Hearth Record

Back to Padlocks, chain locks or other locks

Simplisafe padlocks, chain locks or other locks

3 reports to CPSC, the latest made Mar 3, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 3reports to CPSC
  • Mar 3, 2026the latest report was made
  • Jul 16, 2021the earliest
  • 2with the company’s comments
Brand
Simplisafe
Maker
SimpliSafe, Inc.Makers, importers or sellers, as the reports name them
Product
Padlocks, chain locks or other locksCPSC’s product type: Padlocks, Chain Locks or Other Locks (code 707), in Home Maintenance and Structures: Home Security
Other ways the reports write the brand (1)

“Simpli Safe”

By month

1 report from April 2025 to March 2026; the most in March 2026, 1. 2 earlier reports, since July 2021, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
March 20261
May 20231
July 20211

How badly anyone was hurt

  • No one hurt 1 CPSC: Incident, No Injury
  • No incident, no one hurt 2 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No incident, no one hurt

    Made Mar 3, 2026, sent to the company Mar 5, 2026, published by CPSC Mar 19, 2026

    The product, in the report: Simplisafe Smart Lock Series 2

    Simplisafe door lock malfunctions and is not able to be manually unlocked using thumb bolt from inside of home, creating a risk due to inability to egress in the event of fire. When I lock the door from the outside it operates as intended and throws the bolt. If I return, enter from another dfdoor and attempt to open the lock manually it is not able to be moved/stuck in the locked position. I see multiple reports of this same issue on this website.

    Model
    Smart Lock Series 2
    Serial number
    unable to determine not shown on the device
    Bought from
    online from the manufacturer
    Bought
    Mar 2, 2023, about then
    Where
    HOLLYWOOD, Florida: Home/Apartment/Condominium
    Who was involved
    Age 65, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Simpli Safe, made or sold by SimpliSafe, Inc.
    How badly, in CPSC’s words
    No Incident, No Injury
  2. No incident, no one hurt

    Made May 31, 2023, sent to the company Jun 2, 2023, published by CPSC Jun 26, 2023

    The product, in the report: Simplisafe Smartlock with Pin Pad. Item Weight: ?1.57 pounds, Product Dimensions: ?1 x 2.7 x 7.25 inches, Takes Four AA Batteries

    Simplisafe Door Lock stuck in locked position, unable to move without assistance from company. When I asked the company what the plan was to fix this issue they saw it as a non-issue “just use the panic button and emergency services will come”. Where I live that is not true and also an unacceptable answer to not being able to use my door like a normal door. This product should not be able to lock the door and not be able to unlock ever as it should always work by hand or with a key. This did happen to me twice and the only solution was for the company to access a different device in the home to correct the issue (they accessed the keypad where they then removed the device and added it back but then happened again). They are also trying to blame other things like “the door” and would not move forward unless I paid a locksmith to come and confirm correct installation despite the fact that this product (and ALL other simplisafe products) are advertised as being a self installed product. I believe until this issue is corrected the locks should not be for sale in the United States. If you look around online you will see several posts on [REDACTED] and other forum sites stating this has been an issue since 2021. I just cannot imagine living in a home with children and having this be an issue in a real emergency.

    Bought from
    https://simplisafe.com/smart-lock
    Bought
    Nov 23, 2022, about then
    Where
    United States: Home/Apartment/Condominium
    Who was involved
    Age 33, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Simplisafe, made or sold by SimpliSafe, Inc.
    How badly, in CPSC’s words
    No Incident, No Injury
  3. No one hurt

    Made Jul 16, 2021, sent to the company Jul 21, 2021, published by CPSC Aug 11, 2021

    The product, in the report: Simplisafe Smart Lock (White)

    I have owned a SimpliSafe Smart Lock for a little over a year now, purchased around April 2020 and installed May 2020. The lock will get stuck and cannot turn manually from the inside or out without wiggling the lock multiple times. Sometimes it becomes unstuck after a quick turn to the right and back to the left. But sometimes it requires going back and forth for a while. It runs the risk of locking you inside your house. It blocks what should be an easy exit in case of emergency. I am not the only one with the issue: [REDACTED]

    Bought from
    simplisafe.com
    Bought
    Apr 15, 2020, about then
    Where
    Nashville, Tennessee: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Simplisafe, made or sold by SimpliSafe, Inc.
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Padlocks, chain locks or other locks

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

Sign in

A free account keeps your watch list, shortlists, comparisons and saved searches on every device, and can email you when something you watch changes. Browsing never needs one.