resolve household cleaners

The reports, as CPSC published them

1. Seen by a doctor or nurse

   Made Feb 10, 2020 · , sent to the company Feb 19, 2020 · , published by CPSC Mar 4, 2020

   The product, in the report: Resolve Professional rug cleaner 96 fl oz Large Area not sure all these numbers but here they are: S19225 18: M01 8342790 1920089973 Not sure what was after the “18:” it is blurry

   Resolve Professional Carpet Shampoo I purchased this from Home Depot within the last month. I cleaned several rugs according to the directions. I was woken up one night by a bad chemical smell. This happened a few nights in a row. I traced the smell to one rug. I machine cleaned the rug several times with hot water. Could not get the smell out. Used lemon juice, orange juice, [REDACTED] dishwashing liquid, [REDACTED], scrubbers, and [REDACTED] on the rug. Nothing stopped the smell. I rolled up the rug and put it in the closet. I smelled more bad chemical smells which came from two other rugs. Two other rugs that I had cleaned with Resolve were put outside. I put new rugs down and cleaned them with my rug cleaner and hot water. One of my new rugs started to smell. Then I smelled the cap of my rug cleaner. The smell was in the plastic cap! I scrubbed the plastic but the smell was embedded! The rug cleaner had transferred the smell into my new rugs. Now all rugs are out. I cleaned the floors with [REDACTED] and lit candles. I still detected the smell. It came from the plastic bottle of Resolve. I wrapped the bottle in a plastic bag and put it into the closet. I will have to get rid of my rug cleaner. I read the SDS information on the chemicals in the Resolve. There was no information on a smell. However, there was eye irritation. It has tetrasodium iminidisuccinate which is used in detergents but that is not sold “to the general public.” I have used Resolve in the past but this was very different chemical ingredients. My symptoms were red eyes, constant coughing, irritated nose. Kind of a nightmare. The incident date below is just an estimate as this has been going on for more than a month. I did call the Resolve phone on the bottle. No response yet.

   UPC

   1920089973

   Bought from

   The Home Depot, Georgia

   Bought

   Jan 1, 2020

   Where

   Minneapolis, Minnesota: Home/Apartment/Condominium

   Who was involved

   Age 65, Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand resolve, made or sold by Reckitt Benckiser LLC

   How badly, in CPSC’s words

   Injury, Seen by Medical Professional

2. Hurt, care not known

   Made Oct 20, 2017 · , sent to the company Jan 11, 2018 · , published by CPSC Feb 5, 2018

   The product, in the report: Pet cleaning product

   This information was taken from the information Center.

   Early August 2017 we purchased the above product at our local North Huntingdon Walmart. We used this product to scrub the carpeting in our living areas on August 3, 4 and 5 in anticipation of receiving a family visit of out of town relatives. Our dog reacted to this product by coughing and began to experience difficulty breathing. She passed away overnight unexpectedly on August. 6. She was 11 years old and had an enlarged heart. We are deeply concerned that this product may have aggravated her condition and put her at a higher risk of complication of her existing health issues. The use of this product also caused an irritating rash to appear for several days on my hands. We read the label prior to use and followed all guidelines indicated. We feel that additional warnings should be listed concerning possible health risks, particularly since the product is clearly marketed to pet owners. After contacting [REDACTED] of the PA Office of the Attorney General (file # [REDACTED]) we were advised by [REDACTED], Consumer Relations Specialist of [REDACTED], representing Resolve, that we should send the remaining contents of the Resolve container directly to them. We are concerned that it would be inappropriate for Resolve to investigate this complaint. We feel strongly that a neutral party that does not represent the product should follow this up. Thank you for your attention and advice.

   Where

   North Huntingdon, Pennsylvania: Unspecified

   Who was involved

   Unknown

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand Resolve carpet cleaner pet expert, made or sold by Reckitt Benckiser LLC

   How badly, in CPSC’s words

   Injury, Level of care not known

3. Hurt, no treatment

   Made May 13, 2011 · , published by CPSC Jun 7, 2011

   The product, in the report: Resolve High Traffic Foam

   Used resovle foam carpet cleaner (UPC 19200-00619-4) to clean spot on the carpet and accidentally sprayed some small amount on right hand. Used product before with good results, but it was first time to spray rather small amount on hand. Bad reaction resulted that seemed immunologic in nature based on kinetics of skin reaction, including rather large edema vesicles in hair follicles and/or erythematous spots all over right hand. The reaction has persisted now since the initial exposure on May 1, 2011, for almost two weeks, with edema gone, but redness still persisting. No previous history of any allergies to cosmetic, personal care or household products. No ingredients on the container, NO WARNING ON THE CONTAINER AS TO ITS SKIN ALLERGY AND IRRITATION POTENTIAL, No warning to handle product with gloves. 1. Reported incident to company and did not get appropriate response: “Please be assured that all of our products are manufactured from the finest ingredients available, under the most rigid quality control procedures and in full compliance with all applicable laws and regulations. In addition, all products are extensively reviewed for potential health and safety concerns. The sensitivity of a person?s skin is variable and difficult to predict. It?s quite possible to develop sensitivities to a product even after years of use. With this in mind, we ensure that our product is sufficiently labeled for proper use.” 2. Downloaded MSDS and ingredient listing from Reckitt Benckiser product information site. As to the PPE needed symbol B was on the MSDS, but no explanation as to the scale or PPE needed. Picture label shows ungloved hand. 3. MSDS warning was found which does indicate similar type of reaction occurred before to other customers or during clinical testing evaluation of the product: “redness, edema, drying, defatting and cracking of the skin” 4. INCI ingredients: contains ingredients not found in the PCPC database: “carboxylated polymer” with incorrect function given as “polymer” and “dipropylene glycol phenyl ether”, which at least one of its manufacturers does not recommend using in consumer products: “Consumer exposure to products containing dipropylene glycol phenyl ether: not sold for direct consumer use. They are industrial products for commercial applications only. Consumer contact is unlikely.” AND from the same product assessment for the ingredient: “Skin contact – Brief contact may cause severe skin burns. Symptoms may include pain, severe local redness, and tissue damage. Prolonged skin contact may cause slight skin irritation with local redness”. 5. So-called “Safe ingredients” wrt sodium silicate: in 2005’s report “Cosmetic Ingredient Review (CIR) Expert Panel recognized the irritation potential of these ingredients, especially in leave-on products.” Contains other ingredients with recognized irritation potential, skin allergy potential and contact urticaria potential. Many ingredients do not have their proper function listed on Product Information Site.

   Overall, objectively the labeling of the product is NOT in regulatory compliance at the very least. The product caused very unpleasant, long lasting and adverse reaction affecting entire surface of the hand consisting with reactions reported for individual ingredients. AE was not properly handled by the company within the post-marketing surveillance program, as no follow up with a proper questioner sent out to the consumer was performed upon AE reported to the company.

   I do hope you will eventually investigate this product as to its safety to consumers.

   Best regards, [REDACTED], Ph.D.

   Model

   B11020-NJ2

   UPC

   19200-00619-4

   Serial number

   2157-A3-RCF

   Bought from

   WalMart, Michigan

   Bought

   Mar 5, 2011, about then

   Where

   Ada, Michigan: Home/Apartment/Condominium

   Who was involved

   Age 36, Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand Resolve carpet cleamer foam, made or sold by Reckitt Benckiser LLC

   How badly, in CPSC’s words

   Injury, No First Aid or Medical Attention Received

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