Microsoft battery chargers and adapters

7 reports to CPSC, the latest made Mar 22, 2024. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

7reports to CPSC
Mar 22, 2024the latest report was made
Feb 13, 2017the earliest
5with the company’s comments

Brand: Microsoft
Makers: Microsoft Corporation and Chicony ElectronicsMakers, importers or sellers, as the reports name them
Product: Battery chargers and adaptersCPSC’s product type: Battery Chargers/Adapters (code 883), in Electronics: Batteries & Chargers

Other ways the reports write the brand (2)

“Microsoft Surface Pro” and “microsoft OEM”

By month

1 report from April 2023 to March 2024; the most in March 2024, 1. 6 earlier reports, since February 2017, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
March 2024	1
April 2021	1
June 2019	1
April 2018	1
March 2018	1
April 2017	1
February 2017	1

How badly anyone was hurt

Hurt, care not known 1 CPSC: Injury, Level of care not known
No one hurt 6 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Mar 22, 2024, sent to the company Mar 27, 2024, published by CPSC Apr 10, 2024

The product, in the report: OEM Chicony Laptop Power Charger Supplied with Microsoft Surface Laptop SE 11.6 laptops, model# KF8-00001

We had an incident at the [REDACTED] with a student laptop charger starting on fire during class. We were able to extinguish the fire by unplugging the charger from the wall. The charger fire filled the room with smoke, and no one was injured in this incident. I reached out to the [REDACTED] Fire Chief [REDACTED] & [REDACTED] Deputy Fire Marshal [REDACTED] about the incident and they recommended I report the incident here. The Chicony laptop charger model #A18-045N2A was originally supplied with our new student Microsoft Surface Laptop SE 11.6 laptops,Laptop model# KF8-00001.. We currently have about 700 of these computers in our school district and are concerned if this was a one off event/malfunction or if there may be other schools in the state or nation that may have experienced a similar issue.

Model
A18-045N2A
Serial number
1AU113653A Charger / 0B333CH2205BB3 Laptop
Bought from
CDW-G
Bought
Mar 7, 2023
Where
Wahpeton, North Dakota: School
Who was involved
Age 12, Unspecified
The reporter’s relation to them
No Relationship
As this report names them
Brand Microsoft, made or sold by Chicony Electronics
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20240322-D79B3-2147340202. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Apr 26, 2021, sent to the company Apr 29, 2021, published by CPSC May 13, 2021

The product, in the report: Laptop wall charger with brick. Proprietary Microsoft Surface charger

Microsoft Surface Charger gives electric shock when plugged in on one orientation. This is a charger for a Surface Laptop. I am using the product. The product is being used for home use (plugged in). The static electric effect seems enough to interfere with other grounded electric devices. The improper grounding can be reduced by changing the orientation of the non-polarized NEMA plug on the charger

Serial number
014563210757
Bought from
Microsoft.com
Bought
Apr 14, 2021
Where
Austin, Texas: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Microsoft, made or sold by Microsoft Corporation
How badly, in CPSC’s words
Injury, Level of care not known

CPSC report 20210426-98A6C-2147364495. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 12, 2019, sent to the company Jul 2, 2019, published by CPSC Jul 17, 2019

The product, in the report: Microsoft Surface charger (not the cord in the 2016 recall)

To the best of my knowledge, the failure I experienced did not involve the AC power cord part that was recalled in 2016. The part of the device failing was the small fixed round cord coming out of the power brick that plugs into the computer. While plugged into a surge protection device on the pronged end and attached to the computer on the other end, the charger became warm and the plastic cord covering melted where it comes from the brick and on another 2 spots on the cord. I picked it up the brick when I noticed the computer was not charging. The melted spot on the cord almost burned me. I was not injured, but the cord DID leave a burn mark on the wood floor.

Model
00258-70158-84507-AAOEM
Bought from
Online through the Microsoft Store
Bought
Dec 30, 2013, about then
Where
Portland, Oregon: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Microsoft, made or sold by Microsoft Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/16/2019) Microsoft Corporation: Microsoft takes this and all reports regarding its products seriously. We attempted several times to contact the affected customer to retrieve the power supply unit (PSU) and finally received a reply on Friday, July 12th. We provided the customer with a pre-paid shipping label to send the PSU for examination in Microsoft’s Product Safety lab. We understand the customer has shipped the PSU and it is now in transit. Once we have had the opportunity to examine the PSU, we will provide a supplemental response with our findings. In the interim, please contact us if we can provide additional information.

CPSC report 20190612-8A8E7-1880290. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 15, 2018, sent to the company Apr 20, 2018, published by CPSC May 11, 2018

The product, in the report: Surface Pro Charger

Surface pro charger burned up. The charger was plugged into the wall but was not plugged into a computer

Where
Marshfield, Wisconsin: Other Public Property/Office
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Microsoft, made or sold by Microsoft Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/30/2018) Microsoft Corporation: Microsoft takes all safety reports involving its products seriously. Unfortunately, the incident report did not include information about the customer or the device (i.e., customer name, telephone number, email address or device and power cord serial number) that would enable us to reach out for more information. In the absence of this information, we are unable to connect with the customer and collect the Surface Pro power supply unit for examination.
Although we have yet to discuss the specifics of this incident with the customer, we can inform you that all Microsoft power supply units are manufactured using flame retardant V0 plastic enclosures and flame retardant cable.
We strongly encourage the customer to contact us at 1-800-Microsoft or https://support.microsoft.com/en-us/contractus/ OR provide their contact information via the CPSC portal. Once we connect with the customer, we will seek to retrieve the power supply unit for a thorough examination in our product safety lab.
We look forward to assisting the customer, understanding the root cause of the reported event and, assuming the power supply unit is returned to Microsoft for examination, updating this response to the CPSC.

CPSC report 20180415-53868-2147388603. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 1, 2018, sent to the company Jun 15, 2018, published by CPSC Jun 29, 2018

The product, in the report: Microsoft Surface Pro 3 Charger

I have a Microsoft Surface 3, Serial # 052159644153. In August of 2017, my cord was sparking. Since it was out of warranty, I ordered a replacement cord from Amazon and threw out my original cord. (Microsoft wanted $80 for the cord and I purchased one for less than half that price)
I was just notified that the cord was recalled and received only HALF the plug today. I contacted Microsoft who told me that the other half was not recalled; therefore, I would need to purchase that half! That is the most ridiculous thing that I ever heard. When I searched on line, I found that this recall happened about a year before I had an issue with my cord, yet I was never notified until the beginning of this week. Shouldn’t they be required to send me the other half?

Model
Surface Pro
Serial number
052159644153
Bought from
Microsoft
Bought
Oct 28, 2014
Where
Bloomingdale, New Jersey: Home/Apartment/Condominium
Who was involved
Age 54, Female
The reporter’s relation to them
Self
As this report names them
Brand Microsoft Surface Pro, made or sold by Microsoft Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/27/2018) Microsoft Corporation: Microsoft takes all reports involving its products seriously.
We have record of [REDACTED] contacting Microsoft in early March 2018 regarding this issue. Unfortunately, we were unable to examine the power supply, either physically or through pictures because it was discarded before [REDACTED] contacted Microsoft. Despite being unable to further investigate the report, we sent [REDACTED] a replacement AC power cord at no charge, in accordance with the Surface AC power cord recall.
Regarding the observation that DC cable damage should also be included in the AC power cord recall, in June 2015 Microsoft submitted a 15(b) report to the CPSC regarding AC cord damage that resulted ultimately in the Surface AC power cord recall. The 15(b) report also contained information addressing the potential for DC cable damage and the very low safety risk associated with such damage.
We believe the information provided by Microsoft regarding the low safety risk associated with DC cable damage is reflected in the scope of the CPSC’s November 2015 preliminary determination, which limited the scope of the recall to the AC power cord only. Nonetheless, Microsoft has continued to monitor and investigate the periodic reports of DC cable damage received after June 2015. The nature and scope of reported DC cable damage received after June 2015 has not differed from the information provided to the CPSC in June 2015; therefore, we respectfully disagree that DC cable damage should be added to the scope of the recall.

CPSC report 20180301-A6BFB-2147391538. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 7, 2017, sent to the company May 19, 2017, published by CPSC Jun 5, 2017

The product, in the report: Microsoft Surface Pro 2 AC Power supply Cord/Charger. This is the 2nd one that I have that does the same thing..

Microsoft Surface Pro 2 AC power charger got super hot, part of cord started melting

Model
Model #1536
Bought from
microsoft, Florida
Bought
Apr 1, 2016, about then
Where
Miami, Florida: Home/Apartment/Condominium
Who was involved
Age 54, Female
The reporter’s relation to them
Self
As this report names them
Brand microsoft OEM, made or sold by Microsoft Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/2/2017) Microsoft Corporation: Microsoft takes this and all product safety reports seriously. We contacted [REDACTED] and attempted to collect both the original and replacement power cord (“PSU”) referenced in her report for examination by our safety lab. Microsoft was informed by [REDACTED] that she no longer has either PSU. [REDACTED] reported that she had purchased the replacement PSU from Amazon. Therefore, we are unable to examine either PSU. To ensure that [REDACTED] is using a genuine Microsoft Surface PSU with her device, we are sending her a replacement PSU.

CPSC report 20170407-9B9F0-2147404570. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 13, 2017, sent to the company Jun 7, 2017, published by CPSC Jun 21, 2017

The product, in the report: Adapter for Surface Pro 1st Generation Manufacturer/importer: (Apparently) made for Microsoft by TUV Rheinland TUV RT www.tuv.com Manufacturer website: www.tuv.com or Microsoft Short AC power cord (detachable from AC/DC adapter brick) falls under Microsoft/Best Buy recall (online) but adapter brick has bad chaffing on it’s longer and extremely frail cord close to brick. Battery heats up considerably too

The consumer indicates that his AC power cord is included in recall number 16-089.
The consumer indicates that the battery gets extremely hot while charging. The consumer states that his adapter is chafing at the very end of it where it connects into the brick.
02/11/2017 - The consumer visited a Microsoft store and inquired about the adapter. The representative he spoke to informed the consumer that only the AC power cord was included in a recall. The consumer would like both the AC power cord and adapter to be replaced so he turned down the opportunity to receive only an AC power cord replacement. If the consumer cannot get a replacement adapter, he plans on participating in the recall.
The consumer plans on keeping his adapter for the next thirty days in case an investigation ensues.

Model
1536
UPC
Unknown
Serial number
Unknown
Bought from
Best Buy, Puerto Rico
Bought
Jan 15, 2014, about then
Where
San Juan, Puerto Rico: Home/Apartment/Condominium
Who was involved
Age 62, Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Microsoft, made or sold by Microsoft Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/21/2017) Microsoft Corporation: As a follow on to [REDACTED]’s February 13th, 2017 CPSC report, we now have customer contact information. We have attempted to contact [REDACTED], yet he has not responded to our inquiries. We have sent [REDACTED] a replacement charger and AC power cord to the address he provided.

CPSC report 20170213-0280A-1632876. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Microsoft battery chargers and adapters

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.