Jacuzzi Luxury Bath hot tubs or home spas

1 report to CPSC, the latest made Aug 24, 2016. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

1report to CPSC
Aug 24, 2016the latest report was made
Aug 24, 2016the earliest
1with the company’s comments

Brand: None given: no report names a brand, so the group is named for its maker, Jacuzzi Luxury Bath
Maker: Jacuzzi Luxury BathMakers, importers or sellers, as the reports name them
Product: Hot tubs or home spasCPSC’s product type: Hot Tubs or Home Spas (code 698), in Home Maintenance and Structures: Plumbing & Bath

By month

1 report from September 2015 to August 2016; the most in August 2016, 1.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
August 2016	1

How badly anyone was hurt

Hurt, care not known 1 CPSC: Injury, Level of care not known

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

Hurt, care not known
Made Aug 24, 2016, sent to the company Oct 3, 2016, published by CPSC Sep 30, 2016

The product, in the report: Jacuzzi Walk-In Tub

Dear Gentlemen, Ser # BDPK7, model: LW45, Job: 16198 Subj: DeathTrap - Jacuzzi Walk-In Tub.
On April 3, 2016, I signed a contract for installation of a Walk-In Tub. The agent was [REDACTED]. The Fairbanks construction Co. of Ocala Fl., installed the unit 4-1-2016. I was advised never to use the tub without the 911 alert system in reach. On July 18, 2016, after finally receiving the 911 alert, I decided to try the Walk-In Tub. After 30 minutes the tub filled with 50 gal. of water. I opened the air jets at my back. At that moment, I was thrushed forward, landed on my knees and my head was underwater. I was in panic and tried frantically to get a hold of the bar to pull myself up. I could have drowned. The Alert 911 would have been totally useless out of reach. The Walk-In Tub is a death trap. The tape demonstration and brochures given by the agent [REDACTED] do not compare to the tub installed. The Tub is an old model. The new models (copies encl.) require 30 gal of water and are half the size which was actually installed. It takes 30 min. to fill the tub with 50 gallons. The shower head is barely in trickle mode and does not work properly. Numerous calls to the agent, the Fairbanks Construction Co., and [REDACTED], installation supervisor, [REDACTED]; were not returned. [REDACTED] of the Fairbanks Co, was rude, who returned the phone call stated “you got what you ordered, you do not get another tub!” The agent [REDACTED], did not return any of my calls. Details re: water capacity was not disclosed and the publications were misrepresented. I am a senior citizen, 85 yrs. + and a victim of exploitation of the elderly. I live on fixed income and invested $15,500.- of my savings for health reasons, because my net worth does not qualify me for a senior establishment. I live alone and after my experience of almost drowning, I have not used the tub since. I cannot afford the loss of $15,500.- . I would appreciate your help desperately. I have enclosed copies and documents for your review. I look forward to your reply and a resolution of an exchange to my problem within the next 2 weeks. Please contact me at your earliest at above address or by phone at [REDACTED]. Please, please help!
Sincerely, [REDACTED]

Model
LW45
Serial number
BDPK7
Bought
Apr 3, 2016, about then
Where
Summerfield, Florida: Unspecified
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
made or sold by Jacuzzi Luxury Bath
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(11/15/2016) Jacuzzi Luxury Bath : Jacuzzi Luxury Bath (“Jacuzzi”) is sorry to learn of this individual’s complaints, and is committed to the quality of Jacuzzi® branded bath products and the safety of those who use them. Unfortunately, the serial number of the product referenced is incomplete, and therefore, Jacuzzi has been unable to locate any information regarding the specific bathtub in issue. Most of the complaints set forth in the submission appear to be in regard to the sale/purchase of the bathtub between the consumer and a third party. Jacuzzi does not have any ownership interest or control over the third party that sold and installed the bathtub, and Jacuzzi was not involved in the consumer’s purchase of the subject bathtub. However, Jacuzzi is sympathetic to problems the consumer had in regard to the purchase and installation. As for use of the bathtub, there are a couple issues identified neither of which is a defect or safety issue. First, the time to fill any bathtub and flow from a shower head depends on a number of factors, such as plumbing layout and pipe size of a home, home water pressure, set up and pipe size used for the installation, and the type of filler and shower head that were installed. There are fast fill options available for Jacuzzi® walk-in-bathtubs that facilitate faster fill times, but since Jacuzzi Luxury Bath did not install the bathtub and has not had an opportunity to view the filler, shower head and installation, we cannot provide specific comment on the consumer’s fill and water pressure complaints. Second, in regard to the jet pressure, the model of bathtub identified in the complaint has 10 jets throughout the bath, some on the back rest and some in the foot well. The bathtub has independent control buttons for both pure air and whirlpool functions to be directed through the jets. Each jet can also be individually controlled to increase or decrease the water/air flow through the jet by simply turning the face of the jet, and the direction of flow from each jet can be adjusted by simply swiveling the jet nozzle to the desired angle. In other words, each j et can be individually adjusted in regard to the flow rate and direction. If the consumer would like, Jacuzzi Luxury Bath can have someone speak with the consumer or have someone go to the home to demonstrate how to adjust the flow.

CPSC report 20160824-98A64-1589899. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Jacuzzi Luxury Bath hot tubs or home spas

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.