Finish dishwasher detergents
6 reports to CPSC, the latest made Mar 20, 2025. A report isn’t a recall.
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At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 6reports to CPSC
- Mar 20, 2025the latest report was made
- Jan 23, 2017the earliest
- 3with the company’s comments
- Brand
- Finish
- Maker
- Reckitt Benckiser LLCMakers, importers or sellers, as the reports name them
- Product
- Dishwasher detergentsCPSC’s product type: Dishwasher Detergents (code 934), in Home Maintenance and Structures: Household Chemicals, Paint, & Cleaning Products
Other ways the reports write the brand (3)
“Finish Powerball Max In One”, “Finish Powerball Power” and “Finish Powerball Quantum”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| March 2025 | 1 |
| June 2024 | 1 |
| February 2023 | 1 |
| September 2020 | 1 |
| October 2018 | 1 |
| January 2017 | 1 |
How badly anyone was hurt
- Emergency room 2 CPSC: Injury, Emergency Department Treatment Received
- Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
- Hurt, care not known 1 CPSC: Injury, Level of care not known
- No one hurt 2 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
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Emergency room Made Mar 20, 2025, sent to the company Mar 25, 2025, published by CPSC Apr 8, 2025
The product, in the report: Finish powerball automatic dishwasher detergent
Finish dishwasher detergent Two parts that she took from the package were stuck together and when she tried to separate them to use one of them, it burst and splashed into her eye. It get into my wife’s left eye and we went emergency service after first aid. She can see blurry now.
- Serial number
- 5170099672
- Where
- Mount pleasant, South Carolina: Home/
Apartment/ Condominium - Who was involved
- Age 33, Male
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Finish, made or sold by Reckitt Benckiser LLC
- How badly, in CPSC’s words
- Injury, Emergency Department Treatment Received
-
No one hurt Made Jun 23, 2024, sent to the company Jul 1, 2024, published by CPSC Jul 16, 2024
The product, in the report: Dish Washing powder. Finish Powerball 27 tabs; 10.9 oz; scan code #51700 99668; zip-locked bag (with smell extremely strong even from the outside after first opening it). No obvious text about possible allergic compounds in product. Found it in text on bottom of package. Reviews on Home Depot web site about this and other dishwashing powders contain many complaints about the perfume smell and soapy taste left on dishes going back into 2023.
Used two different types of [REDACTED] dishwashing powder trying to find one that did not leave perfume smell and taste on dishes. My husband, as well, could not be in the kitchen when I opened the [REDACTED] to get a pod because he would get an asthma attack from just being in the room. We found the same trouble removing the perfume smell from Finish Powerball, the next detergent we went to to find a powder that did not leave a disgusting smell and taste on our dishes. Same experience. 4 follow-up rinses do not remove the problem. Not hard water; ensure spray arms are unimpeded; use extra hot water setting and extra scrub. Cannot be healthy if some chemical remains on our dishware that then goes into our bodies. Finish Powerball had numerous complaints about this issue on the Home Depot web site (not where I bought my package) where company did the same thing of telling each complainant to call them. I had just sent a form email to Finish just before finding the Home Depot web site showing many others having same problem. I was also trying to find a DW powder that wouldn’t inflict digestive problems with my husband: diarrhea, bloating, stomach discomfort. Repeated rinsing stopped that for [REDACTED] and Finish products! But smell and asthma still a disgusting issue. He developed troublesome digestive issues (discomfort, bloating, stomach and intestinal pains) beginning about 2 years ago that we nor the doctor could explain. I now suspect he has had some possible damage/lasting symptoms from these products. He is unwilling to have me provide his name. Did hear the rinse agents in detergents (dishes, clothing) can cause digestive problems in people. Quite concerned now.
- Model
- Finish Powerball Automatic Dishwasher Detergent
- UPC
- 61700 99668
- Serial number
- NA
- Where
- Cleveland Heights, Ohio: Home/
Apartment/ Condominium - Who was involved
- Age 67, Male
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Finish Powerball Power, made or sold by Reckitt Benckiser LLC
- How badly, in CPSC’s words
- Incident, No Injury
-
Hurt, care not known Made Feb 12, 2023, sent to the company Feb 17, 2023, published by CPSC Mar 6, 2023
The product, in the report: Finish brand, Jet-Dry Rinse Aid (UPC 0-51700-85555-1)
Required product information (ingredients) is not on the label. Consumer is directed to a web site [https://www.finishdishwashing.com/] which (after 5-10 minutes of searching) does not appear to have the information. I have been having some digestive issues, and I am concerned the product may contain alcohol ethoxylates (see [REDACTED] ).
- Model
- Jet-Dry, 300 washes, 32 fl. oz.
- UPC
- 0 51700 85555 1
- Serial number
- - n/
a - - Where
- Beaverton, Oregon: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Self
- As this report names them
- Brand finish, made or sold by Reckitt Benckiser LLC
- How badly, in CPSC’s words
- Injury, Level of care not known
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Emergency room Made Sep 16, 2020, sent to the company Oct 8, 2020, published by CPSC Nov 10, 2020
The product, in the report: Finish Powerball Quantum dishwashing pods
I sent a similar write-up to the Finish Corporate Offices, but this is what happened: Monday night, 09/14/20, I was loading the dishwasher and using Finish Quantum Powerball pods.
Two of them were stuck together and when I went to pull them apart, the blue and red liquid pods burst and went into my left eye. I called my brother, who is an internal medicine doctor, and he had me rinse my eyes out immediately for about 20 minutes turning my eye in various directions.
After I did that, he had me put a patch on my eye and every 15 minutes put saline solution in it, since he wanted to get the PH level back up. After about 2 1/2 hours of that, I took the patch off and looked through my left eye - it was like driving in a deep fog. I called my provider and poison control and they recommended I go to the emergency room. While there they flushed my eye out with 3 liters of saline solution, over about a 3 hour period. There were breaks between because it was so painful to do that. I was told by the doctors there that what I had splashed in my eye was probably one of the worst things out there that could have been put into it, since it is so concentrated. Poison control told me the same thing before I went down to the hospital. They put ointment in my eye and sent me home around 3:30 a.m.
Tuesday morning, my eye was swelled shut and watering profusely, and very light sensitive. It still looked like I was looking through fog. I had an appointment with an ophthalmologist that day. He said that it appears my epithelial layer of my eye has been burned off. He does not yet know if I will have permanent damage or if the epithelial layer will eventually grow back. He told me that everyone who has this product in their household should throw it out immediately. He apparently has seen this over and over again. He and the doctors last night said that this stuff is so concentrated and alkaline, it has immediate absorption and, when kids swallow it, it burns their entire insides as it goes down and causes permanent damage.
He gave me some medicines to apply to my eye, so will see at my appointment on today (09/16/20). He said that, only then will we know if I have permanent eye damage or not. Either way, he said that this can lead to other things in the future, like glaucoma.
I had not heard anything like this in the media, so I was shocked to find out that it was such a common occurrence and so well-known when I was talking with medical professionals.
I am a licensed senior architect. They do not do well blind. My questions are this: 1. If these types of occurrences are so well known, and this product is so dangerous, then why is it on the market? 2. Why is this not more well known by the public, so they can make informed choices about whether or not to have it in their homes? 3. If this is a possibility, and the pods have a tendency to stick together with the liners that contain the blue and red liquids, then, why in the world are they not packaged individually, instead of just all being thrown in the same bag?
Hopefully I am not permanently blinded in my left eye here, but I want this on record with both the company and your agency, so that you can consider whether this product is safe enough to have in the public, without the safeguards of providing individual wrappings and having HUGE warnings on the label indicating what can happen. There is a small warning label on the package that says “CAUTION: HARMFUL IF SWALLOWED OR PUT IN MOUTH. EYE IRRITANT. DO NOT get in eyes. There is nothing that says that this can cause immediate long term damage if ingested or if splashed in eyes. Had I known how caustic and dangerous this product was, I would not have used this product and would have probably stuck with the powdered versions that are out there.
- Model
- Powerball Quantum dishwashing pods
- UPC
- 51700 20645
- Bought from
- Wal Mart
- Bought
- Sep 1, 2020, about then
- Where
- Antelope, United States: Home/
Apartment/ Condominium - Who was involved
- Age 56, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Finish, made or sold by Reckitt Benckiser LLC
- How badly, in CPSC’s words
- Injury, Emergency Department Treatment Received
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Seen by a doctor or nurse Made Oct 8, 2018, sent to the company Oct 22, 2018, published by CPSC Nov 13, 2018
The product, in the report: Dishwasher pod 1/2 white powder, 1/2 yellow liquid, small red liquid ball in center
I pulled dishwashing detergent pod out of container. Two of them were stuck together. When I pulled them apart, a small red bubble of liquid exploded shooting the contents into my L eye and mouth.
- Bought from
- Meijer Grocery Store, Michigan
- Bought
- Sep 29, 2018
- Where
- Three Rivers, Michigan: Home/
Apartment/ Condominium - Who was involved
- Age 55, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Finish Powerball Quantum, made or sold by Reckitt Benckiser LLC
- How badly, in CPSC’s words
- Injury, Seen by Medical Professional
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No one hurt Made Jan 23, 2017, sent to the company Jul 17, 2017, published by CPSC Jul 31, 2017
The product, in the report: Dishwasher Capsule Soap
The consumer indicates that he noticed that the dishwasher capsule soap did not completely dissolve in three different occasions and hence left a lot of residue in the machine and on the dishes and silverware.
The consumer read the back of the packaging and it stated that ingesting the product causes serious harm to consumers’ health.
The consumer plans on keeping his dishwasher capsule soap for at least the next thirty days in case an investigation ensues.
The consumer enclosed poor quality pictures of both sides of container.
The consumer will save the container and 3 soap packets for your reference if required.
What he is concerned about is a soap deposit left on forks etc that might not be observed. I saw deposits O <- This size! I have never seen that before on other soap brands!
- Model
- Unknown
- UPC
- Unknown
- Serial number
- Unknown
- Bought from
- Ocean State Job Lot, Maine
- Bought
- Jan 9, 2017, about then
- Where
- Stockton Springs, Maine: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Finish Powerball Max In One, made or sold by Reckitt Benckiser LLC
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.