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Schlage padlocks, chain locks or other locks

3 reports to CPSC, the latest made Jan 22, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 3reports to CPSC
  • Jan 22, 2026the latest report was made
  • Sep 7, 2024the earliest
  • 0with the company’s comments
Brand
Schlage
Makers
Schlage Lock Company LLC and Trane, American Standard and SchlageLinkMakers, importers or sellers, as the reports name them
Product
Padlocks, chain locks or other locksCPSC’s product type: Padlocks, Chain Locks or Other Locks (code 707), in Home Maintenance and Structures: Home Security
Other ways the reports write the brand (1)

“SCHLAGE ENCODE”

By month

2 reports from February 2025 to January 2026; the most in January 2026, 1. 1 earlier report, since September 2024, is in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
January 20261
November 20251
September 20241

How badly anyone was hurt

  • No one hurt 3 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Jan 22, 2026, sent to the company Feb 4, 2026, published by CPSC Feb 19, 2026

    The product, in the report: Product: Schlage Smart Deadbolt (electronic/smart lock) Manufacturer: Allegion (Schlage) Product Type: Residential electronic deadbolt Black, rectangular design

    Product: Schlage Smart Deadbolt (electronic/smart lock) Manufacturer: Allegion (Schlage) Product Type: Residential electronic deadbolt Location of Use: Front door of apartment residence

    On 1/24/2025, the lock failed in a manner that prevented me from opening my front door from the inside to exit my apartment. The deadbolt would not fully retract, and the interior thumb-turn could not disengage the bolt. After emergency maintenance arrived, it was discovered that an internal screw had come loose and physically obstructed the deadbolt mechanism, preventing normal operation.

    At the time of this failure, there were visible wildfires in the area, creating an emergency situation where rapid evacuation could have been required. I was unable to leave my apartment for approximately one hour until an emergency maintenance worker disassembled and repaired the lock. Had conditions worsened, I could have been trapped inside the unit.

    Model
    Not visible (would have to disassemble)
    UPC
    Not visible
    Serial number
    Not visible (would have to disassemble)
    Where
    San Diego, California: Home/Apartment/Condominium
    Who was involved
    Age 30, Unspecified
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Schlage, made or sold by Schlage Lock Company LLC
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Nov 1, 2025, sent to the company Nov 10, 2025, published by CPSC Nov 26, 2025

    The product, in the report: The product is the Schlage Encode Smart Wi-Fi Deadbolt (Model BE489WB), a connected smart lock designed for residential entry doors. It includes: 1. A touchscreen keypad exterior (typically in satin nickel, matte black, aged bronze, or bright chrome) 2. An internal motorized locking mechanism 3. Wi-Fi connectivity for use with the Schlage Home App, Amazon Alexa, and Google Assistant 4. A built-in alarm Approximate dimensions: 3 wide x 5 tall (keypad portion), with interior housing approx. 3 wide x 7 tall The smart lock is positioned as a keyless, connected deadbolt meant to allow remote locking/unlocking, smart home integration, and secure entry without a traditional house key. It replaces the standard deadbolt lock on a residential door. The specific unit I purchased was MATTE BLACK, used on a standard-sized apartment entry door, with no modifications to the product.

    I purchased a Schlage Encode Smart Wi-Fi Deadbolt less than a year ago. The product has malfunctioned three separate times by locking me inside my apartment with no way to exit, even when I attempted to unlock it manually from the inside.

    Each time, the internal locking mechanism jammed and would not respond to the keypad, app, or thumb turn. I was the only person in the apartment, and I was using the lock exactly as intended, installed on my entry door, for normal daily use.

    I was unable to exit the property until I forcibly removed the smart lock from my door. If a fire, medical event, or emergency had occurred, I would have been trapped inside with no safe means of leaving. While no physical injury happened, the potential for injury or death was present and significant.

    I reported the issue to the manufacturer, but instead of sending a full replacement, I was sent only a single mechanical deadbolt latch, which does not replace or repair the smart lock system.

    I am reporting this because this product presents an entrapment hazard, especially for people living alone or without access to tools or outside assistance.

    Model
    BE489WB
    UPC
    0021AB22 or 473
    Serial number
    SLP173242201892
    Bought from
    LOWES
    Bought
    Nov 7, 2024, about then
    Where
    Los Angeles, California: Home/Apartment/Condominium
    Who was involved
    Age 44, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand SCHLAGE ENCODE, made or sold by Schlage Lock Company LLC
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Sep 7, 2024, sent to the company Sep 12, 2024, published by CPSC Sep 26, 2024

    The product, in the report: Schlage Encode Smart Wi-Fi Deadbolt (with Century Trim in Satin Nickel) electronic lock

    We have had a Schlage Encode Smart Wi-Fi Deadbolt (with Century Trim in Satin Nickel) electronic lock on our home’s front door since around January 2024. This allows us to use a code to enter our door (so we don’t have to carry a key). After a couple months, we precipitously had an issue with the electronics on the first lock (with no warning, it just stopped turning on, even when the batteries were replaced, but we could still manually turn the deadbolt, so it was a pain, but we could still get in and out of the door). We contacted Schlage and they sent us a replacement lock. It seemed like the new lock was working okay until today, again out of nowhere, we we unable to manually unlock the door. The deadbolt would not undo from the inside. All adults in the household tried. We were locked in. Thank goodness we have other doors in the household, and thank goodness my husband was present and knew how to uninstall the entire lock. Once he removed all electronic aspects of the lock and was down to just the deadbolt (with the hole for the locking mechanism open between the outside and the inside), he was able to manually unlock the door with a tool. If we have been trying to exit in an emergency, particularly a fire, we could have all died because of this serious malfunction. We are going to remove this electronic lock and return to a basic locking mechanism, but it’s important that this major safety concern be known.

    Model
    See picture
    Serial number
    See picture
    Bought from
    Amazon.com
    Where
    El Cajon, California: Home/Apartment/Condominium
    Who was involved
    Age 2, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Schlage, made or sold by Trane, American Standard and SchlageLink
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Padlocks, chain locks or other locks

How to read a record

Four things every record does, shown on an example record made up for this guide.

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Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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