Toshiba batteries

7 reports to CPSC, the latest made Jun 15, 2018. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

7reports to CPSC
Jun 15, 2018the latest report was made
Apr 1, 2016the earliest
7with the company’s comments

Brand: Toshiba
Maker: TOSHIBA AMERICA INFORMATION SYSTEMS, INC.Makers, importers or sellers, as the reports name them
Product: BatteriesCPSC’s product type: Batteries (code 884), in Electronics: Batteries & Chargers

Other ways the reports write the brand (1)

“Toshiba Battery”

By month

1 report from July 2017 to June 2018; the most in June 2018, 1. 6 earlier reports, since April 2016, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
June 2018	1
February 2017	3
September 2016	1
May 2016	1
April 2016	1

How badly anyone was hurt

No one hurt 6 CPSC: Incident, No Injury
Not said 1 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Jun 15, 2018, sent to the company Sep 6, 2018, published by CPSC Sep 20, 2018

The product, in the report: Laptop battery

Caller reported that the laptop battery overheated while charging for a few hours, there was a popping noise and she noticed smoke emitting from underneath the laptop. She immediately unplugged the unit and noticed that there was black soot on the carpet from where the laptop was located. She removed it and placed it outside.
Caller stated that after placing it outside she noticed that it started to smoke more excessively and then erupted in flames, she used her garden hose to contain the flames and threw it further away from the house. She contacted the fire department because she was scared the fire would spread to her house. The fire department came out and looked at the laptop and advised that the fire was contained and should not place it back in her house. They advised her that they would check to see if there had been a recall.
Caller stated that the manufacturer will be contacted later.
Caller still has the laptop outside. She feels that this laptop battery is a fire hazard.
Update to this report: Caller did contact the manufacturer Toshiba on July 15, 2018. The battery replacement was purchased on [REDACTED] or {REDACTED] about 5 years and was specifically made for that laptop. Toshiba claimed no responsibility due to the original battery had a recall on it, but caller was never notified. They claim it was on the news. Original purchase of laptop March 2010 from Best Buy.

Model
Satelite A500 series
Bought from
Best Buy, Illinois
Bought
Jun 5, 2010, about then
Where
Quincy, Illinois: Home/Apartment/Condominium
Who was involved
Age 33, Female
The reporter’s relation to them
Self
As this report names them
Brand Toshiba, made or sold by TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/18/2018) TOSHIBA AMERICA INFORMATION SYSTEMS, INC.: This battery is not subject to the recall. Toshiba takes customer satisfaction and reports of potential product safety issues very seriously. Toshiba is investigating this incident report and will take appropriate action, including working with our customers and regulatory agencies, as necessary.

CPSC report 20180615-11854-1768556. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 28, 2017, sent to the company Mar 8, 2017, published by CPSC Mar 22, 2017

The product, in the report: Recheargeable Li-ion Battery Pack for Toshiba Satellite S875-S7140 17.3-Inch Laptop.

The rechargeable lion battery of my toshiba laptop started heating abnormaly (burned when I touched) inmediately after this the computer turned of spontaneusly and I couldn’t turn it on again during two days.

Model
Pa50224U-1brs
Serial number
d12912027bla
Bought from
Delca Electronics at Amazon.com
Bought
Aug 5, 2013
Where
CABA, Argentina: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Toshiba, made or sold by TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/22/2017) TOSHIBA AMERICA INFORMATION SYSTEMS, INC.: Toshiba does not have enough information from this report to determine if this battery is subject to the recall. Toshiba takes customer satisfaction and reports of potential product safety issues very seriously. Toshiba is investigating this incident report and will take appropriate action, including working with our customers and regulatory agencies, as necessary.

CPSC report 20170228-4C9E2-2147405621. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 26, 2017, sent to the company Apr 3, 2017, published by CPSC Apr 17, 2017

The product, in the report: Toshiba PA 3817U-1BRS 10.8V 48WH 6-cell battery

I had bought the replacement battery for my Toshiba laptop. A few minutes after I connected the battery to my laptop, the laptop started smoking . So I turned it over to remove the battery but it burst into flames and the flames started shooting straight up into the air. My husband had to open the door so that I could throw the whole laptop outside before the battery acid and flames got on me or anything else in our home.

Model
PA 3817U-1BRS
Serial number
don’t know
Bought from
GOODTIME
Where
ROSEVILLE, Michigan: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Toshiba, made or sold by TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/12/2017) TOSHIBA AMERICA INFORMATION SYSTEMS, INC.: Toshiba does not have enough information from this report to determine if this battery is subject to the recall. Toshiba takes customer satisfaction and reports of potential product safety issues very seriously. Toshiba is investigating this incident report and will take appropriate action, including working with our customers and regulatory agencies, as necessary.

CPSC report 20170226-E9A19-2147405673. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 24, 2017, sent to the company Apr 11, 2017, published by CPSC Apr 25, 2017

The product, in the report: Genuine Toshiba PA3817U-1BRS Battery, 48Wh 6 Cell Li-ion Original Battery Replacement.Sold by: Rocket Socket Technology off of Amazon.com on August 21, 2015

On January 21st 2017 my laptop exploded from my battery. The Battery is melted within my laptop for to get any serial numbers from the battery. I am currently Overseas where where the incident happen. On February 24th 2017 I received an email saying that the battery I purchased for my Toshiba laptop had a Recall. I purchased Battery ORDER # [REDACTED] from Amazon August 21st 2015

Bought from
Amazon.com
Bought
Aug 21, 2015
Where
Wake Forest, North Carolina: Other
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Toshiba Battery, made or sold by TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/19/2017) TOSHIBA AMERICA INFORMATION SYSTEMS, INC.: This battery is not subject to the recall. Toshiba takes customer satisfaction and reports of potential product safety issues very seriously. Toshiba is investigating this incident report and will take appropriate action, including working with our customers and regulatory agencies, as necessary.

CPSC report 20170224-DB873-2147405754. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Sep 24, 2016, sent to the company Oct 3, 2016, published by CPSC Oct 18, 2016

The product, in the report: laptop battery

toshiba c655d laptop battery melted down. pack number pa3817-1brs was charging about 2 hours then i smelled something.was hot enough to deform and shed its label onto my hand as i tossed it outside.no damage and laptop works fine with my spare pack.this pack is not subject to the recall but the failure mode suggests it should be.

Model
pa3817u-1brs
Serial number
b10403350byd
Bought from
individual
Bought
Feb 1, 2013, about then
Where
new lebanon, Ohio: Mobile/Manufactured Home
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand toshiba, made or sold by TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(10/17/2016) TOSHIBA AMERICA INFORMATION SYSTEMS, INC.: Toshiba does not have enough information from this report to determine if this battery is subject to the recall. Toshiba takes customer satisfaction and reports of potential product safety issues very seriously. Toshiba is investigating this incident report and will take appropriate action, including working with our customers and regulatory agencies, as necessary.

CPSC report 20160924-88344-2147413760. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 3, 2016, sent to the company May 11, 2016, published by CPSC May 25, 2016

The product, in the report: Toshiba Laptop battery, stock with Satellite series laptops.

Toshiba battery pack was charging, then a sulfur-like smoke smell came from the laptop. Immediately disconnected the power, and unseated the battery pack. Similar product already on recall. Pins on battery and laptop were blackened. No evidence of melted battery, but seemed it was going to melt and/or catch fire. Laptop was very hot, battery was extremely hot to the touch.

Model
PA5024U-1BRS
Serial number
G71C000D9110
Bought from
Office Depot
Bought
Aug 20, 2012, about then
Where
Brentwood, Tennessee: Home/Apartment/Condominium
Who was involved
Age 17, Male
The reporter’s relation to them
Self
As this report names them
Brand Toshiba, made or sold by TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/13/2016) TOSHIBA AMERICA INFORMATION SYSTEMS, INC.: This battery is not subject to the recall. Toshiba takes customer satisfaction and reports of potential product safety issues very seriously. Toshiba is investigating this incident report and will take appropriate action, including working with our customers and regulatory agencies, as necessary.

CPSC report 20160503-C8EDB-2147419796. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 1, 2016, sent to the company Apr 11, 2016, published by CPSC Apr 25, 2016

The product, in the report: Toshiba laptop battery PA3817U-1BRS

I was informed by Amazon that a Toshiba laptop battery I purchased was on a recall list. I had contacted Toshiba about the battery after purchase to complain that it was so hot I could not put my computer on my plastic table covering because it melted. But Toshiba had told me there was no problem. The heat from the batter continually caused my computer to shut down. Once, it shut down for 3 days. I called Toshiba and was told over the phone that the shutdown was caused by a bad motherboard. Of course, that was false. But I was forced to buy a new computer (Not a Toshiba, I will never buy another Toshiba product except batteries needed to run my current Toshiba products). Amazon provided a web link. My battery PA3817U-1BRS was on the recall list. I have only owned the battery for a few months, but Toshiba refused to honor the recall. I am very frustrated. It is disgraceful that a company can produce a dangerous product, then refuses to provide a replacement.

Model
PA3817U-1BRS
Bought from
Amazon
Bought
Jan 11, 2016
Where
Guttenberg, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Toshiba, made or sold by TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/25/2016) TOSHIBA AMERICA INFORMATION SYSTEMS, INC.: This battery is not subject to the recall. Toshiba takes customer satisfaction and reports of potential product safety issues very seriously. Toshiba is investigating this incident report and will take appropriate action, including working with our customers and regulatory agencies, as necessary.

CPSC report 20160401-C6D66-2147420517. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Toshiba batteries

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.