Level padlocks, chain locks or other locks
1 report to CPSC, the latest made Sep 22, 2026. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Sep 22, 2026the latest report was made
- Sep 22, 2026the earliest
- 1with the company’s comments
- Brand
- Level
- Maker
- ASSA ABLOY Americas Residential Inc.Makers, importers or sellers, as the reports name them
- Product
- Padlocks, chain locks or other locksCPSC’s product type: Padlocks, Chain Locks or Other Locks (code 707), in Home Maintenance and Structures: Home Security
By month
The numbers, as a table
| Month | Reports |
|---|---|
| September 2026 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Sep 22, 2026, sent to the company Sep 25, 2026, published by CPSC Oct 9, 2026
The product, in the report: Level Lock+ (Wi-Fi), matte black, residential smart deadbolt installed on the front entry door. Affected front-door lock serial B44452KXFE. Purchased as one of two units in Level Home [REDACTED].
On September 21, 2026 at 5:59 PM ET, a tenant reported that the Level Lock+ on the residential front door had jammed again. The tenants had not used the Level app since a reset two days earlier and had been using only the physical key and manually locking the door. A timestamped video recorded at 6:02 PM shows the interior thumbturn being operated by hand with Level bolt hardware visible. The interior thumbturn works only immediately after a reset and then fails again. Occupants therefore cannot reliably operate the front-door deadbolt by hand from inside without repeated resets. This creates a potential egress hazard because the manual interior control cannot be relied on to release or operate the front-door lock when needed. No injury has been reported. The broader history includes recurring jams, loss of [REDACTED] operation while beside the lock, ‘Out of range’ errors, and remote-connection outages. Level reviewed six months of telemetry and wrote that 95% of motorized operations were successful, with remaining events including stalls and timeouts ‘all occurring during locking operations.’ Level confirmed the product is within its two-year hardware warranty. The owner completed requested calibration and mechanical checks; the manual thumbturn failure recurred afterward. Level received screenshots, photos, network results, event details, shipping information, and the timestamped video. No replacement had been authorized when this report was prepared.
- Model
- Level Lock+
- Serial number
- B44452KXFE
- Bought
- Jul 15, 2025
- Where
- Brooklyn, New York: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Level, made or sold by ASSA ABLOY Americas Residential Inc.
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.