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HP Envy batteries

2 reports to CPSC, the latest made Aug 19, 2022. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 2reports to CPSC
  • Aug 19, 2022the latest report was made
  • Jan 25, 2017the earliest
  • 1with the company’s comments
Brand
HP Envy
Maker
Hewlett-Packard CompanyMakers, importers or sellers, as the reports name them
Product
BatteriesCPSC’s product type: Batteries (code 884), in Electronics: Batteries & Chargers
Other ways the reports write the brand (1)

“HP ENVY battery”

By month

1 report from September 2021 to August 2022; the most in August 2022, 1. 1 earlier report, since January 2017, is in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
August 20221
January 20171

How badly anyone was hurt

  • No one hurt 2 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Aug 19, 2022, sent to the company Aug 24, 2022, published by CPSC Sep 8, 2022

    The product, in the report: I saw that HP recalled PC batteries in 2017 to 2019. I checked their web site to see if my PC battery is included in recalls, but it shows that my PC battery is not included. However, my PC battery is swelling shown on the attached photo. Here are the information of my HP Envy Laptop PC: HP ENVY - 15t-as100 CTO Product Code: W0Q62AV Serial Number: 5CG6465W9H Battery Bar Code: 6FRJH31CF46LUR

    I saw that HP recalled the computer battery in 2017 or 2018. I checked their web site to see if my PC’s battery is included in recalls. It shows that my PC’s battery is not included in recalls, however, I have a swelling battery.

    Model
    HP ENVY - 15t-as100 CTO
    Serial number
    5CG6465W9H
    Bought from
    www.hp.com
    Bought
    Nov 28, 2016
    Where
    Mission Viejo, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand HP Envy, made or sold by Hewlett-Packard Company
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Jan 25, 2017, sent to the company Feb 16, 2017, published by CPSC Mar 3, 2017

    The product, in the report: HP ENVY TS 15 battery

    I purchased this HP envy laptop 3 years ago. Since almost the beginning, perhaps 6 months after purchase my daughter began experiencing problems.

    For the past two days I have spent hours on the phone trying to get this resolved and trying to send emails and access the website. I am very concerned that my daughter is using a laptop which is dangerous and I cannot even get in contact with someone. The person I did speak to initially seemed concerned and told me that the recall is being expanded and that the issues we are experiencing sound just like what is happening with the recalled batteries. A battery should not heat up and stop working so that it has to be removed from the laptop for the laptop to work. This was not an inexpensive product.

    Today I am unable to even get through on the phone. When I call the HP number for recalls or any number as soon as I press the prompt, the line hangs up. The website is inaccessible and the email address I was given is invalid. I have spent too much time on this already and it is not right. Please help. Following is the email I have been trying to send to HP all morning:

    START Hello:

    I purchased an HP ENVY TS 15 laptop for my daughter some 3 years ago from BJs. She uses it in college. Early on she began experiencing problems with the battery. It would not stay charged long and it would heat up. Eventually it has reached the point where she can only use the laptop when it is plugged in.

    I saw the recall information and contacted the phone number. The gentleman I spoke with was very nice and he told me that the first part of the battery number was the same as the recalled batteries but that the battery in our laptop is not part of the recall. He did say that the issues sound the same as those in the batteries that have been recalled and that he would transfer me to speak to someone else regarding whether my battery should be included in the recall. He did say HP was expanding the recall to include additional batteries and that I should describe my issues to the person with whom I speak on the phone. I was transferred and spoke with another young man who told me that I should send an email to this address with all my product information so HP can determine if my battery will be part of the recall and I can be issued a replacement battery, because he has limited information and could not tell me that.

    Hence this email. Following is the information I was told to include:

    Laptop: HP ENVY TS 15 Laptop Serial Number: 5CG3253WHG Battery: 6DGAL01C84M4PR

    Please let me know if you can help me with this. We do need a replacement battery and now I am concerned that my daughter is using a potentially dangerous product.

    Thank you.

    Sincerely,

    [REDACTED]

    Thank you for your help.

    Model
    HP ENVY TS 15 BATTERY
    Serial number
    6DGAL01C84M4PR
    Bought from
    BJS, New York
    Bought
    Oct 1, 2013
    Where
    Commack, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand HP ENVY battery, made or sold by Hewlett-Packard Company
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Batteries

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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