Glade liquid room deodorizers or fresheners

12 reports to CPSC, the latest made Jan 30, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

12reports to CPSC
Jan 30, 2026the latest report was made
May 30, 2012the earliest
7with the company’s comments

Brand: Glade
Maker: S. C. Johnson & Son, Inc.Makers, importers or sellers, as the reports name them
Product: Liquid room deodorizers or freshenersCPSC’s product type: Liquid Room Deodorizers or Fresheners (code 973), in Home Maintenance and Structures: Household Chemicals, Paint, & Cleaning Products

Other ways the reports write the brand (3)

“Glade Plug-in”, “Glade PlugIns” and “glade plug in”

By month

2 reports from February 2025 to January 2026; the most in January 2026, 1. 10 earlier reports, since May 2012, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
January 2026	1
October 2025	1
October 2023	1
September 2023	1
November 2021	1
March 2019	1
October 2017	1
November 2015	1
July 2015	1
December 2013	1
October 2012	1
May 2012	1

How badly anyone was hurt

Seen by a doctor or nurse 2 CPSC: Injury, Seen by Medical Professional
Hurt, no treatment 3 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 1 CPSC: Injury, Level of care not known
No one hurt 5 CPSC: Incident, No Injury
Not said 1 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

Hurt, no treatment
Made Jan 30, 2026, sent to the company Feb 5, 2026, published by CPSC Feb 20, 2026

The product, in the report: Glade plug in air freshener. By SC Johnson. Model SCJ 233

Glade plug in smoking

Model
SCJ-233
Serial number
C34021
Bought from
Target
Bought
Dec 15, 2025, about then
Where
Riverside, Rhode Island: Home/Apartment/Condominium
Who was involved
Age 35, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Glade, made or sold by S. C. Johnson & Son, Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/18/2026) S. C. Johnson & Son, Inc.: The following General Comment is in response to the Commission’s notice to S. C. Johnson & Son, Inc. (“SC Johnson”) related to a consumer report dated January 30, 2026, Report No. 20260130-E54C2-2147324037 (“CPSC Report”) which describes a concern related to a Glade® PlugIns® air freshener device which he claims was smoking. That notice was received by SC Johnson on February 5, 2026.
SC Johnson takes safety claims related to its PlugIns® products seriously and is confident that its Glade® PlugIns® products are properly designed, manufactured, and tested, and will not cause a safety risk when label instructions are followed.
A review of SC Johnson records indicates that the consumer had contacted SC Johnson’s Consumer Experience Center (“CEC”) to report the product was leaking and the presence of smoke. If PlugIns® air freshener products are used in accordance with labeling instructions there will be no leaking. We believe the leaking likely caused the smoking reported by the consumer, but it is not clear if the smoke was coming from the air freshener or the outlet. The CEC recommended to the consumer that the outlet be inspected and if necessary be replaced. The consumer has confirmed that the outlet was inspected by his building’s maintenance person. The CEC also asked the consumer to return the product to SC Johnson so that it can be inspected. SC Johnson has not yet received the product.
If the Commission or the consumer has additional information that it would like SC Johnson to consider, we would be glad to evaluate that information.

CPSC report 20260130-E54C2-2147324037. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Oct 23, 2025, sent to the company Nov 6, 2025, published by CPSC Nov 26, 2025

The product, in the report: Glade Automatic Spray Refill, Dewdrop Petals, Scented Air Freshener for Home and Bathroom, 6.2oz - it emitted SCENTS very frequently thru out the day. Come to find out thru research you can choose 9, 18, 36 minutes being sprayed 24 hours a day throughout the entire day. Dangerous to Children Pets And Humans. It is a petroleum-based delivery system in a plastic holder with Toxic Fake Scents

Where I was employed they had two GLADE AUTOMATIC SPRAY Aerosol Holders located in the bathrooms that emitted SCENTS very frequently thru out the day. Come to find out thru research you can choose 9, 18, 36 minutes being sprayed 24 hours a day throughout the entire day. I am one who has a compromised immune system very sensitive/allergic to those fake dangerous smells & scents. They are endocrine and Hormone Disruptors proven to be dangerous to Humans and Pets. I had never seen this one before did not know how it worked the bathroom for us had the item sitting on the sink usually on the far side. But, on two separate occasions I went into the bathroom and after needing to go the bathroom sat down and I was sprayed almost immediately. A little late to have moved it back to where it usually sat. It was directly facing the toilet where someone had moved it and it SPRAYED RIGHT INTO MY EYES after one of the workers renovating the showroom used the bathroom I was scared to DEATH. Then someone chose to take it out of the bathroom and put it high up on top of the bookcase in the kitchen where all the packaged candy & treats, food, etc were. I was appalled. They were allowing the TOXIC SCENTS to fall on the plastic silverware, coffee pods, cups, food, table, etc.... it seemed to MIST more frequently coming into the room where only I and another worked placed directly facing the bathroom. Spiteful people ... After approx. a week of this - I finally went in to tell the Manager and she said take it out of the kitchen and put it in the plastic cabinet in the shipping room. I did NOT see where you turn it off if that is possible. It continued to go off in that room where the toilet paper, office supplies, shipments were processed one day when I went in to replace the NO paper towels in the bathroom from the SHIPPING ROOM and smelled everything being sprayed in their it was sitting on a shelf - I decided to open the holder where it sprayed MY HAND I removed the can thus the pictures I have of the TOXIC PRODUCT. I did not put it back in the holder. It was TOXIC to be in the work environment with people that were not conscious or aware of its dangers. We live in a world where the OLFACTORY system needs Nice Smelling Scents COVID made the smell non-existent for many people. I was not hired permanently after 11 weeks, nor asked if I needed to see a doctor, or are you okay after being sprayed directy in the eyes with this SPRAY that comes out - and sprayed in the hand after removing it. It is a petroleum based delivery system of ACETONE (used in nail polish remover), PROPANE (gas used to make your grill work) , ISOBUTANE (lighter fluid) and created fake toxic UN-NATURAL fragrances that are Endocrine & Hormone disruptors for Humans and Animals - very dangerous. I was bombarded by the smells. The worst thing while I worked there is the bathroom which was not only for employees, but was used by workmen coming and going doing renovations for the SHOWROOM they were creating from a warehouse. So very many things we use that are scented cause endocrine & hormone disruption in the body - which can manifest in the body as many different disturbances.....RASHES, BREATHING DIFFICULTIES, EYE IRRITATION, SKIN DISRUPTIONS, INFLAMMATION, WEIGHT GAIN, LYMPHATIC SYSTEM, LYMPHOMA ISSUES , Etc....I as well as others experienced eye irritations, breathing difficulties, inflammation, lymphatic, etc They really should NOT be able to sell this very dangerous product nor the holder.

Model
Automatic Spray Refill Holder Kit Dew Drop Petals
UPC
046500053924
Serial number
?
Where
Ft Lauderdale, Florida: Other
Who was involved
Age 62, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Glade, made or sold by S. C. Johnson & Son, Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(11/13/2025) S. C. Johnson & Son, Inc.: The following General Comment is in response to the Commission’s notice to S. C. Johnson & Son, Inc. (“SC Johnson”) related to a consumer report dated October 23, 2025, Report No. 20251023-80A9F-2147326866, (“CPSC Report”) which describes a consumer’s concern regarding Glade Automatic Spray Refill, Dewdrop Petals, (the “Product”). That notice was received by SC Johnson on November 6, 2025.
SC Johnson is confident that its Glade® Automatic Air Freshener products are appropriately formulated, tested, labeled, and manufactured. We are aware that these products are used millions of times each year by consumers without incident.
According to the Incident Description, the Product was placed in in a position that allowed the fragrance spray emitted from the product to strike the consumer’s eyes. We are confident that the incident would not have occurred if the Product had been positioned as intended and its safety and use instructions had been followed.
SC Johnson checked records of its Consumer Experience Center (“CEC”) and determined it has not been contacted by the consumer. If she had contacted the CEC, its representatives would have assured her that the Product is carefully formulated and the health concerns she has described do not have a scientific basis.
If the consumer or the Commission has additional information that it would like SC Johnson to consider, we would be glad to evaluate that information.

CPSC report 20251023-80A9F-2147326866. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 3, 2023, sent to the company Oct 6, 2023, published by CPSC Oct 23, 2023

The product, in the report: Air spray

Glade spray air freshener recently changed its formula. The new spray coats kitchen floors, counters and people with a thick sticky liquid. This makes floors extremely slippery. I myself slipped on the floor the first time I used it. I threw it away and scoured the internet to buy up all the old formula (about 20 cans). Now I can’t find any old style. Will not use the new. Please ban new stuff and urge Johnson Co to bring back old formula. Thanks. [REDACTED]

Model
8.3 oz
Bought from
Safeway
Bought
Sep 20, 2023
Where
San Francisco, California: Home/Apartment/Condominium
Who was involved
Age 72, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Glade, made or sold by S. C. Johnson & Son, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/27/2023) S. C. Johnson & Son, Inc.: The following comments are in response to the Commission’s notice to SC Johnson that relates to a consumer report dated October 3, 2023 Report No. 20231003-0AE4B-2147344880, (“CPSC Report”) which describes dissatisfaction with a Glade® Air Freshener product. That notice was received by SC Johnson on October 6, 2023. We tried contacting the consumer to explain the reason for the change in formulation and reinforcing use instructions, but we have so far been unsuccessful in reaching him. SC Johnson is confident that its Glade® Air Freshener products are appropriately formulated, manufactured, and tested. This new 100% natural propellant product provides clear instructions to “spray in sweeping motion” and to “wipe floor if damp.” If the consumer or the Commission has additional information it would like SC Johnson to consider, we would be glad to evaluate that information and we encourage the consumer to contact us. Finally, SC Johnson wishes to be notified if the Commission receives a request under the Freedom of Information Act for the disclosure of information that relates to this Report.

CPSC report 20231003-0AE4B-2147344880. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 21, 2023, sent to the company Sep 22, 2023, published by CPSC Oct 6, 2023

The product, in the report: Glade Air Freshener Limited Edition Golden Pumpkin & Spice, 8.3 ounces

Sinuses, throat and eyes became irritated after inhaling product.

Model
Golden Pumpkin & Spice
UPC
0 46500 04629 2
Serial number
None
Where
Brea, California: Other Public Property/Office
Who was involved
Age 62, Male
The reporter’s relation to them
Self
As this report names them
Brand Glade, made or sold by S. C. Johnson & Son, Inc.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/3/2023) S. C. Johnson & Son, Inc.: The following General Comment is in response to the Commission’s notice to S. C. Johnson & Son, Inc. (“SC Johnson”) that relates to a consumer report dated September 21, 2023, Report No. 20230921-E7402-2147345093, (“CPSC Report”) which claims that his sinuses, throat and eyes became irritated after inhaling product at an undisclosed public location. That notice was received by SC Johnson on September 26, 2023.
SC Johnson checked the records of its Consumer Relationship Center (“CRC”) and has not found any record that it was contacted by the consumer.
SC Johnson is confident that its Glade® Air Freshener products are appropriately formulated, manufactured, and tested. We are aware that these products are used millions of times each year by consumers without complaint.
If the consumer or the Commission has additional information that it would like SC Johnson to consider, we would be glad to evaluate that information.

CPSC report 20230921-E7402-2147345093. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 9, 2021, sent to the company Nov 15, 2021, published by CPSC Nov 30, 2021

The product, in the report: Glade PlugIns Cashmere Woods multipack

I used Glade PlugIns ( Cashmere Woods)in three of my kitchen outlets. Months later I found the underside of my cabinets had melted.

Model
Cashmere Woods
UPC
980225235
Serial number
Unknown
Bought from
Sams
Bought
Feb 13, 2021
Where
Canada: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Glade PlugIns, made or sold by S. C. Johnson & Son, Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20211109-BBA39-2147358862. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 1, 2019, sent to the company Apr 16, 2019, published by CPSC Apr 30, 2019

The product, in the report: Glade plug-in air freshener Retailer State: Wisconsin

From: [REDACTED] Sent: Monday, February 25, 2019 6:33 PM To: Clearinghouse <Clearinghouse@cpsc.gov> Subject: Glade plug-in air freshener Heat Fires
I had a glade plug-in air freshener that dad was about to start a house fire I want to report this my name is [REDACTED]

Model
Glade plug-in air freshener
Serial number
T33.1A1
Where
United States: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Glade, made or sold by S. C. Johnson & Son, Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20190301-1386F-1837152. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Oct 10, 2017, sent to the company Oct 18, 2017, published by CPSC Nov 8, 2017

The product, in the report: Glade Plug-In air freshener - limited edition scent warm flannel embrace

I’ve been exposed to Glade Plug-In air fresheners at work. I’ve had allergic reactions that range from a mineral taste and coughing in my throat to headache and trouble concentrating.

Where
Hartford, Connecticut: Other Public Property/Office
Who was involved
Age 52, Female
The reporter’s relation to them
Self
As this report names them
Brand Glade, made or sold by S. C. Johnson & Son, Inc.
How badly, in CPSC’s words
Injury, Seen by Medical Professional

CPSC report 20171010-F9AB1-2147396879. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Nov 12, 2015, sent to the company Mar 15, 2016, published by CPSC Mar 29, 2016

The product, in the report: Air Freshener

05/05/2014 (Approximate) - The consumer indicates that the air freshener was plugged into the hallway outlet for approximately eight hours when all of a sudden he heard his dog causing a commotion. Concerned, the consumer went to check on his pet and this is when he noticed that the air freshener was on fire. The consumer immediately started throwing a rag at the unit to cease the fire, at which point the unit fell to the floor. Before the unit falling, the liquid inside the air freshener became a projectile and burned the consumer’s right hand.
There was a short circuit when the air freshener spilled the liquid and then fell on the floor, and to this day the outlet does not work. The consumer indicates that the wall where the unit was plugged in became damaged.
05/05/2014 (Approximate) - The consumer contacted the manufacturer’s medical hotline under case number [REDACTED] and explained the injuries he sustained. He was advised to go to the doctor if he believed his injuries were severe. The consumer never visited a doctor. He was given the number to formally file a complaint against the product.
05/06/2014 (Approximate) - The consumer contacted the manufacturer’s complaint hotline under the same case number as the medical hotline and explained in detail the incident he had with their air freshener. The representative he spoke to, [REDACTED], informed the consumer that they did not deem it necessary to send an inspector. He was advised to send the product in, photos and an estimate of the damages sustained. Less than a week afterwards, the consumer received a box from the manufacturer so that he send all they asked for back.
Approximately three days later, the consumer contacted the manufacturer and was informed that they had received everything he sent but that they could not provide him with an estimate for when he will receive any answers from them regarding his case.
Two months later, the consumer was contacted by the manufacturer. He was informed that their electrical engineering team came to the conclusion that the product was in working conditions and that his home’s electrical system was at fault. He was told that it was nearly impossible for their product to malfunction and thus he would receive no compensation. They offered to buy him a sixty-dollar outlet, which the consumer rejected. He was also offered one-hundred-sixty dollars, which, again, the consumer ejected. The consumer asked for the air freshener back but was told that was not possible.
The consumer believes this product poses a safety hazard.

Model
Unknown
UPC
Unknown
Serial number
Unknown
Bought from
Walmart, California
Bought
Apr 15, 2014, about then
Where
Torrance, California: Home/Apartment/Condominium
Who was involved
Age 23, Male
The reporter’s relation to them
Self
As this report names them
Brand Glade, made or sold by S. C. Johnson & Son, Inc.
How badly, in CPSC’s words
Injury, Level of care not known

CPSC report 20151112-5B108-1529882. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 31, 2015, sent to the company Aug 28, 2015, published by CPSC Sep 21, 2015

The product, in the report: air freshner fragrance unknown

(09/2011)The consumer stated that the unit was plugged into the outlet in the bathroom. The unit had been in the outlet for about a month. The consumer stated that her sister was out at the barn. She heard the fire alarm go off on the inside of the house. Her sister called the fire department. They came and put the fire out. No one was in the house at the time. The house was completely burned down.
The consumer’s sister was advised by the fire department that the heat from oil in the plug-in unit short circuited the wires in outlet.

Model
unknown
Bought from
unknown
Where
New Braintree, Massachusetts: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Other Relative
As this report names them
Brand Glade Plug-in, made or sold by S. C. Johnson & Son, Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150731-CE32F-1502205. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Dec 30, 2013, sent to the company Jan 7, 2014, published by CPSC Jan 23, 2014

The product, in the report: Glade plug in D1134

SC Johnson Glade Plug-in d1134? was plugged in to a tripplite UPS (internet750U). It appears the scented oil leaked from the plug-in, and melted the plastic on the surge protector, causing a potential fire hazard.

Model
d1134
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand glade plug in, made or sold by S. C. Johnson & Son, Inc.
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(1/22/2014) S. C. Johnson & Son, Inc.: The following comments are in response to the Commission’s notice to SC Johnson that relates to a consumer report dated December 30, 2013. That consumer report relates to the apparent misuse of a “Glade plug in D1134” (Report No. 20131230-922F8-2147448671), (“CPSC Report.”) That notice was received by SC Johnson on January 7, 2014.
Because the consumer has chosen not to release his/her contact information and did not contact SC Johnson by phone or email, SC Johnson cannot investigate the matter further as it would if it could work with the consumer. However, based on the description of the incident and photographs provided by the consumer, we believe that the air freshener product was installed horizontally into a universal power source. The usage instructions for this popular Glade® product make it clear that the product is to be plugged in to an appropriate receptacle vertically. The usage instructions specifically state: “For safe use, plug only into properly functioning 120-volt wall outlets . . . Always keep unit/bottle in an upright position. Fragrance oil may leak if bottle is placed on side or upside down and damage outlet or surfaces.” The improper use of the product apparently caused the bottle of fragrance oil to leak causing the damage that has been reported by the consumer. SC Johnson is confident that all of its Glade® PlugIns® air freshener products and refills are appropriately designed, manufactured and tested. We are aware that these products are used millions of times each year by consumers without incident. However, if the consumer or the Commission has additional information that it would like SC Johnson to consider, we would be glad to evaluate that information.

CPSC report 20131230-922F8-2147448671. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Oct 5, 2012, sent to the company Dec 20, 2012, published by CPSC Jan 8, 2013

The product, in the report: Soft Mist Glade Air Freshener

Air Freshener with “new soft mist” advertised puts mist on tile which causes slippery surface and slipping.
On October 4th caller slipped on his bathroom floor, broke his fall only by being able to grab his towel rack breaking it as he went down.
His back and neck are sore and still hurting today, the top portion and the smaller toe of his right foot have areas where the skin is scraped off.
He pulled the emergency pull cord then crawled to his telephone which is 20 to 25 feet away and dialed 911.
Ambulance came, treated him, took his vital signs then left.
His chore provider returned the air fresher to Walmart.
Caller is reporting this product as a severe hazard especially to children or the elderly.

Model
K240632811
UPC
0 46500733643 7
Bought from
Walmart, Michigan
Bought
Oct 3, 2012, about then
Where
Kalamazoo, Michigan: Home/Apartment/Condominium
Who was involved
Age 61, Male
The reporter’s relation to them
Self
As this report names them
Brand Glade, made or sold by S. C. Johnson & Son, Inc.
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(1/8/2013) S. C. Johnson & Son, Inc.: The following comments are in response to the Commission’s notice to SC Johnson that relates to a consumer report dated October 5, 2012 of a concern with “Soft Mist Glade Air Freshener” (Report No. 20121005-7FE9E-1277624). That notice was received by SC Johnson on November 14, 2012. We received a second notice from the Commission on December 19, 2012 which indicated that the Report changed because the Commission had received additional information. We received a third notice from the Commission on December 20, 2012 which indicated that the Report is now eligible for publication in the Public Database. The Report now includes the consumer’s contact information.
We have searched the database of our Consumer Relationship Center (“CRC”) and located a telephone call received by the CRC from this consumer. Because the consumer raised a safety concern, his call was transferred to SafetyCall International, SC Johnson’s medical information line.
SC Johnson is aware that this popular Glade® air freshener product is used by millions of consumers but we take the report of this consumer’s concern seriously. For that reason, we are willing to further evaluate those concerns if the consumer or the Commission has additional information that they would like SC Johnson to consider.

CPSC report 20121005-7FE9E-1277624. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 30, 2012, sent to the company Jun 13, 2012, published by CPSC Jun 27, 2012

The product, in the report: Glade Plug In air freshener

I had 4 Glad Plug In air fresheners plugged into outlets in my house. After about 4-5 days I noticed that they had a black smoky residue where the scent comes out, and they were very hot to the touch.

Bought from
Walmart
Bought
May 15, 2012
Where
Montgomery, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Glade, made or sold by S. C. Johnson & Son, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/25/2012) S. C. Johnson & Son, Inc.: SC Johnson is submitting this initial response to Report 20120530-2B238-2147467144 related to a consumer’s concern with “4 Glad Plug In air fresheners” that the consumer described as having a black smoky residue and were very hot to the touch.
SC Johnson has confirmed that it has not been contacted by the consumer about her concerns. However, because the consumer has allowed her contact information to be provided to SC Johnson, we sent an e-mail to her on June 19, 2012 inviting her to call an SC Johnson Consumer Relationship Center representative. A copy of that message has been copied at the end of this response. In that e-mail SC Johnson also asked the consumer to preserve the products so that her concerns could be fully investigated.
Because there has been no positive product identification and because the product has not been made available for an inspection, SC Johnson cannot provide definitive information about the incident. However, SC Johnson is confident that its PlugIns® air freshener products are safe when used as intended. In fact, millions of PlugIns® products are used without incident each year and the products are thoroughly tested by SC Johnson and independent laboratories before they are placed on the market. Additionally, all PlugIns® products bear the Underwriters Laboratories’ mark.
In her submission, the consumer stated that after 4-5 days, she noticed the units had black smoky residue where the scent comes out, and they were very hot to the touch. While there is no way for SC Johnson to positively determine the cause of the condition without inspecting the units, this description seems to indicate that the problem noticed by the consumer was a result of environmental contaminates such as cigarette smoke, soot from burning candles, and/or dust being drawn through the opening of the air freshener units where small amounts of the fragrance particles may have settled, causing some of the contaminates to collect around the openings. Such condition may appear to be a safety hazard, but it is not. Additionally, the air freshener units contain warmers and are designed to heat the fragrance causing it to evaporate into the air. Therefore, the units will feel warm to the touch. Nevertheless, SC Johnson is very concerned about the safety of its products and remains willing to have its representatives inspect the air freshener products and SC Johnson will share the findings of the inspection with the consumer. SC Johnson invites the consumer to contact SC Johnson so that her concerns can be investigated.
[REDACTED]
E-mail to consumer:
Your recent contact to the Consumer Products Safety Commission was brought to our attention by CPSC. Given the nature of the concerns you raised in the report you filed, I thought it was important for SC Johnson to follow up with you directly to see if you would like to talk with us.
We would like to understand your concerns and to learn more about the product you were using and what happened. Glade® PlugIns® products are used with confidence in millions of homes each year and they bear the Underwriters Laboratories mark and are subjected to extensive independent testing, as well as testing by SC Johnson.
So I might learn more about your experience, I invite you to contact me at 888-301-0033 Monday through Friday, 8 a.m. until 4 p.m. Central time. Until we talk, please hold on to the PlugIns® products – they will be helpful as we work together to investigate your concerns.
Finally, we respect your privacy, and if you choose not to call me we will not reach out to you again. However, we would love the opportunity to investigate your concerns.

CPSC report 20120530-2B238-2147467144. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Glade liquid room deodorizers or fresheners

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.