar clearance credit that fails to replace the utility or class of the defective full-size warmer. I retained the intact physical evidence for federal safety review.

Model
1112-23134 Cream Tulip Lampshade Warmer
Bought from
Scentsy House Party, Texas
Bought
Jun 13, 2015, about then
Where
Bedford, Texas: Home/Apartment/Condominium
Who was involved
Age 61, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Scentsy, made or sold by Scentsy, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/14/2026) Scentsy, Inc: Scentsy was unable to find any order associated with the email address provided by the customer, meaning Scentsy cannot verify purchase. Consistent with Scentsy’s policy, Scentsy has agreed to replace the product at the lowest-price the product has sold at. Scentsy does not have possession of the warmer and has not been able to inspect it to confirm the nature or cause of the alleged defect

CPSC report 20260824-E890E-2147312001. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 2, 2018, sent to the company Nov 9, 2018, published by CPSC Nov 27, 2018

The product, in the report: Solid white scents warmer. It has engraved snowflakes and snowflake cutouts on it.

I had scents warmer on bedside table. I turned it on and walked out of room about 10ft let my dogs outside turned around heard gurgling and poppin. I walked back into bedroom and it was on fire!! The flames were about 12inches high I ran over and unplugged it. When it quit burning I took it to the kitchen. It was an electrical fire inside the warmer. If I wouldn’t have been home it would have burned down my house.

Model
13775
Serial number
DSW-bliz model
Bought from
Dont know
Where
Hallsville, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Scentsy, made or sold by Scentsy, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/23/2018) Scentsy, Inc: Scentsy regrets that submitter has had an unsatisfactory experience with their Scentsy warmer; however, Scentsy cannot determine whether the unsatisfactory experience was due to a defect in the product without having an opportunity to examine the warmer in question. An email response with return instructions was sent to submitter (See Exhibit A). Scentsy stands ready to investigate the cause of the incident and to replace the warmer as soon as the submitter returns the product for evaluation.

CPSC report 20181102-041AB-2147384676. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 3, 2018, sent to the company Jan 11, 2018, published by CPSC Feb 5, 2018

The product, in the report: This item is called their mini warmer. It uses a 15 watt C7 bulb with an E12 base

The light bulb in the mini warmer exploded with great force when plugged in and switched shrapnel in every direction. This incident also caused a 15 amp circuit breaker to trip. The circuit was under no load

Bought
Jan 1, 2017, about then
Where
Columbus Grove, Ohio: Home/Apartment/Condominium
Who was involved
Age 35, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Scentsy, made or sold by Scentsy, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/26/2018) Scentsy, Inc: Scentsy regrets that submitter has had an unsatisfactory experience with her Scentsy warmer; however, Scentsy cannot determine whether the unsatisfactory experience was due to a defect in the product without having an opportunity to examine the warmer in question. Scentsy is pleased to provide submitter a replacement free of charge. The process for obtaining a free replacement warmer is for the customer to contact a local Scentsy consultant. A Scentsy Customer Service Representative explained the simple procedure to Submitter . Scentsy stands ready to replace the warmer as soon as the submitter follows the procedures our Customer Service Representative explained in detail (see Exhibit A).

CPSC report 20180103-8EA99-2147394057. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 24, 2016, sent to the company Mar 3, 2016, published by CPSC Mar 24, 2016

The product, in the report: Candle warmer

The individual came into the office and switched on the candle warmer and it immediately started sparking and caught fire.

Where
Greenfield, Indiana: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Scentsy, made or sold by Scentsy, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/3/2016) Scentsy, Inc: Scentsy has not received any communication or claim from Submitter. Because the Submitter has not returned the Scentsy product in question to Scentsy for an investigation, Scentsy is unable to determine what caused the alleged malfunction. Scentsy’s experience in these matters, as more fully outlined below, suggests that any malfunction may have been caused by user error, not manufacturer’s defect; however, without the opportunity to inspect the product, Scentsy is unable to confirm. Scentsy has sold millions of warmers world-wide, yet no court has ever ruled a Scentsy warmer caused or contributed to a fire. Scentsy has never been ordered to pay damages to another person or company for fire damages caused by a Scentsy Warmer. Scentsy Warmers continue to be a safer alternative to traditional candles. All Scentsy Warmers have been tested by either Intertek Testing Services NA, Inc. (ETL) or MET Laboratories, Inc. (MET) for electrical safety and certified as compliant with both United States and Canadian electrical safety standards. Despite rigorous testing and sound quality assurance practices, Scentsy Warmers, like all electrical products, may short from time to time. All consumer electronics have a failure rating, though failure rates are rarely made public. A 2000 study from the University of Nevada, Reno found return rates in small appliances varied between 0.31% and 8.26% (www.rlec.org/Projects_Research/SmallApplianceBenchmarkStudy.pdf). Scentsy’s “short” rate (by “short” we mean warmers with an electrical malfunction attributable to a manufacturing defect, not user error) is .05%, far below the industry average (according to the University of Nevada, Reno study) for most other consumer appliances. In Scentsy Warmers, shorts are usually accompanied by a burnt out light bulb, and may be accompanied by sparks. These same symptoms, however, can also be caused—and in Scentsy’s experience are most often caused—not by a manufacturer’s defect, but by user error, e.g., using a non-Scentsy light bulb with excess wattage, failing to tighten the bulb (of whatever wattage) when installing in the warmer, rotating the power switch in the wrong direction, etc. To help customers use Scentsy warmers safely, every Scentsy Warmer comes with the following instructions: • This appliance has a polarized plug (one blade is wider than the other). To reduce the risk of electric shock, this plug is intended to fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. Do not attempt to modify the plug in any way. • This appliance is designed exclusively for warming scented wax. . . • Hot wax may cause serious injury. Do not add water to hot wax. • Never use this appliance for other than its intended use. • For safe use, place the appliance on a stable surface where it cannot make contact with blankets, bed coverings, or other flammable material. • The plug on the electric cord is intended for low temperature warming purposes only. Never add adapters or additional electrical parts, as fire or dangerous electrical shock could result. • Unplug the appliance when not in use or when replacing the bulb. • For Indoor use only. • Never plug the appliance in with a wet hand or a wet cord. Keep the outside of the appliance dry. • Never submerge the appliance In water. • Do not operate the appliance with a damaged cord or plug or if it has been damaged in any manner. • Discontinue use if wax, or any other foreign object, is spilled outside of the warmer until such is removed. • The supply cord cannot be replaced. lf the cord is damaged, the appliance should be discarded. • Extension cords may be used if care is exercised in their use. The marked electrical rating of the extension cord should be at least as great as the electrical rating of the appliance. Scentsy Warmers come with a Lifetime Replacement Warranty for manufacturer’s defects. A customer who has a product with a manufacturer’s defect may return it, with no limitation in time, for repair or replacement.

CPSC report 20160224-20F69-2147421450. Submitter: Local Government Agency Search for it on SaferProducts.gov
No one hurt
Made Aug 28, 2014, sent to the company Sep 8, 2014, published by CPSC Sep 29, 2014

The product, in the report: scented wax warming lamp Item has no model or serial number, see photos

Our Scentsy melting dish exploded in fire last night, the inside is all black and it burned a hole thru the bottom burned the doily and table top under it. The wiring under the bulb socket shorted out and melted the wires. I immediately contacted Scentsy via email and was sent an automated response stating that Sentdy would be in contact within 2 business days, to date iv NOT heard from them. I truly believe this is a fire safety issue that needs to be addressed promptly! I have pictures but your web site is not allowing me to use my Ipad. Thank you, [REDACTED]

Bought from
Gift
Where
Elizabeth, Illinois: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Scentsy, made or sold by Scentsy, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/19/2014) Scentsy, Inc: Contrary to the Submitter’s statement, it does not appear that Scentsy has received a damage claim from Submitter, by phone or by email. Likewise, the Submitter has not returned the Scentsy product in question to Scentsy for an investigation, and therefore, Scentsy is unable to determine what caused the product to malfunction. Scentsy’s experience in these matters, as more fully outlined below, suggests that malfunction may have been caused by user error, not manufacturer’s defect; however, without the opportunity to inspect the product, Scentsy is unable to confirm. Scentsy has sold millions of warmers world-wide, yet no court has ever ruled a Scentsy warmer caused or contributed to a fire. Scentsy has never been ordered to pay damages to another person or company for fire damages caused by a Scentsy Warmer. Scentsy Warmers continue to be a safer alternative to traditional candles. All Scentsy Warmers have been tested by either Intertek Testing Services NA, Inc. (ETL) or MET Laboratories, Inc. (MET) for electrical safety and certified as compliant with both United States and Canadian electrical safety standards. Despite rigorous testing and sound quality assurance practices, Scentsy Warmers, like all electrical products, may short from time to time. All consumer electronics have a failure rating, though failure rates are rarely made public. A 2000 study from the University of Nevada, Reno found return rates in small appliances varied between 0.31% and 8.26% (www.rlec.org/Projects_Research/SmallApplianceBenchmarkStudy.pdf). Scentsy’s “short” rate (by “short” we mean warmers with an electrical malfunction attributable to a manufacturing defect, not user error) is .05%, far below the industry average (according to the University of Nevada, Reno study) for most other consumer appliances. In Scentsy Warmers, shorts are usually accompanied by a burnt out light bulb, and may be accompanied by sparks. These same symptoms, however, can also be caused—and in Scentsy’s experience are most often caused—not by a manufacturer’s defect, but by user error, e.g., using a non-Scentsy light bulb with excess wattage, failing to tighten the bulb (of whatever wattage) when installing in the warmer, rotating the power switch in the wrong direction, etc. To help customers use Scentsy warmers safely, every Scentsy Warmer comes with the following instructions: • This appliance has a polarized plug (one blade is wider than the other). To reduce the risk of electric shock, this plug is intended to fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. Do not attempt to modify the plug in any way. • This appliance is designed exclusively for warming scented wax. . . • Hot wax may cause serious injury. Do not add water to hot wax. • Never use this appliance for other than its intended use. • For safe use, place the appliance on a stable surface where it cannot make contact with blankets, bed coverings, or other flammable material. • The plug on the electric cord is intended for low temperature warming purposes only. Never add adapters or additional electrical parts, as fire or dangerous electrical shock could result. • Unplug the appliance when not in use or when replacing the bulb. • For Indoor use only. • Never plug the appliance in with a wet hand or a wet cord. Keep the outside of the appliance dry. • Never submerge the appliance In water. • Do not operate the appliance with a damaged cord or plug or if it has been damaged in any manner. • Discontinue use if wax, or any other foreign object, is spilled outside of the warmer until such is removed. • The supply cord cannot be replaced. lf the cord is damaged, the appliance should be discarded. • Extension cords may be used if care is exercised in their use. The marked electrical rating of the extension cord should be at least as great as the electrical rating of the appliance. Scentsy Warmers come with a Lifetime Replacement Warranty for manufacturer’s defects. A customer who has a product with a manufacturer’s defect may return it, with no limitation in time, for repair or replacement.

CPSC report 20140828-03EB4-2147441450. Submitter: Consumer Search for it on SaferProducts.gov
Hospital admission
Made Nov 20, 2013, sent to the company Nov 29, 2013, published by CPSC Dec 20, 2013

The product, in the report: Scentsy wax fragrance warmer.

Ok, I have to share this because I have several scented-wax warmers (mine are Scentsy) and had no idea how dangerous they could be. Last week my 2-year-old niece [REDACTED] was chasing her kitty under the kitchen table and got tangled in the Scentsy cord that was plugged in. The Scentsy tipped over, and the wax spilled and ran off the table onto [REDACTED] ‘s neck and back. She has 2nd and 3rd degree burns on her scalp, neck and back, which may need skin grafting in order to heal. She will certainly be scarred. In many of the Scentsy faq’s it says “The wax temperature is very low, just above body temperature. The wax never gets hot enough to burn anyone so it is completely safe around pets and kids.” I put the candy thermometer in mine just to see how hot it was and it read 140 degrees F. That’s hot enough to cause 3rd degree burns in 5 seconds. There needs to be warnings about burns on the Scentsy warmers like there are on some other brands.

Where
Topeka, Kansas: Home/Apartment/Condominium
Who was involved
Age 2, Female
The reporter’s relation to them
Other Relative
As this report names them
Brand Scentsy but probably others, made or sold by Scentsy, Inc
How badly, in CPSC’s words
Injury, Hospital Admission

The company’s comments, in its own words

(12/20/2013) Scentsy, Inc: All Scentsy® Warmers have been tested by Intertek (ETL), MET (MET Testing Laboratories) or CSA for electrical safety and listed as compliant with both United States and Canadian electrical safety standards. These laboratories operate (like Underwriters Laboratories) as an OSHA NRTL in the US, testing to national electrical codes. Safety testing takes into consideration foreseeable use and operating conditions, and certification requires that our product information include adequate instructions for the safe use of the product. All of our warmers are tested and proven for safe operation within the parameters outlined in the product instruction sheet. Scentsy is aware of the health risks associated with Scentsy® Warmers, such as the potentially serious injury hot, melted wax may cause. Scentsy cares about the safety and health of our customers, consultants and employees. For these reasons all Scentsy® Warmers come with an instruction insert which state the following safety instructions and warnings: 1. Hot wax may cause serious injury. 2. Place appliance in a position where it cannot be tipped over. Never allow the cord to hang over a counter edge or table, or touch any hot surface. Failure to use as directed could cause damage or fire. 3. The appliance is not a toy and should be kept out of reach of children and pets as serious injury could cause damage or fire. Scentsy does not advertise on our corporate website or in any of our documents that Scentsy® Warmers are safe for use with children or pets. Scentsy does not advertise that hot, melted Scentsy® Wax may not burn or cause pain if it comes into contact with skin. Information posted by Independent sales consultants, acting as independent business owners, on their personal business websites may or may not be accurate or consistent with the safety information published by Scentsy. Scentsy does not publish, disseminate, condone, authorize, or endorse any safety information other than the safety information provided on Scentsy corporate websites and included with official Scentsy(r) products.

CPSC report 20131120-AAA82-2147449744. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Scentsy solid room deodorizers or fresheners

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.