Kidde smoke and fire alarms

117 reports to CPSC, the latest made Sep 12, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 28, 2026.

117reports to CPSC
Sep 12, 2026the latest report was made
Sep 5, 2011the earliest
94with the company’s comments

Brand: Kidde
Makers: UTC Fire & Security and Carrier CorporationMakers, importers or sellers, as the reports name them
Product: Smoke and fire alarmsCPSC’s product type: Fire or Smoke Alarms (code 702), in Home Maintenance and Structures: Home Security

Other ways the reports write the brand (16)

“Kiddie”, “KIDDE (KN-COSM-IB)”, “KIDDIE”, “Kidde 10yr Worry-free”, “Kidde AC Hardwired Interconnect Smoke Alarm with Hush™”, “Kidde Firex”, “Kidde Intelligent Alarm”, “Kidde Intelligent Smoke/Combo Detector”, “Kidde Lifesaver”, “Kidde Model i12010S combination smoke and CO DETECTOR”, “Kidde PI2010”, “Kidde Smoke Alarm with Front Load Battery Door”, “Kidde United Technologies”, “Kidde/FireX”, “Kiddee” and “kidde fire x”

By month

7 reports from October 2025 to September 2026; the most in September 2026, 2. 110 earlier reports, since September 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
September 2026	2
August 2026	1
May 2026	1
April 2026	1
January 2026	1
November 2025	1
September 2025	3
May 2025	1
March 2025	1
August 2024	2
July 2024	1
March 2024	1
January 2024	4
September 2023	2
July 2023	1
June 2023	1
April 2023	1
November 2022	1
October 2022	2
August 2022	3
July 2022	2
September 2021	2
August 2021	1
July 2021	1
June 2021	1
May 2021	2
April 2021	1
August 2020	2
February 2020	1
November 2019	1
October 2019	1
September 2019	1
June 2019	2
April 2019	1
February 2019	1
January 2019	2
December 2018	1
November 2018	2
October 2018	1
August 2018	1
July 2018	1
June 2018	1
May 2018	2
April 2018	1
March 2018	2
December 2017	1
November 2017	2
October 2017	1
September 2017	1
July 2017	1
May 2017	1
April 2017	1
March 2017	1
February 2017	1
January 2017	1
December 2016	1
October 2016	1
August 2016	1
April 2016	1
November 2015	1
August 2015	3
July 2015	1
June 2015	2
April 2015	2
February 2015	1
January 2015	3
December 2014	2
November 2014	3
October 2014	2
September 2014	3
August 2014	1
July 2014	1
March 2014	1
February 2013	1
October 2012	1
August 2012	2
April 2012	1
February 2012	1
November 2011	1
October 2011	2
September 2011	2

How badly anyone was hurt

Death 1
Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
First aid 2 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 2 CPSC: Injury, No First Aid or Medical Attention Received
No one hurt 99 CPSC: Incident, No Injury
No incident, no one hurt 6 CPSC: No Incident, No Injury
Not said 6 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 28, 2026. Updated daily.

No incident, no one hurt
Made Sep 12, 2026, sent to the company Sep 16, 2026, published by CPSC Sep 30, 2026

The product, in the report: Kidde Model 20SAR, smoke alarms

I have a Kidde Model 20SAR smoke detector which has failed in the middle of the night. In the middle of the night while everyone was sleeping, it failed into full alarm mode and the interconnected system triggered all other alarms in the residence to go off. Then after 2 times, it stopped. Then it went full alarm mode again on and off for 30 minutes until it was disconnected and the batteries replaced. This is the third time this has happened with these model detectors. 2 months ago I already replaced another detector in the system because of this issue. These false alarms result in nuisance alarms and cause consumers to pull down the detectors

Model
20SAR
Where
Central Islip, New York: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(9/28/2026) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the rigorous standards set by Underwriters Laboratories for performance and reliability.
Nuisance alarms are a rare but possible occurrence, and have numerous potential causes that do not relate in any way to a defect in the product or indicate an unsafe product. Kidde has sold millions of units to satisfied customers over decades. We note that alarms must be cleaned thoroughly on a regular basis to keep them free of dust and debris, in accordance with the instructions in the user manual. When we examine returned units in our testing labs, we invariably find dust and debris in the sensing chamber, which can lead to nuisance alarms, despite customer claims that they thoroughly cleaned the unit. Alarms must also be placed away from vents and fans, as instructed by the user manual. Improper maintenance or placement are often the cause of such false alarms. Our voluminous data on this product shows that it is safe and works as intended, in full compliance with UL 217. We are more than happy to replace any alarms that are not meeting expectations free of charge, perhaps with a different model that may be a better fit for the customer’s use. We will reach out to this customer directly, if we have not already resolved their issue to satisfaction. 1 (800) 880-6788 or https:///https://www.kidde.com/home-safety/en/us/support/.

CPSC report 20260912-60DBB-2147310158. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 4, 2026, sent to the company Sep 11, 2026, published by CPSC Sep 25, 2026

The product, in the report: Kidde Model 20SD10 battery powered photoelectric smoke alarm with sealed 10-year battery. Residential smoke alarm designed for ceiling or wall installation. The sealed battery is not user replaceable.

I am a residential rental property owner reporting a recurring pattern of premature failures involving Kidde Model 20SD10 sealed 10-year battery smoke alarms installed in multiple rental dwelling units.
Beginning in 2025, I purchased Kidde 20SD10 smoke alarms on multiple separate occasions through Home Depot for installation at different residential rental properties. My Home Depot Pro purchase history documents these purchases over an extended period. The alarms were therefore not all purchased in a single transaction or for installation in a single dwelling unit.
These alarms were purchased and installed as part of our compliance with updated HUD smoke alarm requirements that took effect December 29, 2024. These requirements significantly increased the number and placement of compliant smoke alarms required in affected HUD assisted dwelling units, including alarms inside each bedroom, within the required distance of bedroom doors and outside sleeping areas, and on each level of the dwelling. Battery operated alarms are required to have sealed 10-year batteries.
We replaced existing smoke alarms and installed additional Kidde 20SD10 alarms as necessary to comply with these requirements.
I have now had to replace approximately five Kidde Model 20SD10 alarms prematurely across multiple residential dwelling units. The recurring failure condition has been continuous or intermittent chirping indicating a low battery or malfunction condition. Because the 20SD10 contains a sealed, non-replaceable battery, the battery cannot simply be changed to correct the condition. The entire smoke alarm must be removed and replaced.
Some of these Kidde 20SD10 alarms have developed this same condition and required replacement within approximately six months of purchase and installation.
The two most recent failed alarms are particularly well documented. Both Kidde 20SD10 alarms were purchased together from Home Depot on June 21, 2025, and installed shortly thereafter in the same residential rental unit. Both have now developed the same chirping and low battery condition requiring replacement as of September 2026, approximately 14 and a half months after purchase. I have the Home Depot purchase record documenting this purchase and have retained the failed alarms.
These are not my first premature failures of this model. The approximately five failures have occurred across multiple residential dwelling units and involve alarms purchased through multiple Home Depot transactions. This experience is therefore not limited to one individual alarm, one installation location, or one purchase.
This is particularly concerning because the product packaging prominently identifies the product as a 10-Year Battery smoke alarm. Kidde also advertises the 20SD10 on its website as having a Worry-Free 10-Year Battery with no battery changes for 10 years. Kidde further states that the alarm is designed to beep to remind the owner that it is time to replace the alarm 10 years after it is powered.
My actual experience has been substantially different. I have experienced 20SD10 alarms requiring complete replacement in as little as approximately six months. The two most recent documented units developed the low battery or failure condition approximately 14 and a half months after purchase. I have now experienced approximately five premature failures of this model overall. This raises a serious concern regarding the reliability of these devices as life safety equipment.
The problem also does not appear to be unique to my experience. I located multiple publicly available consumer reports involving the exact Kidde 20SD10 model describing premature failures and similar problems.
On the Home Depot website, reviews for the exact Kidde 20SD10 include a July 2026 report from a consumer who stated that three alarms had experienced failure after approximately one year. Another June 2026 review reports that approximately seven alarms had been installed about a year earlier and one was already chirping and required replacement. Another consumer reported purchasing at least four alarms within a year and experiencing repeated unwanted alarms. An April 2026 review reports multiple alarms purchased in a multipack and separately becoming unreliable one by one in less than two years, with nuisance alarms and chirping. Another April 2026 review reports approximately one-year-old alarms repeatedly producing a smoke sensor error that could not be corrected by resetting the alarms. Kidde representatives publicly responded to these complaints, including stating in response to one multiple unit complaint that the reported performance was not expected.
The [REDACTED] website also contains complaints specifically identifying Kidde Model 20SD10. A May 2025 complaint reports a Model 20SD10 failing after only three weeks and difficulty obtaining support from Kidde. An April 2025 complaint reports three Model 20SD10 alarms with similar problems, including random alarms and premature failure at approximately two years.
I also located a consumer review originally posted through Kidde and reproduced on a major retailer website in which the consumer specifically identifies Model 20SD10 and reports false alarm problems after only approximately six months.
I am not representing these consumer reports as proof that every Kidde 20SD10 is defective. I am bringing them to CPSC attention because the number and similarity of independently reported premature problems involving the same model are concerning when compared with the repeated premature failures I have personally experienced across multiple dwelling units and purchases.
This creates a serious safety and housing compliance concern. Smoke alarms are life safety devices. Updated HUD requirements have resulted in landlords installing substantially more sealed 10-year alarms throughout affected dwelling units. When a required smoke alarm develops a failure or low battery condition, a property owner cannot simply leave it inoperative. It must be addressed promptly to maintain fire protection and housing compliance.
It has become extremely difficult to keep up with the repeated premature failures of devices that are specifically intended and marketed to provide long-term sealed battery smoke protection.
I have also experienced significant difficulty obtaining warranty replacements from Kidde. In one warranty claim involving two failed alarms, Kidde agreed to replace only one of the two alarms I initially claimed. Furthermore, even when Kidde approves a warranty replacement, I have experienced a wait approaching two months for the replacement to arrive.
This warranty process does not adequately address the immediate safety issue. A landlord cannot leave a required smoke alarm inoperative for weeks while waiting for a warranty determination or replacement. The failed alarm must be replaced immediately with another compliant device at additional expense.
No fire or physical injury has occurred to my knowledge. I am reporting this matter to CPSC because approximately five alarms of the same model have now failed prematurely across multiple residential dwelling units and multiple purchases. Some have required replacement within approximately six months of purchase and installation, and two additional documented units purchased June 21, 2025, required replacement approximately 14 and a half months later.
Given that these are life safety devices, the repeated nature of the failures, the 10-year battery representations associated with the product, and the existence of substantially similar premature failure reports involving the same model from other consumers, I believe this recurring pattern warrants CPSC review and investigation.

Model
20SD10
UPC
047871314683
Serial number
NA
Bought from
Home Depot
Bought
Jun 21, 2025
Where
Miami, Florida: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/24/2026) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the rigorous standards set by Underwriters Laboratories for performance and reliability.
Nuisance alarms are a rare but possible occurrence, and have numerous potential causes that do not relate in any way to a defect in the product or indicate an unsafe product. Kidde has sold millions of units to satisfied customers over decades. We note that alarms must be cleaned thoroughly on a regular basis to keep them free of dust and debris, in accordance with the instructions in the user manual. When we examine returned units in our testing labs, we invariably find dust and debris in the sensing chamber, which can lead to nuisance alarms, despite customer claims that they thoroughly cleaned the unit. Alarms must also be placed away from vents and fans, as instructed by the user manual. Improper maintenance or placement are often the cause of such false alarms. Our voluminous data on this product shows that it is safe and works as intended, in full compliance with UL 217. Regarding the issue with warranty replacements, some models are on back order due to supply chain contraints outside of our control. We are more than happy to replace any alarms that are not meeting expectations free of charge, perhaps with a different model that may be a better fit for the customer’s use. We will reach out to this customer directly, if we have not already resolved their issue to satisfaction. 1 (800) 880-6788 or https:///https://www.kidde.com/home-safety/en/us/support/.

CPSC report 20260904-1A10F-2147310562. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 1, 2026, sent to the company Aug 6, 2026, published by CPSC Aug 20, 2026

The product, in the report: Kidde Wireless Interconnected Smoke Alarm

Eight Interconnected wireless Kidde smoke alarm/ CO2 detectors installed by prior owner in June 2025. Required by state of RI and only ones approved by the state. They keep going off in 2 of our 3 condo units. Dunns Corners RI Fire Marshall tells me they are no longer sold because they are defective. Kidde however has not issued a recall. We now have to pay again to replace 1 year old alarms that are supposed to have 10 year batteries . Looking to get a recall issued so we and probably thousands of people can use the refund to purchase new, safe , working alarms

Model
P4010DCS-W
Bought from
Brookside Electric, Westerly RI, Rhode Island
Bought
Jun 24, 2025
Where
Westerly, Rhode Island: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/11/2026) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the rigorous standards set by Underwriters Laboratories for performance and reliability.
Nuisance alarms are a rare but possible occurrence, and have numerous potential causes that do not relate in any way to a defect in the product or indicate an unsafe product. Kidde has sold millions of units to satisfied customers over decades. We note that alarms must be cleaned thoroughly on a regular basis to keep them free of dust and debris, in accordance with the instructions in the user manual. When we examine returned units in our testing labs, we invariably find dust and debris in the sensing chamber, which can lead to nuisance alarms, despite customer claims that they thoroughly cleaned the unit. Alarms must also be placed away from vents and fans, as instructed by the user manual. Improper maintenance or placement are often the cause of such false alarms. Our voluminous data on this product shows that it is safe and works as intended, in full compliance with UL 217, and is not defective. It is no longer manufactured because it was designed to UL 217 sixth edition, which is no longer in effect. Our latest models are manufactured to UL 217 10th edition. The evolution of the standard does not mean that the previous models were defective. We are more than happy to replace any alarms that are not meeting expectations free of charge, perhaps with a different model that may be a better fit for the customer’s use. We will reach out to this customer directly for further assistance. 1 (800) 880-6788 or https:///https://www.kidde.com/home-safety/en/us/support/.

CPSC report 20260801-EF404-2147313085. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 22, 2026, sent to the company May 28, 2026, published by CPSC Jun 11, 2026

The product, in the report: Kiddie Smoke Alarms model 20SA10

ive purchased Fire X brand smoke alarms for many years never had any issues. unfortunately the KIDDIE brand bought the FireX brand and changed the design or quality of components. ive been managing apartments for 15 years and always used ForeX brand. in the last twelve months 5 New Alarms have failed within 1-2 months. they start going off in the middle of the night or in the day even when no one is home. no appliances are on . no stoves, no heaters nothing. ive read online that there has been many complaints of these alarms triggering for no apparent reason. The company must be aware of the issue and havent issued a recall on the Hard wired smoke Alarms. i think its work looking into doe to the fact that there Alarms are designed to save lives. if they are defective and dont operate as designed to trigger when there is smoke in the room . its worthy to look into the issue.

Model
20SA10
UPC
047871315567
Bought from
home depot, California
Bought
Apr 2, 2026
Where
Los Angeles, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand KIDDIE, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/29/2026) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the rigorous standards set by Underwriters Laboratories for performance and reliability.
Nuisance alarms are a rare but possible occurrence, and have numerous potential causes that do not relate in any way to a defect in the product or indicate an unsafe product. Kidde has sold millions of units to satisfied customers over decades. We note that alarms must be cleaned thoroughly on a regular basis to keep them free of dust and debris, in accordance with the instructions in the user manual. When we examine returned units in our testing labs, we invariably find dust and debris in the sensing chamber, which can lead to nuisance alarms, despite customer claims that they thoroughly cleaned the unit. Alarms must also be placed away from vents and fans, as instructed by the user manual. Improper maintenance or placement are often the cause of such false alarms. Our voluminous data on this product shows that it is safe and works as intended, in full compliance with UL 217. We are more than happy to replace any alarms that are not meeting expectations free of charge, perhaps with a different model that may be a better fit for the customer’s use. We kindly ask this consumer to reach out to us directly. 1 (800) 880-6788 or https:///https://www.kidde.com/home-safety/en/us/support/.

CPSC report 20260522-5301F-2147318873. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 20, 2026, sent to the company Apr 22, 2026, published by CPSC May 6, 2026

The product, in the report: have had periodic false alarm, recently it simply would not reset or stop reported to manufacturer, they have not replaced it and has been more than 20 days

multiple false alarms from kidde p3010l smoke alarm

Model
p3010l
Serial number
made in mexico
Bought from
home depot
Bought
Oct 1, 2024, about then
Where
chapel hill, North Carolina: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/30/2026) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the rigorous standards set by Underwriters Laboratories for performance and reliability.
Nuisance alarms are a rare but possible occurrence, and have numerous potential causes that do not relate in any way to a defect in the product or indicate an unsafe product. Kidde has sold hundreds of thousands of these units to satisfied customers over a number of years. We note that alarms must be cleaned thoroughly on a regular basis to keep them free of dust and debris, in accordance with the instructions in the user manual. When we examine returned units in our testing labs, we invariably find dust and debris in the sensing chamber, which can lead to nuisance alarms, despite customer claims that they thoroughly cleaned the unit. Alarms must also be placed away from vents and fans, as instructed by the user manual. Improper maintenance or placement are often the cause of such false alarms. Our voluminous data on this product shows that it is safe and works as intended, in full compliance with UL 217. This customer contacted us on March 30, 2026, and her replacement was delivered to her free of charge on April 21, 2026. We consider this matter closed.

CPSC report 20260420-A06C6-2147320352. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 30, 2026, sent to the company Feb 5, 2026, published by CPSC Feb 20, 2026

The product, in the report: Smoke alarm wireless, 10yr battery, voice & beep alert, has mesh-style vents completely around unit, manufactured in 2024

Smoke alarms frequently sounding, no smoke or fire, no hazards found by fire department, alarms did NOT sound when microwave had small fire

Model
p4010dcs-w
Serial number
0087873
Where
Theodore, Alabama: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/9/2026) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the rigorous standards set by Underwriters Laboratories for performance and reliability.
Nuisance alarms are a rare but possible occurrence, and have numerous potential causes that do not relate in any way to a defect in the product or indicate an unsafe product. Kidde has sold hundreds of thousands of units to satisfied customers over a number of years. We note that alarms must be cleaned thoroughly on a regular basis to keep them free of dust and debris, in accordance with the instructions in the user manual. When we examine returned units in our testing labs, we invariably find dust and debris in the sensing chamber, which can lead to nuisance alarms, despite customer claims that they thoroughly cleaned the unit. Alarms must also be placed away from vents and fans, as instructed by the user manual. Improper maintenance or placement are often the cause of such false alarms. Our voluminous data on this product shows that it is safe and works as intended, in full compliance with UL 217. Also, regarding the claim that the alarm did not sound in the presence of a small fire, we note that the alarm is designed to sound once a threshold amount of smoke has entered the chamber, rather than any amount of smoke whatsoever, in accordance with UL 217 requirements. Therefore, if the fire was small, as the consumer states, then it is quite possible that the fire did not reach this threshold level. In any event, we would like to retrieve the unit free of charge for testing in our labs, to confirm that it operates as intended, and we will gladly work with the consumer to ensure that they are properly installing and maintaining our products, and are satisfied with our offerings. We are more than happy to replace any alarms that are not meeting expectations free of charge, perhaps with a different model that may be a better fit for the customer’s use. We will reach out this customer directly. 1 (800) 880-6788 or https:///https://www.kidde.com/home-safety/en/us/support/.

CPSC report 20260130-FD65E-2147324032. Submitter: Local Government Agency Search for it on SaferProducts.gov
No one hurt
Made Nov 19, 2025, sent to the company Nov 21, 2025, published by CPSC Dec 8, 2025

The product, in the report: Smoke Alarms installed in over 180 townhouses. Multiple failures reported.

Smoke alarms go off at various times of the day and night, falsely reporting the detection of smoke.

Model
SMACFEX
Where
Elizabeth City, North Carolina: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kiddie, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/24/2025) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the rigorous standards set by Underwriters Laboratories for performance and reliability.
Nuisance alarms are a rare but possible occurrence, and have numerous potential causes that do not relate in any way to a defect in the product or indicate an unsafe product. Kidde has sold hundreds of thousands of units to satisfied customers over a number of years. We note that alarms must be cleaned thoroughly on a regular basis to keep them free of dust and debris, in accordance with the instructions in the user manual. When we examine returned units in our testing labs, we invariably find dust and debris in the sensing chamber, which can lead to nuisance alarms, despite customer claims that they thoroughly cleaned the unit. Alarms must also be placed away from vents and fans, as instructed by the user manual. Improper maintenance or placement are often the cause of such false alarms. Our voluminous data on this product shows that it is safe and works as intended, in full compliance with UL 217. We encourage the customer to reach out to us so that we may work with them to ensure that they are properly installing and maintaining our products, and are satisfied with our offerings. We are more than happy to replace any alarms that are not meeting expectations free of charge, perhaps with a different model that may be a better fit for the customer’s use. 1 (800) 880-6788 or https:///https://www.kidde.com/home-safety/en/us/support/.

CPSC report 20251119-17DF0-2147326248. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 28, 2025, sent to the company Oct 1, 2025, published by CPSC Dec 3, 2025

The product, in the report: Smoke alarm

Two years ago I purchased 3 of the Kidde 20SA10 smoke alarms. They were advertised as having a 10-year battery, implying that one would not have to “mess” with the alarm for 10 years other than to test them. We have had hard-wired smoke alarms in our house since it was built 30 + years ago. On Septermer 24 at 4:30 in the morning we were awakened in a panic when the alarm in our bedroom started chirping loudly at the same level as the alarm itself. After a few minutes I determined that it was not the alarm for smoke. In consulting the instructions that came with the units, there was no indication of what might have caused the problem. It should be noted that our house has cathedral ceilings and the alarm is not reachable without a ladder. I called the help number given in the instructions and was told to “clean it”. This seemed ludicrous to me since we have had alarms for the past 30 years with no such requirement/problem. I eventually managed to bring in an 8ft ladder and reached the unit. I pushed the “reset” button and it went back to normal - green light status. This lasted for 2 days before it started up again. I contacted the number for assistance and was told they would not provide a new unit until I cleaned this unit. I then got a ladder back and looked for dust and found absolutely none. I used a canned air bottle and blew it out and encountered absolutely no dust. This model of smoke detector is sold with unacceptable, undisclosed conditions and should not be permitted on the market without significant upfront approved information. All though I am 87 years old I can,with difficulty and have the necessary ladder manage this situation. I wonder what would happen in other situations? Would the owner/tenant have to hire/pay someone to come in and do the dusting required all the time, having to listen to the ear-splitting chirping? ( We could not sleep in our bedroom until it was silenced. (It has only been 2 days since I did the dusting -standing on an 8 ft ladder)

Model
20SA10
Serial number
NA
Where
Hollywood, Maryland: Home/Apartment/Condominium
Who was involved
Age 87, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20250928-1372F-2147327476. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Sep 18, 2025, sent to the company Sep 23, 2025, published by CPSC Nov 19, 2025

The product, in the report: Kidde 10-year lithium-powered smoke detector with WiFi interconnection capability. Model #P4010CS-W

We have seven 10-year, lithium battery-powered smoke detectors that are WiFi interconnected and manufactured by Kidde that were installed in our home during a whole home renovation in May 2024. At least three times, during the middle of the night (always between 1 AM and 3 AM), one or more of the smoke detectors has gone off due to a false alarm. These false alarms could not be cleared easily because the faulty smoke detectors audibly reported that there was too much smoke to clear the device(s) - when, in fact, there was no fire and no smoke. When I attempted to get the faulty smoke detectors replaced, the manufacturer indicated that they couldn’t replace my faulty smoke detector with a similar model because they have discontinued the product. When I checked the manufacturer’s website, hundreds of consumers reported nearly the identical problem with repeated false alarms. Based on these experiences and the fact that they manufacturer has stopped making the faulty smoke detectors, it seems like it is a defective product that should be recalled because hundreds of people have already documented similar false alarms so it is (1) unclear that the Kidde smoke detectors work as described or (2) that consumers have discontinued using any smoke detectors given these false alarms, increasing the risk of indetected smoke and fire. The defective model number is P4010CS-W.

Model
P4010CS-W
Where
Chevy Chase, Maryland: Home/Apartment/Condominium
Who was involved
Age 60, Male
The reporter’s relation to them
Self
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(11/13/2025) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the rigorous standards set by Underwriters Laboratories for performance and reliability.
Nuisance alarms are a rare but possible occurrence, and have numerous potential causes that do not relate in any way to a defect in the product. We note that alarms must be cleaned on a regular basis to keep them free of dust and debris, in accordance with the instructions in the user manual. They must also be placed away from vents and fans, as instructed by the user manual. Improper maintenance or placement are often the cause of such false alarms. And the fact that this consumer was undergoing a whole home renovation indicates a dusty environment that can accumulate debris on the sensor and lead to false alarms. We will reach out to the consumer so that we may work with them to ensure that they are satisfied with our products, including replacing any alarms that are not meeting expectations free of charge, perhaps with a different model that may be a better fit for the customer’s use. 1 (800) 880-6788 or https:///https://www.kidde.com/home-safety/en/us/support/.

CPSC report 20250918-C42BC-2147327718. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Sep 17, 2025, sent to the company Sep 30, 2025, published by CPSC Nov 26, 2025

The product, in the report: Kidde P4010ACS Hardwired Photoelectric Smoke Alarm

The Kidde AC Hardwired Photoelectric Smoke Alarm (P4010ACS) has been found to be defective and unreliable. Consumers have reported frequent false alarms occurring at random intervals, ranging from several times per week to multiple times per day. These alarms trigger at all hours, despite there being no smoke, no fire, and proper installation in appropriate locations away from kitchens, bathrooms, or sources of humidity.
Even after thorough cleaning to remove dust, cobwebs, and insects, the issue persists. Numerous customer reviews on the manufacturers own website confirm this is not an isolated problem, but a widespread product failure.
This defect creates unnecessary stress and inconvenience for consumers, while undermining trust in the alarms ability to function during an actual emergency. Instead of providing safety, the P4010ACS delivers a false sense of security and repeated nuisance alarms, making it an unsafe and faulty product that requires immediate recall.

Model
P4010ACS
Bought from
Home Depot, Massachusetts
Bought
Sep 2, 2023, about then
Where
Sterling, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 51, Male
The reporter’s relation to them
Self
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(11/13/2025) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the rigorous standards set by Underwriters Laboratories for performance and reliability.
Nuisance alarms are a rare but possible occurrence, and have numerous potential causes that do not relate in any way to a defect in the product or indicate an unsafe product. Kidde has sold hundreds of thousands of these units to satisfied customers over a number of years. We note that alarms must be cleaned thoroughly on a regular basis to keep them free of dust and debris, in accordance with the instructions in the user manual. When we examine returned units in our testing labs, we invariably find dust and debris in the sensing chamber, which can lead to nuisance alarms, despite customer claims that they thoroughly cleaned the unit. Alarms must also be placed away from vents and fans, as instructed by the user manual. Improper maintenance or placement are often the cause of such false alarms. Kidde vehemently disagrees that this product is dangerous or that it should be recalled, as our voluminous data on this product shows that it is safe and works as intended, in full compliance with UL 217. We encourage the customer to reach out to us so that we may work with them to ensure that they are properly installing and maintaining our products, and are satisfied with our offerings. We are more than happy to replace any alarms that are not meeting expectations free of charge, perhaps with a different model that may be a better fit for the customer’s use. 1 (800) 880-6788 or https:///https://www.kidde.com/home-safety/en/us/support/.

CPSC report 20250917-E45B8-2147327766. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 14, 2025, sent to the company May 28, 2025, published by CPSC Jun 11, 2025

The product, in the report: Kidde Smoke Detector Model (upside down exclamation point) 9030, a white disc about 6 inches diameter, the outer housing, battery door are all the same White color, precluding the Consumer from seeing or reading the battery installation orientation UNDER the battery compartment lid. The Model Number leads with the ‘upside down !’ character.

I purchased a Kidde Model 9030, Smoke Detector from Wal Mart in Clinton, TN on the date of this Filing.
This device is a CRITICAL, LEGALLY MANDATED LIFE AND PROPERTY SAFETY DEVICE.
I am an Electronics Design and Manufacturing Engineer also an ISO 9000 Auditor including Nuclear safety and State / Federal / Industrial Regulatory experience.
The item is unsafe because, in general, it is not only possible, but likely the Consumer will incorrectly install the supplied 9V battery, resulting in the unit not operating without any further instruction or indication. The defects are as follows:
1. No instruction, image etc in the included Instruction Sheet of:
a) how to install the battery, b) no image, description of the correct orientation to correctly install, there are four (4) possible orientations, only one is correct,
c) there is molded into the battery compartment cover a hidden, not-conspicuous and almost impossible to see, orientation diagram, raised white on a white background, which requires holding the device in a certain orientation to be able to read it,
d.) there is a conspicuous colored label in the bottom of the battery compartment warning “battery has been removed” but no such label or device to advise HOW to correctly install the battery e) no further warning, advice or annunciation of the battery being installed incorrectly resulting in non-operation.
This unit is powered by a 9-volt battery, apparently NEDA 1604, having positive and negative terminals of different diameters, the larger being Negative.
It is common in the past in such devices to have the two battery contacts (of the device, not battery) which are of corresponding different sizes, so the Consumer knows to orient the battery with the large terminal of the battery to the large terminal of the device, assuring correct installtion.
This device is manufactured with the device battery terminals:
1.) apparently the same size (width) 2.) with the Negative terminal of the device installed in a slot which is wider, implying it should receive the Positive terminal, the wider opening making the Negative device terminal appear narrower than the other, suggesting installing the battery in reverse, resulting in non-operation of the device.
AS a Design Engineer, it is EASY and INEXPENSIVE to add an annunciator circuit to sound alarm if the battery is installed backwards, a couple steering diodes and a buzzer or tone emitter.
I called the Customer Serice number for Kidde (US I assume) 800-963-8442 and explained this defective unit to a Rep. His response was :
“this should be referred to Engineering, but we (Kidde) expect the Consumer to correctly install the battery.”
This is a DELIBERATELY DECEPTIVE AND EVASIVE STATEMENT as it is the Kidde Corps responsibility to FIRST DOCUMENT THE CORRECT INSTALLATION TO THE CONSUMER.
This response is called “Blaming the Victim” i.e. Corporate Coverup.
Correctly installed Smoke/Fire detectors are LEGALLY MANDATED in the US.

Model
(upside down !) 9030
UPC
004787132202
Serial number
none
Bought from
Wal Mart Clinton TN 37716
Bought
May 14, 2025
Where
Oak Ridge, Tennessee: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/10/2025) UTC Fire & Security : At Kidde we take fire safety very seriously, which is why all of our products are designed to meet or exceed the rigorous standards set by Underwriters Laboratories for safety and reliability.
We would like to address a number of inaccuracies in the consumer’s comments -
1. The battery door very clearly indicates a + and - sign directly above the battery compartment to show the proper orientation of the battery during installation.
2. The user manual contains numerous clear instructions on how to properly install the battery.
3. Our product markings and user manual have been reviewed and approved by Underwriters Laboratories for compliance with UL 217, the standard that governs this type of alarm.
4. The battery door will not close if the battery is installed with the bottom of the 9V battery facing the + and - connections.
5. If the battery is installed with the connections reversed, the unit will not alarm when tested, and the indicator light will not flash at all, but will remain dark. The unit and manual both clearly state that the unit should be tested weekly, and that a properly installed unit flashes a green indicator light every 30-60 seconds. These two factors, or the lack thereof, would provide ample notice that the alarm is not properly installed.
6. It is not likely that a consumer will improperly install the battery, as Kidde has sold hundreds of thousands of these units since August 2017, with only six calls to customer service in that time for assistance with battery installation.
7. This unit is not associated with any recall, as the consumer stated in his report.
We will provide training to our customer service representative that the proper response to the consumer’s inquiry is that consumers are expected to follow the simple and clear instructions on the product and in the user manual for installation, and to contact customer service if they require any further assistance after doing so.

CPSC report 20250514-DCEAA-2147331315. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 13, 2025, sent to the company Mar 18, 2025, published by CPSC Apr 1, 2025

The product, in the report: Specifics - Fire Alarm (looks as a fire alarm would) - Kidde Model # 20SD10 - Made in China - issue no. 0086931 - battery model (10 year alarm - sealed with no serviceable parts)

Recently installed fire alarms throughout our home. They were the Kidde model# 20SD10. Both units were randomly going off for no cause - after removing from the wall, Kidde stated to use “compressed air” on the unit (??) and to wait 24-hours. After failed efforts, testing was done on a 3rd unit to see if it even worked and while it was inside a smoke filled box, the alarm did not trigger - yet, it would randomly go off the same as the others. So three defective units. Company Support via their toll-free line was mostly unhelpful until the 3rd call in - at which point they agreed to send out replacements. With everything, and the fact that they DID NOT detect the smoke in a controlled test (I am not certified or licensed to test the units) it seems that there are other problems with these units and the company acted as if it was no big deal. This is why I wanted to report the matter to the governing board for full review, as it may help save a life. While no injury (other than my nerves, back, and toes from jumping and stumbling out of bed as if there were a fire) were experienced, I do feel as if the products are unsafe and can stated without a doubt that I believe the company was being dismissive to my reports.

Model
20SD10
Serial number
L-000030-MY-01Rev.A(Aug. 17, 2024 - 0086931)
Where
Whitesburg, Tennessee: Home/Apartment/Condominium
Who was involved
Age 35, Male
The reporter’s relation to them
Self
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20250313-EECF5-2147332594. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 24, 2024, sent to the company Aug 28, 2024, published by CPSC Sep 12, 2024

The product, in the report: Photoelectric smoke alarm with voice

Kidde Model P4010ACS fire alarms repeatedly produce false alarms when no fire or smoke is present, most commonly in the middle of the night. The only way to make them stop doing this is to disconnect and disable them. This has the effect of desensitizing people to fire alarms. I have experienced this with two different units, and reviews of the product indicate that it is very common for this to happen.

Model
P4010ACS
Where
Arlington, Massachusetts: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/10/2024) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the rigorous standards set by Underwriters Laboratories for performance and reliability.
Nuisance alarms are a rare but possible occurrence, and have numerous potential causes. We note that alarms must be cleaned on a regular basis to keep them free of dust and debris, in accordance with the instructions in the user manual. Improper maintenance or placement are often the cause of such false alarms. We kindly ask that the consumer contact our customer service department if they have not done so already so that we may work with them to ensure that they are satisfied with our products, including replacing any alarms that are not meeting expectations free of charge, perhaps with a different model that may be a better fit for the customer’s use. 1 (800) 880-6788 or https:///https://www.kidde.com/home-safety/en/us/support/.

CPSC report 20240824-38FC5-2147336948. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Aug 15, 2024, sent to the company Aug 20, 2024, published by CPSC Sep 4, 2024

The product, in the report: This is a Kidde smoke alarm Model P4010DCS-W with a date stamp of 2021 Mar. 31.

Smoke alarm went off with no sign of a fire or any other potential cause. There was no way to silence it. The hush feature would not work. There was nothing that could be done and impossible for anyone to get sleep. Caused extreme fatigue from zero sleep due to hazardous smoke alarm.

Model
Model P4010DCS-W
Where
Methuen, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 46, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(8/22/2024) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the rigorous standards set by Underwriters Laboratories for performance and reliability.
Nuisance alarms are a rare but possible occurrence, and have numerous potential causes. We note that alarms must be cleaned on a regular basis to keep them free of dust and debris, in accordance with the instructions in the user manual. Improper maintenance or placement are often the cause of such false alarms. We kindly ask that the consumer contact our customer service department if they have not done so already so that we may work with them to ensure that they are satisfied with our products, including replacing any alarms that are not meeting expectations free of charge, perhaps with a different model that may be a better fit for the customer’s use. 1 (800) 880-6788 or https:///https://www.kidde.com/home-safety/en/us/support/. We also note that this model is not associated with any recall, contrary to the information provided in the report.

CPSC report 20240815-78112-2147337188. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 9, 2024, sent to the company Jul 12, 2024, published by CPSC Jul 29, 2024

The product, in the report: The models are as decribed previously. They are white, hardwired, 10-year lithium battery, single button, wire mess, 5 inch diameter, single button, LED

This is regarding Kidde smoke detector and Kidde combination CO/smoke detector. These products have had 6 false alarms in our home over 4 weeks at all hours of the day and night. The incidents involved at least 5 different units each time an alarm was set off. One was so severe that we could not disable and had to call the fire department. We live with a severely disabled 92-year-old who had to be taken out of bed (which is extremely difficult) and evacuated outside. This caused our entire family unnecessary emotional distress. The specific model numbers are P4010ACSCO (combination) and P4010ACS (smoke alarm). We have called Kidde Customer Service multiple times and did everything as instructed. The reviews on their website shows very similar experiences. These models should be investigated.

Model
P4010ACS
UPC
Unknown
Serial number
0087873
Bought from
Cooper Electrical Supply, New Jersey
Bought
Jun 1, 2023
Where
Doylestown, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 92, Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde Intelligent Smoke/Combo Detector, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/22/2024) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the rigorous standards set by Underwriters Laboratories for performance and reliability.
Nuisance alarms are a rare but possible occurrence, and have numerous potential causes. We note that alarms must be cleaned on a regular basis to keep them free of dust and debris, in accordance with the instructions in the user manual. Improper maintenance or placement are often the cause of such false alarms. We kindly ask that the consumer contact our customer service department if they have not done so already so that we may work with them to ensure that they are satisfied with our products, including replacing any alarms that are not meeting expectations free of charge, perhaps with a different model that may be a better fit for the customer’s use. 1 (800) 880-6788 or https:///https://www.kidde.com/home-safety/en/us/support/

CPSC report 20240709-88893-2147338115. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 17, 2024, sent to the company Apr 2, 2024, published by CPSC Apr 16, 2024

The product, in the report: Kidde Model P4010-ACS smoke alarm

I have recently installed 4 new (under manufacter warranty replacment Kidde P4010ACS photo electric smoke dectectors. They were due to the “failing” units originially installed Kidde units with newer updated model available. That was on 10/31/2023. Since then two different “false” alarms have been triggered. With two new replacement units being sent to “replace” them at this point. Concerning with reviews on the Kidde webiste as well as the noted CPSC complaints seen on this specific models performance issues and “false” alarms “audible” FIRE FIRE !!!! as part of home security systems too [REDACTED] had sent a fire department on site due to the triggering and “alarm” monitoring at home. This may be a larger problem with this model in particular. Hoping the manufaturing date codes and country of origin may help others on this as well. Have noted and will continue to monitor now with two complaints to Kidde directly #[REDACTED] on 2/14/24 and on 3/16/24 [REDACTED] (last one to replace two potentially defective units) as well as possilbe replacement with another model that is not prone to these “false” alarm concerns model #P4010ACS-WF that noted a very high rating of satisfaction 4.5+ versus their 1.0 star rating on the currently installed units in my home P4010ACS with many “false” alarm reportings on their site as well as this site CPSC.gov... a very concerning safety issue.

UPC
0 47871 27537 3
Serial number
P1040ACS
Bought from
Kidde.com
Bought
Oct 31, 2023, about then
Where
Arlington, Virginia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/11/2024) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the rigorous standards set by Underwriters Laboratories for performance and reliability.
Nuisance alarms are a rare but possible occurrence, and have numerous possible causes. We note that alarms must be cleaned on a regular basis to keep them free of dust and debris, in accordance with the instructions in the user manual. Improper maintenance or placement are often the cause of such false alarms. We see that the consumer has been in contact with Kidde for replacement units. We trust that this will resolve the matter to the customer’s satisfaction, but if it does not, we kindly ask that the consumer contact our customer service department again so that we may work with them to ensure that they are satisfied with our products, including replacing any alarms that are not meeting expectations free of charge, perhaps with a different model that may be a better fit for the customer’s use. 1 (800) 880-6788 or https:///https://www.kidde.com/home-safety/en/us/support/

CPSC report 20240317-4776B-2147340306. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 27, 2024, sent to the company Feb 2, 2024, published by CPSC Feb 26, 2024

The product, in the report: Kidde photoelectric smoke alarm with a non removable, ten year battery.

I have Kidde smoke alarms for the past one year. We have 12 smoke alarms in our home. They have repeatedly gone off for no reason. I replaced them and they still go off with a false alarm. The smoke alarm was installed according to the instructions. They were tested and continued to create false alarms at all hours of the night and day. No injuries occurred however we do not take the activation of a smoke alarm as we should.

UPC
Multiple
Serial number
Multiple
Bought from
Amazon
Bought
Apr 3, 2023
Where
ORLANDO, Florida: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/7/2024) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the rigorous standards set by Underwriters Laboratories for performance and reliability.
Nuisance alarms are a rare occurrence, but have numerous possible causes. We note that alarms must be cleaned on a regular basis to keep them free of dust and debris, which is often the cause of such alarms. We kindly ask that the consumer contact our customer service department so that we may work with them to ensure that they are satisfied with our products, including replacing any alarms that are not meeting expectations free of charge, perhaps with a different model that may be a better fit for the customer’s use. 1 (800) 880-6788 or https:///https://www.kidde.com/home-safety/en/us/support/

CPSC report 20240127-DF51B-2147341431. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 24, 2024, sent to the company Jan 26, 2024, published by CPSC Feb 9, 2024

The product, in the report: Kidde 120 VAC wired ionization smoke detector with 10 year battery

I purchased 7 Kidde smoke detectors and they have a constant problem of false alarms. They are model P4010ACS which are wired and have a permanent battery. They first starting false alarming within two months of being installed. After it happened 3 or 4 times, I started removing the offending detector, thinking that there was a simple defective one. After removing 4 of them it seemed to be a device wide problem and I replaced them with another brand and no longer have false alarms. In addition to the false alarms, we would get periodic false alarms where we would get a smoke indication (3 beeps) but only one time, then they would go silent. Since I replaced them, I have them on the floor in my office, and since they have a 10-year battery they are still active, and still provide both actual false alarms and the short alarm. It is always only one alarming even though they are all next to each other. I have made a few inactive as they seemed to be the worst offenders. There were no injuries experienced, (other than to my checkbook for replacing them) but they certainly have the potential to cause loss of life if one were to ignore them because of the number of false alarms, or remove them to eliminate the false alarms. Also, because of the capricious nature of the alarms, one would have to wonder about their resonse in an actual fire.

Model
P4010ACS and P4010ACSCO-W
Where
Bothell, Washington: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/31/2024) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the rigorous standards set by Underwriters Laboratories for performance and reliability.
There are numerous reasons why a consumer may experience nuisance alarms that would not indicate a defective unit, including improper placement and lack of maintenance in accordance with the user manual. In any event, our customer service department will reach out to the customer so that we may work with them to ensure that they are satisfied with our products, including replacing any alarms that are not meeting expectations free of charge, and retrieving their units for further testing in our lab.

CPSC report 20240124-0774C-2147341528. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 24, 2024, sent to the company Feb 15, 2024, published by CPSC Mar 1, 2024

The product, in the report: Home smoke C/O alarm goes off on high C/O on a 30 second loss of 120 volts with a good battery backup in it.

Smoke/CO alarm with a good battery backup indicates high C/O on a momentary loss of power My wife, home alone and sleeping woke up to the alarm screaming high C/O at 1:15 am. Not just beeping but actually saying high C/O. In a panic trying to find out the problem and round up the pets she hears the whole house generator running. Not knowing the whole neighborhood is without electric. It takes less than 30 seconds from loss to the generator picking up the whole house. She now thinks it might be from the generator and is getting out of the house with the 3 cats and 2 dogs. She calls me and I am on my way home less than 10 minutes away. I tell her I have no notifications from our [REDACTED] alarm other than loss of power. I get home to the 3 interconnected alarms blaring and I try to silence them. I can’t get them down off the ceiling due to a tamper resistant design( what a great feature on a residential ceiling mounted device). I try to [REDACTED] it on Kidde’s website only to find I need to enter the model number that can’t be seen until you get it down off the ceiling. I contacted Kidde and there suggested “repair” was to unplug it and plug it back in. The Kidde rep. stated this “should” fix it and if not next time it does this they will replace it. I said there will not be a next time and I will be replacing all 3 with another brand not made by Kidde. My electric had been off a few times prior to this with no false alarm. As far as the repair of unplugging and then plugging them back in. That is not a repair, that’s a fluke. Rebooting your computer is one thing I don’t want to have to reboot my smoke alarms. I bought what I thought was a name brand product only to have to replace it in a year and a half. The product should not go into a specific incorrect alarm condition over a condition it’s not even supposed to detect. It had a good battery backup. This is like your car telling you its overheating when the tire pressure is low in one of the tires. I have zero faith in any Kidde product going forward.

Model
kn-cope-ic
Bought from
amazon
Bought
Apr 28, 2023
Where
LANGHORNE, Pennsylvania: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20240124-D0EA7-2147341507. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Jan 10, 2024, sent to the company Jan 16, 2024, published by CPSC Jan 30, 2024

The product, in the report: Kidde Smoke Alarm / wireless interconnected. Model P4010DCS-W 10 Year Worry-Free Sealed Battery Smoke Detector with Intelligent and Wire-Free Voice Interconnect (2-Pack)

We bought 6 of these alarms in July 2023 in 5 months have had 5 false alarms. It is a dangerous alarm because everyone has started to assume it is a false alarm when they go off. Our neighbors checked on use the first two times but now they assume it is false. Have been woken up and had to come home from work. They go off when no one is cooking and/or is home. I have tried all the suggestions for placement and dust regularly and am still having issues. We have the correct placement for all alarms. I do like the way when one alarm goes off the others go off which is nice downstairs and our ADU. Since we get so many false alarms it has become unsafe. The first time I called customer service I was on hold for 30 mins and it took 1 hour to get issue resolved. They can only send a replacement and admit that these alarms have issues with being too sensitive. Products like this are why people disable their fire alarms. Nuisance fire alarms like these present big safety issues because frequent false alarms desensitize occupants. If occupants grow accustomed to hearing an alarm without a fire it seriously slows the response time to the alarm. This creates a dangerous situation in the case of a real emergency that can result in significant risk to life. These alarms should be recalled. They have very bad reviews from customers due to this issue.

Model
Model P4010DCS-W
Bought from
Home Depot
Bought
Jul 17, 2023
Where
Honolulu, Hawaii: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(1/17/2024) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the rigorous standards set by Underwriters Laboratories for performance and reliability.
Nuisance alarms are a rare occurrence, but have numerous possible causes. We note that alarms must be cleaned on a regular basis to keep them free of dust and debris, which is often the cause of such alarms. We kindly ask that the consumer contact our customer service department if they are unsatisfied with their free replacement alarms, so that we may work with them to ensure that they are satisfied with our products, including replacing any alarms that are not meeting expectations free of charge, perhaps with a different model that may be a better fit for the customer’s use. 1 (800) 880-6788 or https:///https://www.kidde.com/home-safety/en/us/support/

CPSC report 20240110-34FE2-2147342862. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 18, 2023, sent to the company Sep 20, 2023, published by CPSC Oct 4, 2023

The product, in the report: Kidde smoke detector model p3010L 10 year battery operated photoelectric

Kidde Smoke Detectors model p3010L have failed. These were purchased in January 2018 and supposedly have a 10year battery and warranty. One smoke detector alarmed for no reason (full on alarm, not “end of life”, and then failed altogether) The other 3 identical smoke detectors were tested at that time and none worked - completely dead. Kidde customer service agreed to replace them all under warranty, but have heard nothing further for three weeks.

Model
p3010L
UPC
26555
Serial number
none visible
Where
Wilmington, North Carolina: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde 10yr Worry-free, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/11/2023) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the standards set by Underwriters Laboratories for performance and reliability.
Nuisance alarms are a rare occurrence, but have numerous possible causes. We also note that alarms must be cleaned on a regular basis to keep them free of dust and debris, which is often the cause of such false alarms or reduced sensor function, as discussed in the User Guide. Our customer service department will reach out to the customer so that we may work with them to ensure that they are satisfied with our products, including replacing any alarms that are not meeting expectations free of charge, and retrieving the units for further testing in our lab.

CPSC report 20230918-CCE99-2147345151. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Sep 5, 2023, sent to the company Sep 7, 2023, published by CPSC Sep 21, 2023

The product, in the report: Kidde United Technologies. Always On 10 year smoke alarm. Model P3010L

Kidde 10 year smoke alarm Model P3010L is only 1 year old and is going off randomly when there is no smoke. I blew air into it as advised from the manufacturer and this made no difference. It is a fire hazard because it has to be removed in order to sleep.

Model
P3010L
Bought from
Home Depot
Bought
Aug 15, 2022, about then
Where
Fort Bragg, California: Home/Apartment/Condominium
Who was involved
Age 65, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(9/14/2023) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the standards set by Underwriters Laboratories for performance and reliability.
Nuisance alarms are a rare occurrence, but have numerous possible causes. We note that alarms must be cleaned on a regular basis to keep them free of dust and debris, which is often the cause of such alarms. We kindly ask that the consumer contact our customer service department so that we may work with them to ensure that they are satisfied with our products, including replacing any alarms that are not meeting expectations free of charge. 1 (800) 880-6788 or https:///https://www.kidde.com/home-safety/en/us/support/

CPSC report 20230905-056A5-2147345357. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 28, 2023, sent to the company Aug 1, 2023, published by CPSC Aug 15, 2023

The product, in the report: Kidde I12060 Hardwired Smoke alarm with battery backup it is colored white It’s the size of my hand It is circular.

My Kidde I12060 Smoke alarm sounded off for quite literally no reason in the middle of the evening. It did it multiple times, and I had to disconnect it from the ceiling and take the batteries out. It was the smoke alarm in my bedroom that kept doing this. Sent the alarm to Kidde, and never heard a word back from them. I would’ve reported this earlier but I didn’t know that you could report something like this. Absolutely despicable that a company that brands itself on fire safety can’t even make an actual functioning smoke alarm.

Model
I12060
UPC
Idk
Serial number
Idk I threw it out a long time ago
Bought from
Home Depot, Minnesota
Bought
Nov 3, 2017, about then
Where
Dayton, Minnesota: Home/Apartment/Condominium
Who was involved
Age 15, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Kidde United Technologies, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/14/2023) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the standards set by Underwriters Laboratories for performance and reliability.
Nuisance alarms are a rare occurrence, but have numerous possible causes. We note that alarms must be cleaned on a regular basis to keep them free of dust and debris, which is often the cause of such alarms. We also note that we have no record of this customer contacting Kidde in our data base or returning units to us. Moreover, we would need further clarification from the customer as to whether these units were returned to Kidde or thrown out, as both are mentioned in the report. We kindly ask that the consumer contact our customer service department so that we may work with them to ensure that they are satisfied with our products, including replacing any alarms that are not meeting expectations free of charge. 1 (800) 880-6788 or https://www.kidde.com/fire-safety/en/ca/locator/contact-us/

CPSC report 20230728-EEEC3-2147346144. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 1, 2023, sent to the company Jun 5, 2023, published by CPSC Jun 20, 2023

The product, in the report: Kidde United Technologies Model P4010DCS-W 10 year sealed battery photoelectric smoke alarm with voice and wireless. The smoke alarm is about the size of a hand, cylindrical, and white in color.

Late at night one of our Kidde P4010DCS-W photoelectric smoke alarm with voice and wireless began saying “fire” although no fire/smoke was present. The red light would also alternatively blink along with an amber light, which the raised text on the alarm explains that this indicates a fault. The alarm was placed into hush mode but alarmed again after automatically exiting hush mode. The alarm had to be permanently disabled and discharged with a screwdriver. We contacted Kidde customer service several days ago but have received no reply.

Model
P4010DCS-W
UPC
unknown
Serial number
FCC ID: SAK25569999
Bought from
Amazon.com
Bought
Jan 3, 2020
Where
Farmers Branch, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/14/2023) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the standards set by Underwriters Laboratories for performance and reliability.
Kidde’s customer service department will reach out to the consumer so that we may work with the consumer to ensure that they are satisfied with our products, including replacing any alarms that are not meeting expectations, free of charge, and also retrieving the alarms in question for testing and inspection in our lab.

CPSC report 20230601-83035-2147347240. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 6, 2023, sent to the company Apr 13, 2023, published by CPSC Apr 27, 2023

The product, in the report: Smoke detector

Two of four Kidde smoke detector p4010dcs-w with 10 year sealed battery failing after 3 years. Date of manufacture is 2019 Aug 03.
They started chirping, then said “Replace alarm”, then went to continuous alarm that can only be stopped by disabling the detector.
This is seriously unsafe.

Model
P4010DCS-w
UPC
None
Serial number
no serial number
Bought from
Home Depot
Bought
Jan 15, 2020, about then
Where
Alexandria, Virginia: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/18/2023) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the standards set by Underwriters Laboratories for performance and reliability.
Kidde’s customer service department will reach out to the consumer so that we may work with the consumer to ensure that they are satisfied with our products, including replacing any alarms that are not meeting expectations, free of charge, and also retrieving the alarms in question for testing and inspection in our lab.

CPSC report 20230406-5BE11-2147348245. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 26, 2022, sent to the company Nov 30, 2022, published by CPSC Dec 14, 2022

The product, in the report: Kidde KN-COSMTXTR-BA Round, off-white, 3 rectangular speaker holes on both sides. Test button in the center and a battery panel on the bottom.

My Kidde Smoke Detector, model KN-COSMXTR-BA, manufactured 2015 Nov 11, failed to alert me of 2 separate smoke incidents in my house on 11/24/2022. In both incidents, the main level of my house filled up with smoke caused by a leak in a baking pan inside of my oven. Each time, the smoke was so bad that members of the house evacuated.
The unit is hard wired and located on the same level as the incident. Unit seemingly works when when using the “test” button, and the unit did alarm for smoke a few days after the incident.

Model
KN-COSMTXTR-BA
Where
Towson, Maryland: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/12/2022) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the standards set by Underwriters Laboratories for performance and reliability.
Kidde’s customer service department will reach out to the consumer so that we may work with the consumer to ensure that they are satisfied with our products, including replacing any alarms that are not meeting expectations, free of charge, and also retrieving the alarms in question for testing and inspection in our lab.

CPSC report 20221126-BD467-2147352381. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 21, 2022, sent to the company Oct 27, 2022, published by CPSC Nov 10, 2022

The product, in the report: Fire/smoke detector alarm

I have five smoke detectors in my house. After 13 years, I replaced them all with a Kidde brand detector. After a couple of months, I received a recall notice from Kidde. They eventually replaced them with a different model. Soon after I installed the new ones, I started to get false alarms. I had them all wired together so the false alarms reverberated throughout the entire house and it was impossible to know which one had falsely triggered. I then adjusted the wiring on each one so that they would not all trigger if one triggered. Over the next year or so, each one would falsely alarm. As each one would give a false alarm, I pulled it. I was left with just one fire detector and that one alarmed the other night, now I have no working detectors. I’ve called Kidde twice (once today) and have yet to have a confirmation that they will replace them even though they have a 10 year warranty. There is certainly a flaw in this model.

Model
P4010ACS
UPC
none
Serial number
none
Where
New freedom, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 60, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/8/2022) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the standards set by Underwriters Laboratories for performance and reliability.
Nuisance alarms are a rare occurrence, but have numerous possible causes. We note that alarms must be cleaned on a regular basis to keep them free of dust and debris, which is often the cause of such alarms. We ask that the consumer contact our customer service department so that we may work with the consumer to ensure that they are satisfied with our products, including replacing any alarms that are not meeting expectations free of charge. 1 (800) 880-6788 or https://www.kidde.com/fire-safety/en/ca/locator/contact-us/

CPSC report 20221021-63CFD-2147353223. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 20, 2022, sent to the company Nov 15, 2022, published by CPSC Nov 30, 2022

The product, in the report: smoke detectors

(07/2022) The consumer stated that her 2 smoke detectors went off with a message “fire, get out” . However, there was no smoke or fire. The consumer called 911. The fire department came out and advised the consumer that the units had failed. The products are supposed to last for 10 years. They were manufactured in June of 2021 and installed in the home in October of 2021.
The consumer contacted the firm and was sent two replacements. The consumer stated that she was not asked about a warranty or anything about the units that failed.
Report Update 12/5/22: These alarms did not go off due to dust or a bug. These alarms would not be sesoved by a cleaning. These alarms were determined, by the fire inspector, to be failures.

Model
i4618AC
Bought from
in home
Where
Belchertown, Massachusetts: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/2/2022) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the standards set by Underwriters Laboratories for performance and reliability.
Nuisance alarms are a rare occurrence, but have numerous possible causes. We note that alarms must be cleaned on a regular basis to keep them free of dust and debris, which is often the cause of such alarms. Kidde’s customer service department has already been in contact with this customer to replace all alarms that are not meeting expectations, free of charge. As such, we consider this matter closed.

CPSC report 20221020-FC943-3942878. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 31, 2022, sent to the company Sep 13, 2022, published by CPSC Sep 27, 2022

The product, in the report: Kidde smoke detector The unit is Model P4010ACS manufactured May 21, 2021 according to the back label.

I am the president of our small condo association (4 units). On Oct. 4, 2021 we had our alarms/smoke detectors completely replaced in the hallways and basement for a total of 6 in the hallways and 2 smoke/carbon monoxide detectors. Since that time I’ve had to replace four of the six hallway units. On Aug. 24, I called the electrician to come and clean and check the units to make sure they were properly installed and that there wasn’t anything I’d been missing in re-installing and resetting as directed. There wasn’t. The electricians cleaned and reset the system. Less than a week later, the system has gone off at least seven more times. I’m replacing the fifth unit today. Kidde has assured me they are sending replacement units, but I’m unsure this will work. I work at home as do others in the building. The alarms go off in the middle of the night, in the middle of calls, whenever. At roughly $60 apiece and a 10-year warranty, this shouldn’t be happening. The unit is Model P4010ACS manufactured May 21, 2021 according to the back label. Once the alarms go off with such regularity, the likelihood of people paying attention to a real alarm/emergency/fire diminishes.

Model
P4010ACS
UPC
047671275373
Serial number
317-7106-00
Where
Somerville, Massachusetts: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by Carrier Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/27/2022) Carrier Corporation: At Kidde we take residential fire safety very seriously, which is why all of our products comply with the standards set by Underwriters Laboratories for performance and reliability.
In the current case, there are numerous reasons for nuisance alarms. As the customer stated that Kidde has already agreed to replace the alarms, we suggest giving the new alarms some time to see if this resolves the matter. If it does not, we ask the customer to contact Kidde again so that we may propose an alternative solution to the customer’s satisfaction, such as a different model alarm. 1 (800) 880-6788 or https://www.kidde.com/fire-safety/en/ca/locator/contact-us/

CPSC report 20220831-1E42C-2147354097. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 25, 2022, sent to the company Aug 29, 2022, published by CPSC Sep 13, 2022

The product, in the report: The smoke detector is a Kidde model i9010, date Oct 16, 2020. They were bought in a 2 pack with a carbon monoxide detector at Home Depot.

In August 2021 we had a power outage and had our Kidde carbon monoxide detector near the generator at the time. The carbon monoxide detector showed carbon levels going up, but did not sound an alarm. About 3 weeks later, our house caught on fire. My husband was in the front of the house, trying to put out the fire with a hose. None of the Kidde fire detectors sounded an alarm either.

Model
i9010
Bought from
Home Depot, Michigan
Bought
Oct 22, 2020
Where
Brooklyn, Michigan: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/7/2022) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the standards set by Underwriters Laboratories for performance and reliability.
In the current case, there are numerous reasons why an alarm may not have actuated when the customer thought it should, many of which do not indicate a defective unit. As such, we ask that the consumer contact Kidde Customer Support so that we may investigate further and work to resolve any concerns the consumer may have. 1 (800) 880-6788 or https://www.kidde.com/fire-safety/en/ca/locator/contact-us/

CPSC report 20220825-DC314-2147354205. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 24, 2022, sent to the company Nov 15, 2022, published by CPSC Nov 30, 2022

The product, in the report: Smoke alarms

Caller stated that the smoke alarms goes off constantly to the point that her spouse had to take out the batteries. She stated that when it is humid and the windows are open the alarms goes off.
Caller stated that the manufacturer was not contacted and that the alarms are required by the building to have and it defeats the purpose if they can not use them in the manner they were meant for.
Caller feels that these smoke alarms are unsafe and should be reported.
Smoke detector malfunction complaint
We have 1O Kidde smoke detector fire alarms, one installed on the ceiling of every room of the house, as required by the building inspector in our town. They are battery powered and radio-connected, so that when one alarm sounds, they all go off at once. We have never had a fire, but we have often had the smoke detectors go off during the night, probably because that is when the air cools to near the dew point. It ruins our sleep and scares us half to death, not to mention endangering our hearing. It’s usually around 3 or 4 AM, and the only way to stop them from making their deafening screech is to take the batteries out of all of them. This must be a common problem, because there is an internet page about it, as I discovered by [REDACTED] smoke detectors false alarms when air is humid.
We have put up with this happening two or three times a summer for years, but I finally reached a breaking point when the detectors went off twice during one night (early morning, actually, at 3 :30 AM and again at 4 AM}. Then they went off again the following afternoon at 2 PM, when it was raining outdoors. We could not live with this, so my husband got a ladder and took out all the batteries.
The number of malfunctions we have experienced is unacceptable for a product that is required. It is unreasonable to expect us to keep our windows closed at hight. The only way to live with them is to disable them but disabling them is not a satisfactory solution.

Bought from
Carr Hardware, Massachusetts
Where
Great barrington, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 81, Female
The reporter’s relation to them
Self
As this report names them
Brand kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/2/2022) UTC Fire & Security : At Kidde we take residential fire safety very seriously, which is why all of our products comply with the standards set by Underwriters Laboratories for performance and reliability.
Nuisance alarms are a rare occurrence, but have numerous possible causes. We note that alarms must be cleaned on a regular basis to keep them free of dust and debris, which is often the cause of such alarms. Kidde’s customer service department will reach out to the consumer so that we may work with the consumer to ensure that they are satisfied with our products, including replacing any alarms that are not meeting expectations, free of charge.

CPSC report 20220824-B09CB-3874015. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 11, 2022, sent to the company Jul 14, 2022, published by CPSC Jul 28, 2022

The product, in the report: Kidde RF-SM-ACDC wireless and hardwired interconnected smoke detector.

Kidde wireless smoke detector RF-SM-ACDC can get set off in a lightning storm triggering all the alarms. After that it cannot be hushed or reset. Removing the battery for hours doesn’t solve the issue. It goes into alarm mode the moment the battery is re-inserted. This has happened with two different RF-SM-ACDC units. No electrical power flicker or surge occurred. Multiple other Kidde hard wired smoke detectors still operate properly. First unit it happened with was in July 2020.

Model
RF-SM-ACDC
UPC
none
Serial number
1216-7101-02
Bought from
Home Depot
Bought
Jul 26, 2020
Where
Greensboro, North Carolina: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/1/2022) UTC Fire & Security : Kidde takes product safety concerns very seriously. It is unclear from the report why the product may have failed. The customer contacted Kidde and was advised that the detector model has been discontinued. All the existing inventory of this model has been depleted. The customer was recently contacted by Kidde to offer a similar model detector as a replacement, but the customer was only interested in the discontinued model, which Kidde is unable to provide. The customer has not returned the affected unit, so Kidde has been unable to perform testing and further investigate the issue.

CPSC report 20220711-08309-2147355077. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 7, 2022, sent to the company Jul 28, 2022, published by CPSC Aug 11, 2022

The product, in the report: Kidde P4010ACS 10 Year Worry-Free Hardwired Smoke Detector with Voice Alarm and Ambient Light Ring

Kidde hardwired P4010ACS units are producing false alarms once or twice a month. This makes the unit unusable and creates a false sense of operability. This unit should be discontinued and recalled.
I think there is great risk to occupants to a home with a trust in a device to provide accurate alarm information. When a device as this continues to provide false alarms, residents or guests will disable them, providing no protection from the notification of a fire or carbon monoxide emergency.

Model
P4010ACS
Bought from
Home Depot
Bought
Aug 15, 2021
Where
New Orleans, Louisiana: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20220707-643C9-2147355168. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 28, 2021, sent to the company Oct 1, 2021, published by CPSC Oct 18, 2021

The product, in the report: Kidde P4010ACS hard-wired smoke alarm Model P4010ACS

I have six Kidde P4010ACS smoke alarms installed in my house. Kidde sent these to me as a replacement for a recalled version I had previously purchased. That alarm was recalled because they experienced a high rate of false alarms. I installed these replacement alarms back in May 2021.
At 1:15am last night all detectors in my house started screaming FIRE! FIRE! My kids freaked out, everyone ran downstairs, and then after realizing there was no smoke in the house I started checking each alarm. I disconnected one in a bedroom which was rapidly flashing red/green and silenced it, at which point all the other alarms finally stopped. This faulty unit immediately went to an amber/red/pause flashing sequence, which the back of the unit indicates either means “faulty alarm, low battery, or end of unit life”.
The unit was silent (but disconnected) the rest of the night. This morning when I picked it up it started screaming FIRE! FIRE! again, and when I tried to silence it, the unit said “CANNOT SILENCE, TOO MUCH SMOKE”. I then broke the safety tab and permanently disabled the alarm and battery (which is built in and not removable).
My youngest child was in tears last night once this ordeal was over.

Model
P4010ACS
Serial number
None shown
Bought from
Kidde Recall
Bought
May 6, 2021, about then
Where
Evanston, Illinois: Home/Apartment/Condominium
Who was involved
Age 9, Male
The reporter’s relation to them
My Child
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/18/2021) UTC Fire & Security : Mr. [REDACTED] contacted Kidde customer support on [REDACTED] September 2021 and was sent replacement units which were delivered on [REDACTED] Oct 2021. Customer support remains available to assist Mr. [REDACTED] with troubleshooting. We advise keeping detectors away from ceiling fans and vents, where dust can easily be directed into the alarm itself. Our understanding is that one of Mr. [REDACTED] units is only four feet away from a fan. Nuisance alarms do not affect the unit’s functionality in the event of a fire emergency. The alarm continues to fully function and will alert a consumer to a real fire. No manufacturer can fully prevent nuisance alarms or prevent a consumer from disabling an alarm.

CPSC report 20210928-46D82-2147360376. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 14, 2021, sent to the company Oct 19, 2021, published by CPSC Nov 2, 2021

The product, in the report: smoke detectors

(09/11/2021)The consumer had to call the fire department because her smoke detectors were beeping every 30-40 minutes and sounding “Fire”, “Fire.
When the fire department came out and checked the product, they were found to be faulty.

Model
P12040
Bought from
Home Depot, Massachusetts
Bought
Dec 5, 2020, about then
Where
Upton, Massachusetts: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/3/2021) UTC Fire & Security : Kidde takes product safety very seriously. The customer in this matter contacted Kidde on 14 September 2021 and advised that the units in question were located in the bedroom and hallway and not near vents or fans. Replacement detectors were shipped, and were received by customer on 19 September 2021. Customer is encouraged to contact Kidde customer service should any issues arise with the replacement units.

CPSC report 20210914-02536-3441888. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 21, 2021, sent to the company Aug 31, 2021, published by CPSC Sep 15, 2021

The product, in the report: Kidde i12010s ionization smoke alarm

Kidde Model# i12010S failed at 2am while I was asleep. It tripped a false alarm at 2am and again at 5am when I disconnected it.

Model
I12010s
Where
Hoboken, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/1/2021) UTC Fire & Security : It is Kidde’s mission to protect people and property from fire and its related hazards. That is why our products meet or exceed voluntary safety standards set by Underwriters Laboratories. In this instance, we ask the affected consumer to contact Kidde’s customer service group (https://www.kidde.com/home-safety/en/us/locator/contact-us/) to discuss the issue and resolve the matter. We apologize for any inconvenience this may have caused the consumer.

CPSC report 20210821-FBCC1-2147360976. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 30, 2021, sent to the company Aug 6, 2021, published by CPSC Aug 20, 2021

The product, in the report: Kidde model i12060A issue 0009098 Si8i6 lennar builders installed november 2012 and model combo smoke /co KN-COSM-IBA issue 0010023 S1816 lennar builders installed november 2017

we built a townhome with Lennar and closed on 11/17/2017. all of our kidde are NOT working we have 2 Kidde combo smoke/ Co alarm model KN_COSM_IBA and 2 Kidde ionization smoke alarms Model i12060A we invested in 10 year lithium batteries and had them reinstalled and reset as well. they continue to go off randomly and beep for no reason. we would like to know if these are part of your recall. they were brand new and marked 2017 with a 10 year life. please will you advise so we can get these reinstalled and be safely protected in our house again.

Model
i12060A and KN-COSM-IBA
Serial number
s1816
Where
indian land, South Carolina: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/13/2021) UTC Fire & Security : It is Kidde’s mission to protect people and property from fire and its related hazards. That is why our products meet or exceed voluntary safety standards set by Underwriters Laboratories. In this instance, we ask the affected consumer to contact Kidde’s customer service group (https://www.kidde.com/home-safety/en/us/locator/contact-us/) to discuss the issue and resolve the matter. We apologize for any inconvenience this may have caused the consumer.

CPSC report 20210730-0B2CB-2147361496. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 21, 2021, sent to the company Jul 13, 2021, published by CPSC Jul 27, 2021

The product, in the report: kidde smoke detector - white in color - round - center button to reset - always on sealed lithium battery logo on right side - Back - Kidde ionization smoke alarm model - I12010S - 2014 July 10 - made in china

smoke detector failed in wee hours of the morning - after reset still went off - reported in email already and then noticed there is a recall on the exact ones i have - (6 in total)

Model
Ionization smoke alarm - I12010S
Bought from
Home Depot
Bought
Oct 1, 2014, about then
Where
webster, New Hampshire: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/21/2021) UTC Fire & Security : It is Kidde’s mission to protect people and property from fire and its related hazards. That is why its products meet or exceed voluntary safety standards set by Underwriters Laboratories.
In this instance, Kidde’s customer service group has been in contact with the consumer to discuss the issue and resolve the matter. We apologize for any inconvenience this may have caused the consumer.

CPSC report 20210621-C03CF-2147363392. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 10, 2021, sent to the company May 13, 2021, published by CPSC May 27, 2021

The product, in the report: Kidde Smoke detectors

We had a house fire, my son smelled the smoke before the Kidde alarms went off. He was able to escape but all three of our dogs died.

Model
Impossible to tell they melted in the fire
UPC
Can’t tell
Serial number
Impossible to tell they melted in the fire
Bought from
Walmart, Massachusetts
Bought
Feb 1, 2020, about then
Where
Richmond, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 12, Male
The reporter’s relation to them
My Child
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/21/2021) UTC Fire & Security : It is Kidde’s mission to help protect people and property from fire and its related hazards. That is why our products meet or exceed voluntary safety standards set by Underwriters Laboratories. In this instance, Kidde’s customer service group is in contact with the consumer to discuss the issue and attempt to resolve the matter. We apologize for any inconvenience this may have caused.

CPSC report 20210510-4A1E9-2147364229. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 8, 2021, sent to the company May 14, 2021, published by CPSC May 28, 2021

The product, in the report: Kidde model i12040 smoke detectors

I saw a recall for faulty smoke detectors from Kidde. I started to make a report and realized mine is not included in the recall. But after showing it (the report) to two other household members we decided maybe it should be included. I have 6 of the Kidde Model i12040 smoke detectors. All less than a year old. We have three installed, and three back-ups. Twice in the past year we have had three rooms fill with smoke, and not once did any of the alarms sound. Once was from an [REDACTED] that was set-up on the range top. It was pushed back and bumped a burner knob causing the burner to turn on. The room were pretty full of black smoke from melted plastic. No alarm! The next time a small basket of some sort had ignited ( I beleive from a candle) again, smoke filled rooms, no alarm!

Model
i12040 FireX
Bought from
Amazon
Bought
May 13, 2020, about then
Where
Cleveland, South Carolina: Mobile/Manufactured Home
Who was involved
Age 56, Male
The reporter’s relation to them
My Friend / Neighbor / Co-worker
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/21/2021) UTC Fire & Security : It is Kidde’s mission to help protect people and property from fire and its related hazards. That is why our products meet or exceed voluntary safety standards set by Underwriters Laboratories. In this instance, Kidde’s customer service group is in contact with the customer to discuss the issue and attempt to resolve the matter. We apologize for any inconvenience this may have caused.

CPSC report 20210508-1D6AD-2147364240. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Apr 30, 2021, sent to the company May 5, 2021, published by CPSC May 19, 2021

The product, in the report: Neighbor smoke alarms in his apartment across my hall

Smoke alarm were sounding for 6-7 hours tenant left with police

Model
[REDACTED] ask owners
Where
Fairfield, Maine: Home/Apartment/Condominium
Who was involved
Age 57, Female
The reporter’s relation to them
Self
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(5/17/2021) UTC Fire & Security : It is Kidde’s mission to protect people and property from fire and its related hazards. That is why our products meet or exceed voluntary safety standards set by Underwriters Laboratories. In this instance, we ask the affected consumer to contact Kidde’s customer service group (https://www.kidde.com/home-safety/en/us/locator/contact-us/) to discuss the issue and resolve the matter. We apologize for any inconvenience this may have caused the consumer.

CPSC report 20210430-7E937-2147364411. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 17, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

The product, in the report: Kidde Ten Year Smoke Alarm Model P3010L Living Area

in December 2019 I purchased and installed four Kidde model P3010L 10 year Living Area smoke alarms. Within three weeks, one of these alarms (date of manufacture 2019, Aug. 20) went off in the middle of the night and would not stop. There was no smoke or fire present. I got out a ladder and took the alarm down and disabled it per the manufacturer’s directions. No dirt or insect presence was seen. This unit was returned to Home Depot and replaced. Over the next month, the remaining three original smoke detectors and the replacement detector (manufacture date 2020 Jan 14) all went off during the night, were disabled and returned to Home Depot for replacement. By the end of March, three more of the replacements failed during the night and were disabled. I finally gave up on this product and replaced all four units with Code One model i9070 battery operated smoke alarms. There have been no false alarms from the i9070 smoke alarms in the four months since they were installed. I notified Kidde about the problems with the P3010L alarms and asked for a refund or gift card but their response was that they will replace defective products but they do not give refunds. Why would I want to replace these with more of the same defective product? My concern is that this product is dangerous because it generates many false alarms. It is also dangerous to the consumer when you have to climb a ladder in the middle of the night just to silence the alarm. I have read many product reviews and talked with contractors and it has become very clear that I am not the only one having a problem. Just look at Amazon reviews for some examples. I would expect that if Kidde would share product return information from retailers and consumers with your agency, the data would show an unreasonable percentage of this product was or still is defective. It is a good idea to have a product that has no battery to change and will last 10 years, but only if it works. This product does not work as advertised and is not safe

Model
P3010L
UPC
4787109663
Bought from
Home Depot
Bought
Dec 22, 2019
Where
Venice, Florida: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/22/2020) UTC Fire & Security : It is Kidde’s mission to protect people and property from fire and its related hazards. That is why Kidde’s products meet or exceed voluntary safety standards set by Underwiters Laboratories.
In this instance, it is unclear what may have caused the smoke alarms to sound. Nuisance alarms can be caused by a variety of things inlcuding dust or insects in the alarm. Similarly, being near vents or ceiling fans may also result in nuisance alarms. Kidde is reaching out to the consumer to see if the alarms are still available for testing and analysis.
We apologize for any inconvenience this may cause, and appreciate the report filed by [REDACTED].

CPSC report 20200817-948CE-2147370415. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 4, 2020, sent to the company Nov 3, 2020, published by CPSC Nov 18, 2020

The product, in the report: Kidde Combo Smoke/CO Alarm KN-COSM-IB

My home has 5 KN-COSM-IB alarms.
yesterday I heard 1 low battery alert. last night when sleeping fire-fire alerts sounded. I ran down to the first floor to the detector I heard earlier and unplugged it from the electric and removed the battery. Just before I removed the battery a low battery alert sounded. My plan was to get a new battery in later during the daytime. an hour later a second alarm sounded, this time it was the detector outside of my bedroom door. Again when unplugged from the electric a low battery alert sounded. 20 minutes a third detector started to chirp a single chirp, I removed this alarm as well.
today I came crossed the recall for these detectors.
I am confused about the type of alerts that sounded as I can not find any information where this was the case. I am concerned about these devices because of this recall.
please help, any advice would be greatly appreciated.
thank you, [REDACTED]

Model
KN-COSM-IB
Where
Patchogue, New York: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/16/2020) UTC Fire & Security : It is Kidde’s mission to protect people and property from fire and its related hazards. That is why its products meet or exceed voluntary safety standards set by Underwiters’ Laboratories. In this instance, Kidde’s customer service group is reaching out to the consumer to discuss the issue and provide guidance. We apologize for any inconvenience this may have caused the consumer.

CPSC report 20200804-93F0A-2147370709. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 27, 2020, sent to the company Mar 5, 2020, published by CPSC Mar 19, 2020

The product, in the report: Kiddie Smoke and Carbon Monoxide Alarm. Model number: KN-COSM-1B 120v AC, 9V BATTERY BACKUP

I have three Kidde Smoke and Carbon Monoxide Alarms that are on your recall lists. I changed the batteries and they will not stop chipping. Model number, KN-COSM-1B. Prior to this I noticed that they where not going off when there was significant smoke in the house.

Model
KN-COSM-1B
Serial number
S1816
Bought from
Home Depo, New Hampshire
Bought
Aug 25, 2013
Where
Methuen, Massachusetts: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/8/2020) UTC Fire & Security : It is Kidde’s mission to protect people and property from fire and its related hazards. That is why all of Kidde’s product meets or exceeds the voluntary safety standards set by Underwriters Laboratories, an independent testing agency.
Based upon the information that has been provided, this product was manufactured in 2012, and has a 7 year life. It appears the product has reached the end of its life, and the chirping indicates that the alarm should be replaced.
We will reach out to the consumer to insure that they are provided with adequate instructions. We apologize for any inconvenience this may have caused.

CPSC report 20200227-699D2-2147374596. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 12, 2019, sent to the company Dec 13, 2019, published by CPSC Dec 31, 2019

The product, in the report: combination Smoke/CO detector

11/8/2019: The consumer called the fire department, because this device was triggering all the other smoke alarms in his home. The fire department arrived quickly, tripped the breaker, removed the battery from the detector and disconnected this one.
Then, one of the firemen mentioned Recall CAP# 14-275 to the consumer, who checked on-line and saw that his model was included in the recall. He called the firm’s recall Tel: ( 844) 553-9011, but it was not working.
The alarm was interconnected with 3 others in his home. All of the alarms are hard-wired and have a battery back-up.
The consumer said the building of the home was completed 4/2014, so the alarms were installed prior to that day, but he’s not exactly sure when.
He has never had any prior problems with them in the past .
There were no injuries and no property damage.

Model
KN-COSM-IBA
Bought from
unknown
Where
Brunswick, Maryland: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Kiddee, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/29/2020) UTC Fire & Security : It is Kidde’s mission to protect people and property from fire and its related hazards. That is why Kidde’s product meets or exceeds standards set by Underwriters Laboratories, an independent testing agency.
In this instance, it is unclear if the product at issue is subject to any past recall. If the consumer believes the product is part of a recall, they should contact Kidde’s hotline directly at 1-800-880-6788. Unfortunately, the consumer did not provide their contact information. If they had done so, we would have reached out directly to assist with questions.
We sincerely apologize for any inconvenience this may have caused.

CPSC report 20191112-F19AF-1919118. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 27, 2019, sent to the company Dec 3, 2019, published by CPSC Dec 17, 2019

The product, in the report: These are all identical Kidde P4010DCS-W “10 year sealed battery, Photoelectric Smoke Alarm with Voice & Wireless” detectors.

I purchased and installed 8 Kidde 10-year smoke detectors in Sept. 2018. In one year, 3 of the 8 have failed.
They have all failed silently without any indication that there was a fault until I checked them. In each case, I called their support line and they confirmed they were defective. They sent replacements but I have very little confidence they will work if/when needed.
These are all identical Kidde P4010DCS-W “10 year sealed battery, Photoelectric Smoke Alarm with Voice & Wireless” detectors.

Model
P4010DCS-W
Serial number
0009098
Bought from
Artisan Electric, Indiana
Bought
Sep 1, 2018, about then
Where
West Lafayette, Indiana: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/29/2020) UTC Fire & Security : It is Kidde’s mission to protect people and property from fire and its related hazards. That is why Kidde’s products meet or exceed standards set by Underwriters Laboratories, an independent and voluntary standards agency.
In this instance, we have very little facts to determine why the product may have failed to operate. The consumer did not provide contact information, and without having the product returned for testing, we cannot make a determination on the root cause.
We apologize for any inconvenience to the consumer.

CPSC report 20191027-797AA-2147376917. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 13, 2019, sent to the company Oct 22, 2019, published by CPSC Nov 5, 2019

The product, in the report: 4 Models. See https://www.kidde.com/home-safety/en/us/products/fire-safety/smoke-alarms/ : WIRE-FREE INTERCONNECTED AC HARDWIRED SMOKE ALARM P4010ACS-W 52.97 WIRE-FREE INTERCONNECTED AC HARDWIRED COMBO SMOKE AND CARBON MONOXIDE ALARM P4010ACSCO-W WIRE-FREE INTERCONNECTED BATTERY POWERED SMOKE ALARM P4010DCS-W 45.97 WIRE-FREE INTERCONNECTED BATTERY POWERED COMBO SMOKE & CARBON MONOXIDE ALARM P4010DCSCO-W 72.00

We have several Kidde P4010 series smoke (and smoke/CO) alarms in our home. One in each bedroom, one outside each bedroom, and in common spaces on all floors. We have had this issue with both wired and battery-operated devices, as well as with both smoke-only and smoke/CO combination devices.
Since we purchased these, and installed them carefully according to the manual, we have had a steady stream of false alarms as well as the devices losing communication with each other.
The false alarms are dangerous because they can desensitize occupants to the alarm and cause them to be ignored. Some people might disconnect or remove the detectors.
The failure of the wireless interconnect is dangerous because we rely on interconnection to alert occupants in other parts of the home of an issue. If the interconnect is unreliable, sleeping occupants of a bedroom may not know of an issue in another part of the structure.
Regarding false alarms, we have had the false alarms from units in multiple locations in our home, and the units are installed according to the manual. There are no obvious explanations for the nuisance alarms.
Regarding the interconnect failure, we have followed the instructions regarding antenna orientation and coordinator selection from KIdde. But we even have had a unit 5 feet (as well as 10, 15..) feet from the coordinator stop working. There are no obvious factors at play, and we are hardly pushing the boundary with these specific units.
We have worked with Kidde support to try to resolve the issue but it has continued. In reviewing online reviews of the product, we see many people with the same issue.

Model
P4010ACS P4010ACSCO P4010DCS P4010DCSCO
Serial number
Multiple
Bought from
Home Depot Online
Bought
Apr 3, 2019
Where
Farmington, Connecticut: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20190913-BF631-2147377712. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 24, 2019, sent to the company Jul 23, 2019, published by CPSC Aug 6, 2019

The product, in the report: Kidde combo smoke/co alarm model # KN-COSM-1B

kiddie combo smoke/co alarm model KN-COSM-1B will not stop chirping after batter replacement.
Known recall involving this product. Currently have 3 impacted devices

Model
KN-COSM-1B
Serial number
P/N 820-1710 Rev A 2508-7139-00
Bought from
amazon
Bought
Jan 4, 2012
Where
San Francisco, California: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kiddie, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20190624-3C257-2147380298. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 8, 2019, sent to the company Jul 11, 2019, published by CPSC Jul 25, 2019

The product, in the report: Kidde Smoke Alarm Model i12080A

About 4:15 am our Kidde smoke alarms alarmed for about 1second, stopped, and then alarmed again for about 1 second. I inspected the house and there were no apparent fires or smoke. I then located the unit that initiated the alarm by seeing the red alarm lamp that went on and off periodically. I removed the alarm and inspected it. It was unusually warm to the touch and had the smell of electronics that was hot. I recognized the smell because I have an extensive background in electronics. It is Kidde model i12080A. Date of manufacturer June 21, 2017. It was install in my home in September of 2017. I have the product in hand and can turn it over to the CPSC if needed.

Model
i12080A
Serial number
0009098
Bought from
Menards
Bought
Sep 1, 2017
Where
Rushville, Missouri: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20190608-C5B66-2147380535. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 16, 2019, sent to the company Apr 24, 2019, published by CPSC May 8, 2019

The product, in the report: Kidde Hardwired Combination CO & Smoke Alarm KN-COSM-IB

Ran a call with 6 Kidde Hardwired Combination CO & Smoke Alarm model number KN-COSM-IB that were chirping end of life 7 years after installation after the home owner replaced the batteries. Recommended the homeowner call Kidde to get information on replacements.

Model
KN-COSM-IB
Where
Harrisonburg, Virginia: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20190416-5810A-2147381529. Submitter: Public Safety Entity Search for it on SaferProducts.gov
No one hurt
Made Feb 20, 2019, sent to the company Apr 2, 2019, published by CPSC Apr 16, 2019

The product, in the report: Kidde Combination Smoke/CO Alarm Model # Unknown

From: [REDACTED] To: [REDACTED] Cc: [REDACTED] Subject: 5 smoke alarms did not sound during fire/smoke incident Date: Thursday, February 14, 2019 10:33:47 AM
Could you please enter this incident into CPSC360? It was reported to me by [REDACTED] Bureau of Fire Services. He is maintaining all 5 smoke alarms until further notice.
Incident: On 01/12/19 around 4:00pm, a husband and wife left a pot of chili on the stove top on low/simmer. When they returned to the house around 6:20pm, they smelled smoke in their garage. When they opened the garage door into their home, the condo was filled with smoke. None of their 5 ionization, interconnected smoke alarms were sounding. They removed the burnt pot of chili and observed that the stove was somehow on the high setting. The stove was shut off and windows were opened so the smoke could dissipate. Injury was avoided. The fire official collected the 5 smoke alarms for further evaluation. He tested all 5 units with the test button and they sounded. The closest smoke alarm was about 15 feet away from the stove.
Consumer:[REDACTED] Product: 5 Kidde interconnected, ionization smoke alarms. 2 of the smoke alarms are a Combination Smoke/CO Alarm. Model # is unknown at this time, date of mnf: 03/23/16 3 of the alarms are Kidde, Fire X-1, Model: I4618A, date of mnf: 03/29/16. If this is assigned, please assign this to me. Thanks, [REDACTED]

Model
Unknown
Where
Brighton, Michigan: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20190220-363DE-1835179. Submitter: Public Safety Entity Search for it on SaferProducts.gov
No one hurt
Made Jan 31, 2019, sent to the company Mar 5, 2019, published by CPSC Mar 20, 2019

The product, in the report: Kidde 120V AC/DC Wire-in Smoke Alarm Battery Backup Model i12040

My wife noticed that there was a brown spot on the side of one of white smoke alarms on the ceiling. It looked like the plastic was starting to burn. I pulled the smoke alarm apart and found that a large resistor, labeled D7 on the circuit board, was where the heat was originating from. The green circuit board was black covering a couple square inches of circuit board around it. I then went and checked the other 13 smoke alarms in the house and 12 had similar brown spots on the exterior white plastic. One had just slightly discolored plastic (barely noticeable) and I opened it up too and found the circuit board also blackened around that same resistor, but in this case the resistor looked very different. It was a different brand, but similar size to the orignal one. I found that the build date of this smoke alarm was 4/30/2010 whereas the original one I had looked at had a build date was 5/5/2009.
These smoke alarms are Kidde brand, model i12040, with build dates of 5/5/2009 and 4/30/2010 (I checked all 14 smoke alarms). Upon removal they do feel hot on their rear side (goes against the ceiling) in the location of where the resistor is inside.
I contacted Kidde, sent them pictures of the brown spots on all of the smoke alarms along with detailed pictures showing the resistor and both sides of the circuit board inside. A product support representative by the name of [REDACTED], forwarded the info to an engineer there who responded, “The photos you send are typical for alarms that have been in service for 8 to 10 years. The power supply in the smoke alarm does generate some heat which will discolor the circuit board and possibly the plastic over time. This is a normal occurrence and not a design concern and does not affect the operation of the alarm.”
My concern is that this issue may be a fire hazard as I can’t imagine any properly designed circuit board which gets hot enough to char the circuit board and cause burn marks on the plastic housing.
I can send pictures if provided an email address or repository to send them to.

Model
i12040
Where
FRIENDSWOOD, Texas: Home/Apartment/Condominium
Who was involved
Age 48, Male
The reporter’s relation to them
Self
As this report names them
Brand Kidde AC Hardwired Interconnect Smoke Alarm with Hush™, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/24/2019) UTC Fire & Security : It is Kidde’s mission to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent testing agency. Based upon our records, this consumer was in contact with our customer service department. Upon review of the information that was submitted, we were able to conclude that the discoloration occurred in units that were 8-10 years old and was a normal occurrence. It does not impact the functionality of the units nor does it pose a safety hazard. Over time, heat generated by the circuit board within the alarm can cause the plastic to discolor. We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20190131-C57FC-2147382974. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 11, 2019, sent to the company Mar 8, 2019, published by CPSC Mar 22, 2019

The product, in the report: 10 year smoke alarm with 10 year battery smoke alarm with 10 year battery

(01/11/2019) Something in the microwave oven caught on fire. The home was filled with smoke but the smoke alarm, which is located on the ceiling about 12 feet from the microwave, did not go off.
No one was injured.

Model
i9010 Ionization
Serial number
Issue #0009093
Bought from
Costco, California
Bought
Sep 15, 2017
Where
Spring Valley, California: Mobile/Manufactured Home
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/24/2019) UTC Fire & Security : Thank you for submitting an incident report on SaferProducts.gov.
Kidde’s mission is to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent testing agency. From the description of the incident provided it appears that there may have been insufficient smoke at the location of the alarm to activate the alarm. However, to insure that the alarm is operating to specification, our customer service team will reach out to [REDACTED] to have the alarm returned for testing. The alarm will be subject to sensitivity testing defined in UL217. We apologize for any inconvenience this may have caused and sincerely thank you for your cooperation.

CPSC report 20190111-09468-1823825. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 4, 2018, sent to the company Feb 1, 2019, published by CPSC Feb 15, 2019

The product, in the report: Kidde smoke alarm model #P4010

Kidde wireless smoke smoke/Co alarms model # P4010 are having multiple problems. They will activate for no reason, will loose wireless connection in the group so other detectors won’t be notified and will go into alarm and not be able to be reset. When you call their help phone 800-880-6788 they have a prompt to press 3 just for this model that shows they are having problems with them. They should be investigated on how many reported problems they are getting.

Model
P4010DCS-W
Serial number
0009098
Where
Belmont, New Hampshire: Home/Apartment/Condominium
Who was involved
Age 59, Male
The reporter’s relation to them
Self
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/19/2019) UTC Fire & Security : Thank you for submitting an incident report on SaferProducts.gov.
Kidde’s mission is to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent testing agency. Based upon the report, it appears the consumer is receiving a warranty replacement, which should resolve the consumer’s issue. As for the prompt on the 1-800 number, that was designed to direct consumers to customer service representatives who have more technical knowledge and can more easily assist the consumer with the various features on the product. We apologize for any inconvenience this may cause and sincerely thank you for your cooperation.

CPSC report 20181204-1F4B1-2147383981. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 26, 2018, sent to the company Feb 12, 2019, published by CPSC Feb 28, 2019

The product, in the report: Model i12010SCO (P/N) 21010408-N)

120 Volt Hardwired combination Voice Alarm Worry-Free Model i12010SCO - 9 (NINE) defective units.
Each unit has gone off without warning or provocation, then not gone off when smoke from a toaster filled the house. No injuries or damage has occurred, but the units have made us nervous and I just now accessed this website to discover that there is an active recall for this model.
I would like my 9 units replaced with a currant and issue-free model asap.

Model
i12010SCO
UPC
047871114085
Bought from
Amazon
Bought
Jun 1, 2016, about then
Where
Hanson, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 57, Female
The reporter’s relation to them
Self
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/19/2019) UTC Fire & Security : Kidde believes deeply in helping to protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why Kidde’s products meet or exceed the third-party standards set by Underwriter’s Laboratories (UL), an independent testing agency.
In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the smoke alarms identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarms in order to identify any potential issue with the alarms and required corrective actions, if any.
Based upon the information provided, the units at issue do not appear to be part of the dual sensor smoke alarm recall. Further, the issues identified by [REDACTED] are not the same issues identified in the above recall. Our customer service team will reach out to [REDACTED] to discuss further. We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20181126-EE3B7-2147384145. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 4, 2018, sent to the company Nov 16, 2018, published by CPSC Dec 3, 2018

The product, in the report: Kidde Model i12010S combination smoke and CO DETECTOR

I have 5 of the Kidde Model i12010S combination smoke/CO detectors in my home and I have been having problems with them going off unprovoked. I started doing some research online and found this recall information and decided that I needed to let y’all know about the problems I experienced.

Model
Model i12010S
Bought from
Lowes, Utah
Bought
Feb 3, 2014
Where
Salt lake City, Utah: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde Model i12010S combination smoke and CO DETECTOR, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/10/2018) UTC Fire & Security : It is Kidde’s mission to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
It is unclear why the product at issue may be reacting in the described manner. Accordingly, in these instances, we request that the customer supply us with the products identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarm(s) in order to identify any potential issue with the alarm(s) and required corrective actions, if any.
Our customer service group will be contacting [REDACTED] to obtain additional information.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20181104-28F58-2147384654. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 11, 2018, sent to the company Nov 19, 2018, published by CPSC Dec 4, 2018

The product, in the report: Kidde Combo Smoke/CO Alarm

Kidde Combo Smoke/CO Alarm, Model KN-COSM-IB, Date 2011 Apr. 02, SMT.
One “chirp” every 30 seconds prior to “replace by” date. Indicates alarm malfunction. Replaced battery and one of the 4 units in the above condition, reset and I believed it to be operational. I marked the unit. The units are all only 7 years into their 10 year life.
There is a current recall campaign for this condition for earlier models. I will be contacting the manufacturer in the morning.

Model
KN-COSM-IB
Bought from
Loo’s Homes, Wisconsin
Bought
Aug 25, 2011
Where
Ixonia, Wisconsin: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/10/2018) UTC Fire & Security : It is Kidde’s mission to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
Where an incident such as the one reported, we request that the customer supply us with the smoke alarms identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarms in order to identify any potential issue with required corrective actions, if any.
Our customer service department will be reaching out to [REDACTED] to obtain the alarms at issue.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20181011-F834D-2147385054. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 10, 2018, sent to the company Sep 20, 2018, published by CPSC Oct 4, 2018

The product, in the report: KIDDE Combination Smoke and Carbon Monoxide Alarm Model # KN-COSMXTR-BA

I purchased a combination smoke and carbon monoxide alarm around June 2017, it was working fine for about a year, until the alarm started going off for no reason. The model is KN-COSMXTR-BA made by KIDDE, it was purchased at a local Home Depot. I changed the batteries, even though I did not get a low battery warning from the device. A couple of weeks later, the alarm started going off again for no reason, this time I thought perhaps it is the humidity in the apartment? I took the batteries out again, and used compressed air to remove any dust that may be impacting the sensors, after replacing the batteries back into the device, I pressed the Test Button, the alarm would just sound, and the device failed the Test cycle of the unit. I contacted KIDDE and explained the issue to them, the sent a replacement unit, free of charge, this time when I put the batteries in the new replacement unit, the unit made a few chirping sound, but also failed the Test Cycle. I contacted the manufacture again, and they are going to send another replacement unit. As concerned parent with 2 young toddlers, I think something terrible may happen to other consumer who have purchased this model.

Model
KN-COSMXTR-BA
UPC
4787107450
Serial number
21007450
Bought from
Home Depot, New York
Bought
Jul 1, 2017, about then
Where
Brooklyn, New York: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand KIDDE, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/14/2018) UTC Fire & Security : It is Kidde’s mission to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the alarm identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarm(s) in order to identify any potential issue with the alarm) and required corrective actions, if any.
In this instance, we do not have the name or contact information of the consumer in order to facilitate the return of the unit. Further, the complaint relates, in part, to the test procedure. It is unclear if the consumer understood the testing process. Accordingly, we would request that the consumer please contact our customer service manager, Christopher Woods, at 919-304-8287 so we can begin this evaluation process.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20180810-B23B0-2147386256. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 16, 2018, sent to the company Aug 15, 2018, published by CPSC Aug 29, 2018

The product, in the report: Kidde PI9010 Smoke Detector

Defective smoke alarm which goes off randomly. Kidde model PI9010 manufactured 12/6/2016. I purchased it on 11/4/2017 at Walmart.com. A new battery does not solve the problem. After waiting on hold for 25 minutes an arrogant rep told me that it was my choice whether to buy someone else’s products but they would not replace it unless I sent the old one in. They certainly know that it is not worth doing so at a cost of $16. My accusation is that the basic design is defective. With the long hold times and poor customer service this is a company that does not deserve to be in business.

Model
PI9010
UPC
047871420070
Serial number
0009093
Bought from
walmart.com, New York
Bought
Dec 6, 2016
Where
New Rochelle, New York: Home/Apartment/Condominium
Who was involved
Age 62, Male
The reporter’s relation to them
Self
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/10/2018) UTC Fire & Security : It is Kidde’s mission to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the alarm identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarm in order to identify any potential issue with the alarm and required corrective actions, if any.
Our customer service manager will be contacting the reporting customer so we can begin this return and evaluation process.

CPSC report 20180716-5B018-2147386781. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 19, 2018, sent to the company Jun 28, 2018, published by CPSC Jul 13, 2018

The product, in the report: 1. Kidde 10yr Worry-free Wireless Interconnect Smoke Alarms Model P4010DCS-W manufactured in November 2017 2. Kidde 10yr Worry-free Wireless Interconnect Smoke/CO Combo Alarms Model P4010DCSCO-W manufactured July 2017

I purchased a total of 8 kidde smoke alarms (Model P4010DCS-W) and Smoke/CO combo alarms (ModelP4010DCSCO-W) and installed them between 1/28/18 and 2/2/2018. These are 10yr alarms with wire-free interconnect. Since installation, I have had 3 alarms with batteries that failed. Also, the alarms regularly disconnect from each other and no longer alarm as a network. There is no warning or signal when an alarm disconnects.The first failed within 60 days. The second through fourth have failed within 5 months.
I now have to test almost daily to ensure the alarms are powered. The “end of life” or “dead battery” or other failure alerts do not work or are non-existent.
Kidde has replaced two of the alarms (after nearly 10 weeks of waiting), but has not acknowledged that there is a problem with their equipment. I was told they are a new technology and all of the bugs aren’t worked out yet. They did not assure me that these actually work and will function in an emergency.

Model
Smoke Alarm model P4010DCS-W and p4010DCSCO-W
Bought from
Amazon & Home Depot
Bought
Jan 15, 2018, about then
Where
New Hartford, New York: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/10/2018) UTC Fire & Security : Kidde believes deeply in helping to protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why Kidde’s products meet or exceed the third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
We are reaching out to the consumer to seek the return of the alarms at issue for additional testing and evaluation. We sincerely apologize for any inconvenience this may have caused.

CPSC report 20180619-B6567-2147387296. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 25, 2018, sent to the company Jun 5, 2018, published by CPSC Jun 19, 2018

The product, in the report: White round 10 year smoke alarm

The Smoke Alarm failed to sound the alarm when it was tested. Since it is a 10 year alarm I decided it would be best to inform the manufacturer about the failed alarm.
I saw this alarm model number i9010 is part of a voluntary recall. After inspection for the yellow jacket and manufacturing date on the alarm it was concluded that this particular alarm was not part of the recall but yet the alarm is NOT working.
So I chose to contact Kidde about the alarm via e-mail to have things documented. 17 days later they responded with such incompetence, requesting for me to test the alarm and e-mail them back. So I decided to report the incident here instead due to their slow and ignorant response.
I feel Kidde’s customer service has shown no regard for life.

Model
Kidde Ionization Smoke Alarm Model i9010
Where
Brawley, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/5/2018) UTC Fire & Security : It is Kidde’s mission to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the smoke alarm(s) identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarm(s) in order to identify any potential issue with the alarm(s) and required corrective actions, if any.
Please contact our customer service manager, Christopher Woods, at 919-304-8287 so we can begin this evaluation process.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20180525-F76F5-2147387737. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 24, 2018, sent to the company Aug 17, 2018, published by CPSC Aug 31, 2018

The product, in the report: Kidde ionization smoke alarm, model i12010S, with mfg date of 2016, Nov. 10. Alarm has 10 year lithium battery backup.

Reporting on Kidde ionization smoke alarm model i12010S Four of these were installed May 2017. Two have failed, the most recent occurrence 5/24/18. That’s a 50% failure rate. In both cases, false reports of fire occurred despite the fact that the alarms have been well maintained by vacuuming and periodic application of canned air as per manufacturer. This is a 10 year Lithium battery backup model as well as being AC powered. In both cases the manufacturing date is 2016 Nov. 10. The house installed in is clean, well ventilated, and the alarms are properly installed following mfg recommendations. Environmentally, Relative Humidity reported by the weather service was at 68% with a house temperature noted at 67 degrees F. I’d like to stress again, a 50% failure rate is absolutely unacceptable for a product designed to provide fire safety!

Model
i12010S
Serial number
not listed on alarm
Bought from
Amazon
Bought
May 10, 2017
Where
Cambria, California: Home/Apartment/Condominium
Who was involved
Age 65, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/10/2018) UTC Fire & Security : Kidde believes deeply in helping to protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why Kidde’s products meet or exceed the third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the smoke alarms identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarms in order to identify any potential issue with the alarms and required corrective actions, if any. Kidde will reach out to [REDACTED], and also invites him to please contact our customer service center at 1-800-880-6788.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20180524-A1023-2147387758. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 3, 2018, sent to the company Aug 17, 2018, published by CPSC Aug 31, 2018

The product, in the report: Ten Year Fire/Smoke Alarms

This caller is a fire inspector with Reno Fire Department in Nevada and he is reporting KIDDE ionization smoke alarms model# I9010 that were purchased at a quantity of 400 by Sundance West Apartments from source unknown. Alarms are 10 year alarms and were manufactured 09/30/ 2016. March 8th, 2018 there was a fire in one of the apartment units that was investigated by this caller and his fire department after it was reported that neither smoke alarm in the unit went off although the smoke became very heavy. The caller had the smoke detectors tested by a local professional and both of the alarms failed the sensitivity testing. There were no injuries in this incident although there was substantial property damage. The manufacturer has not been contacted and the caller intends for that to the be the apartment manager or owner’s responsibility.

Model
I9010
Serial number
none
Bought from
unknown
Where
Reno, Nevada: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand KIDDE, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20180403-C634A-1748888. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 31, 2018, sent to the company Apr 6, 2018, published by CPSC Apr 20, 2018

The product, in the report: kidde replacement smoke alarm model i12060 pn 21009444

SMOKE DETECTOR CAUGHT ON FIRE!!!! On jan 8, 2018 smoke detector caught on fire, damaged ceiling and elec box, see attached photos. This device was purchased and installed in Jan 2015 along with six others throughout my home. Kidde model number i12060a I contacted UL and they replied two days later and 4 times since. I contacted Kidde and they replied 3 MONTHS later and requested the device to be sent in for testing.

Model
i12060
UPC
i dont know
Serial number
not available
Bought from
home depot, Indiana
Bought
Jan 12, 2015
Where
dyer, Indiana: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand kidde fire x, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/23/2018) UTC Fire & Security : It is Kidde’s mission to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the smoke alarm identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarm in order to identify any potential issue with the alarm and required corrective actions, if any.
We have reached out to [REDACTED], and are in the process of evaluating the returned unit.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20180331-233F4-2147388885. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 24, 2018, sent to the company Oct 31, 2018, published by CPSC Nov 15, 2018

The product, in the report: Kidde dual alarm model kn-cosm-ba

Kidde dual alarm model KN-COSM-BA made 12-2015. Installed 4-2016. Did not activate in presence of smoke. Changed batteries and tested with smoke source ( blown out candle) and it again didn’t activate. In light of Kidde’s recall I checked for the yellow cap visible through the side of the device and indeed it was there. Called Kidde and they said since this model wasn’t included in the recall they could do nothing for me. I suggested that perhaps the recall needed to be expanded and of course the representative couldn’t help me there either. So I am writing to make the same suggestion to the CPSC. I will be buying a new smoke alarm tomorrow. Thank you, [REDACTED]

Model
Kidde dual alarm modelKN-COSM-BA
Bought from
Walmart
Where
Mercer, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 67, Male
The reporter’s relation to them
Self
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/10/2018) UTC Fire & Security : Kidde takes product safety very seriously, and all of its product is tested to and either meets or exceeds applicable UL standards. This includes the particular alarm at issue.
In this instance, [REDACTED] has a combination ionization and carbon monoxide alarm, which is not part of the recall. The “yellow cap” which is at issue in the recall, is not used during manufacturing of this product and, thus, would not be present and prevent the alarm from sounding. However, there is a small yellow component contained within the product and it is likely that [REDACTED] saw that component during his inspection of the product.
In instances such as this, it is important for Kidde to obtain the alarm to conduct an analysis of the unit at issue. Based upon review of the report, it appears that insufficient smoke may have been present to sound the alarm. However, the only way to make that determination is through testing of the unit itself. Accordingly, Kidde’s product support team will be in contact with [REDACTED] to obtain the product for additional testing.
We apologize for any inconvenience this may have caused, and we sincerely appreciate this report.

CPSC report 20180324-93DF0-2147389044. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 20, 2017, sent to the company Feb 9, 2018, published by CPSC Feb 26, 2018

The product, in the report: Kidde Smoke and Carbon Monoxide Alarm

Multiple erroneous CO warnings. 1 of 2 Smoke/CO detectors installed, (upper/lower floors) lower provides false readings regardless of level installed on, batteries tested and replaced and unit vacuumed each time. Finally tired with false readings, I opened the unit, circuit board looks normal, no signs of blown resistors or charring, but on the unit cover there is charring. The charring is directly above the transformer, with the perfect shape of the heat sink and coils, along with charring directly over the sensing element. Kidde model # KN-COSM-1B manufacture date July 28, 2010.

Model
KN-COSM-1B
Where
MOUNT VERNON, Washington: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/16/2018) UTC Fire & Security : It is Kidde’s mission to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the alarm identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarm in order to identify any potential issue with the alarm and required corrective actions, if any.
Please contact our customer service manager, Christopher Woods, at 919-304-8287 so we can begin this evaluation process.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products

CPSC report 20171220-CBEB9-2147394443. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 18, 2017, sent to the company Dec 8, 2017, published by CPSC Dec 22, 2017

The product, in the report: Smoke alarm -Photoelectric

My teenager over heated bread in the microwave and it caught fire. The smoke alarm in the kitchen never went off. The fire was spotted when I walked into the kitchen to get something. Im very concerned that this product is in a lot of homes and it doesn’t work. The battery was checked and it works fine.

Model
Photoelectric fire alarm p9050
Serial number
0305770102p/n21008150
Bought from
Walmart
Bought
Nov 11, 2015
Where
Berkley, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 13, Female
The reporter’s relation to them
My Child
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/16/2018) UTC Fire & Security : Thank you for submitting an incident report on SaferProducts.gov.
Kidde’s mission is to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent not-for-profit testing agency.
From the description of the incident provided it is uncertain if there was sufficient smoke to activate the alarm. However, to insure that the alarm is performing to specification, we would be willing to verify that the smoke sensitivity of the alarm is within the parameters of the applicable UL 217 standard. We will reach out to [REDACTED] to obtain the alarm for testing. In the interim, she may also contact our customer service manager at 919-304-8282 to begin this evaluation process. After the smoke sensitivity tests are completed, we will report the results back to her.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation.

CPSC report 20171118-64DB2-2147395302. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 3, 2017, sent to the company Dec 7, 2017, published by CPSC Dec 21, 2017

The product, in the report: Kidde ionization smoke alarm hard wire with battery back up model i12040A.

Five smoke alarms in an apartment fire failed to activate. Has been reported to the Texas state fire marshal, and Kidde has requested that the smoke alarms be returned for testing.

Model
i12040A
Serial number
0009098
Where
Watauga, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/16/2018) UTC Fire & Security : It is Kidde’s mission to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the smoke alarm(s) identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarm(s) in order to identify any potential issue with the alarm(s) and required corrective actions, if any.
We have reached out to this consumer and are in the process of obtaining these alarms for testing. If [REDACTED] has any concerns, he should please contact our customer service manager, Christopher Woods, at 919-304-8287.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products

CPSC report 20171103-43DF9-2147396067. Submitter: Public Safety Entity Search for it on SaferProducts.gov
No one hurt
Made Oct 13, 2017, sent to the company Feb 21, 2018, published by CPSC Mar 7, 2018

The product, in the report: Smoke/CO alarm Installed 2014, Model # KN-COSM-BA not working after new batteries installed. Should last 10 years.

Kidde Smoke and Carbon Monoxide Alarm. Went to replace the batteries only to find the unit is not working. Installed new AA batteries and still not working. Upon test button use one beep, one red flash followed by 8 red flashes. The unit is only 3 years old, should last 10 years. Model # KN-COSM-BA

Bought from
Home Depot, New Jersey
Bought
Oct 13, 2014
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/16/2018) UTC Fire & Security : It is Kidde’s mission to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the smoke alarm identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarm in order to identify any potential issue with the alarm and required corrective actions, if any. It appears the alarm went into some sort of fault code, but it is unclear from the description what that may have been.
Please contact our customer service manager, Christopher Woods, at 919-304-8287 so we can begin this evaluation process.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products

CPSC report 20171013-958BE-2147396806. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 8, 2017, sent to the company Sep 18, 2017, published by CPSC Oct 2, 2017

The product, in the report: Kidde (KN-COSM-IB) Hardwired Combination Smoke/Carbon Monoxide Alarm

We had seven Kidde talking smoke/carbon monoxide detectors (KN-COSM-IB) in our home (manufactured in November 2010), and none of the smoke detectors work. We had a small fire in the kitchen, and none of the detectors triggered or sounded the alarm. It seems that they were/are not working, but we have fresh batteries in them, and when you press the test/reset they beep. But they don’t seem to detect smoke or carbon monoxide, and don’t seem to work/function properly.
We took them back to Home Depot (in Homers Glen) and then took them to Menards (in Homer Glen, IL) and they would not take them back or exchange them (under the recall). We’re extremely unhappy that Kidde made smoke/carbon monoxide detectors that don’t function or work properly, and the vendors have failed to replace/exchange them.

Model
KIDDE (KN-COSM-IB)
Bought from
MENARDS
Bought
Mar 1, 2011, about then
Where
LOCKPORT, Illinois: Home/Apartment/Condominium
Who was involved
Age 47, Male
The reporter’s relation to them
Self
As this report names them
Brand KIDDE (KN-COSM-IB), made or sold by UTC Fire & Security
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20170908-C7D3E-2147397560. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 11, 2017, sent to the company Oct 31, 2017, published by CPSC Nov 15, 2017

The product, in the report: KIDDE dual sensor smoke/fire detector/alarm Model #PI 2010

In 2015, I had a professional electrician install 2 new hardwired smoke/fire detectors. They are: KIDDE Dual Sensor Smoke & Fire hardwired detectors Model #PI2010. Last evening, I had a small, but smoky, incident in my kitchen - burning food on the stove. I was in another room, unaware of the problem. Neither of the detectors worked, no alarm. The smoke smell is quite evident today. I thank God I was not asleep and was able to smell the smoke. I contacted KIDDE today. This model, apparently, HAS NOT BEEN RECALLED. KIDDE is sending me replacement detectors, free of charge. Since the ramifications of this apparent product defect are so serious, I am notifying your agency as well. I hope you are developing an official record of any reported incidents of this model. Thank you for your attention to this matter.

Model
PI2010
Bought from
Home Depot
Where
Peoria, Illinois: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand KIDDE, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/31/2017) UTC Fire & Security : Thank you for submitting an incident report on SaferProducts.gov.
Kidde’s mission is to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent not-for-profit testing agency.
From the description of the cooking incident provided it would appear that there was insufficient smoke to activate the alarms. However, to insure that the alarms are performing to specification, we would be willing to verify that the smoke sensitivity of the alarm is within the parameters of the applicable UL 217 standard. It appears we have already requested the return of the alarms. However, because the consumer has not provided her contact information, we would request that she please contact our customer service manager at 919-304-8282 if you would like to begin this evaluation process. After the smoke sensitivity tests are completed, we will report the results back to you.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation.

CPSC report 20170711-5D50F-2147399061. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 24, 2017, sent to the company Aug 8, 2017, published by CPSC Aug 22, 2017

The product, in the report: Kidde Combo Smoke/CO Alarm

at 6:00 am this morning the Combination Smoke and Carbon Monoxide Alarm on the third floor went off. It went off three times within a half hour. I vacuumed the unit because I’d had the windows open earlier in the week and there was a lot of pollen in the air. Later in the day it went off again. At 4:00pm it went off again and I called my electrician, who made the installation two years ago. A short time later it went off again and continued beeping and alerting “fire” for over a half hour. My electrician showed up and he removed the outer twist of casing from the unit and pushed the hush button. He advised that I should inquire if there was a recall on this model. I did.

Model
i12010SCO
Bought from
Electrician
Bought
Jul 1, 2015, about then
Where
Toms River, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/22/2017) UTC Fire & Security : Thank you for submitting an incident report on SaferProducts.gov.
Kidde’s mission is to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent not-for-profit testing agency
Our customer service team reached out to [REDACTED] to discuss what had occurred with her alarms. [REDACTED] mentioned that the alarms were entering into false alarms. It also appears that these alarms were subject to the recent recall. We sent [REDACTED] four new alarms, and have requested the alarms be returned for additional testing and evaluation.
We apologize for any inconvenience this may have caused and sincerely thank you for your cooperation.

CPSC report 20170524-01D29-2147400264. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 19, 2017, sent to the company Jun 6, 2017, published by CPSC Jun 20, 2017

The product, in the report: Kidde combination smoke and carbon monoxide detector, model # KN-COSM-IB manufacturer date Dec. 14, 2009

We are a federally funded housing authority using a Kidde safety product, a combination detector model # KN-COSM-IB which has been recalled by the manufacturer. On April 11 one of our tenants informed maintenance of a low battery indication in their apartment, maintenance staff changed out the battery and assumed everything was back to normal. As the day progressed we received many more instances of the low battery indication so maintenance supervisor called the Kidde support line to see what may be happening and was informed of a recall on this model detector. Housing authority staff changed out all detectors of this model after realizing that upon changing out the battery and resetting detector it rendered it no longer function able. Kidde is offering replacement of the detectors discounted at 50%. Due to the safety of our residents and property we could not leave the non functioning detectors so we began replacement immediately. We have replaced approximately 80 detectors to date and have associated costs of $3,200. We do not need to purchase any more detectors since we have already had to replace, so the discounted alarms they are offering are essentially useless. I would like to see Kidde offer reimbursement for the expenses of the replacement detectors. I feel they are not realizing the seriousness of this problem and are not backing the product recall.

Model
KN-COSM-IB
Where
Herkimer, New York: Other Public Property/Office
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/21/2017) UTC Fire & Security : It is Kidde’s mission to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency. We take complaints such as this very seriously, and appreciate the consumer’s comments. In this instance, Kidde voluntarily recalled certain alarms and a tiered discount arrangement was entered whereby consumers could obtain replacement alarms at a discounted rate depending upon the year the product was manufactured. [REDACTED] contacted Kidde in April 2017 in regards to the recall, and it was determined that the alarms at issue fell within the 50% discount range. [REDACTED] provided receipts to Kidde, and Kidde promptly provided [REDACTED] with a check for $1,022.19, which equated to 50% of the total cost of the product. Because there appears to be additional concerns, we will reach out to [REDACTED] to discuss further.

CPSC report 20170419-BD4C3-2147404235. Submitter: Local Government Agency Search for it on SaferProducts.gov
No one hurt
Made Mar 25, 2017, sent to the company May 8, 2017, published by CPSC May 22, 2017

The product, in the report: Kidde Smoke/CO Detector

Kidde Combo Smoke/CO alarm (Model# KN-COSM-BA) does NOT respond to actual smoke. However, it does have a positive test to smoke and carbon monoxide when the test button is pushed.

Model
KN-COSM-BA
Where
Peoria, Illinois: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/16/2017) UTC Fire & Security : Thank you for submitting an incident report on SaferProducts.gov.
Kidde’s mission is to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent not-for-profit testing agency.
From the description provided it would appear that there was insufficient smoke emitted during the “test” to activate the alarm. However, to insure that the alarm is performing to specification, we would be willing to verify that the smoke sensitivity of the alarm is within the parameters of the applicable UL 217 standard.
Because we do not have consumer contact information, we would request that the consumer contact our customer service manager at 919-304-8282 if you would like to begin this evaluation process. After the smoke sensitivity tests are completed, we will report the results back to you.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation.

CPSC report 20170325-26A13-2147404881. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 21, 2017, sent to the company Mar 1, 2017, published by CPSC Mar 15, 2017

The product, in the report: The smoke alarm is manufactured by Kidde, model P3010H, a photoelectric smoke alarm with a 10-year lithium battery. According to the label, it was manufactured July 5, 2014. I purchased it from a large retailer and installed it in March, 2016.

The smoke alarm is manufactured by Kidde, model P3010H, a photoelectric smoke alarm with a 10-year lithium battery. According to the label, it was manufactured July 5, 2014. I purchased it from a large retailer and installed it in March, 2016.
Not quite one year after activation, the alarm sounded in the middle of the night. The “hush” button did not function as advertised. The detector was removed to another room and stopped sounding.
Today, it sounded again in the middle of the night (of course!), the “hush” button had no effect, and was removed to another room, where it stopped. Two hours later, while on a table in another room, it sounded again. No response from the hush button.
In each instance, none of the other five alarms in my home sounded (one is an identical model). I had a 35-year career in the fire service, and now six more years as a licensed and certified expert witness in fire investigation, and I’m pretty confidant that there were no products of combustion in the home during any of these alarm activations.
A quick check on the internet found numerous instances of consumers complaining of the same issues with this model alarm. No information about recalls was found.
Here is my concern: consumers dealing with this same issue might choose to deactivate or discard their smoke alarms as a false alarm is unsettling and annoying. If they do this, they will no longer have the protection of smoke detection in their homes. Over my fire service career I took part in investigating more than 60 fatalities from fire, and it is well known that the single most important thing that any of us can do to prevent a fire death is to have a working smoke alarm in our homes.
Additionally, if there is an issue with false alarms, I have no confidence that the detector will actually detect smoke. I have not yet tested this unit, but will if you choose not to.
I request that the CPSC investigate and evaluate this model smoke alarm to determine if there is any wider problem than my own detector failing. My faulty detector is still operational and available for evaluation and testing if necessary. I have, however, removed it from my home and will replace it before the end of the day.
Thank you for your consideration, and thank you for the work that you do to keep us all safer.
[REDACTED]

Model
P3010H
Bought from
Home Depot
Bought
Mar 20, 2016
Where
Tampa, Florida: Home/Apartment/Condominium
Who was involved
Age 60, Male
The reporter’s relation to them
Self
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/13/2017) UTC Fire & Security : It is Kidde’s mission to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
Based upon the description provided, and without the actual alarm at issue, we cannot determine what may have occurred. In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the alarm identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarm in order to identify any potential issue with the alarm and required corrective actions, if any.
Our customer service manager will be contacting the reporting customer so we can begin this return and evaluation process.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20170221-732BF-2147406899. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 30, 2017, sent to the company Feb 27, 2017, published by CPSC Mar 13, 2017

The product, in the report: KIDDE Smoke detector Model P3010H

Re: KIDDE SMOKE DETECTOR; MODEL 3010H; 10 YEAR LITHIUM BATTERY; MFG DATE= 1/23/2014
Two years +/- after installation this smoke detector alarm goes off randomly several times a week when there is no cooking being done and no detectable cause. IMO it should be recalled by the manufacturer as they recalled an earlier Smoke/CO detector...

Model
P3010H
Bought from
Home Depot
Bought
Oct 15, 2014
Where
BEAVERTON, Oregon: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand KIDDE, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/7/2017) UTC Fire & Security : It is Kidde’s mission to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
Kidde would note that so-called “nuisance” or “false” alarms do not necessarily indicate any malfunction or failure of the unit. In some instances, what appears to be a nuisance alarm to a consumer may be the result of an environmental condition (such as dust and debris in the unit) that results in the alarm, because it is technologically indistinguishable from an actual fire. Accordingly, in the rare occurrence of an incident such as the one reported, we request that the customer supply us with the smoke alarm(s) identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarm(s) in order to identify any potential issue with the alarm(s) and required corrective actions, if any.
Our customer service manager will be in contact with the consumer so we can begin this evaluation process.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20170130-61249-2147407524. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 27, 2016, sent to the company Jan 9, 2017, published by CPSC Jan 25, 2017

The product, in the report: Ionization & Photoelectric Smoke Alarm

Kidde PI2010 smoke detector failed and was the root cause that GENERATED smoke/fire and then detected its OWN smoke/fire to sound the alarm in my home around 2:30 am Dec 22, 2016.
Luckily, we were home (and awakened) to keep house from catching on fire and were able to remove the AC plug and unit (unit was generating smoke - my son-in-law unplugged unit from AC plug and also removed battery; smoke was in the bedroom; after fan turned on, I had safely removed the short AC plug unit /wires from rest of AC wiring in electrical ceiling box since plug was burnt/melted). Detector was installed on a bedroom ceiling; a few other detectors in house are interconnected (red wire) to also sound in event one detector goes off (other units DID sound, and only source of alarm was burnt PI2010).
I have NOT yet determined what to do with (1) original failed unit regarding evaluation and (2) the other PI2010 dual AC/battery units I have in the house. I do have other battery-only smoke/fire and CO detectors in the residence.
No confidence in PI2010 units at this time... put a different PI2010 back in bedroom where original was located, but did not hook to AC. I feel it may be necessary to eliminate risk and take all KIDDE PI2010 units off of AC power.
I do have pictures of burnt AC connection on unit and AC plug which will be posted to this SaferProducts.gov site; I have NOT opened up unit to take internal photo to view any internal components in the detector. For sure this was a concerning event for me and my family, and smoke was quite unpleasant/toxic (daughter and son-in law were sleeping in particular room, I was exposed to smoke as unit was removed and room air cleared; others in home (children) were in room down the hall). Unit was purchased at Home Depot, with MFG date 2011 Jul26; installation AC (w/red wire to sound other units) + battery; battery replaced May 5, 2016, so neither battery nor AC plug were touched before December 2016 event.
Thank you for your attention regarding this concerning event.

Model
PI2010
Bought from
Home Depot, Missouri
Bought
Dec 15, 2011, about then
Where
Lees Summit, Missouri: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/17/2017) UTC Fire & Security : It is Kidde’s mission to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the smoke alarm(s) identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarm(s) in order to identify any potential issue with the alarm(s) and required corrective actions, if any.
Because the consumer has provided contact information, we will be reaching out to the consumer for this information so we can begin this evaluation process.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20161227-B538A-2147408845. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 9, 2016, sent to the company May 23, 2018, published by CPSC Jun 7, 2018

The product, in the report: Kidde Combination Photoelectric Smoke/CO Alarm Model KN-COPE-IC

This model of smoke and CO detector was installed in two different homes, and both have had problems that make me believe they are malfunctioning and cannot be trusted as life safety devices.
One of these units malfunctioned around April 2016, causing the green AC power indicator turned off, even though AC power was connected. The unit had to be reset by removing it from AC power and battery power, and when reconnected it seemed to function again.
Later, on 10/8/2016, it had a false fire alarm when no fire or smoke was present. It failed to activate the other hardwired alarm connected to it, and failed to silence itself when the hush button was pressed. When the button was pressed, it seemed to put the alarm into test mode instead, which activated the other hardwired alarm. The alarm could only be stopped by removing AC power and battery power.
These two incidents happened at my home.
The second malfunctioning unit is located at a different residence, has had two false alarms in about 9 months. No smoke or carbon monoxide was believed to be present at the time of the alarms.

Model
KN-COPE-IC
Bought from
Home Depot
Bought
Apr 25, 2015
Where
Kirkland, Washington: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/10/2018) UTC Fire & Security : Kidde believes deeply in helping to protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why Kidde’s products meet or exceed the third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the alarms identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarms in order to identify any potential issue with the alarms and required corrective actions, if any. We are reaching out to the consumer to discuss this further. Kidde also invites the individual making this report to please contact our customer service center at 1-800-880-6788.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20161009-96A0F-2147412191. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 23, 2016, sent to the company Sep 23, 2016, published by CPSC Oct 7, 2016

The product, in the report: Hardwired 120V Smoke/CO Alarm with 9-volt battery back-up

During pre-sale safety inspections of single and multi-family homes required in the state of Rhode Island, same model hardwired battery back-up smoke/CO alarms have been found to not activate during testing, although the indicator light on each unit remained illuminated showing it to be energized. I’ve encountered this situation involving the same model alarms on several occasions over the past two years and subsequently filed reports with CPSC at that time. The manufacturer claims that these alarms are supposed to chirp every 30-seconds at the end of their useful life, however, an all cases I’ve been involved with the residents report these alarms have not done so. I’m concerned that that homeowners are relying on smoke/CO alarms that show they’re energized and functioning when the units are actually not effective at all.

Model
KN-COSM-IB
Where
North Kingstown, Rhode Island: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/7/2016) UTC Fire & Security : It is Kidde’s mission to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the alarms identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarms in order to identify any potential issue with the alarms and required corrective actions, if any.
Our customer service manager will be contacting the reporting customer so we can begin this return and evaluation process.

CPSC report 20160823-4BCA0-1589688. Submitter: Public Safety Entity Search for it on SaferProducts.gov
No one hurt
Made Apr 29, 2016, sent to the company Jul 18, 2016, published by CPSC Aug 3, 2016

The product, in the report: Kidde smoke alarm CO combo Model KM-COSM-1B manufactured October 22, 2013

We were awakened to the house filled with smoke last Tuesday morning as we had left a pot of soup on the stove in the kitchen. The food completely charred and burned the smoke had traveled upstairs and moved under our closed bedroom door to awaken us.
We ran downstairs and turned off the stove and began airing out the house astonished as to why our hard-wired smoke alamrs (all four) had not gone off. We called Oakland Fire Department’s non-emergency number. The fire crew arrived and tested the smoke alarms which appeared to be working, but were surprised they did not go off.
The next morning, I saw on your website that the specific Kidde model on recall show the manufacture dates of October 22, 2013. However, our model’s manufacture date is October 21, 2013. Our unit is clearly defective. We lit a sage bush and held it under the unit and it did not go off.
We called Kidde and they sent us replacement units, but we have not yet returned the old ones to them. After installing the new one, we did the same “sage” experiment and the new one went off within one-minute of lighting the sage.

Model
KM-COSM-1B
Where
Berkeley, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/29/2016) UTC Fire & Security : Kidde believes deeply in helping to protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why Kidde’s products meet or exceed the third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the smoke alarms identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarms in order to identify any potential issue with the alarms and required corrective actions, if any. As the consumer information was not provided, Kidde invites the individual making this report to please contact our customer service center at 1-800-880-6788. For identification purposes, we would also ask that they provide this Report ID to the Kidde service representative during the call.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20160429-D3D0F-2147419858. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 13, 2015, sent to the company Nov 23, 2015, published by CPSC Dec 8, 2015

The product, in the report: Smoke Detector

A pan was left on the stove too long, & the contents started smoking. A significant amount of smoke accumulated in the kitchen area. I have a Kidde model RF-SM-DC smoke detector in the kitchen area. It was surrounded by a significant amount of smoke, but did not sound an alarm during the entire time the smoke was in the area. The smoke detector’s status light indicated that it was working properly. After the smoke cleared, I pressed the test button, and it sounded an alarm and tested as if worked properly.

Model
RF-SM-DC
UPC
047871260447
Serial number
issue no. 78214
Bought from
Amazon.com
Bought
Sep 29, 2012
Where
Orchard Lake, Michigan: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/1/2015) UTC Fire & Security : Kidde believes deeply in helping to protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why Kidde’s products meet or exceed the third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the smoke alarm identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarm in order to identify any potential issue with the alarm and required corrective actions, if any. Kidde invites the individual making this report, or other customers with safety concerns, to please contact our customer service center at 1-800-880-6788. Please reference this report when speaking to our representative.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20151113-E64A8-2147426711. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 18, 2015, sent to the company Sep 16, 2015, published by CPSC Sep 30, 2015

The product, in the report: Smoke Alarm (Lithium Battery Operated)

The caller is calling from Pelham Fire Department. They are currently installing these smoke alarms under the Turn Your Attention To Fire Prevention program.
The caller stated that they have received 3 calls where the smoke alarms have gone off without any presence of smoke. They have to punch through the plastic tab and disconnect the battery to turn off the smoke alarm. The caller stated that users tried other ways to turn off the alarm (air out the area, reset, etc) but those ways did not work. The alarm gets destroyed when the plastic tab is punched through. The users are unable to use the alarms.
The fire department purchased these alarms from Home Depot (Pelham, Alabama). The retailer replaced the alarms. The fire department contacted Kidde and was informed that they were not aware of issues with these alarms.
The caller stated that their department has only received 3 calls, but they are aware of other area departments that have received many calls. The 3 calls they received were for the same model.
The battery comes sealed into the alarm. The caller believes that there is an issue with the battery that the manufacturer needs to acknowledge.
Filed two separate reports on the two alarms that the department has.

Model
P3010L
UPC
Unknown
Serial number
Unknown
Where
Pelham, Alabama: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/28/2015) UTC Fire & Security : Kidde believes deeply in helping to protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why Kidde’s products meet or exceed the third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the smoke alarms identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarms in order to identify any potential issue with the alarms and required corrective actions, if any. Kidde invites the individual making this report, or other customers with safety concerns, to please contact our customer service center at 1-800-880-6788.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20150818-5341A-1510771. Submitter: Public Safety Entity Search for it on SaferProducts.gov
No one hurt
Made Aug 18, 2015, sent to the company Sep 16, 2015, published by CPSC Sep 30, 2015

The product, in the report: Smoke Alarm (Lithium Battery Operated)

The caller is calling from Pelham Fire Department. They are currently installing these smoke alarms under the Turn Your Attention To Fire Prevention program.
The caller stated that they have received 3 calls where the smoke alarms have gone off without any presence of smoke. They have to punch through the plastic tab and disconnect the battery to turn off the smoke alarm. The caller stated that users tried other ways to turn off the alarm (air out the area, reset, etc) but those ways did not work. The alarm gets destroyed when the plastic tab is punched through. The users are unable to use the alarms.
The fire department purchased these alarms from Home Depot (Pelham, Alabama). The retailer replaced the alarms. The fire department contacted Kidde and was informed that they were not aware of issues with these alarms.
The caller stated that their department has only received 3 calls, but they are aware of other area departments that have received many calls. The 3 calls they received were for the same model.
The battery comes sealed into the alarm. The caller believes that there is an issue with the battery that the manufacturer needs to acknowledge.

Model
P3010L
UPC
4787109663
Serial number
Unknown
Where
Pelham, Alabama: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/28/2015) UTC Fire & Security : Kidde believes deeply in helping to protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why Kidde’s products meet or exceed the third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the smoke alarms identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarms in order to identify any potential issue with the alarms and required corrective actions, if any. Kidde invites the individual making this report, or other customers with safety concerns, to please contact our customer service center at 1-800-880-6788.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20150818-AA96A-1510770. Submitter: Public Safety Entity Search for it on SaferProducts.gov
Not said
Made Aug 18, 2015, sent to the company Aug 26, 2015, published by CPSC Sep 10, 2015

The product, in the report: smoke/fire detector

Purchased 7 new fire/smoke detectors for home. Kidde Dual Sensor Model PI2010 hardwire with battery back-up. Installed in January, 2015 according to manufacturer’s instructions. All 7 detectors functioned properly after installed (interconnected).
In July (and again in August) of 2015 alarms go off for no reason and cannot be turned off unless circuit breaker is off and batteries removed from all units. They cannot be turned on again since they constantly alarm. Our home no longer has adequate fire and smoke protection. There is a 10 year manufacturer’s warrantee on these detectors.
As an aside, there a many, many consumer product reviews on Amazon over the past several years with the exact same problem.

Model
Kidde Model PI2010
Bought from
Amazon
Bought
Jan 25, 2015
Where
Kennebunkport, Maine: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(9/1/2015) UTC Fire & Security : Kidde believes deeply in helping to protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why Kidde’s products meet or exceed the third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the smoke alarms identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarms in order to identify any potential issue and required corrective actions, if any. Kidde invites the individual making this report, or other customers with safety concerns, to please contact our customer service center at 1-800-880-6788.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20150818-F3122-2147429232. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 27, 2015, sent to the company Aug 4, 2015, published by CPSC Aug 25, 2015

The product, in the report: Kidde hard wired / battery back up smoke detectors

Complainant purchased newly constructed home in October 2014 and in June 2015 his 8 hardwired smoke detectors started falsely activating during the night and day. He contacted Kidde customer support and they advised him to trouble shoot them by disconnecting them from the hard wire and running them on battery power. After conducting the test, he found that 2 out of the 8 units were defective. He contacted Kidde customer support again and they sent him 2 new detectors. He asked if he needed to send them back to be examined and they told him no and instructed him to throw them away.
As a Senior Fire Investigator for the Maine State Fire Marshal’s Office, I believe that 2 out of 8 detectors being defective is unacceptable, and that Kidde should be examining defective smoke detectors in order to identify the cause of the failure. It is my experience that faulty detectors can mean the difference of life and death in a fire event, and nuisance alarms cause people to not use their smoke detectors. The complainant is the Town Fire Chief and had thrown the detectors away before informing me of the issue.

Where
poland, Maine: Home/Apartment/Condominium
Who was involved
Age 42, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/14/2015) UTC Fire & Security : Thank you for submitting an incident report on SaferProducts.gov.
From the product information you submitted Kidde cannot identify the model and date of manufacture of the smoke alarms referenced in your submission.
However, please be advised that Kidde has in conjunction with the US Consumer Product Safety Commission issued a voluntary recall of Kidde residential smoke alarm model i12010S with manufacture dates between December 18, 2013 and May 13, 2014, combination smoke/CO alarm i12010SCO with manufacture dates between December 30, 2013 and May 13, 2014, and combination smoke/CO alarm model KN-COSM-IBA with manufacture date between October 22, 2013 and May 13, 2014. They are hard-wired into a home’s electric power. The i12010S and i12010SCO come with sealed 10 year batteries inside. The KN-COSM-IBA model has a compartment on the front for installation of replaceable AA backup batteries.
The safety issue identified by Kidde was the alarms could fail to alert consumers of a fire or a CO incident in the event of a power outage. While power remains out, an affected device will sound if it receives a signal from an alarm in the same interconnected system. Once power is restored, an affected device will sound an alarm regardless of the presence of smoke and/or carbon monoxide. A copy of the Recall Alert can be found by clicking the link located in the Safety Product Notice of the front page of Kidde.com or on the CPSC’s website. The Recall Alert will help you identify if an alarm is within the scope of this recall.
As part of its corrective action plan for the recall of these alarms, Kidde maintains a dedicated recall hot line which is available Monday through Fridays 8AM to 5PM. A dedicated recall hotline assistant can also assist with determining whether your alarm is within the scope of this recall. If you alarm is determined to be in the scope, you will be sent a replacement alarm, and instructed to dispose of the old alarm upon installation of the replacement alarm.
Consumers can call Kidde’s established recall hotline at (844) 553-9011for further assistance.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20150727-8F97C-2147429923. Submitter: State Government Agency Search for it on SaferProducts.gov
No one hurt
Made Jun 22, 2015, sent to the company Jun 30, 2015, published by CPSC Jul 15, 2015

The product, in the report: Kidde Smoke Detector PI2010. White, approx. 6” diameter.

In August 2012 I purchased 7 Kidde Smoke Detectors, model PI2010, which were installed by an electrician in our home. Beginning Sept 2012 and continuing through today, 4 of the 7 detectors have failed. This product is wired into a ceiling fixture and has a battery backup. In each failure the product gives a false alarm and cannot be silenced until it is unplugged from the ceiling AND the battery is removed. The none of the detectors is in a dusty area. Vacuuming the sensor to remove dust does not solve the problem. 3 of the failed detectors were manufactured in May 2012. Kidde replace each of these 3 free of charge after the failure (1 in 2012, 1 in 2013, and 1 in 2014). They did not seem to be surprised or alarmed by these frequent failures. The fourth failure occurred this morning (6/22/2015) and it was one of the replacements, manufacture date May 2014. Even their replacement products are faulty!! I have no confidence this product is actually protecting our family from fire. The failure rate of this product is unacceptably high. From your website I see that I am not the first consumer to experience this problem. I would like to see this product recalled and I would like the company to refund the cost of all the detectors. (I will be contacting them to tell them this.)

Model
PI2010 Ionization and photoelectric smoke alarm
Serial number
non
Bought from
Amazon
Where
Silver Spring, Maryland: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde PI2010, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/13/2015) UTC Fire & Security : Kidde believes deeply in helping to protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why Kidde’s products meet or exceed the third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency. In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the smoke alarm(s) identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarm(s) in order to identify any potential issue with the alarm(s) and required corrective actions, if any. Kidde invites the individual making this report, or other customers with safety concerns, to please contact our customer service center at 1-800-880-6788.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20150622-EA11A-2147430862. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jun 1, 2015, sent to the company Jun 9, 2015, published by CPSC Jun 23, 2015

The product, in the report: Kidde Combo Smoke/CO Alarm - Round, White plastic - 120 volt with 2 AA backup batteries

After a power failure of 2 - 4 minutes, power (120 volts) came back on and the alarm went off. FIRE, FIRE Verbal alarm and audible BEEP. No smoke present, no fire had occurred and I could not silence alarm. I disconnected alarm from 120 volt source, at which time Alarm stopped. This alarm (Kidde Combo Smoke/CO Alarm #: KN-COSM-IBA) has a battery backup.

Model
KN-COSM-IBA
Serial number
Unknown
Bought from
Home Depot, New Jersey
Bought
May 10, 2014
Where
Barnegat, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(6/15/2015) UTC Fire & Security : Thank you for submitting an incident report on SaferProducts.gov.
Kidde’s mission is to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent not-for-profit testing agency.
With respect to this Kidde alarm, we suggest that the customer first be directed to http://kidde.inmar-recalls.com, to determine if their alarm(s) are included in the referenced recall, and, if so, any actions they may need to take.
If the alarm(s) is not included, please be advised that in response to a rare incident such as the one you reported, we request that the customer contact Kidde directly in order to supply us with the product and information regarding the incident. We will then conduct a thorough examination of the incident, including tests to understand if it is performing within the UL standard, to determine if there is an issue that requires corrective action. Accordingly, we ask that the consumer please contact our customer service center at 1-800-880-6788 to provide additional information about this report.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality products.

CPSC report 20150601-38C94-2147432478. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 27, 2015, sent to the company May 6, 2015, published by CPSC May 20, 2015

The product, in the report: Kidde models KN-COSM-IBA co and smoke alarm and P12040 smoke alarm

I purchase 5 Kidde Model P12040 smoke alarms and 2 Model [REDACTED] CO and smoke alarms for an addition I was putting on my house. I had a professional electrician do all the wiring in my house. Shortly after install I started having false alarms. I knew they were false because I have one of each type still install from before the renovation and they were not going off. As they would go off I would remove each one that caused the system to go off. out of the 7 units only one had not gone off within a week. I called kidde customer service to see what was going on. They had me run all kinds of tests on my electrical system. All came back as they should. The final test was simple leaving them not hard wired and putting a battery in. Of course one went off as I expected within 10 minutes. A second was within 20 minutes. Kidde said they would replace the two units, however they never arrived in the mail as they said. After 6 months I still have not received assistance on any of the malfunctioning units. I was forced to return them and buy another brand (first alert). I have them now installed and do not have any false alarms, I have reached the conclusion that the issue lies in their product. A consumer should not have to worry about whether a alarm is real or not. Soon a person will ignore a alarm and it will bite them.

Model
P12040 and KN-COSM-IBA
Bought from
Home depot
Bought
Jul 16, 2014, about then
Where
Cranberry Twp, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
Reports CPSC links to it
20150501-8DDAF-1482223
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/20/2015) UTC Fire & Security : It is Kidde’s mission to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
Upon receipt of this report, Kidde investigated this issue and determined that, due to a clerical error, the customer’s replacement alarms were not shipped. Kidde has contacted this customer and provided alternative products, as the subject alarms had already been replaced.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20150427-87FB0-2147433387. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 20, 2015, sent to the company Apr 28, 2015, published by CPSC May 12, 2015

The product, in the report: Smoke alarms

We had a circuit breaker trip. Upon resetting the circuit breaker, the alarms, both combinations smoke/CO alarms, and the smoke alarms (6 total) went off, and would not shut off. I had to physically remove all 6 alarms from the electrical connections to get them to stop.

Model
KN-COSM-IBA (21006377)
Bought from
Toll Brothers, Pennsylvania
Bought
Jul 2, 2014
Where
Schwenksville, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/12/2015) UTC Fire & Security : It is Kidde’s mission to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
Upon receipt of this report, Kidde contacted the consumer and determined that the alarms were subject to a voluntary recall in conjunction with the CPSC (Recall number: 14-275). Accordingly, Kidde is coordinating replacement of this customer’s alarms.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20150420-FC71C-2147433574. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 19, 2015, sent to the company Mar 19, 2015, published by CPSC Apr 2, 2015

The product, in the report: Battery operated Smoke alarms Model name: Kidde smoke and carbon monoxide alarm

Caller stated that his smoke alarms were chirping and he replaced them with new ones as the instructions stated, however, the new ones started chirping as well. He disconnected the alarms and attempted to contact the company about the problem he was having, when he finally got through, he was placed on hold and then the call disconnected.
Caller stated that he is currently without working smoke alarms in his home. He feels that the manufacturer customer service is horrible and that the product is unsafe and needs to be addressed before there is a house fire.

Model
P/N 820-0242REV. B 2505-7101-05
Bought from
installed in home
Where
Chesterfield, Missouri: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/31/2015) UTC Fire & Security : Kidde believes deeply in helping to protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why Kidde’s products meet or exceed the third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency. In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the alarm(s) identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarm(s) in order to identify any potential issue with the alarm(s) and required corrective actions, if any.
Kidde has attempted to call this customer and left a voicemail with follow-up contact information. In the alternative, Kidde invites the individual making this report, or other customers with safety concerns, to please contact our customer service center at 1-800-880-6788.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20150219-9CBBE-1469561. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 15, 2015, sent to the company Feb 3, 2015, published by CPSC Feb 19, 2015

The product, in the report: Kidde 10 year sealed lithium smoke alarm. Model P3010L.

Came home to smoke detector going off. Unit hangs above refrigerator. Started smelling and looking for smoke. Other detectors in the house were not going off. Silenced alarm and continued to look for smoke. None found. Detector goes off again after silence timeout. Removed detector from wall and swapped with another unit elsewhere in the house to verify issue with unit. Moved detector outside and still went off again after timeout. Ended up having to tape over detection area to keep it from going off. Did not risk turning unit off permanently as I wasn’t sure this would void my warranty. Also looked at some reviews on home depot and amazon. Many others experiencing the same problem, which prompted me to fill this out. My concern is that like stated with may others in the reviews, the cry-wolf of this makes you begin to disregard it, and that should never be the case with a life safety system.

Model
P3010L
Bought from
Home Depot, Virginia
Bought
Oct 4, 2014, about then
Where
Warrenton, Virginia: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/18/2015) UTC Fire & Security : Kidde’s mission is to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent not-for-profit testing agency. With respect to the referenced Kidde alarm, please be advised that in response to a rare incident such as the one you reported, we request that the customer contact Kidde directly in order to supply us with the product and information regarding the incident. We will then conduct a thorough examination of the incident, including tests to understand if it is performing within the UL standard, to determine if there is an issue that requires corrective action.
We will have our product support supervisor contact you to obtain additional information about this report. We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality products.

CPSC report 20150115-4553C-2147436489. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 14, 2015, sent to the company Jan 30, 2015, published by CPSC Feb 13, 2015

The product, in the report: Kidde P3010L smoke alarm

The house I am renting came equipped with several Kidde P3010L battery-only smoke alarms. Since we moved in, June 30, 2014, at least 5 of these alarms have gone off. Most of these have gone off when there was no discernible smoke, and nobody was cooking. These alarms are, amazingly, single-use, so when they go off we are left without alarms until they can be replaced. Because of the high failure rate, several rooms in the house have been left unprotected for lengths of time that seem unsafe. I searched online for this model, and saw that many users on Amazon.com have reported similar problems: http://www.amazon.com/Kidde-P3010L-Worry-Free-Photoelectric-Battery/dp/B00FHW7PI6/ref=sr_1_20?s=hi&ie=UTF8&qid=1421273791&sr=1-20&keywords=kidde#customerReviews I also note that a superficially similar model by the same manufacturer was recently recalled: http://www.cpsc.gov/en/Recalls/2014/Kidde-Recalls-Smoke-and-Combination-SmokeCO-Alarms/
I hope you will investigate these faulty products and take whatever action you deem appropriate.
Thank you for your time and your work in the service of the public. [REDACTED]

Model
P3010L
Where
Washington, District of Columbia: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/13/2015) UTC Fire & Security : Kidde believes deeply in helping to protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why Kidde’s products meet or exceed the third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency. In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the smoke alarm(s) identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarm(s) in order to identify any potential issue with the alarm(s) and required corrective actions, if any. Kidde invites the individual making this report, or other customers with safety concerns, to please contact our customer service center at 1-800-880-6788.
Kidde would like to note that, absent damage to the unit, the Kidde P3010L (which is not technologically related to the referenced recalled units) is not a single-use unit and under normal circumstances does not need to be replaced after an alarm event. Accordingly, we would need more details from the consumer to be able to properly evaluate the reported incident.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20150114-568CA-2147436506. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 7, 2015, sent to the company Jan 20, 2015, published by CPSC Feb 3, 2015

The product, in the report: Kidde Ionization Smoke Alarm Model i9030. Date of manufacture 3/19/2014

We responded to a small fire that filled the basement to the ceiling with smoke. The Kidde Smoke Alarm (i9030) didn’t sound even though the battery was in working condition. The detector’s date of manufacture was Mar 19, 2014. After some investigation I found multiple one-star reviews on Amazon that stated the same issue.

Model
i9030
Where
Oshkosh, Wisconsin: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/30/2015) UTC Fire & Security : It is Kidde’s mission to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the smoke alarm(s) identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarm(s) in order to identify any potential issue with the alarm(s) and required corrective actions, if any. Please have this consumer contact our customer service manager, Christopher Woods , at 919-304-8287 so we can begin this evaluation process.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20150107-52F1A-2147436856. Submitter: Public Safety Entity Search for it on SaferProducts.gov
Not said
Made Dec 11, 2014, sent to the company Dec 19, 2014, published by CPSC Jan 7, 2015

The product, in the report: Kidde Model KN-COPE-IC Interconnected Smoke/CO Alarm

Kidde Combination Photoelectric Smoke/CO Alarm Model KN-COPE-IC
During a recent power outage, I accidentally triggered my Smoke/CO detector. Once clear, I thought everything was fine, but within minutes of the power coming back on it set off again. The only way to make it stop was to disconnect it. The next day after power was restored, I hooked in back up again and it immediately set off all the alarms again.
This device was purchased new in June of 2014 and installed on June 22, 2014. Mfg Date is Jan 22, 2014.
A search of the Kidde site shows other interconnected combination alarms doing the same thing. I believe the problem is bigger than they know or are admitting to.

Model
KN-COPE-IC
UPC
047871076246
Serial number
na
Bought from
Home Depot, Vermont
Bought
Jun 22, 2014, about then
Where
Poultney, Vermont: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(1/6/2015) UTC Fire & Security : It is Kidde’s mission to help protect people and property from fire and its related hazards. We are committed to engineering and manufacturing quality products, which is why all of Kidde’s products meet or exceed the strict third-party standards set by Underwriter’s Laboratories (UL), an independent, not-for-profit testing agency.
In the rare occurrence of an incident such as the one reported, we request that the customer supply us with the smoke alarm(s) identified in their report and information regarding the incident. We will then conduct a thorough examination of the alarm(s) in order to identify any potential issue with the alarm(s) and required corrective actions, if any.
Please contact our customer service manager, Christopher Woods , at 919-304-8287 so we can begin this evaluation process.
We apologize for any inconvenience this may cause and sincerely thank you for your cooperation. Your assistance will help us to continue developing high quality safety products.

CPSC report 20141211-7B53B-2147438009. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 3, 2014, sent to the company Jan 23, 2015, published by CPSC Feb 6, 2015

The product, in the report: Combination Smoke/Carbon Monoxide Alarm

While conducting a routine pre-sale home inspection, three same model combination smoke/carbon monoxide alarms failed to activate when the test button was depressed and when canned smoke was sprayed. This same scenario has occurred involving the same model alarms during past home inspections I have conducted.

Model
KN-COSM-IB
Where
North Kingstown, Rhode Island: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20141203-F350E-1445481. Submitter: Public Safety Entity Search for it on SaferProducts.gov
No one hurt
Made Nov 19, 2014, sent to the company Nov 28, 2014, published by CPSC Dec 12, 2014

The product, in the report: Kidde Lifesaver Worry-Free Smoke Detector for Bedroom with 10-year sealed battery and voice alarm

Brand new Kidde Smoke Detector failed with constant alarm 4 days after being installed and activated. Alarm was of the type with a lifetime (10 year) battery that is activated when the alarm is first mounted to the bracket. Pressing the Hush button would silence for 10 minutes. Must be a common defect as Kidde Customer Service did not seem at all surprised when I called to complain and get a new unit.

Model
Model P3010B
UPC
047871103874
Bought from
Menards
Bought
Oct 20, 2014
Where
Maplewood, Minnesota: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20141119-3FC73-2147438716. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 12, 2014, sent to the company Nov 26, 2014, published by CPSC Dec 11, 2014

The product, in the report: 2 in one alarm for fire and carbon monoxide

Our water cooler caught on fire, and our alarm did not work at all. We became aware of the fire only by the smell. Thankfully it was contained in time, and there was minimal damage and no injuries. We bought the alarm for use in China, because apartments do not have safety features here. We purchased it in Massachusetts at Home Depot. After the fire I tested the alarm and it seemed to be working. It went through the test sequence.

Model
Model # KN-COSMXTR-BA (P/N 21008046)
UPC
047871074501
Bought from
Home Depot
Bought
Aug 5, 2014
Where
Beijing, China: Home/Apartment/Condominium
Who was involved
Age 10, Female
The reporter’s relation to them
My Child
As this report names them
Brand Kidde Intelligent Alarm, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20141112-F3401-2147438968. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 2, 2014, sent to the company Nov 10, 2014, published by CPSC Nov 28, 2014

The product, in the report: Kidde Smoke Alarm model number i9070. White, hard wired or battery powered ionization smoke alarm.

I have 2 Kiddie smoke alarms, model i9070. One is hard wired into the house, the other is battery only. I filled my house with smoke from a cooking incident -- to the point where it was uncomfortable to breath and difficult to see across the house -- and neither of the smoke alarms ever went off. Had this been a night time fire while my family was sleeping, this would have been catastrophic.

Model
Kidde i9070
UPC
issue no. 76733
Serial number
76733
Bought from
Home Depot
Bought
Mar 15, 2010, about then
Where
Valencia, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20141102-D768C-2147439280. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 15, 2014, sent to the company Nov 21, 2014, published by CPSC Dec 8, 2014

The product, in the report: Combination hardwired battery backup Smoke/Carbon Monoxide alarm

On October 7, 2014 I went to a single family home located in North Kingstown, RI to perform a pre-sale inspection as required by local regulations. This house has two 110 volt, battery backup, interconnected devices. I went to the bedroom area first, I sprayed a small amount of smoke in the device (Smoke/co), and nothing happened, the green power light was on. I again sprayed a little bit more in the device and nothing happened. I then reached up and pushed the test button and nothing happened. I removed the device to check the date the device was made and found it to be June 2005 and there was a 9 volt battery in it. When I removed the device the power light stayed on after it had been removed from 110 volt power. The same model 110 volt smoke detector in the second bedroom functioned but had a low decibel level when activated. The occupants of this home have lived here since these detectors were installed, and never heard a chirp every 30 indicating they were near end of their functional life.

Model
KN-COSM-IB
Where
North Kingstown, Rhode Island: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20141015-C9FFD-1433667. Submitter: Public Safety Entity Search for it on SaferProducts.gov
No one hurt
Made Oct 4, 2014, sent to the company Oct 14, 2014, published by CPSC Oct 28, 2014

The product, in the report: Kidde PI2010 ionization and photoelectric smoke detector. Hard-wired AC with battery backup and interconnected alarm signal (whole house).

False alarms / unit failure from 2 of 5 smoke detectors I recently purchased. Used in bedroom of single family wood-frame construction home. All other units throughout house have worked fine for 10 years, but these new Kidde units have failed within their first year. Concerned about their safety and efficacy in protecting my family.
Kidde PI2010 Ionization & photoelectric smoke detector. Manufactured May 3 2013.

Model
PI2010
UPC
n/a
Serial number
n/a
Bought from
Amazon.com
Bought
Sep 16, 2013
Where
Groton, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 55, Male
The reporter’s relation to them
Self
As this report names them
Brand Kidde, made or sold by UTC Fire & Security
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20141004-92831-2147440397. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 28, 2026 and checked Oct 28, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Kidde smoke and fire alarms

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