Kwikset padlocks, chain locks or other locks
5 reports to CPSC, the latest made Aug 16, 2026. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 5reports to CPSC
- Aug 16, 2026the latest report was made
- Jul 5, 2019the earliest
- 4with the company’s comments
- Brand
- Kwikset
- Makers
- ASSA ABLOY Americas Residential Inc. and Spectrum Brands, Inc.Makers, importers or sellers, as the reports name them
- Product
- Padlocks, chain locks or other locksCPSC’s product type: Padlocks, Chain Locks or Other Locks (code 707), in Home Maintenance and Structures: Home Security
By month
The numbers, as a table
| Month | Reports |
|---|---|
| August 2026 | 1 |
| February 2026 | 1 |
| July 2025 | 1 |
| September 2021 | 1 |
| July 2019 | 1 |
How badly anyone was hurt
- Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
- No one hurt 3 CPSC: Incident, No Injury
- No incident, no one hurt 1 CPSC: No Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No incident, no one hurt Made Aug 16, 2026, sent to the company Aug 20, 2026, published by CPSC Sep 4, 2026
The product, in the report: Kwikset 917 keypad door lock.
I have a kwikset smart code 917 key pad door lock. It is installed on one of the entry doors my house. We have had it for a few years. All of a sudden the handle can not be opened from the inside or outside no matter how hard you press. That is dangerous. The manual says there is an emergency egress function, where the inside handle will open regardless of mode. But obviously this not true since I can not open the door. Support sent me a warranty replacement 1 week later but dont seem to take it seriously. If there was a fire and we couldnt get out it could be deadly.
- Model
- Smart code 917
- Where
- Saint Johns, Florida: Home/
Apartment/ Condominium - Who was involved
- Age 21, Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Kwikset, made or sold by ASSA ABLOY Americas Residential Inc.
- How badly, in CPSC’s words
- No Incident, No Injury
-
No one hurt Made Feb 3, 2026, sent to the company Mar 11, 2026, published by CPSC Mar 25, 2026
The product, in the report: Exterior door lock
(02/01/2026) The consumer stated that she was frozen out of her home. The lever on the handle of the exterior door lock gets condensation. Because it was so cold outside, the handle was frozen. The consumer had to use a hair dryer to thaw out the lock. The consumer stated that this door lock is a replacement because the same thing happened once before. If the power had been out, I would have been stuck outside in sub zero weather!!! Deep snow, and with no food!!!
- Model
- 800HEXJ11PSMTCP
- UPC
- 8335104660
- Bought from
- Lowes
- Where
- Glenville, North Carolina: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Kwikset, made or sold by ASSA ABLOY Americas Residential Inc.
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jul 22, 2025, sent to the company Jul 25, 2025, published by CPSC Aug 8, 2025
The product, in the report: Electronic door lock
Kwikset 916 CNT-15-SMT-RCALFD failed to allow a person out of their apartment in a multi-story building due to low batteries. This low battery situation randomly and occasionally causes the lock to remain locked. This caused a person to remain trapped in their apartment and call for help. Apparently, with so many locks in use at this complex’s 4 story and 3 story apartment buildings, this has been found to be an occasional problem with low batteries in these locks. Not everyone knows how to take out the batteries to disable the servo. So, what if there was a fire and it was the 4th floor? Or the 50th?
- Model
- Kwikset 916 CNT-15-SMT-RCALFD
- Where
- Gainesville, Florida: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Kwikset, made or sold by ASSA ABLOY Americas Residential Inc.
- How badly, in CPSC’s words
- Incident, No Injury
-
Hurt, no treatment Made Sep 24, 2021, sent to the company Sep 29, 2021, published by CPSC Oct 14, 2021
The product, in the report: Kwikset 99380-001 Halo Wi-Fi Smart Lock Keyless Entry Electronic Keypad Deadbolt Mode 99380-001
My Kwikset 99380-001 Halo Wi-Fi Smart Lock Keyless Entry Electronic Keypad Deadbolt melted and burned the tips of two of my fingers on Sept 23, 2021. On the late evening of Sept 22, 2021 I was in the laundry room that has a door to the garage and I thought I smelled a faint smell of something odd, like a sort of burnt toast. I checked all around and could not find the smell and it went away. The following day the Kwikset door lock in this room alerted us that its battery was dead and needed replacing. Later on Sept 23, 2021 I removed the battery pack from the lock housing and replaced all three 1.5 volt AA batteries, then reinstalled the battery pack . I then went to verify the locks operation and the lock would illuminate but would not lock or unlock. Then I started to smell a strong smell of something burning and I could see smoke emanating from the just installed battery pack. I tried to remove the battery pack from the lock housing by lifting up on the plastic removal tab, as I had done previously, it is at this point I burnt my finger tips on the molten plastic. I then went to the garage and got a dental pick to pull the battery pack out. Once the battery pack was removed the battery pack stopped melting and smoking. My fingers were sore but OK, no lasting damage. I then notified Kwikset about what just happened and uploaded pictures to them using their online tool. I asked Kwikset if there were any recalls on this product and they said no and there were no know issues. They issued me a case number and said they wanted the complete assembly returned to them for analysis using the prepaid label they provided. They told me they were sending me a identical replacement as soon as they reviewed the pictures. I am concerned for several reasons: - My fingers got burned. - I do not know what would have happened if I was not home and this happened as the door to the garage is a light wood door. I do not know if the plastic in the battery pack and cover would ignite or just melt. - I do not know if the plastic just melted could it have melted and jammed the locking mechanism making it impossible to exit or enter via this door. - At the time I purchased the Kwikset lock that failed I purchased an identical lock, only difference is the color, and installed it in another door.
- Model
- 99380-001
- UPC
- Do not know
- Serial number
- Do not know
- Bought from
- ebay
- Bought
- Jun 7, 2021
- Where
- Austin, Texas: Home/
Apartment/ Condominium - Who was involved
- Age 75, Unknown
- The reporter’s relation to them
- Self
- As this report names them
- Brand Kwikset, made or sold by Spectrum Brands, Inc.
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
No one hurt Made Jul 5, 2019, sent to the company Aug 2, 2019, published by CPSC Aug 23, 2019
The product, in the report: The product is a Kwikset double cylinder deadbolt lock, polished brass. These locks are advertised to be programmed to any Kwikset key.
I have had three Kwikset Smart Key deadbolt locks fail. Without warning, the key no longer worked. The most recent failure is detailed in the fields that follow.
- Bought from
- Home Depot
- Bought
- Jun 9, 2016
- Where
- Memphis, Tennessee: Home/
Apartment/ Condominium - Who was involved
- Age 55, Unspecified
- The reporter’s relation to them
- Self
- As this report names them
- Brand Kwikset, made or sold by Spectrum Brands, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.