Nest Protect smoke and fire alarms
8 reports to CPSC, the latest made Jan 1, 2024. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 8reports to CPSC
- Jan 1, 2024the latest report was made
- Feb 20, 2014the earliest
- 8with the company’s comments
- Brand
- Nest Protect
- Maker
- Nest Labs, Inc.Makers, importers or sellers, as the reports name them
- Product
- Smoke and fire alarmsCPSC’s product type: Fire or Smoke Alarms (code 702), in Home Maintenance and Structures: Home Security
By month
The numbers, as a table
| Month | Reports |
|---|---|
| January 2024 | 1 |
| June 2015 | 1 |
| May 2015 | 1 |
| July 2014 | 1 |
| February 2014 | 4 |
How badly anyone was hurt
- No one hurt 8 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Jan 1, 2024, sent to the company Jan 4, 2024, published by CPSC Jan 22, 2024
The product, in the report: Google Battery Operated Photoelectric Smoke Alarm. Model: 06A, Smoke Sensitivity: 1.58 +/- 0.67%ft OBS. It measures 5-1/2” x 5-1/2” inches. Was designed by Google: 06AA01AC402005H7, Serial# 2020 Oct 03, Network Name: [REDACTED]
I purchased a Google/Nest Wi-Fi Smoke detector 12/2020, which would notify me if smoke was sensed while at home or away from home. This August 2023, while plumbers were soldering pipes, all regular alarms sounded except for the Nest model. I called Google/Nest on 11/27/2023 and they told me it was outside the one year warranty period! I told them this product is not an ordinary appliance and at minimum you should investigate before someone dies. I was told there was nothing they could do. I also requested a call back from a supervisor, but it never came. I am simply astounded at their cavalier attitude! It’s a life saving device and there could be many more out there fooling people like me into thinking they are protected. [REDACTED]
- Model
- Model: 06A
- UPC
- 854448003679
- Serial number
- Serial# 2020 Oct 03
- Where
- Washington, New Jersey: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Nest Protect, made or sold by Nest Labs, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
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No one hurt Made Jun 16, 2015, sent to the company Jun 23, 2015, published by CPSC Jul 15, 2015
The product, in the report: This is a white Nest Protect smoke/CO detector, hardwired to 120 VAC.
I have five Nest Protect smoke detectors. Three of the five have had false alarms for no reason at all. I have had FOUR false alarms in total within the last year. The latest false alarm happened while everyone was asleep. There were no conditions present for any of the false alarms that would have triggered them. All of the smoke detectors are less than two years old, and many have been recently replaced by Nest. The false alarms keep happening. Nest has refused to refund the price of these smoke detectors and insists on replacing them - but the false alarms are continuing. My children have started to ignore the alarms because they happen so often.
- Model
- Nest Protect (White, Wired 120V)
- Bought from
- Nest Labs, California
- Bought
- Jun 17, 2014
- Where
- Lino Lakes, Minnesota: Home/
Apartment/ Condominium - Who was involved
- Age 9, Female
- The reporter’s relation to them
- My Child
- As this report names them
- Brand Nest Protect, made or sold by Nest Labs, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
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No one hurt Made May 6, 2015, sent to the company May 14, 2015, published by CPSC May 29, 2015
The product, in the report: Nest Protect Smoke/Co Detector (White, Wired 120V), purchased in October 2013 Model Number: S2001LW
I purchased and have been using five Nest Protect smoke/CO detectors in my home. Over the past six months, I have had three false alarms indicating there was a fire in my home. The latest incident happened today, when nobody was in the bedroom where the smoke detector thought it detected smoke. We do not smoke, and we were not taking a shower at the time. The first false alarm occurred when nobody was home. The second false alarm occurred while my family was in another room.
Eventually someone is going to get hurt when they ignore a false alarm, or if they believe the alarm is real and run outside unprepared. Smoke detectors should NOT have false alarms. If nothing else, they end up scaring families and kids unnecessarily.
- Model
- Nest Protect (White, Wired 120V), S2001LW
- Bought from
- Nest Labs, Inc.
- Bought
- Oct 10, 2013
- Where
- Lino Lakes, Minnesota: Home/
Apartment/ Condominium - Who was involved
- Age 41, Female
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Nest Protect, made or sold by Nest Labs, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
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No one hurt Made Jul 16, 2014, sent to the company Jul 25, 2014, published by CPSC Aug 15, 2014
The product, in the report: Nest Protect smoke and carbon monoxide detector.
We have 12 Nest Protect smoke and carbon monoxide detectors in our home that we bought and installed at the end of 2013. They are all interconnected with their wifi connection. A few months ago, we were awakened in the middle of the night by the alarms telling us there was a fire, and to get out! There was no fire, no smoke, no nothing. And there was not an immediate way to contact Nest for help. The problem appeared to be emanating from one of the alarms that was telling us there was a fire there. So, I removed it, and put it outside in my truck, and the next day was able to find a number for Nest, who told me to return it, and they would refund our money, as the alarms had just been taken off the market, so they couldn’t give me a replacement. But 2 nights ago, again in the middle of the night, all of them started repeatedly going off, and each telling us in turn that there was a fire in one location, then another, then another, and so on. So, this time, I removed them all, and put them all in my truck, so we could try to get back to sleep. I then had to go out and buy a whole new set of alarms of a competing brand, and install them. So now, I have to return all of the Nest Protect alarms. I am sorry to have to do this, because I really liked the concept, and its promise, especially the ability to let us know there was a problem via an app on our phone no matter where we happened to be. But it appears that they are at present, unable to deliver on that promise.
- Model
- Nest Protect
- Bought from
- Home Depot
- Bought
- Dec 15, 2013
- Where
- Eliot, Maine: Home/
Apartment/ Condominium - Who was involved
- Age 65, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Nest Protect, made or sold by Nest Labs, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
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No one hurt Made Feb 20, 2014, sent to the company Mar 12, 2014, published by CPSC Apr 2, 2014
The product, in the report: Nest Protect: Smoke + Carbon Monoxide detector wired model, 120v
A Nest Protect smoke/fire/CO2 detector (the wired model) installed in our home began beeping, and sent a message (via voice prompt from the device itself and a message from the device to an [REDACTED] app) that the sensor had failed and the device needed to be replaced.
We had purchased the device less than three months earlier.
We called Nest and they offered to send a replacement, which arrived within a week.
There were no injuries. But we were concerned that a new product -- one that is a fundamental home safety device -- would fail so quickly.
We purchased six units for our home. This was the first of FOUR that have failed -- a failure rate of 66%. An online search reveals that many other people have had similar problems with this product.
I am filing a separate incident report for each device.
- Model
- Nest Protect wired
- UPC
- 5444800308
- Serial number
- unknown
- Bought from
- Apple Store, Texas
- Bought
- Dec 1, 2013, about then
- Where
- Austin, Texas: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Nest Protect, made or sold by Nest Labs, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
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No one hurt Made Feb 20, 2014, sent to the company Mar 12, 2014, published by CPSC Mar 27, 2014
The product, in the report: Nest Protect : Smoke + Carbon Monoxide wired model - 120v
A Nest Protect smoke/fire/CO2 detector (the wired model) installed in our home began beeping, and sent a message (via voice prompt from the device itself and a message from the device to an [REDACTED] app) that the sensor had failed and the device needed to be replaced.
We had purchased the device less than three months earlier.
We called Nest and they offered to send a replacement. Because this was the FOURTH Nest Protect that has failed in our home, I instead requested a refund of the purchase price for all six Nest Protects we own. The company has promised to refund our money if we return the devices.
There were no injuries. But we were concerned that a new product -- one that is a fundamental home safety device -- would fail so quickly.
We purchased six units for our home. This was the first of FOUR that have failed -- a failure rate of 66%. An online search reveals that many other people have had similar problems with this product.
I am filing a separate incident report for each device that has failed. This is the second of four reports.
- Model
- Nest Protect wired - model #7162
- UPC
- 5444800308
- Serial number
- 05CA02AC43130D1K
- Bought from
- replacement from manufacturer, California
- Bought
- Feb 14, 2014, about then
- Where
- Austin, Texas: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Nest Protect, made or sold by Nest Labs, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
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No one hurt Made Feb 20, 2014, sent to the company Mar 11, 2014, published by CPSC Mar 26, 2014
The product, in the report: Nest Protect: Smoke + Carbon Monoxide detector wired model (120v)
A Nest Protect Smoke + Carbon monoxide detector (the wired version) installed in our home had a false alarm, repeatedly warning of smoke where the was none. I had to remove the device from the ceiling and remove the batteries from the device to end the alarm messages.
We had bought the device less than three months earlier. Our home is about six years old, and we have never had another smoke alarm fail in this house.
After this unit failed, I called the manufacturer, which offered to replace the device. A replacement arrived within a week.
This is the THIRD Nest Protect that has failed in our home, out of a total of six that we installed. A total of four of the six have now failed. We are very concerned about the failure rate -- 66% -- especially since the product is a fundamental home safety device. While Nest has offered to replace each one without cost to us, I no longer trust the product and feel that a replacement of a flawed product is little better than keeping one that has already failed. In fact, the fourth unit that failed in our home was a replacement for one of the first two that failed.
Of the four failures in our home, two were false alarms, and two were faulty sensors. I have no doubt that we are far less safe with these units than we were with our old smoke and CO alarms - largely because I feel that I would not wholly trust a true alarm alerting me to a fire. After the third unit failed, we asked Nest to refund our purchase price for all six devices, and they refused. After our fourth failure, we asked again and they have promised to refund our money for all six devices.
We will now have to purchase new devices (from a company that is not Nest) to replace each of these.
My concern is that Nest rushed these products to market before the holidays, when they had not yet been fully tested. If the overall failure rate is even a fraction of what it has been in our home, I feel strongly that these devices need to be recalled until the problems are resolved.
I have filed a separate incident report for each of our four failed devices. This the fourth of four reports.
There are many reports of similar incidents online -- including many on Nest’s own customer forum.
- Model
- Nest Protect wired
- UPC
- 5444800308
- Serial number
- 05CA02AC411300LA
- Bought from
- Apple Store?, Texas
- Bought
- Dec 1, 2013, about then
- Where
- Austin, Texas: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Nest Protect, made or sold by Nest Labs, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Feb 20, 2014, sent to the company Mar 11, 2014, published by CPSC Mar 26, 2014
The product, in the report: Nest Protect: Smoke + Carbon Monoxide wired model - 120v
A Nest Protect smoke/fire/CO2 detector (the wired model) installed in our home had a major false alarm. Our family was at home in the evening when a recorded voice from the device announced “There is smoke in the hallway.” We immediately went to check, and found no smoke in the hallway or in any other location. The device could not be silenced, and soon the message escalated. The device was now reporting a fire, and telling us that it was an emergency and that we needed to leave our house immediately. It communicated with all other devices in our home, and loud alarms were sounding throughout our house -- all false, and all repeating every few minutes. My husband removed the device from the ceiling and tried to silence it as I called Nest’s customer service line.
Nest helped us silence the alarms. They told us they would replace the device -- the second that had failed in our home. (The first reported a sensor that had failed, but created no false alarms.) We called about both failed devices on the same day. I learned that other consumers had experienced similar problems, and was told that engineers at Nest were examining faulty devices to find the source of the problem. It is clear we are not the only people who have had problems with Nest Protect alarms.
We had purchased the device less than three months earlier.
Nest sent a replacement unit, which we installed.
There were no injuries. But we were concerned that a new product -- one that is a fundamental home safety device -- would fail so quickly.
We purchased six units for our home. This was the second of FOUR that have failed -- a failure rate of 66%. An online search reveals that many other people have had similar problems with this product.
I am filing a separate incident report for each device. This is the third report of four.
- Model
- Nest Protect wired - model #7162
- UPC
- 5444800308
- Serial number
- unknown
- Bought from
- Apple Store, Texas
- Bought
- Dec 1, 2013, about then
- Where
- Austin, Texas: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Nest Protect, made or sold by Nest Labs, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.