First Alert smoke and fire alarms

65 reports to CPSC, the latest made Sep 24, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 5, 2026.

65reports to CPSC
Sep 24, 2026the latest report was made
Jul 19, 2011the earliest
44with the company’s comments

Brand: First Alert
Maker: BRK Brands, IncMakers, importers or sellers, as the reports name them
Product: Smoke and fire alarmsCPSC’s product type: Fire or Smoke Alarms (code 702), in Home Maintenance and Structures: Home Security

Other ways the reports write the brand (6)

“First Alert / [REDACTED]”, “First Alert : BRK Brands Inc.”, “First Alert Model P1210”, “First Alert Onelink”, “First Alert Smoke & Fire Alarm Long Life 10 Year A” and “First Alert Smoke Detector”

By month

7 reports from October 2025 to September 2026; the most in September 2026, 2. 58 earlier reports, since July 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
September 2026	2
August 2026	1
March 2026	2
February 2026	1
November 2025	1
December 2024	1
September 2024	1
April 2024	1
November 2023	1
September 2023	1
May 2023	1
December 2022	2
November 2022	2
September 2022	2
July 2021	1
June 2021	1
March 2021	1
April 2020	2
February 2020	1
January 2020	1
October 2019	1
August 2019	1
June 2019	1
November 2018	2
August 2018	1
July 2018	1
April 2018	1
January 2018	1
October 2017	3
June 2017	2
May 2017	2
February 2017	1
January 2017	1
November 2016	1
October 2016	1
August 2016	1
May 2016	1
September 2015	2
March 2015	1
January 2015	1
November 2014	1
October 2014	1
August 2014	1
March 2014	1
January 2014	1
November 2013	1
September 2013	1
May 2013	1
December 2011	1
November 2011	1
October 2011	2
July 2011	1

How badly anyone was hurt

Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
First aid 2 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
No one hurt 51 CPSC: Incident, No Injury
No incident, no one hurt 3 CPSC: No Incident, No Injury
Not said 7 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Nov 5, 2026. Updated daily.

No one hurt
Made Sep 24, 2026, sent to the company Sep 29, 2026, published by CPSC Oct 14, 2026

The product, in the report: Smoke and carbon monoxide detector by First alert

First alert smoke and carbon monoxide detectors go off, randomly at all hours.

Model
1544678
Serial number
2905402030
Bought from
Costco
Bought
Oct 13, 2023
Where
West Orange, New Jersey: Home/Apartment/Condominium
Who was involved
Age 68, Female
The reporter’s relation to them
Self
As this report names them
Brand First alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20260924-A0FBE-2147309088. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 1, 2026, sent to the company Sep 3, 2026, published by CPSC Sep 18, 2026

The product, in the report: smoke detector

I installed a new smoke detector. Two months later I had a minifire in my kitchen (next door to the hall where the smoke detector was). It was very small but very smoky. I smelled the fire and put it out but the smoke detector had not gone off.

Model
SM210
Serial number
none
Where
Mount Airy, Maryland: Home/Apartment/Condominium
Who was involved
Age 74, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20260901-2300E-2147310735. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 18, 2026, sent to the company Aug 21, 2026, published by CPSC Sep 8, 2026

The product, in the report: Smoke and CO2 detector made by First Alert at the official [REDACTED] compatible replacement for the previous [REDACTED].

I have 9 First Alert Smoke detectors that have been installed new for about 3 months. Two of the devices have caused false alarms in the past two days. One false alarm on August 16 2026 which would not clear and caused a fire emergency response by Arlington County Fire department. The second false alarm was today from a separate unit that I was able to clear. This is no acceptable function from a family safety product.

Model
SC5
Serial number
I do not have these available
Bought from
Home Depot, Virginia
Bought
Apr 21, 2026
Where
Arlington, Virginia: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20260818-56BFF-2147312240. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 25, 2026, sent to the company Apr 1, 2026, published by CPSC Apr 15, 2026

The product, in the report: First Alert smoke alarm, model SM210.

I recently purchased a new photoelectric smoke detector (First Alert/Resideo brand, model SM210, manufactured by Resideo Technologies Inc., El Paso TX 79936). While setting up the device, I noticed by chance that the packaging states “once deactivated the alarm cannot be reactivated and must be replaced.” This is a permanent, irreversible deactivation switch. My safety concern is about the labeling, design, and a critical physical flaw: this warning is printed in the same small, plain text as all other general instructions on the back of the packaging. There is no bold warning, no red text, no large font, no sticker on the device itself, and nothing that would alert a consumer to the permanent and irreversible nature of sliding this switch before they do so. Compounding this danger significantly: after sliding the switch to the deactivate position, the switch can be physically slid back to the activate position. The device gives no indication whatsoever that it is permanently disabled. A consumer who accidentally deactivates the unit and slides it back to the activate position will have every reason to believe the detector is fully functional. There is no warning light, no audible alert, no physical resistance, and no indication of any kind that the device is permanently dead. As a previous owner of an older model of the same brand, my established habit was to temporarily deactivate the alarm when cooking produced smoke, then reactivate and rehang it afterward. Had I followed that same habit with this new model SM210, I would have permanently disabled a brand new smoke detector and then confidently rehung it believing it to be fully functional. No injury occurred, but this combination of inadequate labeling AND a switch that physically allows the appearance of reactivation creates a serious and realistic scenario where a consumer unknowingly installs a permanently disabled smoke detector, believing it to be active, and subsequently dies or is injured in a fire.

Model
SM210
Bought from
Lowe’s
Bought
Mar 24, 2026, about then
Where
Ormond Beach, Florida: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20260325-0ED47-2147322299. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 16, 2026, sent to the company Mar 19, 2026, published by CPSC Apr 2, 2026

The product, in the report: Squarish white fire alarm with clear silence button.

My First Alert hardwired SC5 fire alarm has been installed less than 3 months and had three false alarms in one day, 2 after cleaning with vacuum and air duster leading me to uninstall.

Model
Hardwired SC5
UPC
194160013717
Bought from
Amazon
Where
Coolidge, Arizona: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20260316-106CB-2147322594. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 10, 2026, sent to the company Feb 13, 2026, published by CPSC Mar 2, 2026

The product, in the report: First Alert SC5 Smoke detecotor

I am submitting this complaint to report repeated failures of First Alert SC5 smoke detectors, which are marketed and sold as critical life-safety devices.
All units involved were purchased new and are less than one year old. The detectors were installed according to the manufacturer’s instructions, with proper wiring, appropriate placement, and new backup batteries.
The following failures have occurred:
One smoke detector failed completely and would not power up after installation.
Two additional detectors repeatedly triggered smoke alarms when no smoke, fire, or hazardous condition was present.
A manufacturer-provided warranty replacement unit failed approximately three weeks after receipt.
To rule out a wiring or installation issue, I relocated affected detectors to different mounting locations and electrical connections. The failures continued after relocation, indicating the issue was not limited to a specific wiring circuit or installation point.
These failures occurred under normal residential conditions and were not associated with cooking, steam, or other known nuisance alarm triggers. Troubleshooting steps recommended by the manufacturer, including resets and battery replacement, did not resolve the issues.
Smoke detectors are essential life-safety devices. As a Deputy Fire Chief, I know that repeated false alarms and early unit failures undermine confidence in the product and may lead occupants to ignore alarms or disable the devices, increasing the risk of injury or death during an actual fire. A google search indicates that false alarms are a wide-spread problem with the SC5 smoke detector devices.
Given the short service life, multiple failures, and the failure of a warranty replacement unit, I am concerned that this product line presents a reliability and safety risk to consumers. I believe this issue warrants review to determine whether a defect or broader pattern of failure exists.
I can provide product model numbers, serial numbers, purchase information, photographs, and correspondence with the manufacturer upon request.

Model
SC5
Serial number
5CFCE197949D
Bought from
Amazon
Bought
Sep 20, 2025
Where
Ringwood, Illinois: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20260210-223E1-2147323696. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 27, 2025, sent to the company Dec 3, 2025, published by CPSC Dec 29, 2025

The product, in the report: First alert smoke detectors

Complaint Title: Faulty Smoke Alarms Causing 40+ False Alarms, Thanksgiving Emergency, and Zero Accountability
Over the last 18 months, I have experienced over 40 false alarms caused by faulty smoke detectors from this company. I have a [REDACTED] Alarm system that monitors every detector, so I have hard proof of every single incident. What should have been a reliable safety system has turned into a nonstop nightmare.
I originally installed seven brand-new smoke detectors, all purchased at once. Every single one failed. The company replaced them and those replacements failed too and I replaced again. In total, Ive had to replace seven units, twice, within a year and a half. Thats not a coincidence; thats a defective product line.
The worst event happened today, Thanksgiving at 4 AM. Four different alarms began going off while I was hours away from home. [REDACTED] was preparing to dispatch the fire department, and I had no choice but to drive a 4+ hour round-trip in the middle of the night to prevent the fire department from breaking my door down. That ruined the holiday, cost me money, and put me in danger on the road all for another false alarms caused by their junk equipment.
This entire situation is unacceptable, irresponsible, and frankly embarrassing for a company that sells safety products.
Heres what Im demanding: Full financial reimbursement for all defective units: $75each Reimbursement for tolls and gas from the emergency Thanksgiving trip: $100 Compensation for the ongoing stress, sleep disruption, repeated false alarms, and the 4 AM Thanksgiving incident: $1,000
If they do not resolve this, I will be filing in small claims court. Ive given them more than enough chances. A company selling safety equipment that triggers emergency responses more than 40 times in 18 months is a liability, not a service.
Shame on this company for putting me through this and refusing to fix the root cause.

Bought from
Lowes
Bought
Oct 1, 2025
Where
Budd Lake, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20251127-77C4C-2147326058. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Dec 18, 2024, sent to the company Dec 31, 2024, published by CPSC Jan 21, 2025

The product, in the report: smoke alarm with 10 year sealed battery, various models by [REDACTED] or First Alert

The sealed 10 year battery smoke alarms from First Alert, [REDACTED] or other companies, DO NOT WORK. I have purchased repeatedly installing in different areas of my home and all malfunction within a few months to a max of 3 years. The terror they cause my family and pets from false alarms has caused us to go without any smoke alarms. The reviews on all websites exposes the truth that this is a widespread problem, and is known to the companies. When I call the manufacturer, they replace all the units for free, only to have the same thing happen again over next couple of years. Previously, we had alarms with replaceable batteries, that did not give false alarms. We’d get a low battery chirp and change the battery. Now, in California, we can ONLY buy the “10 year battery” models which are completely useless. Due to all the false alarms, I have no faith they’d actually function properly if there were a fire.

Model
We no longer have-- but all 10 year models
Bought from
Target
Bought
Dec 31, 2022
Where
San Diego, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand First Alert / [REDACTED], made or sold by BRK Brands, Inc
Reports CPSC links to it
20241230-7B287-5080203
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20241218-3DC26-2147334522. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Sep 18, 2024, sent to the company Sep 23, 2024, published by CPSC Oct 7, 2024

The product, in the report: New home build; installed 6 First ALert hard wired battery back-up smoke detectors Model NO 9120B, 2021 Jul 07, they have gone bad per Conway SC fire department staff . Replacements are $75.00 . Made in Mexico N04-3064-156037 batch no. What are my options with First Alert?

FIrst alert Detector deemed Bad by Fire department after 3 years (ten year dectector) All in home need to be replaced. Full alarms sounded for two days intermittently . My husband has a heart condition. We checked each alarm all blinked correctly Called Fire Department non emergency number and followed their advice. ON second call out to FD they said they would check the system. They found the individual alarms were bad, with a production date of 2021 on a ten year alarm. Batteries replaced, no change.

Model
9120B
UPC
none
Serial number
N04-3064-156037
Where
Conway, South Carolina: Home/Apartment/Condominium
Who was involved
Age 65, Female
The reporter’s relation to them
Self
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

CPSC report 20240918-6BC9F-2147336461. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 7, 2024, sent to the company Apr 10, 2024, published by CPSC Apr 24, 2024

The product, in the report: Smoke Detectors Model number BRK 3120B

I purchased First Alert Smoke detectors Model BRK 3120B in March 2022. These are hard-wired smoke detectors, installed into a modern, clean home. The units keep giving false alarms. I have had over 20 false alarms in the past 2 years since installing. The company keeps giving me instructions to clean the units every few weeks in order to avoid false alarms and avoiding addressing the issue. They finally offered to replace the units, which is in process. I see in online reviews that that I am not alone with false alarms with this particular model. Repeated false alarms are dangerous in that the user begins to ignore the alarm. We’ve disconnected alarms in certain rooms with repeated false alarms and when they go off in the middle of the night, we do not even get up to check for fire anymore. I feels that others are probably doing the same thing and a real fire could be ignored. The company does not seem to care or want to address the issue. They just tell me to keep cleaning them with compressed air and the vacuum cleaner, which, quite honestly, is very impractical given that these are mounted on the ceiling.

Model
BRK 3120B
Bought from
Amazon
Bought
Mar 20, 2022
Where
Oxford, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20240407-E872D-2147339906. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Nov 18, 2023, sent to the company Nov 21, 2023, published by CPSC Dec 6, 2023

The product, in the report: First Alert model P1210 photoelectric smoke alarm. I’ve seen two different models with this part number. One has a squarish test button and the other has a longer rectangular oval test button.

I am a fire inspector with one of my duties being to inspect smoke alarms in R2 occupancies. Over the last four years I have had repeated experience with First Alert P1210 smoke alarms that cause concern.
1. While California requires battery powered smoke alarms sold in the state to last at least 10 years, I’ve seen many examples of P1210s dying in as little time as a year or two. 2. Even worse, I’ve come across many examples that died without providing any warning to the apartment tenant. No chirping warning that the battery is getting low. I go to test them and they are just dead. 3. The installation of the alarm into the bracket can be troublesome, I’ve seen many examples where the alarm was installed in the bracket but it didn’t activate as it was supposed to. The labeling on the diactivation switch is confusing as well. 4. About half of the P1210 alarms I tested would do a chirp chirp chirp instead of the full alarm. At first I thought that was a low battery indication, but finally after coming across so many that did it I called First Alert. Apparently that 3 chirp means the alarm has gone off before. So about half of the P1210s that I’ve tested have had false alarms. Many of these are in locations away from the kitchen where you might expect a high number of false alarms.
First Alert and other smoke alarm manufacturers need to realize that many of their products get installed into apartments. The tenants didn’t buy them, and most often don’t have access to the owner’s manual. Smoke alarms must be intuitive and simple to install and operate.

Model
P1210
UPC
multiple
Serial number
multiple
Where
McKinleyville, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20231118-90DCF-2147343938. Submitter: Local Government Agency Search for it on SaferProducts.gov
No one hurt
Made Sep 20, 2023, sent to the company Jan 9, 2024, published by CPSC Jan 25, 2024

The product, in the report: Smoke detector

First Alert SC7010LBLV smoke detectors. We have now had 3 of these fail. They have constant false alarms and now, less than 3 years from manufacture date on a 10 year battery, 3 are completely dead already. And on top of this, when the battery dies it sounds a full fire alarm on all alarms connected in the house and won’t stop sounding even after using the manufacturer’s deactivate button. We have had so many false alarms over the years that my kids no longer get up when they sound, which is a huge safety hazard for us. Manufacturers should be under certain regulations as to how often their products can have these false alarms.

Model
SC7010LBLV
Where
Frederick, Colorado: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20230920-CE40D-2147345114. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 22, 2023, sent to the company May 24, 2023, published by CPSC Jun 8, 2023

The product, in the report: First Alert single station photoelectric smoke detector

First Alert smoke detector, installed less than one year ago, started blinking, but not sounding. Non-replaceable battery. There is a slide-type switch on the back of the unit, with an up arrow indicating “Deactivate”. This is the only mode in which the unit sounds when testing. Also, the unit did not respond to candle smoke.

Model
Model Number P1210
UPC
Not seen on uni
Serial number
Not seen on unit
Bought from
Scott McLendon’s Ace Hardware
Bought
Nov 15, 2021, about then
Where
Port Orchard, United States: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/25/2023) BRK Brands, Inc: We are in receipt of Report No.20230522-CA3C9-2147347417, dated May 22, 2023 providing consumer complaint information concerning an incident reportedly associated with a photoelectric smoke detector made by BRK Brands, Inc. (“First Alert”).
First Alert takes all customer concerns seriously. We urge the consumer to contact us at 1-800-323-9005, Mon-Fri (7am - 7pm CST), Sat-Sun (8am - 6pm CST), so that we may troubleshoot their issues and replace the product for the customer pursuant to our warranty and have them return the product to us so that we may investigate their concerns.

CPSC report 20230522-CA3C9-2147347417. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 3, 2022, sent to the company Dec 22, 2022, published by CPSC Jan 9, 2023

The product, in the report: Smoke detector

The 10 year battery failed on smoke detector

Model
P1210
Bought from
Lowes
Bought
Nov 1, 2022
Where
Havertown, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20221203-5E8A4-2147352245. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 3, 2022, sent to the company Dec 22, 2022, published by CPSC Jan 9, 2023

The product, in the report: Smoke Detector

10 year battery failed.

Model
P1210
Bought from
Lowes, Pennsylvania
Bought
Jun 1, 2022
Where
Havertown, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20221203-B70A8-2147352241. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Nov 15, 2022, sent to the company Nov 22, 2022, published by CPSC Dec 7, 2022

The product, in the report: First Alert Model No. P1210E white smoke detector, non-replaceable 10 year battery.

Our house had 7 First Alert brand smoke detectors model P1210E. All of them were 10 year detectors with 10 year integrated batteries. All of them were purchased around 2020. So far I’ve had to deactivate 5 of them becasue they were going off randomly at all hours of the day and night. They would beep 3 times a couple times then stop. Or not. I’d finally find the one responsible , deactivate it, and then another one would go off a few weeks later. I’ve repeated this process 5 times. These are not reliable products and now my house is down 5 smoke detectors because of this totally unacceptable product. We were at my parents house and theirs started doing the same thing. My sister happened to be there and reported that the ones at her house do the same thing. These should be recalled.

Model
P121oE
Serial number
none
Where
St. Louis, Missouri: Home/Apartment/Condominium
Who was involved
Age 44, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20221115-875BE-2147352643. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 11, 2022, sent to the company Nov 16, 2022, published by CPSC Dec 1, 2022

The product, in the report: First alert smoke detector

Smoke detector goes off through out the day with no smoke

Model
P1210
Serial number
NO-3120-164298
Where
Bethlehem, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 26, Male
The reporter’s relation to them
Self
As this report names them
Brand First alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20221111-FE3BE-2147352750. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 9, 2022, sent to the company Sep 22, 2022, published by CPSC Oct 6, 2022

The product, in the report: Model 9102b

Had a pack of 6 First Alert smoke detector professionally installed in our home after we purchased it to update and they have been in now about 8 months. They all went off one day and we didn’t know why and smelt a strong electrical smell and had to call the fire department they couldn’t tell where to smell was coming from or find heat with heat gun. We have had the strong electrical smell in our home and different smoke detectors going off at different times finally started pulling down the smoke detectors and they are all burnt up and could have caught our home on fire if we didn’t find this.

Model
First Alert 9102b
Bought from
Lowes
Bought
Apr 29, 2021, about then
Where
Blacksburg, Virginia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert Smoke Detector, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20220909-61F2E-2147353941. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 4, 2022, sent to the company Sep 14, 2022, published by CPSC Sep 28, 2022

The product, in the report: First Alert/BRK Electronics 7020BSL Hardwired LED Strobe Light Smoke Alarm Model 7020BSL

To whom it may concern, There appears to be a systemic defect with First Alert/BKR 7020BSL smoke detectors. This defect leads to premature end-of-life, failure of the deactivation switch, and possible other malfunctions.
Our family has experienced 4 failures of a First Alert/BKR 7020BSL smoke detectors. This report documents the 4th failure. Report No. [REDACTED] discusses the first 3 failures. For convenience, some of the information in this report is a reproduction from the earlier report.
On August 18, 2019 I installed five 7020BSL detectors. Now, 4 of the 5 detectors have indicated a failure by sounding the 5-beep end-of-life indication, well before the 10-year listed lifetime. The first 3 failures were reported to First Alert consumer affairs. I chose not to report the 4th failure, as I no longer trust First Alert devices and do not want a replacement device. Instead, I replaced the 4th failed device with a different brand.
Specific information on the failed units is listed below: 1st Failure: Date of failure: Nov 10, 2020 Date of Manufacture listed on the back of the unit: Oct 19, 2018 First Alert Consumer Affairs Case Number for this failure: #[REDACTED]
2nd Failure: Date of failure: Nov 22, 2020 Date of Manufacture listed on the back of the unit: June 14, 2019 First Alert Consumer Affairs Case Number for this failure: #[REDACTED]
3rd Failure: Date of failure: March 16, 2021 Date of Manufacture listed on the back of the unit: June 14, 2019 First Alert Customer Support Case Number for this failure: #[REDACTED]
4rd Failure: Date of failure: March 28, 2022 Date of Manufacture listed on the back of the unit: June 14, 2019 First Alert Customer Support Case Number for this failure: N/A
All detectors were installed per the manufacturer’s requirements, such as distance from vents, ceiling fans etc. After the first failure, we have been cleaning all the smoke detectors monthly per the manufacturer’s guidance to help prevent additional failures.
Secondly, contrary to the product literature, after deactivating the units using the deactivation switch, the 5-beep sequence continues. The failure of the deactivation switch occurred on all the failed units. This further indicates a systemic problem or design flaw.
To their credit, First Alert did replace the first 3 failed units at no cost. However, this does not address a possible systemic defect, or problems with the other unit we still have installed in our house. Therefore, I am reporting these failures to you, to investigate further. Please contact me if you require further information.
Below is a description of the risk of harm these defects create.
Firstly, this smoke detector has poor design, which puts the individuals it is intended to protect at risk. This smoke detector is intended to provide a fire/smoke alarm for individuals who are deaf, hence the strobe light. However, as designed, the device only indicates end-of-life via 5 auditory beeps - no clear visual signal is provided to indicate end-of-life (e.g. the strobe light does not flash). Therefore, a deaf individual has no clear indication that the device has failed or reached end-of-life and needs replacement. This poor design puts the people the device is intended to protect (i.e. deaf individuals) at risk of harm. There is a high probability that deaf individuals will not promptly replace a failed device and living with a failed smoke detector increases the risk of harm, injury, or death during a fire.
The risk presented by this poor design is compounded by the device’s abnormally high premature failure rate. As indicated in this report, these smoke detectors tend to fail years before the stated end-of-life. Therefore, there is a high probability that a deaf individual could be living with a failed device before considering replacing their smoke detectors. Living with a failed smoke detector puts an individual at increased risk of injury or death during a fire.
Secondly, my report indicates there appears to be systemic defects with these devices, causing them to fail prematurely and not be deactivated by the deactivation switch. There is a risk that there are additional defects, especially in the detection and alarm functions. It is possible that a defect could cause a device that appears to be in good working order to nonetheless fail to alarm on an actual fire. Therefore, it is recommended to investigate the extent of the systemic defects in this device and determine if it affects the detection and alarm functions of the device.
As an aside, we installed these smoke detectors in our house because our son was born deaf and we hired a deaf nanny to care for him. My wife and I are hearing, so we were alerted to the premature failures of these devices and replaced them promptly.
Please let me know if any additional information is needed. Thank you.

Model
7020BSL
UPC
2905401801
Bought from
Amazon.com
Bought
Aug 10, 2019
Where
Arlington, Virginia: Home/Apartment/Condominium
Who was involved
Age 3, Male
The reporter’s relation to them
My Child
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20220904-C6F61-2147354028. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 1, 2021, sent to the company Jul 6, 2021, published by CPSC Jul 20, 2021

The product, in the report: First Alert 10 year sealed smoke detector

SMOKE DETECTOR FAILED TO ACTIVATE WHEN TESTED

Model
Model #0827
UPC
unknown
Serial number
NO4-3116-156032
Where
Glassboro, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/15/2021) BRK Brands, Inc: We are in receipt of your notification dated July 6, 2021, providing consumer complaint information concerning an incident reportedly associated with a smoke alarm by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20210701-0D1C9-2147363184 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death.

CPSC report 20210701-0D1C9-2147363184. Submitter: Local Government Agency Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 23, 2021, sent to the company Jun 28, 2021, published by CPSC Jul 13, 2021

The product, in the report: First Alert Smoke detector, white, round, product number SC9120B Model SC9120B

I was awoken by my dog who alerted there was smoke in our apartment, the smoke detector that we have (First Alarm sc9120b) did not go off. It was recently inspected about a month prior by our maintenance crew who said it was in working condition. Our entire apartment was clouded in a thick layer of smoke which made it hard for us to breathe. A maintenance member came by after the incident and tested the detector, when the test button was pushed the alarm sounded but when he held a piece of burning paper within 6 inches of the alarm it did not sound. It was only when the flame was touching the alarm for 5 seconds that it sounded.

Model
SC9120B
Where
Saint Petersburg, Florida: Home/Apartment/Condominium
Who was involved
Age 27, Unknown
The reporter’s relation to them
Self
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20210623-CDFED-2147363330. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Mar 3, 2021, sent to the company Mar 19, 2021, published by CPSC Apr 2, 2021

The product, in the report: First Alert Smoke & Fire Alarm Long Life 10 Year Alarm Sealed Battery

No ininjury occured other that awakening us in the middle of the night. Alarm went off at 2am but there was no smoke. Tryed to silence the alarm by pressing the test button but alarm went off again within 2min. Removed the moved the alarm and switched to DEACTIVATE silence it. Remounted it 2 days later; originally install 7Dec2017. This is not the first time one of the 6 P1210 detectors I installed at different locations within the house. Not only was this the third time this particular device alarmed, 2 other devices have also alarmed over the past 2 years. One of the devices is in a room near the the electrical panel; one of the circuit breakers may have been arcing at that time but haven’t had an alarm for over a year since. Our house is all electrical service.

Model
P1210
UPC
0 29054 01294 4
Serial number
3055574
Bought from
Costco wc, Texas
Bought
Dec 1, 2017, about then
Where
Austin, United States: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert Smoke & Fire Alarm Long Life 10 Year A, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(3/31/2021) BRK Brands, Inc: We are in receipt of your notification dated March 19, 2021, providing consumer complaint information concerning an incident reportedly associated with a smoke and fire alarm sold by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20210303-C79FB-2147365553 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death.

CPSC report 20210303-C79FB-2147365553. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 22, 2020, sent to the company May 5, 2020, published by CPSC May 19, 2020

The product, in the report: First Alert Model P1210 Photoelectric Smoke Alarm

First Alert P1210 Smoke Alarm with 10 year sealed battery has dead battery after being installed less than 2 years. Manufactured date February 5, 2018.

Model
P1210
Where
SHAVERTOWN, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/15/2020) BRK Brands, Inc: We are in receipt of your letter dated May 5, 2020, providing consumer complaint information concerning an incident reportedly associated with a smoke alarm sold by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20200422-D26AF-2147372766 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death.

CPSC report 20200422-D26AF-2147372766. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 8, 2020, sent to the company Apr 20, 2020, published by CPSC May 4, 2020

The product, in the report: Two pack of First Alert, Smoke and CO detectors, model number PC1210V

I purchased a two pack of First Alert, Smoke and CO detectors, model number PC1210V on January 6, 2020 from Costco. About 2 weeks ago one started beeping during the day, I took it down and reset it and it appeared to work. This morning at 1:45 AM it went off and sounded an audible alert, thank G-d there was no issue. I removed it and attempted to disable the device. Following instructions on device back I was unsuccessful at disabling the device (as noted by items 1 and 2 in picture below). I broke off portion of tab noted (the bottom one). That was unsuccessful at silencing the alarm. I then attempted to take apart the device, it was very difficult. I used two 3/8” long slotted screwdrivers and a hammer to break apart the device. Fortunately, I did not hit the lithium battery and start a fire. Believe these devices should be recalled. • I am concerned others may experience similar issues with this smoke/CO detector and be unsuccessful in turning it off. Then they may attempt to silence it by tearing it apart or by smashing it with a hammer/mallet. This could cause a Lithium fire. • Per further exploration I surmised I was supposed to tear away/break away something located a few inches from the “DEACTIVATE” instructions and arrow. This is noted by items 3 & 4 noted on pictures.

Model
PC1210V
UPC
Not retained
Serial number
None listed
Bought from
Costco, Pennsylvania
Bought
Jan 6, 2020
Where
Pittsburgh, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 65, Male
The reporter’s relation to them
Self
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/30/2020) BRK Brands, Inc: We are in receipt of your letter dated April 20, 2020, providing consumer complaint information concerning an incident reportedly associated with a smoke alarm sold by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20200408-10B01-2147373019 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death.

CPSC report 20200408-10B01-2147373019. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 9, 2020, sent to the company Mar 5, 2020, published by CPSC Mar 19, 2020

The product, in the report: First Alert Model No. SA320 Ionization and Photoelectric combination smoke detector Date of manufacture: 2016 OCT 13

Upon replacing batteries in my smoke detectors, I found that most of them would not operate with the fresh batteries. I have 5 smoke detectors all of the same brand, model and date of manufacture. The same battery terminal has oxidation on most of the detectors. The name brand batteries I removed were only a year old and not corroded. To make these detectors work, I had to scrape the terminal with the end of a screwdriver then sand with emery cloth. It took several attempts to get a few of these detectors working again. I almost gave up. I know most people would not know how to aggressively clean terminals like this. It may mean that some people assume their detectors are working when they are not. This is obviously a dangerous situation. I am also concerned that with the plating removed from the contacts after sanding, that the battery connection through the terminal may cease at any time due to more oxidation forming. This would leave the device non-functional. The issue is probably the plating used on the terminals or the application of the plating. After an hour or more of concerted effort, my 5 detectors are working. The question is for how long.

Model
SA320
Bought from
Home Depot
Bought
Jan 15, 2017
Where
Needham, Massachusetts: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/30/2020) BRK Brands, Inc: We are in receipt of your notification dated March 5, 2020, providing consumer complaint information concerning an incident reportedly associated with a smoke alarm sold by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20200209-14168-2147374935 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death.

CPSC report 20200209-14168-2147374935. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 2, 2020, sent to the company Feb 7, 2020, published by CPSC Feb 24, 2020

The product, in the report: First Alert Safe and Sound Smoke and Carbon Dioxide detector

First Alert OneLink Safe and Sound smoke and carbon monoxide detector does not work

Model
1039102 Onelink Safe & Sound: Smart Smoke + CO Alarm
Bought from
Costco
Bought
Dec 1, 2019
Where
Woodridge, Illinois: Home/Apartment/Condominium
Who was involved
Age 49, Male
The reporter’s relation to them
Self
As this report names them
Brand First Alert Onelink, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/18/2020) BRK Brands, Inc: We are in receipt of your letter dated February 7, 2020, providing consumer complaint information concerning an incident reportedly associated with a smoke and carbon dioxide detector sold by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20200102-22EF3-2147375650 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death.

CPSC report 20200102-22EF3-2147375650. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 28, 2019, sent to the company Dec 3, 2019, published by CPSC Dec 17, 2019

The product, in the report: White plastic smoke detector approximately 5” in diameter and 1” thick. zUPC 2905401912

First Alert Model P1210 smoke detectors manufactured in March 2017, Installed October 2017. Integrated batteries started failing and the detectors start entering a low battery condition after only 6 months to 2 years rather than the 10 years specified on the smoke detectors. My tenants then start taking down the alarms leaving them and my rental houses in unsafe conditions.
Out of 30 installed in October 2017, I’ve had 10 fail.
Most recent failure occurred on 10/25/2019.
No injuries or property damage has occurred.

Model
P1210
UPC
2905401912
Serial number
None
Bought from
Lowes
Bought
Oct 15, 2017, about then
Where
WEST LAFAYETTE, Indiana: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/15/2020) BRK Brands, Inc: We are in receipt of your notification dated December 3, 2019, providing consumer complaint information concerning an incident reportedly associated with a carbon monoxide alarm sold by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20191028-1C8E3-2147376912 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death.

CPSC report 20191028-1C8E3-2147376912. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 14, 2019, sent to the company Aug 22, 2019, published by CPSC Sep 6, 2019

The product, in the report: First Alert Smoke Alarm Model P1210

On August 1, 2019 Purchased 8 First Alert Model P1210 smoke alarms from Costco. Product was packaged 2 to a package. Initial test of each smoke alarm yielded only 1 of 8 that worked for the press to test step.
A call to First Alert customer service resulted in them sending out 8 new detectors to us. They arrived on August 14th. Two of the eight detectors shipped to us were defective and did not operated using the press to test button after being activated.
We think this could be serious if people simply installed the detector and expected it to work.
In any case an 87% or 25% failure rate for any safety product has to be unacceptable. Further, to ship the very same model number as a replacement and still have unacceptable failure rates indicates a severe failure in both manufacturing quality and test, and leadership and management.

Model
P1210
UPC
2905401912
Serial number
n/a
Bought from
COSTCO, Illinois
Bought
Aug 1, 2019
Where
Round Lake, Illinois: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/3/2019) BRK Brands, Inc: We are in receipt of your notification dated August 22, 2019, providing consumer complaint information concerning an incident reportedly associated with a smoke alarm sold by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20190814-573C7-2147379266 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death.

CPSC report 20190814-573C7-2147379266. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 24, 2019, sent to the company Jul 17, 2019, published by CPSC Jul 31, 2019

The product, in the report: First Alert OneLink wireless smoke alarm

This smoke alarm started blaring a full emergency (NOT a low battery) at approximately 4:00am on June 11, 2019. I immediately went to find the source of the fire, as nobody in the house was awake, and no one had been for many hours at that time to cause a false alarm from things like steam or burning food.
After a moment of panic that seemed like hours, I determined that there was no emergency. Unfortunately I then fell getting the alarm off the ceiling and was knocked unconscious for a minute or two. Besides a head injury, I had injuries to my legs where I hit while going down.
While I was relieved to find that my house was *not* in fact on fire, I’m extremely concerned that this alarm would malfunction in such a way as to go into full emergency mode without any smoke or fire whatsoever. It was located in the hallway, a normally occupied area of the house, and was not dusty or dirty.
Smoke alarms simply should not sound at random in clear air. Like most people would do, I immediately removed the batteries. However, as you certainly know, dead or missing batteries in smoke detectors are a leading cause of fire deaths in the United States. Thus, it is imperative that smoke alarms function correctly. I also would not have been injured and knocked unconscious if I didn’t have to get the screaming alarm off the ceiling in a time of panic and adrenaline.
I would like the CPSC to investigate and see if a full recall is warranted on this type of alarm. If you would like me to send you the unit in question that malfunctioned, I kept it and am willing to ship it for further investigation.

Model
SA511
Serial number
N04-3073-025
Bought
Jun 1, 2012, about then
Where
Columbus, Ohio: Home/Apartment/Condominium
Who was involved
Age 35, Male
The reporter’s relation to them
Self
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/23/2019) BRK Brands, Inc: We are in receipt of your notification dated July 17, 2019, providing consumer complaint information concerning an incident reportedly associated with a smoke alarm by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20190624-D5DB8-2147380313 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death.

CPSC report 20190624-D5DB8-2147380313. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 20, 2018, sent to the company Jan 31, 2019, published by CPSC Feb 14, 2019

The product, in the report: BRK Brands. First alert. smoke alarm Model No. SA303. Carbon Monoxide Detector Model no. CO250

We bought 6 smoke alarms for our house a couple of years ago. When I tested one of them it emitted a faint, quiet noise. I subsequently tested the rest of them and 4 out of the 6 did not work. I bought replacement smoke alarms and less than a year later atleast one of them is doing the same thing. I have not tested the rest of the new ones. We also have a carbon monoxide alarm from them that beeps as if the battery is low or dead. When we replace the battery it still beeps. This product is dangerous because you can never be sure if it is truly working based on the failure rate that we have experienced.

Model
SA303
Bought from
Meijer
Bought
Jul 1, 2012
Where
Venedocia, Ohio: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/19/2019) BRK Brands, Inc: We are in receipt of your notification dated January 31, 2019, providing consumer complaint information concerning an incident reportedly associated with a smoke alarm and carbon monoxide detector sold by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20181120-77DF0-2147384242 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death.

CPSC report 20181120-77DF0-2147384242. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 5, 2018, sent to the company Nov 14, 2018, published by CPSC Nov 29, 2018

The product, in the report: Photoelectric Single Station Smoke Alarm. First Alert Model No. P1210, Manufactured date stamp “2017 SEP 04”

In November of 2017 Emmaus Fire Department purchased CO and Smoke Alarms under a FEMA Fire Prevention & Safety Grant award. We purchased 60 First Alert Model # P1210 detectors with a 10-year sealed battery. Over the next 3 month period we installed all 60 alarms in the homes of Borough residents. Then in September 2018 we got a call from one of our elderly residents that the new smoke alarm we installed was not working. We went out, confirmed it was signaling a low battery and replaced it with another alarm (a different model purchased at a later date). Since that first malfunctioning detector we have had additional complaints and up to November 1, 2018 have replaced 12 of the 60 detectors we installed.

Model
P1210
Where
Emmaus, Pennsylvania: Other
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/30/2019) BRK Brands, Inc: We are in receipt of your notification dated November 14, 2018, providing consumer complaint information concerning an incident reportedly associated with smoke alarms sold by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20181105-AEC69-2147384627 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death

CPSC report 20181105-AEC69-2147384627. Submitter: Local Government Agency Search for it on SaferProducts.gov
No one hurt
Made Aug 12, 2018, sent to the company Aug 24, 2018, published by CPSC Sep 10, 2018

The product, in the report: First Alert Smoke Carbon Monoxide Detector PC1210

First Alert Smoke and Carbon Monoxide Detector DID NOT ACTIVATE when installed per manufacture’s instructions/directions on 9 AUG 2018. No Light and No Chirping = No Activation. Company Name: First Alert / BRK Brands Inc. Model Number: P1210 : 3055574 Date of Manufacture: 2018 APR 19

Model
PC1210
Serial number
-none-
Bought from
AMAZON, Washington
Bought
Aug 6, 2018
Where
Sonora, California: Mobile/Manufactured Home
Who was involved
Age 71, Male
The reporter’s relation to them
Self
As this report names them
Brand First Alert : BRK Brands Inc., made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/4/2018) BRK Brands, Inc: We are in receipt of your notification dated August 24, 2018, providing consumer complaint information concerning an incident reportedly associated with a carbon monoxide detector sold by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20180812-002F4-2147386209 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death.

CPSC report 20180812-002F4-2147386209. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 21, 2018, sent to the company Sep 18, 2018, published by CPSC Oct 2, 2018

The product, in the report: Smoke detector alarm

My smoke detector alarm begin to make an intermitent beep notice, when I verify the unit and the other property units, all have a burn/melted plug. Also, some internal board sections were burn/melted.

Bought from
Ebay
Bought
Jul 3, 2012, about then
Where
BAYAMON, Puerto Rico: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/1/2018) BRK Brands, Inc: We are in receipt of your notification dated September 18, 2018, providing consumer complaint information concerning an incident reportedly associated with a smoke detector sold by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20180721-DE8FF-2147386653 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death.

CPSC report 20180721-DE8FF-2147386653. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 16, 2018, sent to the company Aug 2, 2018, published by CPSC Aug 16, 2018

The product, in the report: First Alert smoke alarm Model P 1210

On Oct.30 I brought 9 First Alert smoke alarms.Model P1210 About a month later 2 of them failed. BRK brands replaced them with no problem. On the 12th of April another one failed. I called BRK brand and was told they would replace this one also. I asked if the July 22nd 2017 build date was bad.I was told it is one of several bad build dates. I asked if they would replace the other 6 alarms I brought. I was told as soon as they go bad they will replace them. I don’t feel safe with the other 6 alarms I have in my house. I spent $188.00 for these alarms to replace old units.

Model
P 1210
Bought from
Lowes
Bought
Oct 30, 2017
Where
Davenport, Florida: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/14/2018) BRK Brands, Inc: We are in receipt of your notification dated August 2, 2018, providing consumer complaint information concerning an incident reportedly associated with a smoke alarm sold by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20180416-A7456-2147388583 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death.

CPSC report 20180416-A7456-2147388583. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 23, 2018, sent to the company Feb 21, 2018, published by CPSC Mar 7, 2018

The product, in the report: Smoke Detector, white, Model P1200, First Alert. For ceiling/wall mount

Smoke Detector, First Alert Model P1200 manufactured 2014 DEC 16. Bought 2-16-2015 along with several other detectors for my residence from Lowes Home Improvement.. I placed a new 9 Volt battery in this detector and within minutes before I got to reinstalling it in a bedroom ceiling, I pushed the test button and it sounded one time. Within about 15 seconds I smelled something, electrical smell, burning. There was a bright orange glow on the cover and it became extremely hot to the touch and the cover started to melt at the orange glow point. It was to hot to touch. I removed the battery and put in a sink and ran water over it. I’ve no doubt that it would have been in flames if I had installed the device and left the room. I notified the Raleigh NC Fire Department and got no response, which was somewhat surprising, possibly because my residence is not located in a ‘high rent’ area nor am I politically involved in the City. I sent a notification to the First Alert manufacturer using their web site but again no response from them. I notified the NC State Fire Marshall’s Office and they advised me to report the issue this this web site. I still have the device.

Model
Model P1200 single station smoke alarm
UPC
not on product
Serial number
none found
Bought from
Lowes Home Improvement, North Carolina
Bought
Feb 16, 2015
Where
Raleigh, North Carolina: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/27/2018) BRK Brands, Inc: We are in receipt of your notification dated February 21, 2018, providing consumer complaint information concerning an incident reportedly associated with a smoke detector sold by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20180123-D1562-2147393453 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death.

CPSC report 20180123-D1562-2147393453. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 23, 2017, sent to the company Feb 21, 2018, published by CPSC Mar 7, 2018

The product, in the report: Lock & Twist mechanism in the First Alert Model No. P1210 smoke and fire alarm fail to initiate the alarm. A defective installation may lead to death.

3 out of 6 First Alert Model No. P1210 purchased from Costco failed to initiate following the twist and lock installation. Such inactive detectors may lead to death by fire or smoke.

Model
P1210CP2
UPC
2905401294
Bought from
COSTCO, Maryland
Bought
Sep 9, 2017
Where
Charloltte, North Carolina: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/27/2018) BRK Brands, Inc: We are in receipt of your notification dated February 21, 2018, providing consumer complaint information concerning an incident reportedly associated with a smoke alarm sold by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20171023-C92DB-2147396562 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death.

CPSC report 20171023-C92DB-2147396562. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 8, 2017, sent to the company Feb 21, 2018, published by CPSC Mar 7, 2018

The product, in the report: First Alert smoke detector, Model P1210. Manufacture date Aug. 2016

I recently purchased a house with First Alert smoke detectors [Model P 1210, manufacture date Aug. 2016]. The alarm went off at approximately 3 am, but there was no fire or smoke. I tried pressing the test button, hoping it would reset. The device sounded another three times, and I finally had to disconnect and deactivate the device. So much for a 10 year life.

Model
P1210
Bought from
Unknown
Where
Henderson, Nevada: Home/Apartment/Condominium
Who was involved
Age 65, Male
The reporter’s relation to them
Self
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/27/2018) BRK Brands, Inc: We are in receipt of your notification dated February 21, 2018, providing consumer complaint information concerning an incident reportedly associated with a smoke detector sold by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20171008-585F7-2147396914 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death.

CPSC report 20171008-585F7-2147396914. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Oct 3, 2017, sent to the company Feb 2, 2018, published by CPSC Feb 16, 2018

The product, in the report: Smoke Alarm with what was supposed to be a 10 year battery

In April 17, 2017 we purchased two First Alert Model No. P1210 (stamped 2017 Feb 16) smoke alarms so we would not have to change batteries. It was supposed to be good for 10 years. We installed them ourselves each in a bedroom. The first one started going off in June 2017 and would not stop beeping. It was deactivated and taken down from our guest bedroom. The second one went off at 2:08 this morning (10/3/2017) in our bedroom. This one also had to be deactivated. Needless to say, one lasted two months and the second one lasted less than six months. We believe we would have been better off to buy the cheap ones and replaced the batteries!

Model
First Alert Model P1210
Bought from
Lowes
Bought
Apr 1, 2017
Where
Claremore, Oklahoma: Home/Apartment/Condominium
Who was involved
Age 56, Female
The reporter’s relation to them
Self
As this report names them
Brand First Alert Model P1210, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/23/2018) BRK Brands, Inc: We are in receipt of your notification dated February 2, 2018, providing consumer complaint information concerning an incident reportedly associated with a smoke alarm sold by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20171003-60501-2147397031 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death.

CPSC report 20171003-60501-2147397031. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 28, 2017, sent to the company Sep 29, 2017, published by CPSC Oct 16, 2017

The product, in the report: First Alert 10 yr. Batt. Smoke Alarm Model No. P1210

I serve in the Fire and Life Safety Division For Rockingham County Fire and Rescue in Rockingham County, VA. My job responsibilities include Public Safety Education and Asst. Fire Marshal duties. A member of our department recently brought to me a Smoke Alarm that an elderly family member had in their home. During a visit he stated he pushed the test button on the alarm and nothing happened. He inquired to the elderly family members about the alarms and they stated that they were recently purchased from a local Costco store. They are 10 yr. battery alarms. First Alert Model No. P1210. He took the alarms down and found on the back of them that there was a deactivate switch which when operated permanently disables the alarms. I would imagine the purpose of this switch is that when the alarms get to the end of their life and begin to chirp you can deactivate them before tossing them in a trash receptacle. The alarms are designed in a way that once the switch is placed in the deactivate position they should not be able to be placed back on the mounting bracket.
Here is the issue... these alarms were somehow deactivated before being placed in service. The elderly couple did state they had difficulty placing the alarms on the mounting bracket, however, were eventually able to get them mounted to the bracket. All along they thought they had the protection of smoke alarms when in fact they were disabled. While I understand the intent of the deactivation switch I feel this creates a problem in providing a false sense of security. I feel these units provide a major safety issue. Though as public safety educators we preach that people need to check their alarms using the test button monthly, fact is few follow through with this lesson. Within that group are elderly and those unable to understand the safety message due to language barrier. These are the ones that probably need to have the most guaranteed protection. If a deactivation switch is going to be included, which personally I am not in favor of, I feel there should be some other way that is more obvious in indicating the alarm no longer works or provides the protection those using it may need to count on.
If you wish to speak further with me I am certainly willing to discuss this issue. [REDACTED PII]

Model
P1210
UPC
Not known
Serial number
Not sure
Where
Harrisonburg, Virginia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/10/2017) BRK Brands, Inc: We are in receipt of your letter dated September 29, 2017, providing consumer complaint information concerning an incident reportedly associated with a smoke alarm sold by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20170627-21C74-2147399375 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death.

CPSC report 20170627-21C74-2147399375. Submitter: Public Safety Entity Search for it on SaferProducts.gov
No one hurt
Made Jun 20, 2017, sent to the company Sep 7, 2017, published by CPSC Sep 22, 2017

The product, in the report: First Alert smoke/fire alarm

We purchased 4 new First Alert Fire/Smoke alarms (model SA320) in 2016. They recently started going off at random times giving the 3 beep series 4-5 times then stopping. I change the batteries every 6 months. They are continuing to alarm randomly. I have changed the batteries again thinking maybe the batteries were bad. This is not fixing the problem. I can understand maybe 1 being defective, but all 4 that I purchased? The date on the alarm is September 7, 2016. They were purchased from Lowe’s.

Model
SA320
Bought from
Lowes
Bought
Dec 5, 2016, about then
Where
Pinckneyville, Illinois: Home/Apartment/Condominium
Who was involved
Age 33, Female
The reporter’s relation to them
Self
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/3/2017) BRK Brands, Inc: We are in receipt of your notification dated September 7, 2017, providing consumer complaint information concerning an incident reportedly associated with a smoke alarm sold by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20170620-2598C-2147399565 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death.

CPSC report 20170620-2598C-2147399565. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 15, 2017, sent to the company Jul 21, 2017, published by CPSC Aug 4, 2017

The product, in the report: Photoelectric Single Station Smoke Alarm

A homeowner had an unattended cooking fire in a pan. She stated the house was filled with smoke from burning oil. The fire produced both smoke and flames, But it was the thick smoke that alerted her. She stated there was so much smoke, that after smothering the fire in the pan, she had to open every door and window in the house and “air it out” She stated that neither one of her smoke alarms ever activated. The alarms were First-Alert P1210 that were installed in 2016. I had tested the alarms prior to the incident. This was done the first week of January 2017 and then again on January 10, 2017. Both times the alarms sounded when the test button was depressed. On May 3rd, after being notified of the incident, I manually tested the alarms again. They sounded. I then sprayed the units with canned smoke. I tested each alarm. With the one by the bedrooms, when I used the normal amount of smoke that is usually used for testing, it did not alarm. I then sprayed what I felt was excessive smoke, and it finally alarmed. No matter how much smoke I used, I was never able to get the other unit to alarm.

Model
P1210
Serial number
3055574
Where
Chicopee, Massachusetts: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/16/2017) BRK Brands, Inc: We are in receipt of your notification dated July 21, 2017, providing consumer complaint information concerning an incident reportedly associated with a smoke alarm sold by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20170515-4BF4E-2147401488 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death.

CPSC report 20170515-4BF4E-2147401488. Submitter: Public Safety Entity Search for it on SaferProducts.gov
No one hurt
Made May 15, 2017, sent to the company Jul 25, 2017, published by CPSC Aug 8, 2017

The product, in the report: First Alert smoke detector Model P1210

Purchased approximately 60 of these First Alert smoke detectors model #P1210 from Costco between Feb 2015 to June 2015. Right out of the box we tested each unit and 8 of the 60 did not sound the test alarm. We returned those and got new ones from Costco. Installed the product in 30 different units. Got a complaint within a couple months that 1 unit didn’t go off only 10-15 feet away from a kitchen fire but fortunately the detectors further away went off. Started testing the units with smoke and found many (maybe 1 in 4) took 2-4 minutes to go off when placed in a covered bucket with smoke and some didn’t go off at all. Took those back to Costco and got replacements. Starting within months of install and over the last 2 years tenants have complained about the units beeping for no reason and not being able to stop the noise so they take them down. We have replaced approximately 50% of the units now and are no longer replacing with First Alert. I recently called the company to see if the units were recalled and apparently they were not recalled but they are sending me replacements of an updated model to replace the most recent batch that we picked up from tenants. I will test them to see if they work out of the box but I’m not sure I will risk using them with tenants.

Bought from
Costco, California
Bought
Feb 9, 2015
Where
California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/16/2017) BRK Brands, Inc: We are in receipt of your notification dated July 25, 2017, providing consumer complaint information concerning an incident reportedly associated with a smoke detector sold by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20170515-8CE39-2147400474 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death.

CPSC report 20170515-8CE39-2147400474. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 1, 2017, sent to the company Oct 30, 2018, published by CPSC Nov 14, 2018

The product, in the report: First Alert BRK SC-9120B Smoke/Carbon Monoxide Detector and and First Alert BRK 9120B Smoke Detector

We have 8 total Smoke Alarms, three are smoke & CO alarms combined. All are made by First Alert and are models BRK SC-9120B (combo) and BRK 9120B (Smoke only). We purchased a b rand new home in November 2016 and already 4 of the detectors have failed. I have changed batteries, checked the power supply yet they do not receive power from the mains and for all intents and purposes appear to be non-functioning. As a retired arson investigator I find this totally unacceptable and a serious fire safety hazard.

Model
BRK SC-9120B; BRK 9120B
Bought from
Installed by home builder
Bought
Nov 1, 2016
Where
Escondido, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/2/2018) BRK Brands, Inc: We are in receipt of your notification dated October 30, 2018, providing consumer complaint information concerning an incident reportedly associated with a smoke/carbon monoxide detector sold by BRK Brands, Inc. (“BRK”).
Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC Report #20170201-1F768-2147407464 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death.

CPSC report 20170201-1F768-2147407464. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 29, 2017, sent to the company Feb 23, 2017, published by CPSC Mar 9, 2017

The product, in the report: Smoke ALarm

I have a First Alert P900 smoke alarm that keeps going off randomly. I have removed them from my house. I am working on contacting the company. It is very load and says that there is smoke when there is no smoke.

Model
P900
Where
Raleigh, North Carolina: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/11/2017) BRK Brands, Inc: We are in receipt of your notification dated February 23, 2017, providing consumer complaint information concerning an incident reportedly associated with an alarm sold by BRK Brands, Inc. (“BRK”). Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC report # 20170129-A8EB4-2147407566 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death. BRK will conduct further evaluation of this reported issue and take necessary action as deemed appropriate.

CPSC report 20170129-A8EB4-2147407566. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Nov 17, 2016, sent to the company Nov 30, 2016, published by CPSC Dec 14, 2016

The product, in the report: smoke alarms

purchased 2 smoke alarms in 2014, one was manufactured on April 21, 2014 and the other was manufactured on July 11, 2014. Aprils was installed in June 2014, and Julys was installed in November 2014. They both quit working, and are supposed to last 10 years because it has a ten year lithium battery. It seems that maybe the batteries are being drained too fast for them to quit working.

Model
SA340
Bought from
walmart, Pennsylvania
Bought
Jun 1, 2014, about then
Where
Saxonburg, Pennsylvania: Mobile/Manufactured Home
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(12/5/2016) BRK Brands, Inc: We are in receipt of your notification November 30, 2016, providing consumer complaint information concerning an incident reportedly associated with a smoke alarm sold by BRK Brands, Inc. (“BRK”). Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC report #20161117-1FF28-2147410705 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death. BRK will provide additional information to the Commission as necessary.

CPSC report 20161117-1FF28-2147410705. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 11, 2016, sent to the company Nov 17, 2016, published by CPSC Dec 2, 2016

The product, in the report: 10 year sealed battery powered smoke alarm (2 smoke alarms-same model) I still have the product in my possession: Yes - Plan on returning 4 alarms to the store for a refund and will purchase other/diff CO alarms. The product damaged before the incident: No. In original packaging Have you contacted the manufacturer: Yes_ Only after the first alarm went off on a false alarm. They sent a new alarm. Will not use it especially since a second alarm had a worse false alarm and all alarms have the same mfg date code. Did not call mfgr on second alarm. If not, do you plan to contact them? No _ Do not trust these brand of alarms.

(8/30/2016) The consumer stated that one alarm started going off occasionally but then went off about every half hour. The consumer had to take the product off the wall and press the silent button.
The consumer stated that the false alarms started about a week or a week and half until she had to remove it completely from the wall.
(08/30/2016) The consumer contacted the mfr. The consumer stated that the mfr did not ask any questions about proper use or anything but told her that they would replace the smoke alarm.
The consumer received the replacement but is afraid to use it, especially since it has the same mfr date code.
(10/07/2016) The consumer stated that a second smoke alarm, same model she purchased same sate as the first one, went off afterward, but would not stop when the silent button was pressed it had to be immediately removed from the wall and it took a while until the silent button finally worked. A red light near the silent button started blinking. Several hours later, the red blinking light turned to white and then finally stopped. The consumer is fearful & other alarms purchase w/ around same time will do the same thing. Consumer is taking all 4 back to the store for a refund and will purchase diff. CO type of alarms.

Model
P1210
Bought from
Lowes, Pennsylvania
Bought
Feb 20, 2016
Where
Shiremanstown, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 59, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/21/2016) BRK Brands, Inc: We are in receipt of your notification November 17, 2016, providing consumer complaint information concerning an incident reportedly associated with a smoke alarm sold by BRK Brands, Inc. (“BRK”). Based on the information provided, BRK does not believe that the specific product concerns identified in CPSC report #20161011-3A75F-1600137 contains any defect that presents a substantial product hazard or unreasonable risk of serious injury or death. BRK will provide additional information to the Commission as necessary.

CPSC report 20161011-3A75F-1600137. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 25, 2016, sent to the company Oct 19, 2016, published by CPSC Nov 2, 2016

The product, in the report: Smoke alarm with built-in, 10-year-life, lithium battery

Due to a persistent beeping, a smoke alarm was removed from the ceiling and placed into a bag. The alarm along with other similar units were in a bag waiting to be returned to the retailer when one of the units caught on fire. The fire was quickly extinguished by the occupant.

Model
P1210
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/7/2016) BRK Brands, Inc: BRK Brands, Inc. considers the safety of its consumers a priority. We encourage consumers with any concerns or questions about our products’ to contact us directly at 1-800-323-9005. Information from consumers allows us to continually monitor our products performance.

CPSC report 20160825-1EA59-1590069. Submitter: Public Safety Entity Search for it on SaferProducts.gov
Not said
Made May 9, 2016, sent to the company Jul 18, 2016, published by CPSC Aug 3, 2016

The product, in the report: Single Station Smoke Detector

Smoke detector alarmed and found to be overheated battery in detector. Replaced battery with an new one and the new battery immediately overheated hot to the touch.

Model
P900
Bought from
Hardware Store UNK
Bought
Oct 1, 2014, about then
Where
Forest Park, Illinois: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(7/22/2016) BRK Brands, Inc: BRK Brands, Inc. encourages consumers with any concerns or questions about our products’ to contact us directly at 1-800-323-9005. Information from consumers allows us to continually monitor our products performance.

CPSC report 20160509-E2362-2147419664. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Sep 23, 2015, sent to the company Oct 1, 2015, published by CPSC Oct 16, 2015

The product, in the report: First Alert Smoke , color: white, Model SA 340. Replaceable/good for ten (10) years.

My First Alert Smoke Detector Model SA340, went off and will not silence unless I take the battery out. Its a model that needs to be replace every 10 years, it not due for replacement until, 10/2020. The battery is not replaceable, the whole unit needs to be replaced.

Model
SA340
Bought from
Cant recalled
Bought
Oct 20, 2010, about then
Where
Harlingen, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(10/1/2015) BRK Brands, Inc: BRK Brands, Inc. did receive a call from this report submitter. This is a 10yr sealed battery alarm which had been deactivated. We assisted by answering questions and giving nuisance alarm prevention tips. A new alarm was shipped out at no charge to replace the alarm that had been deactivated. Information from consumers allows us to continually monitor our products’ performance. Thank you for forwarding this Report to the company’s attention.

CPSC report 20150923-DEF49-2147428133. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 8, 2015, sent to the company Sep 16, 2015, published by CPSC Sep 30, 2015

The product, in the report: First Alert brand, Model P1210, Photoelectric, Single Station Smoke Alarm, 10 year lithium battery, Production Date stamped on product 2014 May 20.

First Alert brand, Model No P1210, Single Station, Photoelectric, 10 Year Lithium Battery, Smoke Alarm
Smoke alarms fail before 10 year life. False alarm sounds.
I bought 10 of these items (five 2-packs) from Costco in Mountain View, CA in July-August 2014. I installed the smoke alarms on 8/2/2014. 6 of the 10 smoke alarms have failed as of 9/8/2015.

Model
P1210
Bought from
Costco
Bought
Aug 2, 2014, about then
Where
Los Altos Hills, California: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/16/2015) BRK Brands, Inc: BRK Brands, Inc. encourages consumers with any concerns or questions about our products’ to contact us directly at 1-800-323-9005. Information from consumers allows us to continually monitor our products performance.

CPSC report 20150908-AB055-2147428613. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 26, 2015, sent to the company Apr 3, 2015, published by CPSC Apr 17, 2015

The product, in the report: First Alert, 9-volt battery operated smoke detector, Model # SA67B with a manufacturers date of August 27, 1999

First Alert, 9-volt battery operated, smoke detector fire.

Model
SA67B
Where
Hatboro, Pennsylvania: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/6/2015) BRK Brands, Inc: BRK Brands. Inc., encourages consumers with concerns about our products to contact us directly at 1- 800-323-9005. We appreciate receiving information from consumers that allows us to continually monitor our products’ performance. As contact information was included, we will reach out to them for additional information and resolution.

CPSC report 20150326-A7E55-2147434218. Submitter: Public Safety Entity Search for it on SaferProducts.gov
No one hurt
Made Jan 15, 2015, sent to the company Feb 2, 2015, published by CPSC Feb 17, 2015

The product, in the report: White colored First Alert fire and carbon monoxide alarm Model SC9120B

This fire/carbon monoxide alarm came with our new home in 2012 hardwired into the ceiling. When I came home this afternoon, there was a very strong metallic/electrical burning odor coming from the area. Upon closer inspection, we noticed it coming from the fire alarm and immediately removed it from the ceiling. It was very warm and the prongs on it had turned a brown color from the heat singe and the wires in the ceiling were warm as well. The odor intensified after removing it, and remained even hours later. This very likely could have caught fire.

Model
Model SC9120B
Where
Rogers, Arkansas: Home/Apartment/Condominium
Who was involved
Age 23, Female
The reporter’s relation to them
Self
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/2/2015) BRK Brands, Inc: BRK Brands, Inc. encourages consumers with any concerns or question about our products’ to contact us directly at 1-800-323-9005. Information from consumers allows us to continually monitor our products performance.

CPSC report 20150115-2E4CC-2147436436. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 26, 2014, sent to the company Dec 5, 2014, published by CPSC Dec 19, 2014

The product, in the report: smoke alarm

First Alert smoke alarm failed to alarm when room filled with smoke from grease burning in a oven. model # SA303 manufactured 9-22-2011 tests good using test button

Model
SA303
Bought from
walmart, Maine
Bought
Nov 14, 2011
Where
old town, Maine: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/8/2014) BRK Brands, Inc: BRK Brands, Inc. considers the safety of its consumers a priority and takes product safety issues very seriously. This consumer has contacted us and we are handling their complaint directly with them. As a responsible manufacturer, we have replaced the product and provided postage paid return method for product to be brought in to us for analysis. Thank you for providing this Report to us.

CPSC report 20141126-AF609-2147438499. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 25, 2014, sent to the company Nov 3, 2014, published by CPSC Nov 19, 2014

The product, in the report: First Alert Smoke and Carbon Monoxide Alarm model SCO500 mfg date Jul 3, 2007.

First Alert Smoke and Carbon Monoxide Alarm model SCO500 mfg date Jul 3, 2007.
We purchased 4 of these smoke detectors and three have failed within a single month even though they were only ~4 years old (they were purchased in 2010). Two have sounded defective tones while the third is randomly alarming for no reason.

Model
SCO500
Bought from
Home Depot
Bought
Aug 1, 2010, about then
Where
Brookline, Unspecified: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/4/2014) BRK Brands, Inc: BRK Brands, Inc. considers the safety of its consumers a priority and takes product safety issues very seriously. BRK Brands, Inc. encourages consumers with any concerns or questions about our products’ to contact us directly at 1-800-323-9005. Information from consumers allows us to continually monitor our products performance

CPSC report 20141025-1EB6F-2147439646. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Aug 31, 2014, sent to the company Sep 9, 2014, published by CPSC Sep 23, 2014

The product, in the report: First Alert Model # P900E smoke detector

We bought a First Alert P900E smoke alarm a few months ago and it has multiple false alrms a day. I had went to the First Alert website. It has a FAQ section that enquires about this issue. The answer to this issue does not address it. The reply from First Alert states only haw important smoke alarms are. Replacing the batteries does nothing to resolve the issue.

Model
P900E
Bought from
Lowes
Bought
Apr 1, 2014, about then
Where
Huber Heights, Ohio: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(9/9/2014) BRK Brands, Inc: BRK Brands, Inc. considers the safety of its consumers a priority and takes product safety issues very seriously. We encourage consumers with any concerns or questions about out products’ to contact us directly at 1-800-323-9005. Information from consumers allows us to continually monitor our products performance in the field.

CPSC report 20140831-E39D1-2147441355. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Mar 16, 2014, sent to the company Mar 24, 2014, published by CPSC Apr 7, 2014

The product, in the report: Smoke and Carbon Monoxide detector with voice

First Alert Smoke and Carbon Monoxide Alarm with Voice; Model SC-07; Serial Number NO4-3073-055 Gives false alarms; had it in several locations to make sure; also, almost impossible to open up the battery chamber

Model
SC-07
Serial number
NO4-3073-055
Bought from
Lowes, New Jersey
Bought
Oct 28, 2011, about then
Where
Union, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(3/27/2014) BRK Brands, Inc: BRK Brands, Inc. encourages consumers with any concerns or questions about our products to contact us directly at 1-800-323-9005. Information from consumers allows us to continually monitor our products’ performance.

CPSC report 20140316-E4388-2147446342. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jan 3, 2014, sent to the company Jan 13, 2014, published by CPSC Jan 29, 2014

The product, in the report: it is a combination smoke and co detector from first alert.. model number sc07

The detector sounds randomly false alarms. It is in the basement and whenever I turn on the lights and open the door near it, it goes off. I have tried cleaning it and changing the batteries. It was a very expensive detector and I just don’t trust it now.

Model
SC07
Serial number
3055574
Bought
May 1, 2011, about then
Where
chelmsford, Massachusetts: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand first alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(1/14/2014) BRK Brands, Inc: BRK Brands,Inc. encourages consumers with any concerns or questions about our products’ to contact us directly at 1-800-323-9005. Information from consumers allows us to continually monitor our products performance.

CPSC report 20140103-576B5-2147448512. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 12, 2013, sent to the company Dec 20, 2013, published by CPSC Jan 7, 2014

The product, in the report: smoke alarm

11/08/2013) The consumer stated that he was testing the smoke alarm. There was no sound. He replaced the battery and tried again. The same thing happened. He set the product aside for two or three days. He tested it again. The consumer stated that the alarm sounded only once out of ten times that he tested it. The consumer stated that he had someone else to test it. They got the same results.
(11/12/2013) The consumer contacted the manufacturer. He was advised to return the product to the place of purchase to get a replacement.

Model
P900E
Bought from
Lowe’s, Virginia
Bought
Nov 4, 2013
Where
Bassett, Virginia: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20131112-5C9BB-1367552. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 8, 2013, sent to the company Nov 8, 2013, published by CPSC Nov 25, 2013

The product, in the report: First Alert 120V AC hardwired smoke & fire alarm for hardwired alarm replacement with battery backup during power outages. Model 9120B.

I had purchased a First Alert 120V AC hardwired smoke & fire alarm (model 9120B) earlier this year. I selected this model because it has a battery backup with an [REDACTED] 9V battery included. The battery was in its swing-out battery compartment.
In the User’s Manual, it did not instruct how to properly install in the battery. There were no markings on the alarm itself for where the battery’s positive terminal should be place. So, I left the battery in the same place in its swing-out battery compartment as it was when I purchased this alarm. I pushed the door closed.
Then, I noticed an opening under the swing-out battery compartment where I can see the battery’s terminals. They were touching only plastic.
I opened the swing-out battery compartment, and noticed that part of the compartment covers one of the battery’s terminals. The battery is useless. It does not connect to anything electrical.
There are no instructions in the User’s Manual on how to install the battery, nor markings on the alarm itself on how to install the battery. Having the battery in the alarm is false security, and in case the hardwiring fails, the alarm will not have any electricity because the battery won’t be installed properly. People depending on the battery backup could possibly die in the event of a fire.

Model
9120B
UPC
2905400167
Bought from
Walmart
Bought
Apr 1, 2013, about then
Where
Las Vegas, Nevada: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/12/2013) BRK Brands, Inc: “BRK Brands, Inc encourages consumers with any questions or concerns about our products to contact us directly at 1-800-323-9005. We appreciate receiving information from consumers as it allows us to continually monitor our products performance and achieve consumer satisfaction.”

CPSC report 20130908-7ED9C-2147452210. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 11, 2013, sent to the company May 20, 2013, published by CPSC Jun 4, 2013

The product, in the report: Smoke detector, ceiling mounted, battery powered

9 volt battery in the smoke detector spontaneous exploded. There were no injuries.

Model
SA88B
Where
Durham, North Carolina: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/21/2013) BRK Brands, Inc: “BRK Brands, Inc. encourages consumers with any concerns or questions about our products to contact us directly at 1-800-323-9005. We offer individual assistance to our consumers in order to access individual situations and to help ensure their safety. Information from our consumers allows us to continually monitor our products’ performance. This incident included the consumer contact information, so we will reach out to them.”

CPSC report 20130511-AB0A1-2147456228. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 29, 2011, sent to the company Mar 1, 2012, published by CPSC Mar 15, 2012

The product, in the report: Smoke alarms

The fire department purchased 246 new smoke alarms to distribute in the community. Prelimary testing revealed that 21 of the alarms sounded with volume that was too low to alert occupants.

Model
SA320
Where
Unspecified: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/12/2012) BRK Brands, Inc: Consumer safety is BRK Brands, Inc.’s top priority. BRK has been in contact with the Vancouver Fire Department and will be retrieving the alleged affected alarms. Analysis and testing will be done to ensure compliance to the applicable UL standards.

CPSC report 20111229-1C310-1222453. Submitter: Local Government Agency Search for it on SaferProducts.gov
No one hurt
Made Nov 23, 2011, sent to the company Dec 2, 2011, published by CPSC Dec 16, 2011

The product, in the report: 5-1/2 inch, plastic, free-standing, 9 volt battery-operated smoke detector

This evening a First Alert smoke detector, model 83R, that was removed from the ceiling mount and laying on the kitchen counter spontaneously caught fire burning the counter top.

Model
83R
Where
Silver Spring, Maryland: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/2/2011) BRK Brands, Inc: First Alert, Inc. d/b/a BRK Brands, Inc. encourages consumers with any concerns about our products to contact us directly at 1-800-323-9005. We appreciate receiving information from consumers about our products. We offer technical assistance and try to achieve consumer satisfaction.

CPSC report 20111123-72515-2147473052. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 31, 2011, sent to the company Nov 7, 2011, published by CPSC Nov 22, 2011

The product, in the report: Combination Smoke Alarm and Carbon Monoxide Detector with voice. Battery operated (2 AA)

Bought a Smoke and Carbon Monoxide Alarm from First Alert with voice. The alarm goes through its test alarm several times per week, often in the middle of the night. It is very loud and wakes everyone up.

Model
SC07
Serial number
N04-3073-055
Bought from
Lowe’s
Bought
Apr 23, 2011
Where
Oregon: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/7/2011) BRK Brands, Inc: BRK Brands, Inc. encourages consumers with any concerns about our products to contact us directly at 1-800-323-9005. Information from consumers allows us to continually monitor our products’ performance.

CPSC report 20111030-B38D6-2147473809. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 3, 2011, sent to the company Oct 12, 2011, published by CPSC Oct 26, 2011

The product, in the report: Smoke and Carbon Monoxide Alarm

First Alert Smoke and Carbon Monoxide Alarm Model No SC07
Smoke alarm goes off randomly in the middle of the night. This is our second unit. It is a replacement unit because we had similar problems with the first unit. This is only 7months old. There is no dust on it. I was told by company to try blowing out dust with compressed air and that this is required monthly!
I don’t believe that any alarm should require maintenance other than battery replacement and tests. I figure if enough people are having the same problem and report it, then this may be part of a larger issue, at least for this model. And there should be design requirements for alarms that require they be maintenance free.

Model
SC07
Serial number
N04-3073-055
Where
Massachusetts: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand First Alert, made or sold by BRK Brands, Inc
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20111003-36707-2147474722. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 19, 2011, published by CPSC Aug 31, 2011

The product, in the report: SMOKE/CO ALERT

Certification/Standards information = I purchased three of these devices and two of them failed.
Defect/Problem = the self-check circuit auto-activates at any time (3 AM) - all of the alarms and talking are loud and estremely annoying. I have returned two of these devices to LOWES store.
How and When Discovered = devices mounted on wall as designed.
Type of Hazard = fire and CO warning Other Hazard = safety device - unreliable
Total number of incidents = 6
Summary of each incident = devices are new and are now required by Calif. to be installed in all homes. Both (2) of these devices failed within 48 hrs.

Model
SMOKE/CO ALERT (WALL-MOUNT) TALKING MODEL
Where
Unspecified: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand FIRST ALERT, made or sold by BRK Brands, Inc
Reports CPSC links to it
20110703-87CD6-2147477620
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/30/2011) BRK Brands, Inc: First Alert, Inc. d/b/a BRK Brands, Inc. encourages consumers with any concerns about our products to contact us directly at 1-800-323-9005. We appreciate receiving information from consumers about our products. We offer technical assistance and try to achieve consumer satisfaction.

CPSC report 20110719-01493-1192296. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

First Alert smoke and fire alarms

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