Tide Free & Gentle laundry soaps or detergents

2 reports to CPSC, the latest made Aug 20, 2024. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

2reports to CPSC
Aug 20, 2024the latest report was made
Mar 18, 2024the earliest
2with the company’s comments

Brand: Tide Free & Gentle
Maker: The Procter & Gamble CompanyMakers, importers or sellers, as the reports name them
Product: Laundry soaps or detergentsCPSC’s product type: Laundry Soaps or Detergents (code 949), in Home Maintenance and Structures: Household Chemicals, Paint, & Cleaning Products

Other ways the reports write the brand (1)

“Tide Free and Gentle”

By month

2 reports from September 2023 to August 2024; the most in August 2024, 1.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
August 2024	1
March 2024	1

How badly anyone was hurt

Seen by a doctor or nurse 2 CPSC: Injury, Seen by Medical Professional

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

Seen by a doctor or nurse
Made Aug 20, 2024, sent to the company Aug 26, 2024, published by CPSC Sep 17, 2024

The product, in the report: Tide free and gentle 2.72 L or 92 FL OZ bottle. Numbers on bottom of bottle 0902A0007-B , 19C numbers on top of lid 09/12 and 336117 020011

Discovered hard, clear shards and crystals in my Tide free and clear laundry detergent. Reported to Tide and they said they would issue a refund, however, I dont see a recall on this product. Not sure if related, though have also had skin rashes and skin infections. Have seen many posts regarding the crystals issue with this same product. Tide free and gentle Self Laundry Possible injury of skin infections Wearing clothes with shards or crystals imbedded in them. Now Im also concerned about the safety of my clothes since the rashes have been reappearing

UPC
3700 41828
Where
Sandy Springs, Georgia: Home/Apartment/Condominium
Who was involved
Age 53, Male
The reporter’s relation to them
Self
As this report names them
Brand Tide Free and Gentle, made or sold by The Procter & Gamble Company
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(9/5/2024) The Procter & Gamble Company: Thank you for reaching out to both the Consumer Product Safety Commission regarding your recent experiences with our product Again, we’re so sorry to hear about your experience. As a company, we’re dedicated to making products that improve the lives of our consumers who use them, so it is important that we know when our product doesn’t meet our quality standards, or our consumers experience undesirable health effects potentially from the use of our products. Our Health & Safety Team and Quality Assurance Team have reviewed the details of your experience, and based on our evaluation, we can confirm that what you described as “clear shards and crystals” in our product appear to be crystals that were formed due to certain shipment/storage condition. As you are experiencing skin irritation, we recommend stopping the use of the product if you haven’t already. We also want to let you know that we thoroughly evaluate our products we place on market, and as part of our standard practice, we regularly monitor our products quality, as well as our consumer comments about them to ensure our products continue to meet high quality and safety standards we expect from our products. As such, we take your report very seriously and ask that you either dispose of any remaining product or reach out to us and allow us to retrieve the product for further evaluation. Again, we are very sorry for your experience and please do not hesitate to reach out to us with any further questions. We can be reached at:1-800-879-8433 9:00AM - 6:00PM EST Monday - Friday, 9:00 AM - 5:30 PM EST Saturday.

CPSC report 20240820-569A2-2147337047. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Mar 18, 2024, sent to the company May 10, 2024, published by CPSC May 24, 2024

The product, in the report: 115 fluid ounce bottle, laundry detergent

The consumer used most of the detergent, then heard a rattling sound in the bottom of the plastic. As she poured some of the remaining clear liquid detergent out, she found plastic shards in the liquid.
Within the last 2 weeks, her skin irritation flared up and it may have been related to this issue.
3/16/2024: The consumer contacted the manufacturer by email and is waiting for their response.
I did not receive a reply from my written response to Proctor & Gamble, so I called their customer service. They took information from the bottle, including an embossed code on the lid (#334717 + #020021). After being put on hold a couple of times, the representative said the company would be sending me a $10 debit card for the amount of detergent I was unable to use. There didn’t seem to be any concern about health affects to me.

Model
115A0018-B
UPC
30772 02598
Where
Grain Valley, Missouri: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Tide Free & Gentle, made or sold by The Procter & Gamble Company
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(5/28/2024) The Procter & Gamble Company: Thank you for reaching out to both the Consumer Products Safety Commission and P&G regarding Tide and your recent experiences with our product. Again, we’re so sorry to hear about your experience. As a company, we’re dedicated to making products that improve the lives of our consumers who use them, so it is important that we know when our product doesn’t meet our quality standards, or our consumers experience undesirable health effects potentially from the use of our products. Our Health & Safety Team and Quality Assurance Team have reviewed the details of your experience, and based on our evaluation, we can confirm that what you described as “plastic shards” in our product appear to be crystals that were formed due to certain shipment/storage condition. As you are experiencing skin irritation, we recommend stopping the use of the product. We also want to let you know that we thoroughly evaluate our products we place on market, and as part of our standard practice, we regularly monitor our products quality, as well as our consumer comments about them to ensure our products continue to meet high quality and safety standards we expect from our products. As such, we take your report very seriously and ask that you either dispose of any remaining product or reach out to us and allow us to retrieve the product for further evaluation. In addition, we hope the refund we issued via debit card reached you. Again, we are very sorry for your experience and appreciate you reaching out. Also, do not hesitate to reach out to us again with any further questions. We can be reached at:1-800-879-8433 9:00AM - 6:00PM EST Monday - Friday, 9:00 AM - 5:30 PM EST Saturday.

CPSC report 20240318-53A9E-4665912. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Tide Free & Gentle laundry soaps or detergents

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.