Ubio Labs battery chargers and adapters

1 report to CPSC, the latest made Apr 8, 2019. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

1report to CPSC
Apr 8, 2019the latest report was made
Apr 8, 2019the earliest
1with the company’s comments

Brand: Ubio Labs
Maker: Ubio Labs, Inc.Makers, importers or sellers, as the reports name them
Product: Battery chargers and adaptersCPSC’s product type: Battery Chargers/Adapters (code 883), in Electronics: Batteries & Chargers

By month

1 report from May 2018 to April 2019; the most in April 2019, 1.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
April 2019	1

How badly anyone was hurt

No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Apr 8, 2019, sent to the company Apr 16, 2019, published by CPSC Apr 30, 2019

The product, in the report: Ubio Labs power bank model #253685 Battery and docking station [Charger/Docking Station]

I purchased a Ubio Labs 2016 model #253685 battery and docking station from Costco and it caught on fire yesterday. I called Ubio Labs and they told me there was not a recall on the item and this is the “first” experience with this problem. [REDACTED] ( supple manager) tried to diagnose over the phone stating it was a docking issue and not a battery, regardless, it caught on fire.

Model
253685
Bought from
Costco, Texas
Bought
Apr 12, 2016, about then
Where
Mckinney, Texas: Home/Apartment/Condominium
Who was involved
Age 22, Male
The reporter’s relation to them
Other Relative
As this report names them
Brand Ubio Labs, made or sold by Ubio Labs, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/2/2019) Ubio Labs, Inc. : Customer contacted Ubio Labs on April 8 to report a melted plastic casing and charging station for Ubio Labs Item PBB102 / 10,000 mAh Power Bank and Charging Dock. It is difficult to ascertain root cause to the failure from the photos, however the photos do appear to rule out a failure within the Lithium-Ion Battery. - the UL Certified Lithium Ion Battery is NOT the root cause.
Potential Root Causes: 1. Failed PCBA resulting in heat 2. Failure within the Pogo Pin connections 3. foreign matter (oil or other accelerant) on the powerbank or dock prior to charging
Regardless of root cause, it is an uncomfortable and unacceptable experience for our end users should a product fail. The product is manufactured with V0 fireproof plastic and is UL certified, so that if it were to fail, it will fail safe. That being said, the failure did generate heat - enough heat to melt a hole in the plastic housing and discolor the surface of a granite countertop.
If the customer is willing, we would like to get the product back for an engineering review and root cause analysis. we did send a Lightning Cable kit and a Type-C Cable kit to the end consumer plus a return label to return the defective product.
This is the first reported failure of this type with this high speed charging dock. this item has been out of production for more than 30 months - there is no corrective action plan due to the fact that the product line is not in production. At this point we would like to better understand the technical reason and root cause for the product failure.
Ubio Labs stands behind its product 100%. Product Testing and inline Quality inspections are in our DNA - We have Ubio Labs employed Quality teams on the production line of each of our manufacturers every day, and work collaboratively with all manufacturing partners to ensure quality is defined and managed throughout the product manufacturing cycle.

CPSC report 20190408-726DE-2147381775. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Ubio Labs battery chargers and adapters

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.