Hearth Record

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Maax hot tubs or home spas

1 report to CPSC, the latest made Aug 24, 2021. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 1report to CPSC
  • Aug 24, 2021the latest report was made
  • Aug 24, 2021the earliest
  • 0with the company’s comments
Brand
Maax
Maker
MAAX BATH INC. / MAAX US CORPMakers, importers or sellers, as the reports name them
Product
Hot tubs or home spasCPSC’s product type: Hot Tubs or Home Spas (code 698), in Home Maintenance and Structures: Plumbing & Bath

By month

1 report from September 2020 to August 2021; the most in August 2021, 1.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
August 20211

How badly anyone was hurt

  • No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Aug 24, 2021, sent to the company Sep 1, 2021, published by CPSC Sep 16, 2021

    The product, in the report: Maax Home spa Model 471

    The consumer initially contacted the firm on 7/7/2021 to request the recall remedy repair. The reps. ([REDACTED]) asked the consumer to send in pictures of the spa and said that they would respond to her once they received the pictures. She spoke with [REDACTED] on 7/26/2021 and was told that she was going on maternity leave. [REDACTED]provided the consumer with an email address. The consumer sent the pictures in on that day (3 emails total). The consumer claims that [REDACTED] (last names unknown) with Maax Spar, told her that her model number was listed in Recall# 18-120, but based on the pictures her model did not have the identified recalled part in it.

    The consumer attempted to follow up with the firm, numerous times by phone, to discuss this further, but was not able to get a live person.

    7/21/2021: The consumer called the CPSC and reported her delay issues with the recall remedy.

    8/23/2021: The consumer still has not received a response from the firm.

    • The firm’s recall phone number (MAAX Spas at 800-413-2704), is not currently working. There is a constant busy signal when you dial it. • The consumer found an alternate phone number for the firm: 480-895-0598. She called that number and spoke with someone, but did not receive recall assistance.

    However, the consumer said that American Bath Group (Tel: 800-443-7269), purchased Maax Spas.

    The consumer has attempted to follow up with Maax Spas several times, but they have never followed up with her.

    The consumer called American Bath Group and left a message for [REDACTED], who called her back. [REDACTED] was supposed to look into this situation further and get back to the consumer, but she has not.

    7/26/2021: The consumer discovered a burn mark on the clean filter. The burn mark is approx.. 2-1/2” in diameter. The consumer’s son noticed that the filter’s silver insulation, also has a burn mark on it. This hot tub has Clean Zone, Plasma Shell technology (6 filters), which may or may not be a recall factor.

    The consumer has been without the use of the hot tub since early July 2021, but needs it for medical reasons.

    Model
    471
    Serial number
    471121200028
    Bought
    Apr 21, 2013
    Where
    North Wales, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Maax, made or sold by MAAX BATH INC. / MAAX US CORP
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Hot tubs or home spas

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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