SaluSpa hot tubs or home spas

4 reports to CPSC, the latest made Nov 3, 2024. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

4reports to CPSC
Nov 3, 2024the latest report was made
Jun 14, 2022the earliest
3with the company’s comments

Brand: SaluSpa
Makers: BESTWAY (HONG KONG) INTERNATIONAL LTD. and Bestway Inflatables & Material Corp.Makers, importers or sellers, as the reports name them
Product: Hot tubs or home spasCPSC’s product type: Hot Tubs or Home Spas (code 698), in Home Maintenance and Structures: Plumbing & Bath

By month

2 reports from December 2023 to November 2024; the most in November 2024, 1. 2 earlier reports, since June 2022, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
November 2024	1
October 2024	1
September 2023	1
June 2022	1

How badly anyone was hurt

Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 1 CPSC: Injury, Level of care not known
No incident, no one hurt 2 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

Hurt, no treatment
Made Nov 3, 2024, sent to the company Nov 12, 2024, published by CPSC Nov 26, 2024

The product, in the report: Bestway (Hong Kong) International Ltd AirJet Pump, purchased at Costco of Brandywine, Maryland in November 2022

While attempting to use my SaluSpa hot tub as directed, I and another person experienced scalding water temperature when the AirJet pump and heating unit was set to 104 degrees F. The actual temperature of the water was not measured at the time but was estimated to be closer to 115-120 degrees F. The ambient temperature of the outside air was around 40 degrees F. I stepped in fully unknowing of the water temperature and immediately got out of the hot tub, noticing that my lower body appeared to have first degree burns. The burns were not severe enough for me to seek medical attention, but I did experience pain for the following two or three hours following the incident. I’m now aware of the safety recall on this product and wonder if this has something to do with a faulty heating element or thermostat of the AirJet unit. I did not photograph my injuries at the time of the incident.

Model
S100105
Serial number
302029000270
Bought from
Costco Brandywine, Maryland
Bought
Nov 25, 2022
Where
Brandywine, Maryland: Home/Apartment/Condominium
Who was involved
Age 37, Male
The reporter’s relation to them
Self
As this report names them
Brand SaluSpa, made or sold by BESTWAY (HONG KONG) INTERNATIONAL LTD.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/13/2025) BESTWAY (HONG KONG) INTERNATIONAL LTD.: Bestway takes product safety seriously. We encourage our customers to provide additional information about incidents to our Customer Service, by calling 855-838-3888, or visiting our website at www.bestwaycorp.us.

CPSC report 20241103-EA90F-2147335572. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Oct 16, 2024, sent to the company Oct 21, 2024, published by CPSC Nov 4, 2024

The product, in the report: This is the Saluspa Ibiza Airjet inflatable 4-6 person hot tub with a Bestway P07000 pump, Model #S100105

We were draining a recalled hot tub (the Saluspa Ibiza) so that we could move forward with the recall on the pump. I noticed tiny little wisps of smoke from the window, went outside to investigate, and the cord of the pump had burned and was continuing to burn a 6x3” hole through our back porch. It looked like a smoldering campfire. The hot tub was turned off, but still plugged in, and my husband was draining it. This left a roughly 6 inch by 3 inch hole burned between 2 deck boards on our back porch. I have no idea how long it had been burning, but it was fine at about 1:15 pm. (This occurred around 5 pm.) The cord was melted through, stuck to a side of one of the pieces of wood, and still actively burning. You couldn’t smell or hear anything, even right in front of it, and you could only see the occasional wisp of smoke. Had I not noticed, my entire house could’ve caught fire.

Model
S100105
Serial number
D1X1T01T01
Bought from
Sam’s Club
Bought
Nov 25, 2022
Where
Rogersville, Alabama: Home/Apartment/Condominium
Who was involved
Age 38, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand SaluSpa, made or sold by BESTWAY (HONG KONG) INTERNATIONAL LTD.
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20241016-F5533-2147335929. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Sep 26, 2023, sent to the company Sep 28, 2023, published by CPSC Oct 13, 2023

The product, in the report: Bestway Helsinki SaluSpa 7 Person Inflatable Outdoor Hot Tub Spa with 180 Soothing AirJets, Filter Cartridges, Pump, and Insulated Cover, Brown Wood

Power adapter for Saluspa inflatable hot tub began smoking and melting. GFCI in the power adapter never tripped. Severe fire hazard.

Model
S100105
Serial number
0006576638
Bought from
Amazon
Bought
Aug 21, 2023
Where
Loveland, Ohio: Home/Apartment/Condominium
Who was involved
Age 46, Male
The reporter’s relation to them
Self
As this report names them
Brand SaluSpa, made or sold by Bestway Inflatables & Material Corp.
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(10/16/2023) Bestway Inflatables & Material Corp.: Bestway takes all reports regarding the safety of our products seriously, and we strive to investigate each report as thoroughly as possible. · Prior to receiving notice through saferproducts.gov, Bestway was contacted by the reporting consumer who provided the following information regarding the event: The spa was located outdoors on a deck and partially covered by a rooftop. The spa pump was plugged directly into a wall outlet and was running continuously for a month until a smell was noticed. At this point the plug was hot to the touch and was subsequently unplugged. · The external plastic of the plug located in the immediate area of the metal prong appeared melted; the metal prong itself also appeared burnt. There is a noticeable layer of oxidation buildup on the metal prong as well. · Through product technical analysis (report attached) as well as review of the images and additional information provided by the consumer, Bestway has determined this issue is likely the result of electrical arcing occurring within the wall outlet, not the product itself. In service to our consumer, Bestway Customer Service has still replaced this consumer’s pump, and we consider this incident resolved.

CPSC report 20230926-80F63-2147345004. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jun 14, 2022, sent to the company Jun 16, 2022, published by CPSC Jul 8, 2022

The product, in the report: Bestway Coleman Saluspa hot tub

My wife’s Saluspa hot tubs water emits an electrical charge in the water. This happened last year and best way shipped a new filter. After her reporting getting shocked yesterday I stuck my voltmeter in the water and got 21.5 volts

Bought from
Bestway
Bought
Dec 15, 2021
Where
Stuyvesant, New York: Unspecified
Who was involved
Age 33, Unspecified
The reporter’s relation to them
My Spouse
As this report names them
Brand Saluspa, made or sold by Bestway Inflatables & Material Corp.
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(7/11/2022) Bestway Inflatables & Material Corp.: Bestway takes all reports regarding the safety of our products seriously, and we strive to investigate each report as thoroughly as possible. . Bestway received notification of this issue by the report submitted through saferproducts.gov, and we have been in contact with the consumer since receiving the report. Through product quality analysis and additional information provided by the consumer, Bestway has determined this issue is likely the result of not following provided setup/safety instructions, and the product poses no electrical shock hazard. . The consumer confirmed to Bestway Customer Service on 7/6/22 that an extension cord was used to power their spa. Safety information in the product manual warns against the use of extension cords with this product. It also warns that the spa is a class I electrical appliance and must be connected directly to a grounded socket. The analysis shows that the 21.5V detected by the customer inside the water is a static current; this static remains in the water because the spa heater is not connected to an adequate grounding system. This can result in the common phenomenon of feeling a static shock when the water is touched. . The specific situation described by the consumer indicates there is no flow of electric current in the water since power to the spa remained on when the water was touched. Had electric current been present, the GFCI would have been tripped, causing an immediate shutoff of power to the spa. That did not happen here. In an act of good faith, Bestway has still replaced this consumer’s part, and we consider this incident resolved.

CPSC report 20220614-22C21-2147355614. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

SaluSpa hot tubs or home spas

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.