NeoCharge battery chargers and adapters
1 report to CPSC, the latest made Dec 1, 2025. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Dec 1, 2025the latest report was made
- Dec 1, 2025the earliest
- 0with the company’s comments
- Brand
- NeoCharge
- Maker
- NeoCharge Inc.Makers, importers or sellers, as the reports name them
- Product
- Battery chargers and adaptersCPSC’s product type: Battery Chargers/Adapters (code 883), in Electronics: Batteries & Chargers
By month
The numbers, as a table
| Month | Reports |
|---|---|
| December 2025 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Dec 1, 2025, sent to the company Dec 22, 2025, published by CPSC Jan 9, 2026
The product, in the report: The product is a NeoCharge Smart Splitter 240V. It is a compact white electrical device designed to share a single 240V outlet between an electric vehicle charger and a household appliance such as an electric dryer. The unit has two 240V receptacle ports on the front and a single 240V plug on the back. It is rectangular with rounded edges and is roughly the size of a small brick, about 13 cm by 13 cm by 7 cm. The exterior casing is hard plastic. The device is meant to automatically switch between loads so only one appliance runs at a time. It is marketed as a safe way to avoid installing a second 240V circuit. The surface labeling includes the NeoCharge brand name and basic electrical information.
We began using the NeoCharge Smart Splitter exactly as instructed in their safety guidelines and through direct contact by email. The unit was installed correctly. Our EV draws about 22 amps during normal operation which is well below their recommended 24 amps. We never exceeded the load limits stated in their documentation. This is the 2nd unit they’ve replaced as the first just stopped working.
After some routine use, we noticed a light burning smell coming from the unit. This was unusual because the previous replacement unit had been working normally before this. When we inspected the device, we observed clear signs of overheating at 145F and climbing on the outer shell casing. The exterior of the box felt hotter than expected and the plug area began melting. The smell continued each time the EV was charging.
We verified that the EV charger, the outlet, and the surrounding setup were all functioning normally and had no issues. There were no visible problems with the outlet or wiring. The only source of heat or smell was the Smart Splitter itself.
We searched online and found multiple reports from other customers describing very similar overheating and melting incidents with the same product. This raised more concern since the problem seems to repeat across different users.
No injuries occurred, but the burning smell and signs of melting created a clear fire risk. We disconnected the unit immediately once we realized something was wrong.
- Model
- NeoCharge Smart Splitter 240V
- UPC
- Not listed /
Un - Bought from
- Amazon
- Bought
- Aug 25, 2023
- Where
- Washington, District of Columbia: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand NeoCharge, made or sold by NeoCharge Inc.
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.