Laguna Bay hot tubs or home spas
1 report to CPSC, the latest made Dec 17, 2013. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Dec 17, 2013the latest report was made
- Dec 17, 2013the earliest
- 0with the company’s comments
- Brand
- Laguna Bay
- Maker
- Laguna Bay SpasMakers, importers or sellers, as the reports name them
- Product
- Hot tubs or home spasCPSC’s product type: Hot Tubs or Home Spas (code 698), in Home Maintenance and Structures: Plumbing & Bath
By month
The numbers, as a table
| Month | Reports |
|---|---|
| December 2013 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Dec 17, 2013, sent to the company Jan 22, 2014, published by CPSC Feb 5, 2014
The product, in the report: Hot Tub
The consumer purchased the hot tub in September/October of 2012 and received it in November 2012.
The consumer began to experience a problem within 1 week of having it installed. Initially, the breaker kept tripping for the hot tub. The consumer called the manufacturer and when their technicians checked it out and found that the control board had caught fire. The control board was melted and charred and most of the damage occurred at the area of the control board that connects to the hot tub heater. The technician replaced the control board, but the heater still did not work. The technicians ordered a replacement heater and control board and it took approximately 2 months for them to arrive.
Once the replacement heater and control board were installed, the hot tub worked for approximately 3 weeks. The heater began shorting out the circuit and tripping the GFCI breaker. The consumer called the manufacturer and a technician came out and checked the hot tub. The technician found that the heater was burned and he ordered a new one. The replacement heater arrived in a couple weeks.
The consumer replaced the 3rd, 4th & 5th, heater on his hot tub himself. These heaters failed in a similar manner, when the heater would start short circuit and lead to frequent tripping of the breaker. The consumer’s main concern is that the heaters continue to fail in the exact same manner. The consumer stated that he installed the last 3 heaters according to the manufacturer’s instructions, but they all failed in the same exact manner. The consumer still has 4 of the defective heaters
The consumer told the manufacturer’s rep. that this appeared to present a safety hazard, since there were 240 volts used near water. The manufacturer’s rep. told him that the GFCI served as protection.
The consumer paid an extra $400.00 as an upgrade to the hot tub, which would allow him to use salt water in the hot tub. The consumer noted that he later spoke with 1 of the manufacturer’s representatives (name unavailable), who said that with his upgraded hot tub, the ozonator is not installed, but that a salt/chlorine generator is installed. However, the consumer also found that the manufacturer of this hot tub’s heater does not recommend using salt water with the heater.
The consumer said that the hot tub heaters are made by a different manufacturer (name unavailable at this time).
The consumer followed up with a different company who makes heaters and they recommend that a titanium heater be used with salt water instead of an incoloy heater. If an incoloy heater is used, that firm (name unavailable) will not warranty the heater. Based on the consumer’s research and conversations with various manufacturer’s of hot tub heaters, it seems that several firms “do not” recommend the use of salt water with certain types of heaters.
The manufacturer never wanted to discard of malfunctioning parts and told consumer. The consumer still has heaters and board. Manufacturer never took back.
- Model
- X6
- Serial number
- 55639
- Bought from
- Laguna Bay, Tennessee
- Where
- Toms River, New Jersey: Unspecified
- Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Laguna Bay, made or sold by Laguna Bay Spas
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.