Eufy padlocks, chain locks or other locks
1 report to CPSC, the latest made Sep 16, 2022. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Sep 16, 2022the latest report was made
- Sep 16, 2022the earliest
- 0with the company’s comments
- Brand
- Eufy
- Maker
- FANTASIA TRADING LLCMakers, importers or sellers, as the reports name them
- Product
- Padlocks, chain locks or other locksCPSC’s product type: Padlocks, Chain Locks or Other Locks (code 707), in Home Maintenance and Structures: Home Security
By month
The numbers, as a table
| Month | Reports |
|---|---|
| September 2022 | 1 |
How badly anyone was hurt
- No incident, no one hurt 1 CPSC: No Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No incident, no one hurt Made Sep 16, 2022, sent to the company Sep 26, 2022, published by CPSC Oct 11, 2022
The product, in the report: eufy brand Security Keyless Entry Door Lock, Bluetooth version [REDACTED]
I was trying to troubleshoot my cousin’s EUFY smart deadbolt lock which had gotten stuck. While researching solutions online the official customer forum results showed a large number of people complaining that the deadbolt gets stuck in numerous scenarios. Most dangerously, according to reports the lock gets stuck in a locked position and cannot be unlocked manually from the inside.
Here’s a link
[REDACTED]
This is clearly a product defect, not an installation error, as those online reports mention that Bluetooth or app unlocking still works.
Of course, in a fire this presents a huge danger as one firefighter in the customer forum points out. Even though a customer filed a complaint in the official Eufy forum nearly nine months ago (and other customers complained of the same dangerous issues), the company has provided no official guidance or troubleshooting steps. Customers also do not seem to have identified a DIY solution.
- Model
- Security Keyless Entry Door Lock
- UPC
- https:/
/ communi - Serial number
- Don’t know
- Where
- Seattle, Washington: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- No Relationship
- As this report names them
- Brand Eufy, made or sold by FANTASIA TRADING LLC
- How badly, in CPSC’s words
- No Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.