HP Hewlet Packard batteries
1 report to CPSC, the latest made Jul 29, 2020. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Jul 29, 2020the latest report was made
- Jul 29, 2020the earliest
- 1with the company’s comments
- Brand
- HP Hewlet Packard
- Maker
- HP Inc.Makers, importers or sellers, as the reports name them
- Product
- BatteriesCPSC’s product type: Batteries (code 884), in Electronics: Batteries & Chargers
By month
The numbers, as a table
| Month | Reports |
|---|---|
| July 2020 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Jul 29, 2020, sent to the company Aug 10, 2020, published by CPSC Aug 24, 2020
The product, in the report: HP Envy X2 Detachable PC13 tablet silver with detachable keyboard
We own an HP ENVY x2 detachable PC 13 tablet. For several weeks before the incident my wife mentioned that her touch screen seemed to be pulling away from the body of the tablet. We didn’t pay too much attention thinking perhaps the adhesive was loosening and causing this to happen. One day during the week of July 10, 2020 I happened to be walking past the tablet which was on my wife’s desk and saw if from a side view. I was stunned at how far the screen was pushed out from the body of the unit. I was surprised the screen hadn’t cracked yet. I told the wife to immediately stop charging and/or using the tablet because clearly something has seriously gone wrong with the unit and I felt it was no longer safe to use. I wasn’t certain it was but i suspected the battery. I disassembled the unit and indeed one half of the battery had swelled to the point that the vinyl covering the battery was very taunt. Before I disturbed anything further I took several images of the battery still installed in the unit to show how distorted and expanded the battery was. I then removed the original battery and placed it a safe area in the event the chemical/electrical process that was causing the defect would continue and possibly pose a safety issue. At this point I purchased another OEM battery. I replaced the battery and was able to gently push the screen and effected component back to there original position before the battery issue happened. I didn’t know how to dispose of the battery so i kept it for a period of time. On Monday July 27, 2020 I was curious about what was causing it to swell thinking it was some sort of gas. I wanted to release it before I deposed of it thinking it could cause an issue for some else if it wasn’t released. Not knowing what to expect I took it out to my drive. At the urging of my wife I put on goggles and a face shield. I took an [REDACTED] knife and punctured a small hole with the tip of the blade. I expect a small release of the gas inside. Instead what happen was some sort of chemical reaction (i suppose) but it quickly got out of control I has shocked at the smoke, gasses and heat generated from this. After a short time and after most of the smoke died down i thought to record what had happened using my phone. Even this video shows it still smoldering and melting. If this has happened while still in the unit when it contacted a piece of material that punctured that vinyl covering or the battery exploded on it own the results could have been disastrous. One or more of the following would or could have happened. The gasses expelled are so toxic, it could in an enclosed area like a room in a house cause physical harm. Or, since it would still be in the unit the heat could not have dissipated as it did outside of the unit and cause a fire. With obvious results. I checked the HP web site to see if this was a unit that was part of the recalled ones for defective batteries. I was not. Clearly, this situation with either this unit or these units collectively need to be investigated further. This obviously is potentially a serious safety issue. My hope is this bring attention to the matter.
- Model
- HP Envy X2 Detachable PC13
- Serial number
- 5cg4454cvl
- Bought from
- Best Buy
- Bought
- Jan 18, 2015
- Where
- Rochester Hills, Michigan: Home/
Apartment/ Condominium - Who was involved
- Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand HP Hewlet Packard, made or sold by HP Inc.
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.