Jackson Furniture sofas and couches
3 reports to CPSC, the latest made Feb 1, 2021. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 3reports to CPSC
- Feb 1, 2021the latest report was made
- Dec 20, 2012the earliest
- 0with the company’s comments
- Brand
- Jackson Furniture
- Maker
- Jackson Furniture IndustriesMakers, importers or sellers, as the reports name them
- Product
- Sofas and couchesCPSC’s product type: Sofas, Couches, Davenports, Divans or Studio Couches (code 679), in Furniture, Furnishings & Decorations: Furniture
Other ways the reports write the brand (1)
“Jackson Furniture Industries”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| February 2021 | 1 |
| October 2017 | 1 |
| December 2012 | 1 |
How badly anyone was hurt
- Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
- No one hurt 2 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Feb 1, 2021, sent to the company Feb 25, 2021, published by CPSC Mar 11, 2021
The product, in the report: brown chenille fabric couch
I got a replacement couch from Conn’s HomePlus in Raleigh, NC for a couch that had a strong odor, gave me sinus problems, made my nose burn, I could taste it in the air, and it also affected my throat. It smells bad like something dead. However, the replacement couch has all the same issues.
It was only after then that I noticed that the new couch has almost the same kind of brown chenille fabric and was manufactured about an hour away from where my old couch was manufactured. I suspect that they use the same suppliers.
My old couch was manufactured by
[REDACTED]
My new couch is manufactured by
Jackson Furniture Industries, Inc 1014 Sycamore Drive Myrtle, MS 38650
This makes me wonder if they have the same suppliers. Or maybe Conns HomePlus is doing something to the couches.
I’m guessing maybe it’s formaldehyde, but I don’t have any chemical test to be able to tell what it is. I just know it’s making me sick. Is there any consumer protection for products like this? Is there any way it can be tested to tell what this strong chemical odor is? I don’t think it should be legal to make people sick like this. How can this be investigated?
- Bought from
- Conn’s HomePlus
- Bought
- Dec 28, 2020
- Where
- Raleigh, North Carolina: Home/
Apartment/ Condominium - Who was involved
- Age 45, Unknown
- The reporter’s relation to them
- Self
- As this report names them
- Brand Jackson Furniture Industries, made or sold by Jackson Furniture Industries
- How badly, in CPSC’s words
- Incident, No Injury
-
Hurt, no treatment Made Oct 13, 2017, sent to the company Oct 24, 2017, published by CPSC Nov 7, 2017
The product, in the report: Sofa Width (side to side) 96” W Depth (front to back) 43” D Height (bottom to top) 40” H
I bought 2 Jackson Furniture Anniston Sofas 2 years ago. Suddenly, the frame on one of my sofas came apart while I was sitting on it, injuring my back. I removed the cushions to inspect it, and it was obvious that the design was flawed and the manufacturing process was substandard: as you can see in the photos, the horizontal wooden support slats for the cushions have separated from the horizontal wooden support structure of the back of the frame on both sides. These have been fastened with staples rather than more durable fasteners, so this is not only a defect, but it design flaw.
In the time I have had this sofa, I have barely sat on this couch, and I only weigh 170 pounds. No one else even sits on it and there are no kids or pets in the house. When I contacted the store where I bought the sofas (FMO), they spoke with Jackson Furniture’s repair agents (a woman named [REDACTED]) after which they informed me that the LIFETIME warranty doesn’t cover labor to repair the sofa after the first year of ownership. This is astounding, as the piece was made in such a way that it never could have lasted. These sofas should all be recalled before someone else gets injured.
I saw numerous similar incidents of frame collapse described for similar Jackson/Catnapper sofas on the website consumeraffairs.com. I contacted Jackson Furniture through the website, and received a response from the company representative, [REDACTED]. She reiterated that they were not responsible for labor costs for repair of their sofas after 1 year, despite the faulty manufacturing process that makes frame collapse a inevitable outcome with normal use of the sofa.
- Model
- Anniston Sofa
- Serial number
- 2500409
- Bought from
- Furniture and Merchandise Outlet, Tennessee
- Bought
- Sep 11, 2015
- Where
- Nashville, Tennessee: Home/
Apartment/ Condominium - Who was involved
- Age 43, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Jackson Furniture, made or sold by Jackson Furniture Industries
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
No one hurt Made Dec 20, 2012, sent to the company Jan 9, 2013, published by CPSC Jan 31, 2013
The product, in the report: Jackson 443 Brantley Sofa Manufacture SKU 443003 Conn’s SKU 443003 Brand Jackson Furniture Product Type Sofa UPC 720368818160
I purchased furniture from Conn’s and upon delivery, the wood was petruding out the back of the chair, also there were many large staples along the sides of the sofa and chair that were scratching against our skin. This posses an unsafe event because any child could have be scratched or had their eye poked on the wood. I have contacted Conn’s to fix the issue, but believe others need to be aware of the manaufacture defect resulting in wood pieces beign loose and loose staples.
- Model
- Jackson 443 Brantley Sofa/
SKU 443003 - UPC
- 720368818160
- Bought from
- Conn’s, Texas
- Bought
- Apr 17, 2012, about then
- Where
- Katy, Texas: Home/
Apartment/ Condominium - Who was involved
- Age 30, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Jackson Furniture, made or sold by Jackson Furniture Industries
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.